Customer reviews of Ultra Secure (ultrasecuredirect.com)

9,6 /10

Based on 10 832 published reviews

5 9 175 85% 4 1 340 12% 3 239 2% 2 36 0% 1 42 0%

Summary of reviews

Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.

All reviews

Acheteur Vérifié

Published on 30/09/2020 à 20h00 following a purchase from 13/07/2020

order as described and fast

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Acheteur Vérifié

Published on 30/09/2020 à 19h48 following a purchase from 23/07/2020

Nothing to report, package received quickly, well packaged. Technical service attentive and ready to inform the customer, I really appreciate these technical exchanges over the phone!

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Acheteur Vérifié

Published on 30/09/2020 à 19h48 following a purchase from 27/07/2020

A particularly healthy, efficient company, with great products very well positioned in terms of quality/price and a high-end telephone reception. I recommend it a thousand times.

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Acheteur Vérifié

Published on 30/09/2020 à 19h05 following a purchase from 21/07/2020

Very satisfied with my purchases and their usefulness. I recommend.

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Acheteur Vérifié

Published on 30/09/2020 à 19h03 following a purchase from 15/07/2020

Very professional, order received very quickly, nothing to say.

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Acheteur Vérifié

Published on 30/09/2020 à 18h55 following a purchase from 26/07/2020

Order received as expected, quality items.

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Acheteur Vérifié

Published on 30/09/2020 à 18h45 following a purchase from 25/07/2020

Nothing to report, okay.

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Acheteur Vérifié

Published on 30/09/2020 à 18h32 following a purchase from 15/07/2020

Phone information okay. Order delivered quickly. Payment installment. Perfect.

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Acheteur Vérifié

Published on 30/09/2020 à 18h13 following a purchase from 15/07/2020

Very good, good customer service, I recommend.

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Acheteur Vérifié

Published on 30/09/2020 à 18h02 following a purchase from 16/07/2020

Serious and fast.

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Acheteur Vérifié

Published on 30/09/2020 à 18h01 following a purchase from 16/07/2020

Compliant with the description and my expectations.

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Acheteur Vérifié

Published on 30/09/2020 à 17h39 following a purchase from 18/07/2020

Always compliant products, reliable. And most importantly, a service available if you need information and very professional, I only buy from them now.

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Acheteur Vérifié

Published on 30/09/2020 à 17h34 following a purchase from 17/07/2020

Perfect. Available for very good advice, fast delivery, product very well protected.

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Verified Buyer

Published on 30/09/2020 à 13h35 following a purchase from 23/09/2020

Great services!

Verified Buyer

Published on 29/09/2020 à 21h08 following a purchase from 21/09/2020

extremely responsive to my request to either refund or send replacement in view of the previous packaging that did not have the wiper blades ordered.
very good quality product and servive.

Acheteur Vérifié

Published on 29/09/2020 à 11h36 following a purchase from 12/07/2020

Responsive and good advice. Large choice of materials and many descriptions.

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Acheteur Vérifié

Published on 29/09/2020 à 00h55 following a purchase from 06/07/2020

Fast delivery, top customer service always available, telephone assistance, everything is perfect, this is the sixth camera I am buying. Very good product for the price.

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Acheteur Vérifié

Published on 28/09/2020 à 23h47 following a purchase from 07/07/2020

Available, very professional!

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Verified Buyer

Published on 28/09/2020 à 22h16 following a purchase from 21/09/2020

Quick and efficient response

Acheteur Vérifié

Published on 28/09/2020 à 19h34 following a purchase from 05/06/2020

I find that handling the reception box is not practical as it requires two actions; press the blue button to take the line and then the red one to talk and be heard.

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Verified Buyer

Published on 28/09/2020 à 16h21 following a purchase from 21/08/2020

Great service. Greta products that you can `mix and match`. Easy to set up, worth every penny for the peace of mind.

Verified Buyer

Published on 28/09/2020 à 14h16 following a purchase from 16/09/2020

My order arrived very quickly. It was easy to install, with clear instructions. It is thus far apparently working perfectly. It was bought to replace a similar product, made by the same company, and bought through the same outlet, which must now be over 15 years old. Although still working this had become a little temperamental. Hoping the replacement lasts as long! So far so good but the old one survived outside even The Beast from the East...fingers crossed then

Acheteur Vérifié

Published on 28/09/2020 à 10h48 following a purchase from 26/06/2020

VERY WELL INFORMED AND PERFECT FOR ITS USE.

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Acheteur Vérifié

Published on 28/09/2020 à 09h09 following a purchase from 02/07/2020

Good material, easy to install and effective.

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Verified Buyer

Published on 27/09/2020 à 12h37 following a purchase from 16/09/2020

Navigation on site very easy to follow, very fast delivery and brilliant customer service.

Acheteur Vérifié

Published on 26/09/2020 à 12h38 following a purchase from 09/07/2020

Perfect, additional detector alone to complete the device, a bit expensive I think.

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Acheteur Vérifié

Published on 26/09/2020 à 09h47 following a purchase from 30/06/2020

Very responsive.

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Verified Buyer

Published on 25/09/2020 à 18h26 following a purchase from 18/09/2020

Superb products and free sales tech support is above and beyond why I expected. I have thick (80mm) doors and although the regular spindle worked OK, they were able to offer a better solution.

Acheteur Vérifié

Published on 25/09/2020 à 18h11 following a purchase from 03/07/2020

Very good.

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Acheteur Vérifié

Published on 25/09/2020 à 11h05 following a purchase from 01/07/2020

I am very satisfied with my purchase on this site. I found the navigation simple and easy and quickly found the presence detector I was interested in. Regarding the purchased product, I used it throughout the month of August, without any issues.

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Acheteur Vérifié

Published on 25/09/2020 à 08h50 following a purchase from 08/07/2020

Very good, easy to install, I bought a card at 2€.

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Acheteur Vérifié

Published on 24/09/2020 à 18h43 following a purchase from 04/07/2020

Very good product, too bad it is not well known.

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Verified Buyer

Published on 24/09/2020 à 18h28 following a purchase from 16/09/2020

Good informative site, easy to navigate and product arrived quickly. Excellent instructions and now installed and working perfectly.

Verified Buyer

Published on 24/09/2020 à 17h14 following a purchase from 14/09/2020

GREAT SERVICE

Acheteur Vérifié

Published on 24/09/2020 à 14h13 following a purchase from 07/07/2020

Very good product.

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Acheteur Vérifié

Published on 24/09/2020 à 13h26 following a purchase from 05/07/2020

Good.

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Acheteur Vérifié

Published on 24/09/2020 à 09h28 following a purchase from 02/07/2020

Everything was super professional, the welcome on the net and on the site Gil Aubert.

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Acheteur Vérifié

Published on 24/09/2020 à 08h57 following a purchase from 15/06/2020

Batteries that I had to replace 8 days later. Captures in a very small area.

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Response from Ultra Secure (ultrasecuredirect.com) Published on 30/09/2020

Hello, Sorry for this inconvenience, which is obviously not normal. The supplied batteries are new (used only for commissioning and pairing your kit). A functioning of only eight days would represent a considerable number of continuous triggers, but did you do a lot of tests? It seems to me to be an unreachable level, even testing 24/7. It is possible that one of the supplied batteries was defective, it is rare but it can happen. Or, more likely, a defective siren? Keep us informed if this happens again and we will probably proceed with a warranty replacement. Regarding the range, you are probably talking about the remote control which unfortunately has a rather short range in this range, this information is indicated in the product sheet. Best regards, Christopher Ultra Secure France (securitemarche.fr)

Acheteur Vérifié

Published on 24/09/2020 à 08h19 following a purchase from 01/07/2020

For an accessory order, I was treated like the main customer of securitemarche and well informed too, great!

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Acheteur Vérifié

Published on 24/09/2020 à 08h12 following a purchase from 01/07/2020

Quality advice, speed of order, product in line with our expectations

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