/10
★★★★★
based on 18568 reviews published
★★★★★
based on 18568 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Order placed on 1/7, delivery announced within 48h! We had the order delivered to our son's home as he was away until 7/7, delivery made on 12/7. It's pointless announcing delivery times and then not respecting them without any other information! Other than that, I'm satisfied with Tompress products,
Acheteur Vérifié
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Answer from tompress.com
Hello, your order included unavailable items, as stated on your order confirmation. We were restocked on 08/07 and your order was dispatched the next day. Yours sincerely
1
/5
★☆☆☆☆
Goods not received, not used to waiting so long in the past, but always satisfied with previous orders.
Acheteur Vérifié
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Answer from tompress.com
Hello, your parcel was shipped on the same day as your order. If you track it, we can see that it is being processed. We are opening a complaint with the postal services for the delivery delay, which seems abnormal. Best regards.
1
/5
★☆☆☆☆
2 months and a half of waiting for the order. I finally received it, and the grid does not correspond with what I had ordered. I sent an email to customer service and I still have no return. I will not recommend this site again.
Acheteur Vérifié
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Answer from tompress.com
Hello, Our apologies. Our after-sales service has already made the necessary arrangements. A new shipment was made today. Kind regards.
1
/5
★☆☆☆☆
Don't buy this product! It's a dust duster that doesn't clean but scratches Jeanne's ladies. Big, big scam!
Acheteur Vérifié
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Answer from tompress.com
Hello, I'm sorry you're not satisfied with this item, which is generally appreciated for its effectiveness. Please contact our customer service department on 05 63 71 44 99 or [email protected]. Best regards.
1
/5
★☆☆☆☆
I ordered the goods on 03/06 and unfortunately still as of today 16/06 I have no certainty about where my goods are , (the tracking of the shipment is updated to 10/06) and when it will be delivered to me .
Compratore Verificato
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1
/5
★☆☆☆☆
The parcel did not arrive within the announced time (lost during delivery), I will post a review depending on how this problem was handled and resolved by Tompress.
Acheteur Vérifié
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Answer from tompress.com
Hello, our apologies, we have opened a claim with the postal services, it seems that the package is back on its way and should not take long. Best regards.
1
/5
★☆☆☆☆
The product delivered does not correspond to the description, nor to the image of the product on your online site. Chemical yeast, not baker's yeast. And your price is much higher than that of your competitors.
Acheteur Vérifié
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Answer from tompress.com
Hello, I'm sorry that the product did not give you complete satisfaction. Could you please send us a photo of the item received to [email protected]? Best regards.
1
/5
★☆☆☆☆
No particular opinion to communicate on the article since having refused its delivery following an unacceptable delay. I maintain, however, that the "customer relations" department remains very limited in its welcome.
Acheteur Vérifié
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Answer from tompress.com
his explanations
1
/5
★☆☆☆☆
Hello after more than two months of waiting, one ham less... two bags that come from Italy and average quality. your competitors are more responsive and offer products available and do not sell at any price. it's really too bad.
Acheteur Vérifié
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Answer from tompress.com
Hello, We apologize for the delay in restocking at this time of year. Kind regards.
1
/5
★☆☆☆☆
Delivery from stock, sent and received quickly. perfect
Acheteur Vérifié
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Answer from tompress.com
Hello, why a bad note in this case? Kind regards.
1
/5
★☆☆☆☆
I've not received my pasta maker yet and it's been over 2 weeks now
Verified Buyer
Answer from tompress.com
Hello, Your package has been delivered to you: https://www.laposte.fr/outils/suivre-vos-envois?code=cb570734948fr It was detained in customs clearance. Best regards.
1
/5
★☆☆☆☆
Delivery of breakages shall not be charged to customers.
Acheteur Vérifié
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Answer from tompress.com
Hello, if we are out of stock, we will inform you of a supply date. You can either accept the delay or cancel your order for the item in question. Best regards.
1
/5
★☆☆☆☆
The value of the parcel was falsely estimated, resulting in exorbitant customs charges. We found a solution with your after-sales service, which caused a further delay in delivery.
Acheteur Vérifié
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Answer from tompress.com
Hello, Our apologies, the error has been identified and corrected. Best regards
1
/5
★☆☆☆☆
I cancelled an order the day after I made it, they initially agreed however they still took money from my account and sent the order 6 days later then proceeded to tell me that I had ordered twice (I only had 1 confirmation email). They only admitted fault once I pointed that out. The pasta machine also isn't the same as what they are advertising online which they say they note online (they don't)
Verified Buyer
1
/5
★☆☆☆☆
I cancelled an order the day after I made it, they initially agreed however they still took money from my account and sent the order 6 days later then proceeded to tell me that I had ordered twice (I only had 1 confirmation email). They only admitted fault once I pointed that out. The pasta machine also isn't the same as what they are advertising online which they say they note online (they don't)
Verified Buyer
Answer from tompress.com
Hello, Your order n ° 194244 of 02/01/2021 has been canceled following your request of 02/03/2021. Another order n ° 474856 was placed on 02/09/2021 from our website, it left on 02/10/2021, we have not received a cancellation request for this one. We still take care of the return of your package and wait for it in our warehouses to proceed with the requested refund. Cordially.
1
/5
★☆☆☆☆
6 weeks to get my order (after having sent 2 mails) whereas you advocate a fast delivery, I find that null. No word of explanation or apology to tell me that it would take longer than expected.
Part of my order has been sent. I did not receive 2 items I had ordered.
The packets of flour arrived stale.
Acheteur Vérifié
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Answer from tompress.com
Hello, When the products are available, the delivery can be carried out, unfortunately, when you ordered it was not the case and we offered you the second delivery for these articles. Please report any transport damage within 48 hours. Best regards.
1
/5
★☆☆☆☆
We paid 70 for a simple cheese grater that can't grate... So far, it's only the product that sucks, and we're very disappointed. We've sent a message to customer service and we'll see how you react. As for delivery, it was perfect...
Acheteur Vérifié
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Answer from tompress.com
Hello, Your message has been received by our customer service department. You will receive a reply within the day. Best regards.
1
/5
★☆☆☆☆
Nothing received, parcel lost
Acheteur Vérifié
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Answer from tompress.com
Hello, the tracking does not move since the departure of the package, we have opened a complaint with the postal services. Best regards.
1
/5
★☆☆☆☆
Product never received, amount deducted Catastrophic
Acheteur Vérifié
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Answer from tompress.com
Hello, We have received your message, the article is not yet in stock, would you like to change to a model available immediately? Best regards.
1
/5
★☆☆☆☆
I ordered in September. Here we are in January of the following year, and I STILL HAVE NOT RECEIVED ANYTHING AND YOU HAVE NOT GIVEN ME THE SLIGHTEST NEWS Furthermore, it is obviously too complicated for you to send even a word of apology for making your customers wait like this. I am furious at your company's deplorable level of service. 0 follow-up, 0 service.
0 points.
Acheteur Vérifié
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Answer from tompress.com
Hello, We apologize for the inconvenience. We are making enquiries to find out what happened when the parcel was sent. Best regards.
1
/5
★☆☆☆☆
Products received completely damaged
Acheteur Vérifié
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Answer from tompress.com
Hello, the after-sales service has taken the necessary steps following the transport breakage and the reimbursement is in progress. Yours sincerely
1
/5
★☆☆☆☆
To pay a service for my order to arrive the next morning and for it to arrive only 2 days later, no thank you. What's more, it's up to me to ask for a refund, even though I paid Tom Press. You're quick to solve problems. One last thing: I'm not satisfied with your products, which are far from top-notch.
Acheteur Vérifié
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Answer from tompress.com
Hello, an SAV file has been opened following Chronopost's late delivery. We have opened the claim and will keep you informed. Best regards.
1
/5
★☆☆☆☆
Ras, everything went well.
Acheteur Vérifié
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1
/5
★☆☆☆☆
I'm still waiting for the 2nd part of the order, which I was hoping would arrive at least by 31/01!!!! Could I know if it should arrive soon ? ( it's an oyster hold)
Acheteur Vérifié
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Answer from tompress.com
Hello, please contact our customer service department on 05 63 71 44 99 or [email protected]. No change reported, you should receive it before the end of the month. Best regards.
1
/5
★☆☆☆☆
I never received the order !!!!!
Acheteur Vérifié
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1
/5
★☆☆☆☆
I ordered and paid for the goods at the beginning of December, but still haven't received them! I am very dissatisfied with the delivery service...
Verifizierter Käufer
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1
/5
★☆☆☆☆
I am still waiting for my goods to arrive. It has been 6 weeks. I have left several email messages. Can someone please tell me when my goods will arrive. I am feeling like I have been scammed.
Verified Buyer
Answer from tompress.com
Hello, Your order is on the road : https://www.laposte.fr/outils/suivre-vos-envois?code=EY644552692FR. Best regards.
1
/5
★☆☆☆☆
I've been waiting for the .... device for over 2 weeks now and you haven't been able to give me any precise news.
Acheteur Vérifié
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Answer from tompress.com
Hello, you can track your package at the following link: https://www.laposte.fr/outils/suivre-vos-envois?code=cb547679880fr Best regards.
1
/5
★☆☆☆☆
Still no order as of today's date 26/11/2020
Acheteur Vérifié
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Answer from tompress.com
Hello, your parcel has been shipped and you can track it here: https://www.laposte.fr/outils/suivre-vos-envois?code=cb547983209fr Best regards.
1
/5
★☆☆☆☆
Hello, Before sending your satisfaction survey, it would be better to know if the order has been delivered. In fact, since I placed the order on November 4, I've had no news from you or from the delivery tracking system.
I can assure you that I am very disappointed. Sincerely
Acheteur Vérifié
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Answer from tompress.com
Hello, La Poste has just returned the parcel to us on the grounds that it was not collected within 10 days. Please contact our customer service department on 05 63 71 44 99 with code 25798. Best regards.