/10
★★★★★
based on 18871 reviews published
★★★★★
based on 18871 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Almost 2 months after my order. I still haven't received anything!
Acheteur Vérifié
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Answer from tompress.com
Hello, Your order placed on 18/10 was dispatched on 18/10 and delivered on 21/10, the tracking is available at the link present on the confirmation of sending of 18/10/2021. Best regards.
1
/5
★☆☆☆☆
NULL
Acheteur Vérifié
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1
/5
★☆☆☆☆
The appliance is made of cast aluminum... aluminum is dangerous to health (banned in the community for a long time already...) and this is not specified in the description!
Acheteur Vérifié
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Answer from tompress.com
Hello, the after-sales service has registered your request. Best regards.
1
/5
★☆☆☆☆
Sorry to put you down like this but in 2020 I ordered bottles and corks to make my apple juice, these bottles and corks were not used in 2020 but in 2021 according to the harvest of our apples! and here the pasteurizations did not succeed, the corks did not tighten well my bottles total of time spent for nothing, a lost harvest and time spent for nothing! Pou
Acheteur Vérifié
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Answer from tompress.com
Hello, This is a situation that deserves our full attention. I hope that the telephone conversation with our customer service was able to answer your questions and that you were completely satisfied with the proposed solution. Yours sincerely
1
/5
★☆☆☆☆
The idea of a plastic pot is an excellent one, as it weighs much less than a stoneware pot and is easier to handle. But this pot has major shortcomings: - Poor-quality plastic with encrusted manufacturing waste (made in Slovenia) - Insufficient finish. Needed to be deburred before use - Lid pops off during fermentation, splattering the surrounding area.
Acheteur Vérifié
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Answer from tompress.com
Hello, as you've rightly pointed out, the advantage of plastic pots is their weight. They are much lighter and this is much appreciated, especially when the pot is full of brine and vegetables. Rest assured, the plastic is guaranteed for food contact, and is pure polyethylene. For more traditional models, stoneware or ceramics offer a better finish.
1
/5
★☆☆☆☆
Delivery times (almost 5 weeks for an unfortunate sieve) + error, I had ordered a 60 sieve and you delivered an 80 sieve. In addition, exchanges by but (given the obvious delay in delivery) were not very kind.
Acheteur Vérifié
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Answer from tompress.com
Hello, This is not a problem of delivery time, but of restocking, the ordered article was not available in stock. On the other hand, there was an inversion on the model shipped and we're sorry about that. We have sent you the pre-paid return slip to exchange the item at our expense. Once again, we apologize for the inconvenience. Yours sincerely
1
/5
★☆☆☆☆
Fragile, the screw shaft twisted after the 1st use. (Grapes, crushed, pierced and crushed) No small tube for juice drainage, no space to place a container, and all the juice spills out all around. No suction cups or fastening system for the base, which slips during use. How I regret this useless purchase!
Acheteur Vérifié
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Answer from tompress.com
Hello, We are sorry that this item is not suitable for you. We will pass on this information to our after-sales service immediately. Best regards.
1
/5
★☆☆☆☆
Broken products return to sender no news
Acheteur Vérifié
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1
/5
★☆☆☆☆
Parcel without apparent problem but after the deliveryman left on opening a shock to the handle and the e-mail jumped too bad for me.
Acheteur Vérifié
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Answer from tompress.com
Hello, I'm sorry to hear that. Did you report this damage to our services? Yours sincerely
1
/5
★☆☆☆☆
I did not order them and therefore did not receive them
Verifizierter Käufer
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1
/5
★☆☆☆☆
Lack of communication!! The customer should call back to find out the status of the order!! I will never recommend this site!!
Acheteur Vérifié
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Answer from tompress.com
Hello, I'm sorry to hear that the immediate unavailability information and the restocking lead time are available in real time for each item. The information is also included on your order confirmation sent by e-mail as soon as it is registered. Yours sincerely
1
/5
★☆☆☆☆
Carton arrived very damaged, 4 bottles broken and two packs of capsules missing (which I noticed afterwards). Packaging not very neat and bottles more fragile than 4 years ago ... Given the price they cost, this is very disappointing (1.25 per bottle with cap)! This was recorded in front of the seller. I accepted the parcel because I needed it. Service and delivery to be reviewed.
Acheteur Vérifié
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Answer from tompress.com
Hello, So you noticed it on delivery, I'm informing our after-sales service and the carrier so that the reservations can be passed on to us. The file will be followed up under number: 27752. Yours faithfully
1
/5
★☆☆☆☆
Order placed on 1/7, delivery announced within 48h! We had the order delivered to our son's home as he was away until 7/7, delivery made on 12/7. It's pointless announcing delivery times and then not respecting them without any other information! Other than that, I'm satisfied with Tompress products,
Acheteur Vérifié
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Answer from tompress.com
Hello, your order included unavailable items, as stated on your order confirmation. We were restocked on 08/07 and your order was dispatched the next day. Yours sincerely
1
/5
★☆☆☆☆
Goods not received, not used to waiting so long in the past, but always satisfied with previous orders.
Acheteur Vérifié
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Answer from tompress.com
Hello, your parcel was shipped on the same day as your order. If you track it, we can see that it is being processed. We are opening a complaint with the postal services for the delivery delay, which seems abnormal. Best regards.
1
/5
★☆☆☆☆
2 months and a half of waiting for the order. I finally received it, and the grid does not correspond with what I had ordered. I sent an email to customer service and I still have no return. I will not recommend this site again.
Acheteur Vérifié
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Answer from tompress.com
Hello, Our apologies. Our after-sales service has already made the necessary arrangements. A new shipment was made today. Kind regards.
1
/5
★☆☆☆☆
Don't buy this product! It's a dust duster that doesn't clean but scratches Jeanne's ladies. Big, big scam!
Acheteur Vérifié
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Answer from tompress.com
Hello, I'm sorry you're not satisfied with this item, which is generally appreciated for its effectiveness. Please contact our customer service department on 05 63 71 44 99 or [email protected]. Best regards.
1
/5
★☆☆☆☆
I ordered the goods on 03/06 and unfortunately still as of today 16/06 I have no certainty about where my goods are , (the tracking of the shipment is updated to 10/06) and when it will be delivered to me .
Compratore Verificato
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1
/5
★☆☆☆☆
The parcel did not arrive within the announced time (lost during delivery), I will post a review depending on how this problem was handled and resolved by Tompress.
Acheteur Vérifié
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Answer from tompress.com
Hello, our apologies, we have opened a claim with the postal services, it seems that the package is back on its way and should not take long. Best regards.
1
/5
★☆☆☆☆
The product delivered does not correspond to the description, nor to the image of the product on your online site. Chemical yeast, not baker's yeast. And your price is much higher than that of your competitors.
Acheteur Vérifié
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Answer from tompress.com
Hello, I'm sorry that the product did not give you complete satisfaction. Could you please send us a photo of the item received to [email protected]? Best regards.
1
/5
★☆☆☆☆
No particular opinion to communicate on the article since having refused its delivery following an unacceptable delay. I maintain, however, that the "customer relations" department remains very limited in its welcome.
Acheteur Vérifié
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Answer from tompress.com
his explanations
1
/5
★☆☆☆☆
Hello after more than two months of waiting, one ham less... two bags that come from Italy and average quality. your competitors are more responsive and offer products available and do not sell at any price. it's really too bad.
Acheteur Vérifié
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Answer from tompress.com
Hello, We apologize for the delay in restocking at this time of year. Kind regards.
1
/5
★☆☆☆☆
Delivery from stock, sent and received quickly. perfect
Acheteur Vérifié
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Answer from tompress.com
Hello, why a bad note in this case? Kind regards.
1
/5
★☆☆☆☆
I've not received my pasta maker yet and it's been over 2 weeks now
Verified Buyer
Answer from tompress.com
Hello, Your package has been delivered to you: https://www.laposte.fr/outils/suivre-vos-envois?code=cb570734948fr It was detained in customs clearance. Best regards.
1
/5
★☆☆☆☆
Delivery of breakages shall not be charged to customers.
Acheteur Vérifié
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Answer from tompress.com
Hello, if we are out of stock, we will inform you of a supply date. You can either accept the delay or cancel your order for the item in question. Best regards.
1
/5
★☆☆☆☆
The value of the parcel was falsely estimated, resulting in exorbitant customs charges. We found a solution with your after-sales service, which caused a further delay in delivery.
Acheteur Vérifié
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Answer from tompress.com
Hello, Our apologies, the error has been identified and corrected. Best regards
1
/5
★☆☆☆☆
I cancelled an order the day after I made it, they initially agreed however they still took money from my account and sent the order 6 days later then proceeded to tell me that I had ordered twice (I only had 1 confirmation email). They only admitted fault once I pointed that out. The pasta machine also isn't the same as what they are advertising online which they say they note online (they don't)
Verified Buyer
1
/5
★☆☆☆☆
I cancelled an order the day after I made it, they initially agreed however they still took money from my account and sent the order 6 days later then proceeded to tell me that I had ordered twice (I only had 1 confirmation email). They only admitted fault once I pointed that out. The pasta machine also isn't the same as what they are advertising online which they say they note online (they don't)
Verified Buyer
Answer from tompress.com
Hello, Your order n ° 194244 of 02/01/2021 has been canceled following your request of 02/03/2021. Another order n ° 474856 was placed on 02/09/2021 from our website, it left on 02/10/2021, we have not received a cancellation request for this one. We still take care of the return of your package and wait for it in our warehouses to proceed with the requested refund. Cordially.
1
/5
★☆☆☆☆
6 weeks to get my order (after having sent 2 mails) whereas you advocate a fast delivery, I find that null. No word of explanation or apology to tell me that it would take longer than expected.
Part of my order has been sent. I did not receive 2 items I had ordered.
The packets of flour arrived stale.
Acheteur Vérifié
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Answer from tompress.com
Hello, When the products are available, the delivery can be carried out, unfortunately, when you ordered it was not the case and we offered you the second delivery for these articles. Please report any transport damage within 48 hours. Best regards.
1
/5
★☆☆☆☆
We paid 70 for a simple cheese grater that can't grate... So far, it's only the product that sucks, and we're very disappointed. We've sent a message to customer service and we'll see how you react. As for delivery, it was perfect...
Acheteur Vérifié
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Answer from tompress.com
Hello, Your message has been received by our customer service department. You will receive a reply within the day. Best regards.
1
/5
★☆☆☆☆
Nothing received, parcel lost
Acheteur Vérifié
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Answer from tompress.com
Hello, the tracking does not move since the departure of the package, we have opened a complaint with the postal services. Best regards.