/10
★★★★★
based on 18885 reviews published
★★★★★
based on 18885 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
The product delivered is less attractive than the one seen on the Internet. The visual is not always reliable ...
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3
/5
★★★☆☆
-
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3
/5
★★★☆☆
-
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3
/5
★★★☆☆
THE CLAWS ARE NOT MADE OF STAINLESS STEEL AND RUST IN CONTACT WITH WATER
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2
/5
★★☆☆☆
I was not informed of the delay in delivery which was very very long in coming; I do not know if I will recommend.
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2
/5
★★☆☆☆
No communication on the progress of the order, order placed more than 4 weeks before Christmas and 3 days before Christmas Eve still nothing, I had to call again to be told that my order will leave on Dec 26. Very disappointed, I used to order several times a year. That's it, I'm going to use a competitor from now on...
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3
/5
★★★☆☆
Delivery two months after order.
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2
/5
★★☆☆☆
I bought two salmon smokers without understanding, for lack of sufficient information, that as they could only be smoked hot, they were not suitable for smoking salmon. I discovered this when I tried to use the first one (the second was for a Christmas present). I called your company, hoping for some advice and help. I was greeted with a (borderline) friendly welcome and a complete disregard for the customer's needs.
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2
/5
★★☆☆☆
Hello, I ordered cartons for salmon fillets (22*60) the packaging is insufficient the corners are damaged. And the price is really excessive, too bad! Sincerely
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3
/5
★★★☆☆
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2
/5
★★☆☆☆
Delivery time not respected you put 48 h but counted 10 days After 1 mail then a call I am told that I will be called back to confirm that my order has arrived the warehouse and therefore ready to be sent But still no call Disappointed with the service But product quality
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3
/5
★★★☆☆
Quite disappointed by the finish, my item seems to have been made in a hurry. Unprotected in the packaging and delivered in a box that was too small, one corner arrived chipped... and I was offered a 10% refund when I would have preferred an exchange since it was a Christmas present... so it was a bad experience, I will no longer be ordering from this site despite the favourable reviews I had read. On the other hand, the S
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Answer from tompress.com
Hello, We understand your disappointment. In the absence of reservations before signing for the delivery, we do not have the necessary for the claim. Unfortunately, during transport, the package can be subject to a lot of handling, and this can happen. That's why, when you receive your order, please note any damage or refuse it so that it can be returned to the sender.
2
/5
★★☆☆☆
Faster shipping, because I waited more than 15 days because a product was not available, but after 5 days this product was available and I was told that it was not in stock even though it appeared to be available on the site.
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3
/5
★★★☆☆
Hello Tompress".
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3
/5
★★★☆☆
The quality of your products is always top-notch
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3
/5
★★★☆☆
Too bad there are no instructions for use with the smoker.
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Answer from tompress.com
Hello, An oversight, our apologies, we'll send it to you by e-mail. Best regards.
3
/5
★★★☆☆
No problem with you, but a carrier to be banned as a matter of urgency, as I've already explained.
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3
/5
★★★☆☆
Delivery too long
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3
/5
★★★☆☆
The enamel of the seed dishes seems to be less conducive to germination than that of porous terracotta dishes.
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2
/5
★★☆☆☆
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3
/5
★★★☆☆
Faulty parcel delivery
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3
/5
★★★☆☆
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3
/5
★★★☆☆
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2
/5
★★☆☆☆
Over a month's delay, unannounced at the outset when the product was out of stock. Not very professional.
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3
/5
★★★☆☆
Order not received.
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Answer from tompress.com
Hello, Your parcel left on 10/11/2022, the tracking indicates that it arrived in Corsica, but a processing delay on the postal services seems to have delayed it. Please do not hesitate to ask for a representation or additional information using the tracking link for your parcel. Best regards.
3
/5
★★★☆☆
Opinion I'm disappointed by the yield ... announced 85 liters (50%) I had barely 40 liters of apple juice for a press!! more scroutins are much smaller than the diameter of the press ... there are well 10 cm less! awaiting your reply cordially Antoine DEGUEN
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Answer from tompress.com
Hello, The scourtins are smaller so as not to slow down the pressing system. On the other hand, the yield is surprising. How did you place your apples? What preparation did you make before pressing? Best regards.
3
/5
★★★☆☆
Order received promptly. Sir 20 capsules 4 were unusable
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2
/5
★★☆☆☆
Expensive item sold without assembly instructions. Without hot and cold heating accessories (thermometer type, etc.).
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Answer from tompress.com
Hello, The smoker is sold only with the items listed in the full item description. We offer this model in a set under the reference fumktpfro, which includes the adapted cold smoke accessory and sawdust. You'll also find smoker accessories on our site: resistors, thermometers, books, grates and hooks. Best regards.
3
/5
★★★☆☆
Warning: the products do not always correspond to the catalog description. For example, the thermometer (code: theconfi) is not at all the size indicated in your catalog. If I'd known, I'd have ordered ref: theconpc but unfortunately it's too late now...
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Answer from tompress.com
Hello, Our last general catalog dates from 2019, we now only offer the website and our magazine. It is quite possible that the articles evolve or that the manufacturer modifies a model. Best regards.
3
/5
★★★☆☆
Disappointed with the delivery time of over a month. Order placed on August 26, received first week of October. The spindle-turning product was on the site and available within a fortnight.
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