★★★★★
based on 19219 reviews published
Latest negative customer reviews
I didn't get the right hoses
The SAV file has been opened and the problem is on the way to being resolved.
Thank you for your confidence.
Best regards.
Defective order. Tompress did not take care of my purchase. Fortunately, I collected the product from the carrier and checked it on the spot. Waiting for their reply.
I did receive my parcel, but it was missing a strap and a deformed strap on one of the jars, so I had to make a complaint and I haven't heard anything since.
We have proceeded with the refund of the damaged product.
Best regards.
Casserole arrived slightly dented One of the handles is only half-fixed
Thank you for your message. Don't hesitate to contact us by email: [email protected] or by phone 05 63 71 44 99.
I bought an Emile Henry bread mould for 50 euros, which arrived broken and unprotected in its packaging. I immediately sent the photos to Tompress after-sales service and despite a reminder I've had no news from their customer service for 1 week.
Your request has been taken into account and the necessary steps have been taken.
Best regards.
I ordered a small press today because it was on sale, it's not great for the price, I'm a bit disappointed.
I ordered a blue vinaigrette and on receipt it was grey. Easy to sell like that!!! Of course, nothing had been reported to me...
Staff who know nothing to the point of telling me I have the wrong number, what a shame! I cancelled my order and never received the product, which was out of stock for several months.
No match at all
THE NOTICE IS IN ENGLISH....impossible to get it in French....despite the kindness of the person on the phone it's still too bad !!!!!
Bad product, it leaks
We are sorry that you were not completely satisfied with one of our books.
Did you remember to soak the tap in water for 1 day as recommended?
The Tompress.com team.
Not at all the thermometers ordered... Lying about the merchandise...
The thermometers you have ordered correspond to the description.
If this is not the case, please contact our after-sales service department by e-mail at [email protected].
Best regards,
TomPress
I received spices that were several months out of date and unusable.
If you have received expired products, this is obviously a mistake.
Please send us an e-mail with photos of the spices and the expiration date, as well as your invoice by e-mail to [email protected].
We'll do what's necessary.
We apologize again for this inconvenience.
TomPress
I didn't get the product I ordered, it was replaced by another one that I would never have bought. Thanks anyway for the 20% compensation.
As you indicated, this is a change of range by our manufacturer.
We have of course offered you to keep the product with a discount, since apart from the aesthetic aspect its usefulness remains the same.
Enjoy your products.
See you soon on our site!
TomPress
Either a part is missing or it's poorly designed. My jars are floating
Depending on the model of jar, it is advisable, especially when there is a lot of space between them, to wedge cloths in the gaps between the jars or to wrap a tea towel around each glass.
This way, your preserves are well protected from each other and from the swirls of boiling water.
TomPress
Disappointed. Performances differ between the information on the website and that in the parcel. Burner power is very low compared to what is promised. The control knobs are wobbly and of very poor quality. However, the rest of the stove is of good quality. In conclusion, the price is 3X too high for the performance.
Your satisfaction is our priority, and we take your comments very seriously.
I'm still surprised by your answer concerning this burner, which is appreciated by our customers.
If you felt that the finish was too light, you could always send us a return or contact us when you received the product.
TomPress
These devices do not work!
Your satisfaction is our priority, and we take your comments very seriously.
I hope that our telephone conversation was able to meet your expectations and provide you with the solution you were looking for.
We look forward to serving you again and providing you with a better experience.
Damaged
Your satisfaction is our priority, and we take your comments very seriously.
During transportation, this kind of inconvenience can happen.
That's why we're available Monday to Friday from 09:00 to 18:00 by phone and e-mail, to help you resolve the situation.
Please do not hesitate to contact us as soon as you receive your parcel.
We look forward to serving you again and providing you with a better experience.
We remain at your disposal.
Yours sincerely
Sylvère Dupont de Lataulade
Tom Press
Sales Department
ZA de la Condamine
81540 SOREZE
Phone: 05 63 71 44 99
Fax: 05 63 71 44 98
http://www.tompress.com
Disappointed with my order, I was missing one item out of all my purchases.
Your satisfaction is our priority, and we take your comments very seriously.
If a product is missing from your order, please do not hesitate to contact our customer service team, Monday to Friday by phone or e-mail.
We always do our utmost to find a satisfactory solution for our customers.
We look forward to serving you again and providing you with a better experience.
Have a nice day.
We remain at your disposal.
Best regards.
TomPress
Perfect, just what I needed
A very pleasant day to you,
Tom Press
Hello ! I still haven't been able to find parts to adapt the herb burner with the vineo gas bottle holder (screw screw thread contrary to the screw threads commonly used in France!!!).
Since your message, we've had the pleasure of speaking by telephone.
I hope our advice has helped you find a solution.
Thank you for contacting us and giving our opinion, which we have appreciated and taken into account.
Thank you for contacting us and giving our opinion, which we have appreciated and taken into account.
Very nice day to you,
TomPress
Product, vacuum packing machine, arrived damaged. Returned in the same condition despite being taken care of by after-sales service. Request for refund made and obtained. Tom Press never again.
The defective product was repaired and returned to you in working order.
You asked for a refund, which was given within the deadline.
We are sorry that your experience did not live up to your expectations.
TomPress
We're sorry your experience didn't live up to your expectations.
TomPress
Fast delivery. Perfect packaging. Top
Don't hesitate to visit us again!
A very pleasant day to you,
TomPress
Despues de ver en youtube un video donde se muestra la exptracion de puree de castañas, compre la maquina y trate de procesarcastañas si resultados esto muy decepcionado .
You can contact us by email so we can help you get the most out of your product and see together what difficulties you are encountering.
I wish you a good day.
TomPress
Tompress is an excellent trader as for your company of the guaranteed opinions, I do not think as much of it I did not place any order this year
Thank you for your kind review of Tom Press. Société des Avis Garantis works well for us, the Tom Press company, and your rating is for Tom Press.
Please feel free to make this rating consistent with your comment.
We look forward to seeing you again on our site.
Poor quality mincer If this is for beginners, watch out for the finger. The meat had great difficulty passing through the mincer. Then I tried to tighten it a little and it broke. Best regards.
Your satisfaction is our priority, and we take your comments very seriously.
If you have any problems using your chopper, we'll be happy to help you by e-mail or phone Monday to Friday.
We look forward to serving you again and providing you with a better experience.
Have a nice day.
TomPress
Not the right product for a 2-month wait
Your satisfaction is our priority, and we take your comments very seriously.
If the product does not correspond to your order, please do not hesitate to contact our customer service team, Monday to Friday by phone or e-mail.
We always do our utmost to find a satisfactory solution for our customers.
We look forward to serving you again and providing you with a better experience.
Have a nice day.
TomPress
Use of the item wrong in the description and the seller does not accept the return. Useless purchase and lost for me.
As our advisor told you on the phone, the product corresponds to the description.
If you have any special requirements, please do not hesitate to contact us in advance when placing your order.
We look forward to serving you again and providing you with a better experience.
Poor quality, warps when heated
Your satisfaction is our priority, and we take your comments very seriously.
If the product has a fault, you can contact our customer service team as soon as possible, Monday to Friday by phone or e-mail.
We always do our utmost to find a satisfactory solution for our customers.
We look forward to serving you again and providing you with a better experience.
Have a nice day.
I received my order of juice bottles with a broken bottle. I reported this and was told that a bottle would be refunded, but to date I have received neither a refund nor a credit note. Demolin J-C 2 LD la Planchette 35190 Trimer [email protected]
I was not informed of the sales which took place immediately after my order, even though I placed it by telephone, and so I was unable to take advantage of them!
Your item was not promoted.
If this happens, please do not hesitate to contact our customer service department.
TomPress
Very average device, not professional at all
Your satisfaction is our priority, and we take your comments very seriously.
If you are looking for a specific item and have any doubts about its use or quality, you can contact our customer service department by phone or e-mail from Monday to Friday.
We always do our best to advise you.
We look forward to serving you again and providing you with a better experience.
We wish you a pleasant day.
TomPress.
Unacceptable delivery times (over 6 months, no news from the site, impossible to obtain information, blocks the entire order even if some items are in stock)
Thank you for sharing your opinion on tompress.com
We apologize for the delay, which is beyond our control.
Please be assured that we are doing our best to improve product availability and will announce precise lead times as soon as we are aware of them.
Best regards.
TomPress
The vinegar tap was missing
Your satisfaction is our priority, and we take your comments very seriously.
If the product does not correspond to your order, or if a part is missing, please do not hesitate to contact our customer service team, Monday to Friday, by phone or e-mail.
We always do our utmost to find a satisfactory solution for our customers.
We look forward to serving you again and providing you with a better experience.
Have a nice day.
We remain at your disposal.
Best regards.
Sylvère Dupont de Lataulade
Tom Press
Sales Department
ZA de la Condamine
81540 SOREZE
Phone: 05 63 71 44 99
Fax: 05 63 71 44 98
http://www.tompress.com
Not received the right basket, very disappointed.
Your satisfaction is our priority, and we take your comments very seriously.
Product inversion can sometimes occur, although this is rare.
If the product doesn't match your order, don't hesitate to contact our customer service team, Monday to Friday by phone or e-mail.
We always do our utmost to find a satisfactory solution for our customers.
We look forward to serving you again and providing you with a better experience.
Have a nice day.
We remain at your disposal.
Best regards.
Sylvère Dupont de Lataulade
Tom Press
Sales Department
ZA de la Condamine
81540 SOREZE
Phone: 05 63 71 44 99
Fax: 05 63 71 44 98
http://www.tompress.com
Thermometer not working. Obligation to provide proof with 2 other thermometers that the product does not work. UNPROFESSIONAL SERVICE
Your satisfaction is our priority, and we take your comments very seriously.
These verification requests are required by our manufacturer for the follow-up of your after-sales service.
Their purpose is to determine the cause of the problem as accurately as possible, and to find a solution for you as quickly as possible.
We look forward to serving you again and providing you with a better experience.
We remain at your disposal.
Yours sincerely
Tom Press
Still waiting for my purchase More than 2 months... Being a good and regular customer, I don't understand your way of proceeding.
Thank you for your message.
We expect to restock your items within 1 to 2 weeks.
You will be informed of the departure of your order by email.
Thank you for your understanding.
We remain at your disposal.
Sincerely yours.
Sylvère Dupont de Lataulade
Tom Press
Sales Department
ZA de la Condamine
81540 SOREZE
Phone: 05 63 71 44 99
Fax: 05 63 71 44 98
http://www.tompress.com
I ordered a part (blade extractor) for my Berkel HOME LINE 200 slicer but the part delivered does not correspond at all to my order. I called a week ago and I'm sure they'll do what's necessary to order the right part! As you can see on the picture the wording doesn't match the part!!!! I'm waiting and hoping I won't have to wait too long !!!
Hello, the parcel arrived well packed but dropped off at my neighbors, so they didn't open it. The bbq inside arrived scratched and some parts twisted. A scandal for a product of this price. Of course, it's easy for you to say that you have to open the parcel in front of the deliveryman. Who does that in 2023 when we know that delivery companies are overwhelmed. The law isn't always reality.
The dimensions do not match the ad. It is 38 x 35.