/10
★★★★★
based on 18885 reviews published
★★★★★
based on 18885 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Fiberglass mat broke after 2h00 of use
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Answer from tompress.com
Hello, We apologize for the inconvenience. Please send us a photo to [email protected] so that we can find a solution. Best regards.
2
/5
★★☆☆☆
The labels crinkle, very thin compared to the one I bought previously, another brand, which unfortunately are no longer on sale. On the other hand, there's nothing to say about order tracking and delivery.
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2
/5
★★☆☆☆
-
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Answer from tompress.com
Hello, we've noticed a dissatisfaction, can you tell us more? Can we help you? Best regards.
3
/5
★★★☆☆
Nothing to say about the products. But order placed in November, delivered in March... No explanation, contact or information. Very unfortunate
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3
/5
★★★☆☆
I don't find it optimum because of its lightness, and the fact that it's convertible gives air intakes" because of the "hinges"......
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3
/5
★★★☆☆
Compliance with invoiced delivery = 0/10
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2
/5
★★☆☆☆
After clicking on the grid it was the knife that was shipped!!! so bad service!!!
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Answer from tompress.com
Hello, your order confirmation states that you ordered a chopper knife, which is why you received the knife you ordered. Best regards.
2
/5
★★☆☆☆
I was delivered 24 bottles of wine instead of 24 bottles of cider. My contact acknowledged the error on 07 02 and promised me a new delivery. Since then I have had no news and no response to the emails I send.
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Answer from tompress.com
Hello, We apologize for the inconvenience. The product sent is indeed the wrong one. In order to send you your order, we have launched a new replenishment because as you had seen, you had ordered the last batches. As soon as we receive it, we'll send you the 2 batches you ordered. Best regards.
3
/5
★★★☆☆
Package delivery time
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2
/5
★★☆☆☆
Hello, First of all, I ordered a 12 cm diameter frying pan which gave me complete satisfaction. Secondly, I ordered a 24 cm diameter frying pan, which is unusable on an electric hotplate, because the bottom is not perfectly flat. It would be better suited to a gas hob.
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Answer from tompress.com
Hello, the frying pan you ordered is compatible with all burners except induction, with a gradual increase in power. Perhaps this is the case for you? Our after-sales service has been informed of your dissatisfaction and is awaiting further information under reference 30455. Please provide them with the necessary information to continue the process. Yours sincerely
2
/5
★★☆☆☆
Improved delivery times
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2
/5
★★☆☆☆
Warn by email of the difficulty to obtain the ordered material (subcontracting). + Waiting more than 5 months is very long. thank you
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Answer from tompress.com
Hello, It is true that the restocking of this reference has been postponed in production and that the planned lead time has had to be extended. We apologize for this. We thank you for your understanding and for your confidence in us despite this delay. Sincerely yours.
3
/5
★★★☆☆
Slightly long delivery times
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Answer from tompress.com
Hello, what happened? The tracking system indicates a 48-hour delivery to the relay point. Please give us more details. Best regards.
3
/5
★★★☆☆
Order placed in early December, delivery in February. Information by e-mail would have been appreciated. It's all the more unfortunate as the product lives up to expectations.
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3
/5
★★★☆☆
Speed
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3
/5
★★★☆☆
The material is interesting but the delivery time announced at the time of purchase was not correct
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3
/5
★★★☆☆
I bought a spudding machine, the product looks great but it lacks instructions. It's not the first time this has happened to us.
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Answer from tompress.com
Hello, We apologize for the inconvenience. A copy will be e-mailed to you immediately. Best regards.
3
/5
★★★☆☆
The packaging, very well packed but very poorly protected.au monde choc the bag could have been punctured.
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3
/5
★★★☆☆
-
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2
/5
★★☆☆☆
Hello, two payments made and then on the 2nd, the tap water was very late.
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3
/5
★★★☆☆
The best way to improve is to communicate more about possible delays! It's because I contacted you that I got a status report on my order! Two months of waiting all the same! And that's a real shame. Otherwise, there's nothing to add: the products met my expectations.
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3
/5
★★★☆☆
-
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3
/5
★★★☆☆
Delivery too long, no info when product not available. Good product.
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3
/5
★★★☆☆
I'm giving it 3 stars because to date, despite the parcel being indicated as delivered, I still haven't received anything, it seems to have got lost with the La Poste delivery person.""
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Answer from tompress.com
Hello, The claim has been made with the postal services and a new parcel was dispatched yesterday. Yours sincerely
3
/5
★★★☆☆
A problem: the cheese grater can't be assembled. a call to your company yielded no solution. i'm waiting for a reply. the grater still can't be assembled and therefore can't be used.
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2
/5
★★☆☆☆
I ordered a book for Christmas that was out of stock. It arrived 2 months later, one month after Christmas. It can happen that an article is out of stock, that's not the problem, but I would have liked to have been warned at the time of ordering. I hope you will take this into account in the future. Best regards.
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3
/5
★★★☆☆
Fast delivery, as ordered.
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3
/5
★★★☆☆
The delivery time is much longer than announced on the site (1 week for me instead of 48h announced). Nor did I receive an e-mail telling me that my parcel had been delivered.
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3
/5
★★★☆☆
The legs bent and my paella on the floor not happy at all
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Answer from tompress.com
Hello, Sorry for the inconvenience. Could you please send us a photo of the tripod? Please contact us on 05 63 71 44 99 or [email protected].
2
/5
★★☆☆☆
2 1/2 months for a meat funnel is too long. I will no longer order from this site.
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