/10
★★★★★
based on 18568 reviews published
★★★★★
based on 18568 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Either a part is missing or it's poorly designed. My jars are floating
Laurence A.
purchased on 27/06/2024
Translated review
Answer from tompress.com
Hello ,
Depending on the model of jar, it is advisable, especially when there is a lot of space between them, to wedge cloths in the gaps between the jars or to wrap a tea towel around each glass.
This way, your preserves are well protected from each other and from the swirls of boiling water.
TomPress
Depending on the model of jar, it is advisable, especially when there is a lot of space between them, to wedge cloths in the gaps between the jars or to wrap a tea towel around each glass.
This way, your preserves are well protected from each other and from the swirls of boiling water.
TomPress
1
/5
★☆☆☆☆
Disappointed. Performances differ between the information on the website and that in the parcel. Burner power is very low compared to what is promised. The control knobs are wobbly and of very poor quality. However, the rest of the stove is of good quality. In conclusion, the price is 3X too high for the performance.
Anthony F.
purchased on 06/06/2024
Translated review
Answer from tompress.com
Dear Guest , we are sorry to hear that your experience did not live up to your expectations.
Your satisfaction is our priority, and we take your comments very seriously.
I'm still surprised by your answer concerning this burner, which is appreciated by our customers.
If you felt that the finish was too light, you could always send us a return or contact us when you received the product.
TomPress
Your satisfaction is our priority, and we take your comments very seriously.
I'm still surprised by your answer concerning this burner, which is appreciated by our customers.
If you felt that the finish was too light, you could always send us a return or contact us when you received the product.
TomPress
1
/5
★☆☆☆☆
These devices do not work!
Marie D.
purchased on 18/03/2024
Translated review
Answer from tompress.com
Dear Customer, we are sorry to hear that your experience did not live up to your expectations.
Your satisfaction is our priority, and we take your comments very seriously.
I hope that our telephone conversation was able to meet your expectations and provide you with the solution you were looking for.
We look forward to serving you again and providing you with a better experience.
Your satisfaction is our priority, and we take your comments very seriously.
I hope that our telephone conversation was able to meet your expectations and provide you with the solution you were looking for.
We look forward to serving you again and providing you with a better experience.
1
/5
★☆☆☆☆
Damaged
Murielle C.
purchased on 25/01/2024
Translated review
Answer from tompress.com
Dear Customer, we are sorry to hear that your experience did not live up to your expectations.
Your satisfaction is our priority, and we take your comments very seriously.
During transportation, this kind of inconvenience can happen.
That's why we're available Monday to Friday from 09:00 to 18:00 by phone and e-mail, to help you resolve the situation.
Please do not hesitate to contact us as soon as you receive your parcel.
We look forward to serving you again and providing you with a better experience.
We remain at your disposal.
Yours sincerely
Sylvère Dupont de Lataulade
Tom Press
Sales Department
ZA de la Condamine
81540 SOREZE
Phone: 05 63 71 44 99
Fax: 05 63 71 44 98
http://www.tompress.com
Your satisfaction is our priority, and we take your comments very seriously.
During transportation, this kind of inconvenience can happen.
That's why we're available Monday to Friday from 09:00 to 18:00 by phone and e-mail, to help you resolve the situation.
Please do not hesitate to contact us as soon as you receive your parcel.
We look forward to serving you again and providing you with a better experience.
We remain at your disposal.
Yours sincerely
Sylvère Dupont de Lataulade
Tom Press
Sales Department
ZA de la Condamine
81540 SOREZE
Phone: 05 63 71 44 99
Fax: 05 63 71 44 98
http://www.tompress.com
1
/5
★☆☆☆☆
Disappointed with my order, I was missing one item out of all my purchases.
Renaud P.
purchased on 29/02/2024
Translated review
Answer from tompress.com
Dear Customer, we are sorry to hear that your experience did not live up to your expectations.
Your satisfaction is our priority, and we take your comments very seriously.
If a product is missing from your order, please do not hesitate to contact our customer service team, Monday to Friday by phone or e-mail.
We always do our utmost to find a satisfactory solution for our customers.
We look forward to serving you again and providing you with a better experience.
Have a nice day.
We remain at your disposal.
Best regards.
TomPress
Your satisfaction is our priority, and we take your comments very seriously.
If a product is missing from your order, please do not hesitate to contact our customer service team, Monday to Friday by phone or e-mail.
We always do our utmost to find a satisfactory solution for our customers.
We look forward to serving you again and providing you with a better experience.
Have a nice day.
We remain at your disposal.
Best regards.
TomPress
1
/5
★☆☆☆☆
Perfect, just what I needed
Dominique M.
purchased on 26/02/2024
Translated review
Answer from tompress.com
Thank you very much for taking the time to give us your feedback. It's a pleasure to know that our customers are satisfied. Don't hesitate to visit us again!
A very pleasant day to you,
Tom Press
A very pleasant day to you,
Tom Press
1
/5
★☆☆☆☆
Hello ! I still haven't been able to find parts to adapt the herb burner with the vineo gas bottle holder (screw screw thread contrary to the screw threads commonly used in France!!!).
Claude H.
purchased on 07/03/2024
Translated review
Answer from tompress.com
Hello Mr Hernandez
Since your message, we've had the pleasure of speaking by telephone.
I hope our advice has helped you find a solution.
Thank you for contacting us and giving our opinion, which we have appreciated and taken into account.
Thank you for contacting us and giving our opinion, which we have appreciated and taken into account.
Very nice day to you,
TomPress
Since your message, we've had the pleasure of speaking by telephone.
I hope our advice has helped you find a solution.
Thank you for contacting us and giving our opinion, which we have appreciated and taken into account.
Thank you for contacting us and giving our opinion, which we have appreciated and taken into account.
Very nice day to you,
TomPress
1
/5
★☆☆☆☆
Product, vacuum packing machine, arrived damaged. Returned in the same condition despite being taken care of by after-sales service. Request for refund made and obtained. Tom Press never again.
Frederic P.
purchased on 23/02/2024
Translated review
Answer from tompress.com
Hello,
The defective product was repaired and returned to you in working order.
You asked for a refund, which was given within the deadline.
We are sorry that your experience did not live up to your expectations.
TomPress
We're sorry your experience didn't live up to your expectations.
TomPress
The defective product was repaired and returned to you in working order.
You asked for a refund, which was given within the deadline.
We are sorry that your experience did not live up to your expectations.
TomPress
We're sorry your experience didn't live up to your expectations.
TomPress
1
/5
★☆☆☆☆
Fast delivery. Perfect packaging. Top
Graziella B.
purchased on 09/04/2024
Translated review
Answer from tompress.com
Thank you very much for taking the time to give us your feedback. It's a pleasure to know that our customers are satisfied.
Don't hesitate to visit us again!
A very pleasant day to you,
TomPress
Don't hesitate to visit us again!
A very pleasant day to you,
TomPress
1
/5
★☆☆☆☆
Despues de ver en youtube un video donde se muestra la exptracion de puree de castañas, compre la maquina y trate de procesarcastañas si resultados esto muy decepcionado .
Christian P.
purchased on 18/01/2024
Translated review
Answer from tompress.com
Hello m porte
You can contact us by email so we can help you get the most out of your product and see together what difficulties you are encountering.
I wish you a good day.
TomPress
You can contact us by email so we can help you get the most out of your product and see together what difficulties you are encountering.
I wish you a good day.
TomPress
1
/5
★☆☆☆☆
Tompress is an excellent trader as for your company of the guaranteed opinions, I do not think as much of it I did not place any order this year
Pierre V.
purchased on 06/12/2023
Translated review
Answer from tompress.com
Hello,
Thank you for your kind review of Tom Press. Société des Avis Garantis works well for us, the Tom Press company, and your rating is for Tom Press.
Please feel free to make this rating consistent with your comment.
We look forward to seeing you again on our site.
Thank you for your kind review of Tom Press. Société des Avis Garantis works well for us, the Tom Press company, and your rating is for Tom Press.
Please feel free to make this rating consistent with your comment.
We look forward to seeing you again on our site.
1
/5
★☆☆☆☆
Poor quality mincer If this is for beginners, watch out for the finger. The meat had great difficulty passing through the mincer. Then I tried to tighten it a little and it broke. Best regards.
Olivier L.
purchased on 06/02/2024
Translated review
Answer from tompress.com
Dear Customer, we are sorry to hear that your experience did not live up to your expectations.
Your satisfaction is our priority, and we take your comments very seriously.
If you have any problems using your chopper, we'll be happy to help you by e-mail or phone Monday to Friday.
We look forward to serving you again and providing you with a better experience.
Have a nice day.
TomPress
Your satisfaction is our priority, and we take your comments very seriously.
If you have any problems using your chopper, we'll be happy to help you by e-mail or phone Monday to Friday.
We look forward to serving you again and providing you with a better experience.
Have a nice day.
TomPress
1
/5
★☆☆☆☆
Not the right product for a 2-month wait
Rose M.
purchased on 24/11/2023
Translated review
Answer from tompress.com
Dear Customer, we are sorry to hear that your experience did not live up to your expectations.
Your satisfaction is our priority, and we take your comments very seriously.
If the product does not correspond to your order, please do not hesitate to contact our customer service team, Monday to Friday by phone or e-mail.
We always do our utmost to find a satisfactory solution for our customers.
We look forward to serving you again and providing you with a better experience.
Have a nice day.
TomPress
Your satisfaction is our priority, and we take your comments very seriously.
If the product does not correspond to your order, please do not hesitate to contact our customer service team, Monday to Friday by phone or e-mail.
We always do our utmost to find a satisfactory solution for our customers.
We look forward to serving you again and providing you with a better experience.
Have a nice day.
TomPress
1
/5
★☆☆☆☆
Use of the item wrong in the description and the seller does not accept the return. Useless purchase and lost for me.
Gerard M.
purchased on 16/11/2023
Translated review
Answer from tompress.com
Dear Customer, we are sorry to hear that your experience did not live up to your expectations.
As our advisor told you on the phone, the product corresponds to the description.
If you have any special requirements, please do not hesitate to contact us in advance when placing your order.
We look forward to serving you again and providing you with a better experience.
As our advisor told you on the phone, the product corresponds to the description.
If you have any special requirements, please do not hesitate to contact us in advance when placing your order.
We look forward to serving you again and providing you with a better experience.
1
/5
★☆☆☆☆
Poor quality, warps when heated
Alain G.
purchased on 05/03/2024
Translated review
Answer from tompress.com
Dear Customer, we are sorry to hear that your experience did not live up to your expectations.
Your satisfaction is our priority, and we take your comments very seriously.
If the product has a fault, you can contact our customer service team as soon as possible, Monday to Friday by phone or e-mail.
We always do our utmost to find a satisfactory solution for our customers.
We look forward to serving you again and providing you with a better experience.
Have a nice day.
Your satisfaction is our priority, and we take your comments very seriously.
If the product has a fault, you can contact our customer service team as soon as possible, Monday to Friday by phone or e-mail.
We always do our utmost to find a satisfactory solution for our customers.
We look forward to serving you again and providing you with a better experience.
Have a nice day.
1
/5
★☆☆☆☆
I received my order of juice bottles with a broken bottle. I reported this and was told that a bottle would be refunded, but to date I have received neither a refund nor a credit note. Demolin J-C 2 LD la Planchette 35190 Trimer [email protected]
Jean-claude D.
purchased on 25/03/2024
Translated review
Answer from tompress.com
Concerns another order, which was reimbursed on 21/03.
1
/5
★☆☆☆☆
I was not informed of the sales which took place immediately after my order, even though I placed it by telephone, and so I was unable to take advantage of them!
Maurice L.
purchased on 28/11/2023
Translated review
Answer from tompress.com
Dear Customer, we are sorry to hear that your experience did not live up to your expectations.
Your item was not promoted.
If this happens, please do not hesitate to contact our customer service department.
TomPress
Your item was not promoted.
If this happens, please do not hesitate to contact our customer service department.
TomPress
1
/5
★☆☆☆☆
Very average device, not professional at all
Henri B.
purchased on 26/01/2024
Translated review
Answer from tompress.com
Dear Customer, we are sorry to hear that your experience did not live up to your expectations.
Your satisfaction is our priority, and we take your comments very seriously.
If you are looking for a specific item and have any doubts about its use or quality, you can contact our customer service department by phone or e-mail from Monday to Friday.
We always do our best to advise you.
We look forward to serving you again and providing you with a better experience.
We wish you a pleasant day.
TomPress.
Your satisfaction is our priority, and we take your comments very seriously.
If you are looking for a specific item and have any doubts about its use or quality, you can contact our customer service department by phone or e-mail from Monday to Friday.
We always do our best to advise you.
We look forward to serving you again and providing you with a better experience.
We wish you a pleasant day.
TomPress.
1
/5
★☆☆☆☆
Unacceptable delivery times (over 6 months, no news from the site, impossible to obtain information, blocks the entire order even if some items are in stock)
Ariane P.
purchased on 25/10/2023
Translated review
Answer from tompress.com
Thank you for sharing your review of tompress.com,
Thank you for sharing your opinion on tompress.com
We apologize for the delay, which is beyond our control.
Please be assured that we are doing our best to improve product availability and will announce precise lead times as soon as we are aware of them.
Best regards.
TomPress
Thank you for sharing your opinion on tompress.com
We apologize for the delay, which is beyond our control.
Please be assured that we are doing our best to improve product availability and will announce precise lead times as soon as we are aware of them.
Best regards.
TomPress
1
/5
★☆☆☆☆
The vinegar tap was missing
Catherine G.
purchased on 11/12/2023
Translated review
Answer from tompress.com
Dear Customer, we are sorry to hear that your experience did not live up to your expectations.
Your satisfaction is our priority, and we take your comments very seriously.
If the product does not correspond to your order, or if a part is missing, please do not hesitate to contact our customer service team, Monday to Friday, by phone or e-mail.
We always do our utmost to find a satisfactory solution for our customers.
We look forward to serving you again and providing you with a better experience.
Have a nice day.
We remain at your disposal.
Best regards.
Sylvère Dupont de Lataulade
Tom Press
Sales Department
ZA de la Condamine
81540 SOREZE
Phone: 05 63 71 44 99
Fax: 05 63 71 44 98
http://www.tompress.com
Your satisfaction is our priority, and we take your comments very seriously.
If the product does not correspond to your order, or if a part is missing, please do not hesitate to contact our customer service team, Monday to Friday, by phone or e-mail.
We always do our utmost to find a satisfactory solution for our customers.
We look forward to serving you again and providing you with a better experience.
Have a nice day.
We remain at your disposal.
Best regards.
Sylvère Dupont de Lataulade
Tom Press
Sales Department
ZA de la Condamine
81540 SOREZE
Phone: 05 63 71 44 99
Fax: 05 63 71 44 98
http://www.tompress.com
1
/5
★☆☆☆☆
Not received the right basket, very disappointed.
Patricia M.
purchased on 12/12/2023
Translated review
Answer from tompress.com
Dear Customer, we are sorry to hear that your experience did not live up to your expectations.
Your satisfaction is our priority, and we take your comments very seriously.
Product inversion can sometimes occur, although this is rare.
If the product doesn't match your order, don't hesitate to contact our customer service team, Monday to Friday by phone or e-mail.
We always do our utmost to find a satisfactory solution for our customers.
We look forward to serving you again and providing you with a better experience.
Have a nice day.
We remain at your disposal.
Best regards.
Sylvère Dupont de Lataulade
Tom Press
Sales Department
ZA de la Condamine
81540 SOREZE
Phone: 05 63 71 44 99
Fax: 05 63 71 44 98
http://www.tompress.com
Your satisfaction is our priority, and we take your comments very seriously.
Product inversion can sometimes occur, although this is rare.
If the product doesn't match your order, don't hesitate to contact our customer service team, Monday to Friday by phone or e-mail.
We always do our utmost to find a satisfactory solution for our customers.
We look forward to serving you again and providing you with a better experience.
Have a nice day.
We remain at your disposal.
Best regards.
Sylvère Dupont de Lataulade
Tom Press
Sales Department
ZA de la Condamine
81540 SOREZE
Phone: 05 63 71 44 99
Fax: 05 63 71 44 98
http://www.tompress.com
1
/5
★☆☆☆☆
Thermometer not working. Obligation to provide proof with 2 other thermometers that the product does not work. UNPROFESSIONAL SERVICE
Il E.
purchased on 02/01/2024
Translated review
Answer from tompress.com
Dear Customer, we are sorry to hear that your experience did not live up to your expectations.
Your satisfaction is our priority, and we take your comments very seriously.
These verification requests are required by our manufacturer for the follow-up of your after-sales service.
Their purpose is to determine the cause of the problem as accurately as possible, and to find a solution for you as quickly as possible.
We look forward to serving you again and providing you with a better experience.
We remain at your disposal.
Yours sincerely
Tom Press
Your satisfaction is our priority, and we take your comments very seriously.
These verification requests are required by our manufacturer for the follow-up of your after-sales service.
Their purpose is to determine the cause of the problem as accurately as possible, and to find a solution for you as quickly as possible.
We look forward to serving you again and providing you with a better experience.
We remain at your disposal.
Yours sincerely
Tom Press
1
/5
★☆☆☆☆
Still waiting for my purchase More than 2 months... Being a good and regular customer, I don't understand your way of proceeding.
Socca R.
purchased on 19/12/2023
Translated review
Answer from tompress.com
Hello,
Thank you for your message.
We expect to restock your items within 1 to 2 weeks.
You will be informed of the departure of your order by email.
Thank you for your understanding.
We remain at your disposal.
Sincerely yours.
Sylvère Dupont de Lataulade
Tom Press
Sales Department
ZA de la Condamine
81540 SOREZE
Phone: 05 63 71 44 99
Fax: 05 63 71 44 98
http://www.tompress.com
Thank you for your message.
We expect to restock your items within 1 to 2 weeks.
You will be informed of the departure of your order by email.
Thank you for your understanding.
We remain at your disposal.
Sincerely yours.
Sylvère Dupont de Lataulade
Tom Press
Sales Department
ZA de la Condamine
81540 SOREZE
Phone: 05 63 71 44 99
Fax: 05 63 71 44 98
http://www.tompress.com
1
/5
★☆☆☆☆
I ordered a part (blade extractor) for my Berkel HOME LINE 200 slicer but the part delivered does not correspond at all to my order. I called a week ago and I'm sure they'll do what's necessary to order the right part! As you can see on the picture the wording doesn't match the part!!!! I'm waiting and hoping I won't have to wait too long !!!
Acheteur Vérifié
Translated review
1
/5
★☆☆☆☆
Hello, the parcel arrived well packed but dropped off at my neighbors, so they didn't open it. The bbq inside arrived scratched and some parts twisted. A scandal for a product of this price. Of course, it's easy for you to say that you have to open the parcel in front of the deliveryman. Who does that in 2023 when we know that delivery companies are overwhelmed. The law isn't always reality.
Acheteur Vérifié
Translated review
1
/5
★☆☆☆☆
The dimensions do not match the ad. It is 38 x 35.
Acheteur Vérifié
Translated review
Answer from tompress.com
Hello, these are the outside dimensions indicated on the product sheet. If the product does not suit you, you can return it to us. Before doing so, please contact us by email at [email protected] or on 05 63 71 44 99.
1
/5
★☆☆☆☆
Item that arrived is nothing like the photo from the website. He top section is a 1/4 of the height of the website one. I emailed asking if I was sent the wrong item by mistake. No one even replied to me
Verified Buyer
1
/5
★☆☆☆☆
Defective appliance appliance runs with the fruit requested from your services and still no news useless purchase since defective.
Acheteur Vérifié
Translated review
Answer from tompress.com
An after-sales dossier has been opened, and we have informed the manufacturer of the problem encountered. We are awaiting their reply. We will get back to you as soon as possible. Best regards.
1
/5
★☆☆☆☆
Purchase made in September 2022, received end of April 2023. No commercial gesture, what can I say.......
Acheteur Vérifié
Translated review
1
/5
★☆☆☆☆
Not received
Acheteur Vérifié
Translated review
Answer from tompress.com
Hello, The carrier is having problems delivering your package. From the tracking, we can see that an access code at your home was blocking delivery. We have sent you the carrier's contact details to arrange a delivery date. Yours sincerely