/10
★★★★★
based on 18568 reviews published
★★★★★
based on 18568 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
The equipment received does not conform to the description on 2 points: - no thermocouple, so no safety for indoor use, even as a simple auxiliary heater, - no screw connection for standard gas hose, but a nipple... Equipment returned to seller and reimbursed... after 15 working days from receipt of parcel and RIB instead of the 7 days announced... I don't want to buy anything
Acheteur Vérifié
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Answer from tompress.com
Hello, We apologize for the inconvenience. We apologize for the inconvenience and have done our best to resolve the situation as quickly as possible. Best regards.
1
/5
★☆☆☆☆
Ordered in January 2022, received after a monthly call from me in September 2022.
Acheteur Vérifié
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1
/5
★☆☆☆☆
You're asking me to give my opinion on an order I still haven't received! When can I expect delivery?
Acheteur Vérifié
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Answer from tompress.com
Hello, The carrier is having problems delivering your package. We can see from the tracking that an appointment has been made for tomorrow. Please try to keep your phone within range so that you can inform the delivery person if necessary. Best regards.
1
/5
★☆☆☆☆
-
Acheteur Vérifié
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1
/5
★☆☆☆☆
Ordered in February and received in August!
Acheteur Vérifié
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1
/5
★☆☆☆☆
Site bug. I had requested delivery in Seine et Marne, but the delivery went to Normandy. Never got a reply to my complaint email 3 weeks later.
Acheteur Vérifié
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Answer from tompress.com
Hello, the parcel has been sent to the relay point you chose and which was indicated on the order confirmation you received by e-mail on the day you placed the order. An e-mail was sent to you following your request. Did you check your spam folder? Your package has been returned to us, a credit note has been issued and a refund will be made within 7 to 10 days. M
1
/5
★☆☆☆☆
I waited 2 and a half months for delivery, with multiple reminders. No apology email for the inconvenience caused and nothing was specified at the time of purchase about these delivery times.
Acheteur Vérifié
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1
/5
★☆☆☆☆
Received written confirmation of a canceled order with the promise that the refund would follow shortly. Two days later I receive an email that they shipped the order anyway and refused to refund.
Verified Buyer
Answer from tompress.com
Hello, Our apologies, unfortunately we were unable to intercept the package that was delivered to you. In order to do what is necessary, you can return it to us, noting the reference 29185. Best regards.
1
/5
★☆☆☆☆
I've used it twice and it's already broken.
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Answer from tompress.com
Hello, We're sorry to hear about this support, but our customer service team is here to help you. If you have any questions or require further information, please contact us directly on 05 63 71 44 99, by e-mail: [email protected] or via our website: https://www.tompress.com/PS-contact.aspx. Our after-sales service will be happy to answer any questions you may have.
1
/5
★☆☆☆☆
I ordered on July 16, shipped on July 19 and as of August 1 I still haven't received anything! On the other hand, my account was debited on July 19. According to the Colissimo tracking system, the parcel, which was scheduled for delivery on July 21, has been delayed and there's been no news. I've asked for the product to be reimbursed because with a te
Acheteur Vérifié
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Answer from tompress.com
Hello, We are sorry for this inconvenience, the package is indeed announced as delayed by the postal services. The claim is being processed. Yours sincerely
1
/5
★☆☆☆☆
The dish has not been delivered
Acheteur Vérifié
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Answer from tompress.com
Hello, your package tracking shows delivery on 23/07. Can you please check? Best regards.
1
/5
★☆☆☆☆
Package not yet received
Acheteur Vérifié
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Answer from tompress.com
Hello, the tracking indicates that your parcel is waiting for you at the collection point you chose when you placed your order. Best regards.
1
/5
★☆☆☆☆
You lied about paying taxes in the price
Verified Buyer
1
/5
★☆☆☆☆
My order is not dated 15/06 as indicated but rather 15/11/2021. No follow-up from the company, the switchboard operator was barely friendly and unable to provide any information. Sales gesture for 6 months of delay, an advertising cutting board. Frankly disappointing....
Acheteur Vérifié
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1
/5
★☆☆☆☆
No joint with the faucet which is sold at a high price for a small piece of plastic. I don't have the patience to send it back.
Acheteur Vérifié
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Answer from tompress.com
Hello, I apologize for this inconvenience and will inform our customer service department so that they can take the necessary action. Best regards.
1
/5
★☆☆☆☆
Customer service more pleasant, review your slogans because you say on the site 48h delivery it took over a month to receive the package, packaging too well pack 2 cartons and paper around there is a way to do more environmentally friendly
Acheteur Vérifié
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Answer from tompress.com
Unfortunately, the item you ordered was not in stock at the time you placed your order. The indication is visible on the right of the photo of the article on the site and in real time. On the other hand, delivery took place within 48 hours, as you can see from the tracking of your shipment dated 02/06 and delivered on 04/06. Best regards.
1
/5
★☆☆☆☆
Delivery months after ordering Missing gaskets on cap and faucet
Acheteur Vérifié
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Answer from tompress.com
Hello, Our apologies, the file is open with the after-sales service and bears the reference 29024. We will keep you informed of its progress. Yours sincerely
1
/5
★☆☆☆☆
I still haven't received my coli
Acheteur Vérifié
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Answer from tompress.com
Hello, Our apologies, it seems that the parcel took a wrong route, the postal services are in the process of correcting this. On our side, we are opening a request to accelerate the re-routing. Best regards.
1
/5
★☆☆☆☆
I ordered parts for a plunger. I didn't look at the description because the photo was self-explanatory, so I ordered. I received the parts but a gasket that was on the photo was missing. I immediately looked into why. In fact the photos were wrong, they had added the joint and so I didn't order what was displayed!!!! After two requests for commercial gesture, they did not answer q
Acheteur Vérifié
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Answer from tompress.com
Hello, You have consulted the secondary photos without reading the description on which everything is indicated. Kind regards.
1
/5
★☆☆☆☆
I've tested them and they don't work. I'm still waiting for a response from the service department after 10 days.
Acheteur Vérifié
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Answer from tompress.com
Hello, We have received the information required to continue the soap case and will get back to you as soon as possible. Best regards.
1
/5
★☆☆☆☆
Defective product it sucks again made in china
Acheteur Vérifié
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1
/5
★☆☆☆☆
Hello, I ordered an item (pepper mill) in mid-December and received it in mid-April. I sent a photo as requested and I'm still waiting.
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1
/5
★☆☆☆☆
-
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1
/5
★☆☆☆☆
Waiting 6 months for delivery was almost like giving up if I'd had time to look elsewhere.
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1
/5
★☆☆☆☆
Order placed in January 2022, not received until April More than 3 months for a simple ravioli roll - you have to wonder what wood it was made from!
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1
/5
★☆☆☆☆
Arrives months late
Acheteur Vérifié
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1
/5
★☆☆☆☆
An order launched at the end of December. Delivery at the end of April of the following year. No communication in the meantime on delivery times.
Acheteur Vérifié
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Answer from tompress.com
Hello, We apologize for the inconvenience, but we are doing our best to shorten lead times and update information on the site in real time. We will do our best to improve the communication of the follow-up of your orders. Best regards.
1
/5
★☆☆☆☆
Bjr. The delivery man didn't drop my parcel off at my home but at the depot. Waste of time and money as I had to hire a van to collect it.
Acheteur Vérifié
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Answer from tompress.com
Hello, Was it not possible to make an appointment? Could another delivery address not be considered? Yours sincerely
1
/5
★☆☆☆☆
I still haven't received my article
Acheteur Vérifié
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Answer from tompress.com
Hello, The carrier came 2 times for the delivery and left a notice. We sent you the information on 06/04/2022 to contact the delivery person before the package was returned. Best regards.
1
/5
★☆☆☆☆
Italian induction coffee maker, order n° 485050 validated on 07 June 2021 Received on 22 March 2022, practically 10 months after the order... This is a record... The coffee maker is great!
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