★★★★★
based on 20902 reviews published
Latest neutral customer reviews
Everything was impeccable as always. Thank you
Delivery time out of date...not usual... we'll see next time?
Too bad. That. The size of the gloves is for women's hands. The old gloves I bought from you were bigger!!!!
TomPress
Insufficient packaging, bottom warped in transit.
Please do not hesitate to contact us if you have any problems with your delivery.
Best regards,
Not convinced to weed gravel driveways
Your satisfaction is our priority, and we take your comments very seriously.
If you encounter any difficulties, please do not hesitate to contact our customer service team, Monday to Friday by phone or e-mail, who will be delighted to help you use your thermal weeder.
We always do our utmost to find a satisfactory solution for our customers.
We look forward to serving you again and providing you with a better experience.
Have a nice day.
TomPress
JUST READ MY MAIL TO THE SALES DEPARTMENT A totally unsuitable and unusable product
Thank you for your prompt reply by e-mail, and we're delighted that we've found a solution together.
We look forward to hearing from you.
Tom Press
Well received, but I'm a bit disappointed with the quality vs price. The structure is very light and the lock is very fragile. The mesh is too large and lets mice through. I had to double up with a smaller mesh. Many thanks to you
Nothing to say about the funnel. The filters are too fine and clog up immediately, even with slightly cloudy pre-filtered liqueurs. Two days to filter 1 liter!
Dear Customer, we are sorry to hear that your experience did not live up to your expectations.
Your satisfaction is our priority, and we take your comments very seriously.
Filtration depends on a number of criteria, including the type of liquid, viscosity, level of impurities, etc.
When you make a purchase, you can contact our customer service department by phone or e-mail, Monday to Friday.
We always do our utmost to find the most satisfactory solution for our customers.
We look forward to serving you again and providing you with a better experience.
TomPress
I have no news about my order
Your satisfaction is our priority, and we take your comments very seriously.
I am surprised by your response.
Your parcel was declared delivered to us on 04/12/2024 at your relay point by collissimo.
In the case of a parcel never received, you can of course contact us quickly so that we can take the necessary steps.
We are at your disposal by phone or e-mail from Monday to Friday.
We look forward to serving you again and providing you with a better experience.
We look forward to hearing from you.
Yours sincerely
Sylvère Dupont de Lataulade
Tom Press
Sales Department
ZA de la Condamine
81540 SOREZE
Phone: 05 63 71 44 99
Fax: 05 63 71 44 98
http://www.tompress.com
No opinion to give as order not received. Delays are too long
Thank you for your message.
We are waiting for the restocking of some of your items.
You will be informed of the departure of your order by e-mail.
Please contact us if you wish to modify your order to receive items already in stock.
We remain at your disposal by telephone and e-mail.
Best regards.
Sylvère Dupont de Lataulade
Tom Press
Sales Department
ZA de la Condamine
81540 SOREZE
Phone: 05 63 71 44 99
Fax: 05 63 71 44 98
http://www.tompress.com
Deplorable condition of the parcel fortunately not fragile
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Delay too long
Parcel tracking to be improved, apart from that the site is well thought out and easy to use.
The spout fastener was not bent correctly. I had to bend the fastener for the spout to fit properly!
7 months from order to delivery, with no information about a possible delivery time, is a bit short-sighted. That said, the quality seems to be there
Using colissimo is the worst, it's impossible to control a planing properly, they NEVER ring and leave a notice.
After more than a year of waiting and several calls or the answer was in 15 days the delivery, finally the availability of the product, in gray because in red I think that never that available me which was until now satisfied with tom press I am VERY DECU why propose products which one cannot have, I think that the made in France takes a blow a Chinese product arrives in 15 days
Item as described. Unfortunately, I had to send an email because I hadn't received my item (I waited 2 weeks) and I was told "out of stock until August".
The delivery was fast, the WECK jars were as described but did not have the closing hooks. i was therefore unable to use my jars. i did not find any particular specification on the site on this subject.
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I ordered plates to socca April 5 I had to phone at least three times in the month they tell me there is a break that I should receive during the month of May no response there is no mail nothing I call in May I fall on a charming lady who told me yes there is a break of plate to socca 32 cm but I helps plate to socca 30 I said perfect why they have not d'me.
2 items ordered but only 1 delivered in a sealed envelope. The invoice is for the 2 items debited from my account on 17/05/2023! I sent a complaint e-mail the same day which went unanswered, perhaps because of the long weekend. I'm still waiting a little longer but I won't give up. I'm a bit disappointed
Defective equipment
Good product but late delivery 8 days after order.
I damaged my plate on the first firing because the plate is coated with tin, whose melting point is much lower than that of copper. The presence of tin is not indicated at all in the advert, which specifies copper clad.
The product description could be more precise and complete.
Correct packaging and very nice appliance but disappointed because at the end of the fondue when I wanted to wash the appliance there were vegetables stuck to the bottom and I had a lot of trouble cleaning it even though I've been making fondues with tefal for years and never had a problem. I called to ask for a commercial gesture, but it was a no. It's a shame that a big company like yours
Delivery time too long, with Amazon I could receive it in max 48h for 8 postage included, I wanted to remain loyal to tompress, too bad Cordially Francis Cambois
No diameter information, see brief instructions on label, must weigh bags to deduce diameter
Better product info
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Hello, As I am waiting for the delivery of my order, I cannot answer to the evaluation of the product. I am sure that I will not be disappointed. Thank you.
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Shipping costs are still very expensive. Personally, I was unlucky with the item I ordered (numerous defects, damaged...). However, the sales department got back to me and took my complaint into account.
Delivery and service are ok. Unfortunately, the quality of the product is poor. - Lock only attached with one screw, second screw missing - Wood torn in several places Wood splintered in some places I'm keeping the cabinet anyway, as I was able to repair most of the defects.
Fiberglass mat broke after 2h00 of use
The labels crinkle, very thin compared to the one I bought previously, another brand, which unfortunately are no longer on sale. On the other hand, there's nothing to say about order tracking and delivery.
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Nothing to say about the products. But order placed in November, delivered in March... No explanation, contact or information. Very unfortunate