English 
A
Rating: 5 out of 5
Competent and attentive staff
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Customer reviews of Ultra Secure (ultrasecuredirect.com)
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 10 832 published reviews
Summary of reviews
Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.
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A
Rating: 5 out of 5
Fast delivery, no issues, settings not so simple due to slight translation.
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V
Rating: 5 out of 5
Excellent company, helpful and quick.
A
Rating: 5 out of 5
Excellent material and easy to use. Well done!
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A
Rating: 5 out of 5
No problems, fast delivery
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A
Rating: 5 out of 5
Satisfied, very good communication with the technical service, serious overall!
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Rating: 5 out of 5
I was able to easily see the products that suited me on the site. Despite some doubts, I had to call the indicated number twice. Each time I was able to quickly reach a real person on the line and not one of those stupid robots. I got the information I needed after the representative took the time to listen to my question and understand my problem. The material was delivered quickly. Easy to implement, it performs its role perfectly. It has already warned me of a power outage and the movement of a gecko in the room. For the gecko, I could have done without it, but it shows that the material is sensitive and effective for a good quality-price ratio.
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A
Rating: 4 out of 5
Good
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A
Rating: 5 out of 5
Very good site and good products
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A
Rating: 5 out of 5
Excellent products. The customer service by phone is very easily reachable and answered my questions very well for the installation of the alarm.
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A
Rating: 5 out of 5
Very responsive and professional. Very good quality material. Easy to use.
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A
Rating: 5 out of 5
ok good
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A
Rating: 4 out of 5
The phone communication does not work
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for this problem, which is obviously not normal. Rest assured, the devices are tested before shipment and therefore there is no reason why it should not call you. From experience, here are the reasons why calls/SMS are generally not sent on this product: 1- SIM card PIN code not removed: this is mandatory 2- SIM card not activated: we invite you to test it in a phone and validate that it can call and send an SMS 3- Number(s) not configured in the device: please refer to the manual for this 4- Unexpected delay: during a trigger, the device must connect to the network to make calls and SMS, this can take more or less time depending on the installation location (count between 30 seconds and 3 minutes), during which it is of course necessary not to disarm the device with the remote control. Above all, do not hesitate to contact us by phone so that we can assist you, it is a shame to have this product and for it not to call you. Best regards, Christopher Ultra Secure France (securitemarche.fr)
A
Rating: 5 out of 5
Product in line with our expectations. Simplicity of commissioning all after a problem-free delivery. After several months of use, everything is going very well.
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V
Rating: 5 out of 5
Still have the alarm system to fit but all arrived quickly and as ordered. Fingers crossed!
V
Rating: 5 out of 5
The product does exactly as it says, as a VERY reasonable price. It connected to our electric gate seamlessly, although a working knowledge of electronics is useful. Note that it needs 12-24V DC to work - batteries are fine, but a PSU is better.
V
Rating: 5 out of 5
Very pleased with the alarm works brilliant on my caravan, and the prompt delivery
was excellent.
was excellent.
V
Rating: 5 out of 5
Excellent service from the team at ultra secure direct.The parking bollards are excellent quality and I will definitely be ordering from them again in the future.
V
Rating: 4 out of 5
Nice company to deal with, great products.
Courier failed on delivery to site but rectified within a few days.
I would definitely recommend Ultra Secure Direct & will use them again in the near future.
Courier failed on delivery to site but rectified within a few days.
I would definitely recommend Ultra Secure Direct & will use them again in the near future.
V
Rating: 5 out of 5
Great value and delivered within two days
A
Rating: 5 out of 5
Impeccable, nothing to say. Small downside, I find the remote control button too sensitive, it triggers too easily in my pocket.
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A
Rating: 5 out of 5
Very professional and attentive to the customer. Fully satisfied
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A
Rating: 5 out of 5
Hello, everything is perfectly in line with my order
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A
Rating: 5 out of 5
Very good
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A
Rating: 3 out of 5
The installation and setup is easy. However, the device does not call, it only sends an SMS. THE SOUND LEVEL OF THE ALARM DOES NOT MATCH 150 DECIBELS AS ANNOUNCED. (the level is below 90 decibels as the noise from my compressor covers that of the alarm)
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, If the device sends SMS, it means that the GSM connection is correctly established and it can therefore call. Two possible reasons if this is not the case: 1- you have disabled calls (option #8#, see manual page 12) 2- the SIM card plan does not have or no longer has calling capabilities (credit exhausted for example) Regarding the volume, our sheets do not indicate anywhere 150db. This device indeed emits the announced 130db, but the perception of sound can be quite different (depending on frequencies, age, ear, ...). However, a device capable of measuring will indeed show you a volume of 130db (we have approved it ourselves). A fairly easy solution to give you a feeling of a
A
Rating: 4 out of 5
The little contact I had with customer service went well, I would rather talk about the product, with which I would have a few suggestions to give, which I would have liked to find in its functionality. Like: more short ringtones, (only two or three notes), not having to go through all the different ringtones to find my favorite ringtone, because when you unplug the receiver from the socket, you tend to take it by the sides, and then you mess up the ringtone choice or the volume, as well as the symbol on the buttons which is tone on tone, you can't see it. Otherwise, it works quite well! Best regards
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Your constructive suggestions are well noted, thank you very much. I take this opportunity to inform you that the very latest batch received this week has shorter ringtones. It is at the same price and is completely compatible with your existing detector. I remain at your disposal for any further information. Best regards, Christopher Ultra Secure France (securitemarche.fr)
A
Rating: 5 out of 5
20/20 satisfaction with this site.
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A
Rating: 5 out of 5
Very well advised
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A
Rating: 5 out of 5
Very good advice, fast delivery and in accordance with the order, excellent reliable product and of good quality, easy to install
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V
Rating: 5 out of 5
Wonderful customer service - so helpful and patient sorting out an unusual installation problem. These guys could teach some of the big brands a thing or two! Highly recommended.
Response from Ultra Secure (ultrasecuredirect.com)
Thank you for the nice review, we do really appreciate you taking the time to do it
Regards
Mark
Regards
Mark
V
Rating: 5 out of 5
Excellent & speedy
A
Rating: 5 out of 5
Top material, easy installation and fast delivery. Thank you
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A
Rating: 5 out of 5
Very good product and good advice for installation.
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A
Rating: 5 out of 5
Good description of the material on the site, good explanations from the technical advisors, material received quickly, immediate exchange following a small operating problem resolved quickly, in short, to be recommended for anyone who wants a simple and functional system to set up.
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A
Rating: 5 out of 5
Professional and efficient welcome. The products work well.
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Rating: 5 out of 5
Ordered material: ultracom 2 with 1 handset and antenna that works very well. A customer service with a non-premium number that responds quickly is quite rare these days. Superior audio quality to a wired intercom. I recommend this product. Best regards
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A
Rating: 5 out of 5
Response provided and product very suitable for use
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Rating: 5 out of 5
very good site and very good products.
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A
Rating: 5 out of 5
Complete description of the items, fast and compliant shipping
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Rating: 5 out of 5
Hello, On the phone they respond courteously to your questions. Very professional response. If needed, I will buy from them again. Thank you
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