English 
A
Rating: 5 out of 5
Quick efficient shave
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Customer reviews of Ultra Secure (ultrasecuredirect.com)
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 10 832 published reviews
Summary of reviews
Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.
All reviews
A
Rating: 5 out of 5
Apart from having to change the provided batteries, the product works very well! Recommended
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A
Rating: 5 out of 5
Order as described and shipped quickly
Very professional sales and customer service
Highly recommended
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Very professional sales and customer service
Highly recommended
A
Rating: 4 out of 5
After long searches for an update, it's good
Thank you
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Thank you
A
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Good
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A
Rating: 5 out of 5
Good material that was delivered correctly, the technician is great because I called him, left a voicemail, and he called me back the next day. I believe, but this is just my opinion, that the explanatory video is not good, hence my phone call. So I recommend this seller.
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A
Rating: 3 out of 5
The alarm module is advertised at over 100 db. This is not the case. It cannot be heard when inside the house.
The external sensors have too narrow an angle
Too bad, because overall, everything works well and is easy to set up since the supplier had done the pre-installation.
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The external sensors have too narrow an angle
Too bad, because overall, everything works well and is easy to set up since the supplier had done the pre-installation.
Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Sorry for your feelings.
I would like to respond to the points raised:
"The alarm module is advertised at over 100 db. This is not the case."
The sound volume of this siren is indicated at 90db in your product sheet, and I confirm that this value is indeed measured at the factory. However, the perception of sound can vary; yes, everyone is more or less sensitive to it. 90db outside, which cannot be heard inside, will depend on many parameters (nature of the walls, windows, direction of the siren, position of the siren, number of obstacles to cross, your position in the house, your hearing quality, ...). Outside, it will be heard, and that is indeed the goal, to deter. Accessories exist to receive a chime or a siren simultaneously inside the house; this seems to me to be the right solution.
"The external sensors have too narrow an angle"
Indeed, the sensors you purchased are specifically made for this purpose, to have a passage beam, not a wide angle.
I invite you to contact our services to explore the possibility of evolving your installation; we are here to listen to you, our ultimate goal being that the operation of the purchased material meets your expectations — it is important not to remain in this situation; it is a shame to be equipped but not satisfied!
Otherwise, you have 30 days to return an order you are not satisfied with for a refund.
Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
Sorry for your feelings.
I would like to respond to the points raised:
"The alarm module is advertised at over 100 db. This is not the case."
The sound volume of this siren is indicated at 90db in your product sheet, and I confirm that this value is indeed measured at the factory. However, the perception of sound can vary; yes, everyone is more or less sensitive to it. 90db outside, which cannot be heard inside, will depend on many parameters (nature of the walls, windows, direction of the siren, position of the siren, number of obstacles to cross, your position in the house, your hearing quality, ...). Outside, it will be heard, and that is indeed the goal, to deter. Accessories exist to receive a chime or a siren simultaneously inside the house; this seems to me to be the right solution.
"The external sensors have too narrow an angle"
Indeed, the sensors you purchased are specifically made for this purpose, to have a passage beam, not a wide angle.
I invite you to contact our services to explore the possibility of evolving your installation; we are here to listen to you, our ultimate goal being that the operation of the purchased material meets your expectations — it is important not to remain in this situation; it is a shame to be equipped but not satisfied!
Otherwise, you have 30 days to return an order you are not satisfied with for a refund.
Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
A
Rating: 4 out of 5
The site is well made, and there is a lot of equipment.
The delivery was quick, especially arriving in good condition.
And the product matches my order.
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The delivery was quick, especially arriving in good condition.
And the product matches my order.
V
Rating: 5 out of 5
Very good, great service. I would recommend.
V
Rating: 5 out of 5
All elements of my purchase were very good and the product is now installed and works very well.
V
Rating: 4 out of 5
On the face of it, it would seem the instructions are easy to follow, but in practice it took me 2 hours of trial and error. In the end i had to cancel all sensors from all areas and start again.
V
Rating: 5 out of 5
Product arrived quickly. Responded to my query phone call quickly
V
Rating: 5 out of 5
Excellent customer service. Delivered within 2 days of ordering
V
Rating: 5 out of 5
They were first class in getting the order to me as quickly as possible.
V
Rating: 5 out of 5
Couldn't be more happy with Ultra Secure Direct. The products are great and when I ordered a system that wasn't quite right it was really easy to switch out the wrong bits and rectify. There are loads of different product combinations for whatever you need and you can add extra bits on as you need them. Even better, when you order items together they pre-pair them for you so all you have to do is put them where you want them, straight out of the box. Items come in unprinted white packaging....would rather save on the purchase than have a colourful box.
V
Rating: 4 out of 5
Does what it says on the tin!
A
Rating: 5 out of 5
Product matches the order. Fast delivery. Very good quality product, including the mobile application.
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V
Rating: 4 out of 5
Advice received by phone was really helpful as was an email to their technical department. Product was delivered quickly, good service all round.
V
Rating: 5 out of 5
Quick delivery, prodcut as described, what's not to like!
V
Rating: 5 out of 5
Product I purchased was exactly what it said on the box. In fact it was excellent. I would recommend this company to my friends and colleges
V
Rating: 5 out of 5
Website is easy to use and narrow down what you're looking for through filters. Placing an order was no problem. Stock problem was quickly followed up with a call from UltraSecure next morning, and I was then able to choose an alternative which was delivered next day.
V
Rating: 5 out of 5
Ordered 2 posts as requirement for motorhome insurance.
Service was spot on, with posts arriving within 3 days.
All fitted, just waiting for motorhome delivery
Service was spot on, with posts arriving within 3 days.
All fitted, just waiting for motorhome delivery
A
Rating: 5 out of 5
Product as described! Very good! ??
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A
Rating: 4 out of 5
Very satisfied, very easy to install, good alarm to deter in case of intrusion
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A
Rating: 5 out of 5
FAST DELIVERY
QUALITY PRODUCT MEETING MY EXPECTATIONS
PHONE ADVICE
I RECOMMEND
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QUALITY PRODUCT MEETING MY EXPECTATIONS
PHONE ADVICE
I RECOMMEND
A
Rating: 5 out of 5
Small remote-controlled alarm, very useful to warn the neighboring house that its occupants are making too much noise outside at a late hour of the night.
I recommend it to anyone facing this same type of problem
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I recommend it to anyone facing this same type of problem
A
Rating: 5 out of 5
Serious in both products, support, and order management.
I recommend +++
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I recommend +++
A
Rating: 5 out of 5
Perfect from start to finish, I highly recommend Securitemarche.
Good quality/price ratio, attentive staff, and very clear BEFORE and AFTER the order, shipping time ++...
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Good quality/price ratio, attentive staff, and very clear BEFORE and AFTER the order, shipping time ++...
V
Rating: 5 out of 5
Site very easy to use. Advised when parcel due which arrived and packaged securely. All three items ordered working and of good quality.
V
Rating: 5 out of 5
Very easy to deal with. The videos are very easy to follow. Overall I would give a 5 star rating.
Response from Ultra Secure (ultrasecuredirect.com)
Hi Alan
Thank you for the review, much appreciated
Kind Regards
Mick
Thank you for the review, much appreciated
Kind Regards
Mick
A
Rating: 5 out of 5
received on time
material conforms to the description
works perfectly
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material conforms to the description
works perfectly
V
Rating: 5 out of 5
Good company to deal with.
V
Rating: 5 out of 5
great service and advise
A
Rating: 4 out of 5
Well passed
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V
Rating: 5 out of 5
Great service, highly recommend
A
Rating: 5 out of 5
Very well-made site, complete
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A
Rating: 5 out of 5
Easy navigation on the site. Product matches the order and works well.
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A
Rating: 5 out of 5
Good quality/price ratio.
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A
Rating: 5 out of 5
Excellent as with each of my orders with them!
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