/10
★★★★★
based on 18885 reviews published
★★★★★
based on 18885 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Well received, but I'm a bit disappointed with the quality vs price. The structure is very light and the lock is very fragile. The mesh is too large and lets mice through. I had to double up with a smaller mesh. Many thanks to you
Louis-philippe H.
purchased on 16/10/2023
Translated review
2
/5
★★☆☆☆
Nothing to say about the funnel. The filters are too fine and clog up immediately, even with slightly cloudy pre-filtered liqueurs. Two days to filter 1 liter!
Jean-paul R.
purchased on 15/01/2024
Translated review
Answer from tompress.com
Dear Customer, we are sorry to hear that your experience did not live up to your expectations.
Your satisfaction is our priority, and we take your comments very seriously.
Filtration depends on a number of criteria, including the type of liquid, viscosity, level of impurities, etc.
When you make a purchase, you can contact our customer service department by phone or e-mail, Monday to Friday.
We always do our utmost to find the most satisfactory solution for our customers.
We look forward to serving you again and providing you with a better experience.
TomPress
Dear Customer, we are sorry to hear that your experience did not live up to your expectations.
Your satisfaction is our priority, and we take your comments very seriously.
Filtration depends on a number of criteria, including the type of liquid, viscosity, level of impurities, etc.
When you make a purchase, you can contact our customer service department by phone or e-mail, Monday to Friday.
We always do our utmost to find the most satisfactory solution for our customers.
We look forward to serving you again and providing you with a better experience.
TomPress
2
/5
★★☆☆☆
I have no news about my order
Bruno F.
purchased on 22/11/2023
Translated review
Answer from tompress.com
Dear Customer, we are sorry to hear that your experience did not live up to your expectations.
Your satisfaction is our priority, and we take your comments very seriously.
I am surprised by your response.
Your parcel was declared delivered to us on 04/12/2024 at your relay point by collissimo.
In the case of a parcel never received, you can of course contact us quickly so that we can take the necessary steps.
We are at your disposal by phone or e-mail from Monday to Friday.
We look forward to serving you again and providing you with a better experience.
We look forward to hearing from you.
Yours sincerely
Sylvère Dupont de Lataulade
Tom Press
Sales Department
ZA de la Condamine
81540 SOREZE
Phone: 05 63 71 44 99
Fax: 05 63 71 44 98
http://www.tompress.com
Your satisfaction is our priority, and we take your comments very seriously.
I am surprised by your response.
Your parcel was declared delivered to us on 04/12/2024 at your relay point by collissimo.
In the case of a parcel never received, you can of course contact us quickly so that we can take the necessary steps.
We are at your disposal by phone or e-mail from Monday to Friday.
We look forward to serving you again and providing you with a better experience.
We look forward to hearing from you.
Yours sincerely
Sylvère Dupont de Lataulade
Tom Press
Sales Department
ZA de la Condamine
81540 SOREZE
Phone: 05 63 71 44 99
Fax: 05 63 71 44 98
http://www.tompress.com
2
/5
★★☆☆☆
No opinion to give as order not received. Delays are too long
Alex M.
purchased on 27/11/2023
Translated review
Answer from tompress.com
Hello,
Thank you for your message.
We are waiting for the restocking of some of your items.
You will be informed of the departure of your order by e-mail.
Please contact us if you wish to modify your order to receive items already in stock.
We remain at your disposal by telephone and e-mail.
Best regards.
Sylvère Dupont de Lataulade
Tom Press
Sales Department
ZA de la Condamine
81540 SOREZE
Phone: 05 63 71 44 99
Fax: 05 63 71 44 98
http://www.tompress.com
Thank you for your message.
We are waiting for the restocking of some of your items.
You will be informed of the departure of your order by e-mail.
Please contact us if you wish to modify your order to receive items already in stock.
We remain at your disposal by telephone and e-mail.
Best regards.
Sylvère Dupont de Lataulade
Tom Press
Sales Department
ZA de la Condamine
81540 SOREZE
Phone: 05 63 71 44 99
Fax: 05 63 71 44 98
http://www.tompress.com
3
/5
★★★☆☆
Deplorable condition of the parcel fortunately not fragile
Acheteur Vérifié
Translated review
3
/5
★★★☆☆
-
Acheteur Vérifié
Translated review
3
/5
★★★☆☆
Delay too long
Acheteur Vérifié
Translated review
3
/5
★★★☆☆
Parcel tracking to be improved, apart from that the site is well thought out and easy to use.
Acheteur Vérifié
Translated review
3
/5
★★★☆☆
The spout fastener was not bent correctly. I had to bend the fastener for the spout to fit properly!
Acheteur Vérifié
Translated review
2
/5
★★☆☆☆
7 months from order to delivery, with no information about a possible delivery time, is a bit short-sighted. That said, the quality seems to be there
Acheteur Vérifié
Translated review
3
/5
★★★☆☆
Using colissimo is the worst, it's impossible to control a planing properly, they NEVER ring and leave a notice.
Acheteur Vérifié
Translated review
Answer from tompress.com
Thank you for your feedback. We offer other means of delivery when you place your order. Best regards.
2
/5
★★☆☆☆
After more than a year of waiting and several calls or the answer was in 15 days the delivery, finally the availability of the product, in gray because in red I think that never that available me which was until now satisfied with tom press I am VERY DECU why propose products which one cannot have, I think that the made in France takes a blow a Chinese product arrives in 15 days
Acheteur Vérifié
Translated review
Answer from tompress.com
Hello, We apologize for the delay. The vinegar maker is handcrafted in Portugal. We have informed you of the production and restocking difficulties for this item. Best regards.
3
/5
★★★☆☆
Item as described. Unfortunately, I had to send an email because I hadn't received my item (I waited 2 weeks) and I was told "out of stock until August".
Acheteur Vérifié
Translated review
3
/5
★★★☆☆
The delivery was fast, the WECK jars were as described but did not have the closing hooks. i was therefore unable to use my jars. i did not find any particular specification on the site on this subject.
Acheteur Vérifié
Translated review
Answer from tompress.com
Hello, Weck hooks are sold separately from the jars. We mention this on the product sheet. Best regards.
3
/5
★★★☆☆
-
Acheteur Vérifié
Translated review
2
/5
★★☆☆☆
I ordered plates to socca April 5 I had to phone at least three times in the month they tell me there is a break that I should receive during the month of May no response there is no mail nothing I call in May I fall on a charming lady who told me yes there is a break of plate to socca 32 cm but I helps plate to socca 30 I said perfect why they have not d'me.
Acheteur Vérifié
Translated review
Answer from tompress.com
Hello, We were out of stock on the 30 and 32 cm socca dishes when you placed your order. The restocking of the 32 cm was postponed by the supplier, so we were able to offer you the 30 cm as a replacement. Best regards
2
/5
★★☆☆☆
2 items ordered but only 1 delivered in a sealed envelope. The invoice is for the 2 items debited from my account on 17/05/2023! I sent a complaint e-mail the same day which went unanswered, perhaps because of the long weekend. I'm still waiting a little longer but I won't give up. I'm a bit disappointed
Acheteur Vérifié
Translated review
Answer from tompress.com
Hello, We have not received your complaint email. Please send it back to [email protected] so that our customer service can process your request. Best regards.
2
/5
★★☆☆☆
Defective equipment
Acheteur Vérifié
Translated review
2
/5
★★☆☆☆
Good product but late delivery 8 days after order.
Acheteur Vérifié
Translated review
2
/5
★★☆☆☆
I damaged my plate on the first firing because the plate is coated with tin, whose melting point is much lower than that of copper. The presence of tin is not indicated at all in the advert, which specifies copper clad.
Acheteur Vérifié
Translated review
Answer from tompress.com
Hello, Our customer service team is here to help you. If you have any questions or need further information, please contact us directly on 05 63 71 44 99, by e-mail: [email protected] or via our website: https://www.tompress.com/PS-contact.aspx. Our after-sales service will certainly need further information to do what's necessary and will get back to you. Best regards
3
/5
★★★☆☆
The product description could be more precise and complete.
Acheteur Vérifié
Translated review
2
/5
★★☆☆☆
Correct packaging and very nice appliance but disappointed because at the end of the fondue when I wanted to wash the appliance there were vegetables stuck to the bottom and I had a lot of trouble cleaning it even though I've been making fondues with tefal for years and never had a problem. I called to ask for a commercial gesture, but it was a no. It's a shame that a big company like yours
Acheteur Vérifié
Translated review
Answer from tompress.com
Hello, the appliance has two heating intensities. Please make sure you select the right intensity so that your vegetables don't stick. Best regards.
2
/5
★★☆☆☆
Delivery time too long, with Amazon I could receive it in max 48h for 8 postage included, I wanted to remain loyal to tompress, too bad Cordially Francis Cambois
Acheteur Vérifié
Translated review
Answer from tompress.com
Hello, We apologize for the inconvenience. You have paid 5.90 for delivery within 48 to 72 hours. We also offer express delivery (24h) in our delivery options. Kind regards
3
/5
★★★☆☆
No diameter information, see brief instructions on label, must weigh bags to deduce diameter
Acheteur Vérifié
Translated review
3
/5
★★★☆☆
Better product info
Acheteur Vérifié
Translated review
2
/5
★★☆☆☆
-
Acheteur Vérifié
Translated review
3
/5
★★★☆☆
Hello, As I am waiting for the delivery of my order, I cannot answer to the evaluation of the product. I am sure that I will not be disappointed. Thank you.
Acheteur Vérifié
Translated review
3
/5
★★★☆☆
You recently added these items to your shopping cart
Acheteur Vérifié
Translated review
Answer from tompress.com
but you haven't completed your order.""
3
/5
★★★☆☆
Shipping costs are still very expensive. Personally, I was unlucky with the item I ordered (numerous defects, damaged...). However, the sales department got back to me and took my complaint into account.
Acheteur Vérifié
Translated review
3
/5
★★★☆☆
Delivery and service are ok. Unfortunately, the quality of the product is poor. - Lock only attached with one screw, second screw missing - Wood torn in several places Wood splintered in some places I'm keeping the cabinet anyway, as I was able to repair most of the defects.
Verifizierter Käufer
Translated review