Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.
All reviews
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/06/2020
Good product overall. Too bad the batteries provided were already less than half their life... Nevertheless, to be recommended.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for this inconvenience. This is very strange, the batteries we send in our kits come directly from our supplier and are new of course. Especially do not hesitate to contact us if this happens, so that we can correct the error. Best regards, Christopher Ultra Secure France (securitemarche.fr)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/06/2020
Very good site with top-notch after-sales service!
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Verified Buyer
Rating: 5 out of 5
following a purchase from 07/09/2020
My parcel didn't arrive so I rang them and they resent another by express post. The address it was going to was in London on a red route and student housing. The delivery man could not have been more helpful when he rang on arrival at the house. Excellent service.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 09/09/2020
Excellent product, excellent delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/06/2020
Very well, Just avoid vibration detectors if you have old windows...
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Verified Buyer
Rating: 5 out of 5
following a purchase from 09/09/2020
Order arrived promptly and was add described. The device works well and gives my wife a sense of security, knowing that she can contact me easily whenever she wants, wherever she is.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 10/09/2020
Good products and good service
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Verified Buyer
Rating: 5 out of 5
following a purchase from 07/09/2020
did all I asked an did it very quickly
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Verified Buyer
Rating: 5 out of 5
following a purchase from 24/06/2020
Product arrived promptly and in good condition. I had a query about setup some weeks after installing and a call to the support line provided the information I required.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/06/2020
DEVICE MEETS MY EXPECTATIONS GOOD DESCRIPTIONS ON THE SITE I RECOMMEND
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Verified Buyer
Rating: 5 out of 5
following a purchase from 08/09/2020
First class service rapid delivery and excellent product!
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Verified Buyer
Rating: 5 out of 5
following a purchase from 08/09/2020
Very quick delivery, within 24 hours
Always had a good experience with all orders.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 04/09/2020
Clear website, good ordering process and quick delivery. UltraSecure itself was fine and the PIR alarm product itself is reasonable but it annoyingly has tiny fixing screws one of which quickly deteriorated - luckily after a search in my garage I found a suitable screw although I had to cut it down in length. To be honest the screw thing with the alarm needs sorting out - it makes a relatively good product look cheap.
Response from Ultra Secure (ultrasecuredirect.com)
Hi Gary
Thank you for the advice, we have passed the information onto our supplier to look at
Best Regards
Mark
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 05/09/2020
Great products,well priced easy to follow fitting instructions rapid delivery totally satisfied 10/10 thank you can sleep easy knowing my property is well protected to the standard required by my insurers ??
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 06/09/2020
I ordered a KP9 alarm panel that was delivered promptly. It is a good product.
What lets it down is the manual. It has been badly translated from Chinese. A lot of the commands are missing. It takes a lot of reading to get the full benefit out of the panel. Even trying to set it up I had to ring their help line.
The help back up is good and they knew the answers to my question.
It's a pity that Ultra Secure don't re-write the manual
Response from Ultra Secure (ultrasecuredirect.com)
Thank you for the review Nigel, we do take your comments on board and we are slowly changing manuals for our products, due to the fact we have hundreds of products it is taking a bit of time, but point taken
Regards
Mark
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/06/2020
In my opinion, Ultra Secure France is the reference for acquiring surveillance equipment. And the staff is very competent and available for all your questions. Don't change anything.....
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/06/2020
Compliant and fast delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/06/2020
A detector with three installed chimes. Very reliable connection. The implementation is very simple. A variation in detection would be a plus. Autonomous thanks to its solar panel. To be recommended
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Verified Buyer
Rating: 5 out of 5
following a purchase from 02/09/2020
Site easy to navigate. Delivery very prompt and customer support excellent.
Afaulty component was quickly identified and replacement sent.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/06/2020
NOTHING TO REPORT EVERYTHING WORKS CORRECTLY
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/06/2020
Very good site very good product correct price fast delivery I am completely satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/06/2020
Super material simply effective
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/06/2020
Serious house, and well advised
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/06/2020
Very good, impeccable service. I recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/06/2020
Everything is perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/06/2020
Serious supplier. No unpleasant surprises. Well-made website. Quality product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/06/2020
Seems! Attentive, simple, fast and efficient!!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/06/2020
Good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/06/2020
Nothing to add, everything is perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/06/2020
Serious site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/06/2020
Impeccable customer service;
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/06/2020
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/06/2020
Excellent team available to answer any questions....excellent equipment... fast and impeccable delivery, small downside due to the inability to visualize from an external indicator the arming or disarming of the alarm...(need to electronically duplicate the indicator from the box)...PL.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/06/2020
Good but the batteries don't last long, too bad I only give three stars for that
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Sorry for this inconvenience.
If your batteries wear out too quickly, two probable possibilities:
- your system triggers too often (for example, you test once a day, while the technical specifications expect a classic use, for example a test trigger per month)
- your system is malfunctioning, in which case we will cover it under warranty
I invite you to send us more detailed information and we will assist you going forward.
Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/06/2020
Nothing, I plan to make another purchase
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/06/2020
Very good. Order delivered quickly despite the health crisis. Products offered at competitive prices. I recommend.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 02/09/2020
Quicker delivery than I expected (next day) - wonderful.Easy installation but the central alarm unit wasn't picking up the second door detector - had a chat with the technical people, and followed through several routines, replaced a battery and now its a bit intermittent. Its only 8 feet away but there is quite a thickness of timber in between the detector and the alarm unit so I need to make some minor modifications to my set up. The bulk of the alarm works perfectly. The moral of the story is to plan where items are go before sticking them in place!
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 01/09/2020
Very prompt delivery and a problem arose with one of the sensors which they instantly corrected
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Verified Buyer
Rating: 5 out of 5
following a purchase from 30/08/2020
An excellent product arrived quickly very well packed.
Only one minor negative. There is no means of securing the dummy wire that goes from the camera to the box.I overcame this by securing the bottom half of a three pin plug inside the box; having removed all the pins and fuse and then clamping the wire in the base of the plug which I screwed into the box.
A highly recommended product and looks the real thing.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 29/08/2020
Ist class service and high quality gear, been using some of their products for 2 years now.
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