/10
★★★★★
based on 18885 reviews published
★★★★★
based on 18885 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Unlike my first experience, communication was not effective.
Laurent C.
purchased on 13/09/2024
Translated review
Answer from tompress.com
Hello Laurent,
I'm sorry that your second experience with our tompress.com site was not as good as the first. I would like to know more about what went wrong in the communication so that we can improve our service. Please do not hesitate to contact us to discuss your experience in detail. We take into account all our customers' opinions in order to constantly improve our site. Thank you for your feedback.
We look forward to hearing from you,
TomPress
I'm sorry that your second experience with our tompress.com site was not as good as the first. I would like to know more about what went wrong in the communication so that we can improve our service. Please do not hesitate to contact us to discuss your experience in detail. We take into account all our customers' opinions in order to constantly improve our site. Thank you for your feedback.
We look forward to hearing from you,
TomPress
3
/5
★★★☆☆
I'm not satisfied with the new way of working. On the other hand, I have nothing to reproach the person who took my call, who was very understanding and kind and solved my problem. Another anomaly: when I validate, I automatically have to accept that my review be published?
Raymonde B.
purchased on 12/09/2024
Translated review
Answer from tompress.com
Hello RAYMONDE, thank you for your feedback. We're sorry that our new way of working doesn't suit you. We are taking your comments into account to improve our service. Regarding the publication of your review, this is a mandatory step to ensure the transparency of our site. We thank you for your understanding and remain at your disposal should you have any further questions or comments. Have a nice day.
3
/5
★★★☆☆
Order received in time put does not suit, I am waiting for 4 days for a return from customer service for a return
Anne Cecile J.
purchased on 07/09/2024
Translated review
Answer from tompress.com
Hello,
You can return your item if it does not suit you.
Please contact our sales department by email or by telephone on 05 63 71 44 99.
Best regards,
TomPress
You can return your item if it does not suit you.
Please contact our sales department by email or by telephone on 05 63 71 44 99.
Best regards,
TomPress
2
/5
★★☆☆☆
Some scratches on the product
Johanna C.
purchased on 30/08/2024
Translated review
Answer from tompress.com
Hello Johanna, thank you for your review. We are sorry that you encountered some scratches on our product. We take note of your comment and will work to improve the quality of our products. We hope this will not prevent you from continuing to use our services.
2
/5
★★☆☆☆
Non-conforming item does not work on the chopper I have
Annie M.
purchased on 05/09/2024
Translated review
Answer from tompress.com
Dear Annie , we have read your message and are sorry for the inconvenience.
Thank you for your call and for your photos. Our after-sales service will take care of your file so that you can have the right accessory for your chopper.
Sincerely ,
TomPress
Thank you for your call and for your photos. Our after-sales service will take care of your file so that you can have the right accessory for your chopper.
Sincerely ,
TomPress
2
/5
★★☆☆☆
Good logistics but poor product quality (manufacturing defect in the upper part of the press bowl). On August 21, I sent a message with a photo of the defect to infos@tompress .com without any reply.
Christian M.
purchased on 13/08/2024
Translated review
Answer from tompress.com
Hello,
We'd like to thank you for sharing your experience with us. Although it didn't live up to our expectations, feedback from our customers is our primary source of improvement.
Our team does its utmost to satisfy each and every one of your requests, so we are very sorry to hear of your dissatisfaction.
Due to a computer problem, we do not have access to messages from this period.
You can send your question by e-mail to [email protected].
Yours faithfully
TomPress.
We'd like to thank you for sharing your experience with us. Although it didn't live up to our expectations, feedback from our customers is our primary source of improvement.
Our team does its utmost to satisfy each and every one of your requests, so we are very sorry to hear of your dissatisfaction.
Due to a computer problem, we do not have access to messages from this period.
You can send your question by e-mail to [email protected].
Yours faithfully
TomPress.
3
/5
★★★☆☆
The capsules I ordered are of very good quality. But a big box for 100 capsules is not very durable! Have a nice day!
Frédéric M.
purchased on 29/07/2024
Translated review
Answer from tompress.com
Thank you for your review, Frédéric. We are delighted to hear that you are satisfied with the quality of our capsules. However, we are aware that the packaging can be improved and we will take this into account for our next orders. Thank you and good day to you too.
3
/5
★★★☆☆
Fast delivery! A little disappointed by one of the books .
Brigitte L.
purchased on 11/08/2024
Translated review
Answer from tompress.com
Thank you for your review Brigitte. We are sorry that you were not entirely satisfied with one of our books. We take note of your comment and will do our best to improve our service in the future. We thank you for your order and hope to see you soon on our site."
2
/5
★★☆☆☆
The system for corking the bottles is strong, but the crimping bell doesn't do the job properly, it's 3/4 crimped. So I'm going to have to buy a new bell that fits properly 😭😭
Julien L.
purchased on 31/01/2024
Translated review
Answer from tompress.com
Hello Julien, thank you for your feedback. We are sorry to hear that the crimping bell did not meet your expectations. We take note of your comments and will work to improve our product. Please do not hesitate to contact us if you need help in finding a suitable bell. We're here to help. Thank you for your trust and support. The Tompress.com team.
3
/5
★★★☆☆
Too much waste and loss
Michel L.
purchased on 01/07/2024
Translated review
Answer from tompress.com
Thank you for your feedback.
The amount of loss depends on what you are squeezing.
Some small fruits unfortunately take a lot of loss.
If you have any questions, we'll be happy to help you get the most out of this product.
TomPress
The amount of loss depends on what you are squeezing.
Some small fruits unfortunately take a lot of loss.
If you have any questions, we'll be happy to help you get the most out of this product.
TomPress
2
/5
★★☆☆☆
The product did not meet my expectations
M. Christine D.
purchased on 01/07/2024
Translated review
Answer from tompress.com
Hello,
The product you have ordered corresponds exactly to its description and we have sent you an explanatory video to help you use it.
It was never mentioned in the product description that the model in question has a stopper.
The item fulfills its purpose perfectly, and the stopper would be of no additional use.
If you are not satisfied with this product, you can return it to us if it is still unused.
TomPress
The product you have ordered corresponds exactly to its description and we have sent you an explanatory video to help you use it.
It was never mentioned in the product description that the model in question has a stopper.
The item fulfills its purpose perfectly, and the stopper would be of no additional use.
If you are not satisfied with this product, you can return it to us if it is still unused.
TomPress
3
/5
★★★☆☆
I still haven't received my parcel
Christian H.
purchased on 27/06/2024
Translated review
Answer from tompress.com
Hello,
As you were informed when you placed your order, one of the products you ordered is being restocked.
You will be informed of the departure of your order by email.
Thank you for your understanding.
TomPress.
As you were informed when you placed your order, one of the products you ordered is being restocked.
You will be informed of the departure of your order by email.
Thank you for your understanding.
TomPress.
3
/5
★★★☆☆
Tompress is not responsible for this drop in quality compared with those of twenty years ago.
Jacques G.
purchased on 25/06/2024
Translated review
Answer from tompress.com
Hello,
We'd like to thank you for sharing your experience with us. Although it didn't live up to our expectations, feedback from our customers is our primary source of improvement.
Our team does its utmost to satisfy each and every one of your requests, so we're sorry to hear of your dissatisfaction.
TomPress
We'd like to thank you for sharing your experience with us. Although it didn't live up to our expectations, feedback from our customers is our primary source of improvement.
Our team does its utmost to satisfy each and every one of your requests, so we're sorry to hear of your dissatisfaction.
TomPress
2
/5
★★☆☆☆
Very small quantity of oil (quantity not specified) and a red cap delivered and a black one ordered?I hope it will be ok?
Eric G.
purchased on 19/06/2024
Translated review
Answer from tompress.com
Hello ,
The quantity of oil supplied is more than sufficient for all the choppers we sell.
The color of the cap has no influence on its function.
Should you require any further information, please do not hesitate to contact us.
TomPress
The quantity of oil supplied is more than sufficient for all the choppers we sell.
The color of the cap has no influence on its function.
Should you require any further information, please do not hesitate to contact us.
TomPress
2
/5
★★☆☆☆
Doesn't add much A lot of generalities. For my part, I'm no further ahead than I was before I bought the book.
Sylvain G.
purchased on 11/06/2024
Translated review
Answer from tompress.com
Dear Customer, we are sorry to hear that your experience did not live up to your expectations.
Smoking is a vast universe that is difficult to compile in a single book, especially if you already have extensive knowledge in the subject.
We look forward to serving you again and providing you with a better experience.
Have a nice day.
TomPress
Smoking is a vast universe that is difficult to compile in a single book, especially if you already have extensive knowledge in the subject.
We look forward to serving you again and providing you with a better experience.
Have a nice day.
TomPress
3
/5
★★★☆☆
Only one seal sent, whereas the vacuum machine requires two. This obliges me to place two orders, incur two shipping costs etc...
Thierry V.
purchased on 22/05/2024
Translated review
Answer from tompress.com
Dear customer ,
Our gaskets are sold individually as it is not necessarily necessary to replace both of them.
If you wish to purchase a spare part, please contact our customer service department when placing your order.
We look forward to serving you again and providing you with a better experience.
Have a nice day.
We remain at your disposal.
Best regards.
Sylvère
Tom Press
Our gaskets are sold individually as it is not necessarily necessary to replace both of them.
If you wish to purchase a spare part, please contact our customer service department when placing your order.
We look forward to serving you again and providing you with a better experience.
Have a nice day.
We remain at your disposal.
Best regards.
Sylvère
Tom Press
3
/5
★★★☆☆
The pantry isn't quite finished. The bottom and roof weren't holding, so we had to add screws. The door is a little crooked...
Manu D.
purchased on 14/05/2024
Translated review
Answer from tompress.com
Hello ,
We are sorry that the pantry did not fully meet your expectations.
Thank you for your review. We will pass on the information to our supplier.
Please do not hesitate to contact us if there is anything we can do for you.
Best regards,
Sylvère.
TomPress
We are sorry that the pantry did not fully meet your expectations.
Thank you for your review. We will pass on the information to our supplier.
Please do not hesitate to contact us if there is anything we can do for you.
Best regards,
Sylvère.
TomPress
2
/5
★★☆☆☆
Hello, I'm not satisfied with the plunger. On this model there is no air outlet. I'm going to sell it (at a loss) and buy another larger one with a pressure drain.
Claude G.
purchased on 19/12/2023
Translated review
Answer from tompress.com
Dear Customer, we are sorry to hear that your experience did not live up to your expectations.
Your satisfaction is our priority, and we take your comments very seriously.
The product does have air outlets at the base of the funnels.
Your satisfaction is our priority, and we take your comments very seriously.
The product does have air outlets at the base of the funnels.
You can contact our customer service department by phone or e-mail from Monday to Friday.
We'll be happy to answer any questions you may have.
We look forward to serving you again and providing you with a better experience.
Have a nice day.
TomPress
Your satisfaction is our priority, and we take your comments very seriously.
The product does have air outlets at the base of the funnels.
Your satisfaction is our priority, and we take your comments very seriously.
The product does have air outlets at the base of the funnels.
You can contact our customer service department by phone or e-mail from Monday to Friday.
We'll be happy to answer any questions you may have.
We look forward to serving you again and providing you with a better experience.
Have a nice day.
TomPress
2
/5
★★☆☆☆
It took more than 1 year for a defective product to be replaced.
Mario B.
purchased on 22/01/2024
Translated review
Answer from tompress.com
Thank you for sharing your review of tompress.com,
Thank you for sharing your opinion on tompress.com
We're sorry for the unusual delay following the different solutions that didn't work.
We hope you are now satisfied with your product.
TomPress
Thank you for sharing your opinion on tompress.com
We're sorry for the unusual delay following the different solutions that didn't work.
We hope you are now satisfied with your product.
TomPress
2
/5
★★☆☆☆
Per poterla utilizzare ho dovuto modificarla. Ho dovuto inserire delle listelle aggiuntive per tenere in posizione la rete fine e ho dovuto aggiungere una griglia più robusta come protezione per i topi. Il rapporto qualità/prezzo secondo me è insufficiente.
Luigi H.
purchased on 08/02/2024
Translated review
Answer from tompress.com
Dear Customer, We are sorry to learn that your experience did not meet your expectations.
Your satisfaction is our priority and we take your feedback very seriously.
If you are not satisfied with the product, please feel free to quickly contact our customer service department, Monday through Friday via phone and email.
We always do our best to find a satisfactory solution for our customers.
We hope we will have the opportunity to serve you again and offer you a better experience.
Wishing you a good day.
Remaining at your disposal.
TomPress
Your satisfaction is our priority and we take your feedback very seriously.
If you are not satisfied with the product, please feel free to quickly contact our customer service department, Monday through Friday via phone and email.
We always do our best to find a satisfactory solution for our customers.
We hope we will have the opportunity to serve you again and offer you a better experience.
Wishing you a good day.
Remaining at your disposal.
TomPress
2
/5
★★☆☆☆
Failed charcuterie with chorizo spices
Pierre-yves B.
purchased on 18/03/2024
Translated review
Answer from tompress.com
Hello,
Thank you for your message and your interest in our products.
The dosage is well indicated in the description, of course it may vary slightly according to individual tastes.
If you have any doubts, please do not hesitate to contact our customer service team, who will be happy to help.
TomPress
Thank you for your message and your interest in our products.
The dosage is well indicated in the description, of course it may vary slightly according to individual tastes.
If you have any doubts, please do not hesitate to contact our customer service team, who will be happy to help.
TomPress
3
/5
★★★☆☆
Product at the top, just the delivery time of 7 months, too bad But company very correct to ask me if I wanted to cancel, very pro I thank them, I would have qd mm a small commercial gesture, just this downside
Sebastien C.
purchased on 25/03/2024
Translated review
Answer from tompress.com
Thank you for sharing your review of tompress.com,
Thank you for sharing your opinion on tompress.com
We apologize for the delay, which is beyond our control. Please be assured that we are doing our best to improve product availability and will announce precise lead times as soon as we are aware of them.
Best regards.
Thank you for sharing your opinion on tompress.com
We apologize for the delay, which is beyond our control. Please be assured that we are doing our best to improve product availability and will announce precise lead times as soon as we are aware of them.
Best regards.
2
/5
★★☆☆☆
The item is very good, the quality too, but there was a big problem with delivery: I didn't receive my parcel on time without being warned, so I had to call the company who thought the product had been delivered ???? Big problem here. The items and Christmas gifts with guaranteed delivery and no compensation or commercial grste from the company!!!!
Sylvie B.
purchased on 26/12/2023
Translated review
2
/5
★★☆☆☆
5
Henri-claude M.
purchased on 17/01/2024
Translated review
Answer from tompress.com
Hello,
Thank you for your review. If you would like us to give you a 5* rating, please come back to your review or leave a new one.
Have a nice day.
Thank you for your review. If you would like us to give you a 5* rating, please come back to your review or leave a new one.
Have a nice day.
3
/5
★★★☆☆
Everything was impeccable as always. Thank you
Eliane M.
purchased on 05/03/2024
Translated review
3
/5
★★★☆☆
Delivery time out of date...not usual... we'll see next time?
Arnaud B.
purchased on 27/02/2024
Translated review
3
/5
★★★☆☆
Too bad. That. The size of the gloves is for women's hands. The old gloves I bought from you were bigger!!!!
Alain M.
purchased on 02/04/2024
Translated review
Answer from tompress.com
Hello, Thank you for your comment which will enable us to improve the quality of our services to provide you with a fully satisfactory shopping experience. Best regards.
TomPress
TomPress
3
/5
★★★☆☆
Insufficient packaging, bottom warped in transit.
Roger C.
purchased on 04/04/2024
Translated review
Answer from tompress.com
Hello Sir and thank you for your review. We hope that the products were delivered to you in good condition. We will do our best to pack and cushion the goods to ensure that they can be transported quickly and cheaply.
Please do not hesitate to contact us if you have any problems with your delivery.
Best regards,
Please do not hesitate to contact us if you have any problems with your delivery.
Best regards,
2
/5
★★☆☆☆
Not convinced to weed gravel driveways
Patrick L.
purchased on 22/01/2024
Translated review
Answer from tompress.com
Dear Customer, we are sorry to hear that your experience did not live up to your expectations.
Your satisfaction is our priority, and we take your comments very seriously.
If you encounter any difficulties, please do not hesitate to contact our customer service team, Monday to Friday by phone or e-mail, who will be delighted to help you use your thermal weeder.
We always do our utmost to find a satisfactory solution for our customers.
We look forward to serving you again and providing you with a better experience.
Have a nice day.
TomPress
Your satisfaction is our priority, and we take your comments very seriously.
If you encounter any difficulties, please do not hesitate to contact our customer service team, Monday to Friday by phone or e-mail, who will be delighted to help you use your thermal weeder.
We always do our utmost to find a satisfactory solution for our customers.
We look forward to serving you again and providing you with a better experience.
Have a nice day.
TomPress
3
/5
★★★☆☆
JUST READ MY MAIL TO THE SALES DEPARTMENT A totally unsuitable and unusable product
Jean-pierre R.
purchased on 19/03/2024
Translated review
Answer from tompress.com
Thank you very much for taking the time to share your impressions with us.
Thank you for your prompt reply by e-mail, and we're delighted that we've found a solution together.
We look forward to hearing from you.
Tom Press
Thank you for your prompt reply by e-mail, and we're delighted that we've found a solution together.
We look forward to hearing from you.
Tom Press