/10
★★★★★
based on 18568 reviews published
★★★★★
based on 18568 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Undelivered goods to date
Acheteur Vérifié
Translated review
Answer from tompress.com
Hello, We shipped your package on 06/04/23. Your parcel has encountered a delivery problem with La Poste. We opened a claim on 12/04 with Colissimo in order to locate it. We will keep you informed of its whereabouts. Best regards.
1
/5
★☆☆☆☆
I didn't receive my parcel, nobody called me.
Acheteur Vérifié
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Answer from tompress.com
Hello, Your parcel has been waiting for you at your collection point since 12/04/23. Yours faithfully
1
/5
★☆☆☆☆
Dear Tom Press Team, According to the following tracking link, the shipment from Geodis has not yet been delivered in Como. https://espace-client.geodis.com/services/destinataires/#/1GE9KLFLJQGP I would be grateful if you could inform me of the current whereabouts of this shipment. With kind regards, Juergen Moll
Verifizierter Käufer
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Answer from tompress.com
Good morning, I request that you first remove the link from your post. Then I notice that the tracking indicates a delivery. It will be updated as soon as the delivery date is accepted by the recipient of the parcel. With best regards.
1
/5
★☆☆☆☆
Hello, I bought sawdust. Very disappointed, the grind was much too big and impossible to light. I had to pass everything through a mason's sieve to get real sawdust worthy of the name. This will be my last purchase from TOMPRESS, which in my opinion offers a catalog of items that are far too diverse, and therefore cannot guarantee quality and conformity.
Acheteur Vérifié
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Answer from tompress.com
Hello, I'm sorry the sawdust isn't to your liking, it's advertised for a grain size of 1 to 2.8 mm. The difficulty in igniting it may be due to moisture, so don't hesitate to dry it out before use to make it burn more easily. You can heat it with a blowtorch before placing the glowing embers on it. Best regards.
1
/5
★☆☆☆☆
I had to order an 8mm grate for a Reber chopper, although the product you sell was supposed to be equipped with one, but in the end it was fitted with a 6mm grate.
Acheteur Vérifié
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Answer from tompress.com
Hello, you are referring to model n°12, which has been delivered for a few months now with a 6 mm perforated grid. The description has been updated since the manufacturer's modification on our tompress.com website. Best regards.
1
/5
★☆☆☆☆
I send a message to say that the 4 legs of my chopper are not the same height and ask for a refund to buy a better one. I'm told that the 4 legs have to be fixed and that if I get a refund it will be at a discount.... The product deserves a factory recall. You've lost a customer. Who was ready to buy a better product but will che
Acheteur Vérifié
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Answer from tompress.com
Hello, I'm sorry that the item you ordered is not to your liking. It is indeed intended that the item be fixed on a stand using the pre-punched feet. The conditions for returns are as follows: # new, unused product # product in original, undamaged packaging (cardboard and cushioning) /!
1
/5
★☆☆☆☆
Faulty machine, complicated soap!
Acheteur Vérifié
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Answer from tompress.com
Hello, I'm sorry that the item has broken down, the necessary steps have been taken and the refund is in progress. Best regards.
1
/5
★☆☆☆☆
Order placed and not received in full but paid on all. However staff always accessible on the phone we are waiting for the continuation of our delivery
Acheteur Vérifié
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Answer from tompress.com
Hello, As agreed, we will send you the rest of the order as soon as it is back in stock. Best regards.
1
/5
★☆☆☆☆
Cocotte very damaged, I am 67 years old and I trusted this company, more than disappointed. I can't put pictures because I don't know how to do it and I don't have anyone who can do it for me.
Acheteur Vérifié
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Answer from tompress.com
Hello, We apologize for this inconvenience. A file has been opened with our after-sales service, which is trying to offer you the best solution. It is true that with the impossibility of seeing the problem with the help of photos and that of returning the article to us, we can see no better than the gesture proposed on 28/02/2023. Yours sincerely
1
/5
★☆☆☆☆
1) The parcel was not delivered, I was notified by email of the non-delivery. I therefore went to collect it myself. 2) I phoned you to let you know and, above all, to express my dissatisfaction. I was literally told off by your receptionist, who told me that there was nothing he could do and that I'd just have to "sort it out with my letter carrier".
Acheteur Vérifié
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Answer from tompress.com
Hello, We are sorry that the delivery could not be made by the postal services on the date initially planned. Unfortunately, we do not have the power to force a delayed delivery by Colissimo and can only appeal to your understanding. We understand that you are disappointed by this response, but it was the only one we could give you in this specific case. No
1
/5
★☆☆☆☆
Pathetic... An order blocked for more than 2 months for a book in the process of being restocked. To limit shipping costs, the order is sent in a single shipment, even though the company has no way of knowing when it will be available again. The only way to be delivered is to cancel the order for the book... which I did after 2 months. And then, instead of just cancelling the book and shipping it back, I had to cancel the order.
Acheteur Vérifié
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Answer from tompress.com
Hello, Orders are sent out in a single shipment according to stock availability. We offer a real-time display of our stocks for each item on sale, so that you have all the information you need to make your purchase. Faced with the postponement of the reissue of this book, our advisors have offered you an alternative with a book available immediately a
1
/5
★☆☆☆☆
-
Acheteur Vérifié
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Answer from tompress.com
Hello, Please let us know how we can help you. Best regards.
1
/5
★☆☆☆☆
No match at all
Acheteur Vérifié
Translated review
Answer from tompress.com
Hello, I invite you to contact our services directly in order to find the solution to your problem and give you complete satisfaction. Best regards.
1
/5
★☆☆☆☆
Delivery promised in 48 hours, parcel delivered after 5 days. Not great for food products. Very disappointed with the delivery method, which doesn't live up to its promises.
Acheteur Vérifié
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Answer from tompress.com
Hello, Our apologies for the delivery service taking longer than expected. Yours sincerely
1
/5
★☆☆☆☆
Very disappointed by the quality! The funnels are very poorly finished and the croque monsieur iron appears to be of very poor quality (to be tested).
Acheteur Vérifié
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Answer from tompress.com
Hello, We are sorry that you are not completely satisfied with the items you ordered. The fluted effect of the sausage funnels is perfectly in order. Please do not hesitate to contact us if you require any further information. Best regards.
1
/5
★☆☆☆☆
Shipment too late and delivery still pending...due to demonstrations ????? And to an incident suffered by the parcel ( according to chronopost)... lamentable from A to Z
Acheteur Vérifié
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1
/5
★☆☆☆☆
Misleading item description, I asked to be reimbursed for the difference compared to other sellers (TomPress 25% more expensive) I was told no and that I could return the product if I wasn't happy.
Acheteur Vérifié
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Answer from tompress.com
Hello, Indeed, if the article does not suit you, you can return it, you just have to make the request by e-mail or via the site so that the code return and the modalities are communicated to you. Best regards.
1
/5
★☆☆☆☆
-
Acheteur Vérifié
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Answer from tompress.com
Hello, Our after-sales service has been informed of this incident and is awaiting further information on how to deal with it. Please let us know as soon as possible. Please note reference 30151. Yours sincerely
1
/5
★☆☆☆☆
Unfortunately, I dropped the chopping board and it broke in two and is now unusable.
Acheteur Vérifié
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1
/5
★☆☆☆☆
The cabinet arrived with one door handle missing, and the door magnets are of poor quality. In addition, there is a 3 mm gap between the door and the upright. The delivery was laborious, first of all, I didn't receive an email to let me know about the delivery, then on the second visit I was delivered at 7.40am in the dark, the carrier refused to take my chemi
Acheteur Vérifié
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Answer from tompress.com
Hello, We apologize for the inconvenience. The missing items were sent to you as soon as possible. We hope you will be fully satisfied with your next order. Best regards.
1
/5
★☆☆☆☆
It's now 15 days since I placed an order and parcel stuck in customs. Was told to contact UK customs, phone number provided was no longer in use. No mention of having to pay import taxes when placing an order. Will not use them again.
Verified Buyer
Answer from tompress.com
Hello, Unfortunately you are no longer part of Europe and must pay customs fees. Best regards.
1
/5
★☆☆☆☆
I have been waiting for the rest of my order for over 2 months. My orders have been out of stock several times and a delay of several months is inconceivable.
Acheteur Vérifié
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Answer from tompress.com
Hello, Our apologies. Your advisor will contact you shortly to review the situation. Best regards.
1
/5
★☆☆☆☆
The product description and use of the product is absolutely wrong. We cannot use it. Very disappointed!!!! This reinforces our decision not to order on the internet. Luckily it wasn't too expensive.
Acheteur Vérifié
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Answer from tompress.com
Hello, you have ordered a spare part for Porkert manual chopper n° 10-12. If you do not have this model, there is a good chance that the part is not compatible with your model. Kind regards.
1
/5
★☆☆☆☆
I bought it to make quince jelly. It's totally unsuitable for this purpose, and the filtration is completely useless and inadequate. Everything should be stated on your technical data sheet, to avoid any misunderstandings.
Acheteur Vérifié
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Answer from tompress.com
Hello, A cheesecloth would be useful and would allow you to filter more finely to suit your needs. Best regards.
1
/5
★☆☆☆☆
Hello I had to return an item that did not match, 15 days later still no news for refund.
Acheteur Vérifié
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Answer from tompress.com
Hello, We have received the returned item and confirmed the refund via e-mail on 28/10/2022. Best regards.
1
/5
★☆☆☆☆
Furniture delivered with nothing to do with what was ordered (300). poor quality and twisted. since then, after-sales service has responded very slowly. in short, fast delivery but...bad product!
Acheteur Vérifié
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Answer from tompress.com
Hello, We apologize for this inconvenience. Your SAV file is currently being processed. We are doing our best to shorten the processing time of your complaint. Best regards.
1
/5
★☆☆☆☆
Sterilizer bought at the end of July, broken down mid-August and still not repaired or returned! In this canning season, I had to buy another one
Acheteur Vérifié
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Answer from tompress.com
Hello, We're sorry for the inconvenience, all the arrangements for the repair have been made and are just waiting for the item to be returned (also entirely organized at our expense). Please validate the return on your side. Yours sincerely
1
/5
★☆☆☆☆
I never received my order. Best regards. D Hubert
Acheteur Vérifié
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Answer from tompress.com
Hello, your parcel is clearly marked as delivered, but the complaint with the postal services confirms that the parcel was given to the janitor. Have you been able to speak to this person? Yours sincerely
1
/5
★☆☆☆☆
No mention of the 22% customs charges i have had to pay, will not be ordering again
Verified Buyer
Answer from tompress.com
Hello, We are sorry, but all goods imported into your country must pay customs fees since 02/01/2020. Best regards.
1
/5
★☆☆☆☆
I ordered on September 5th and I still haven't received my parcel. I have no news and when I asked what was happening I was told to be patient!
Acheteur Vérifié
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Answer from tompress.com
Hello, your parcel left our warehouse on 05/09. It was picked up by the postal service. The postal tracking indicates a delayed delivery, for no other reason. We have no choice but to open a postal inquiry to find out the status and unblock the situation. Yours sincerely