Customer reviews of Univers-Train

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 1 824 published reviews
5 1 637 90% 4 136 7% 3 28 2% 2 12 1% 1 11 1%

Summary of reviews

Univers-Train offers a broad and up-to-date catalog with a wide range of products and a stock that supports quick fulfillment. Customers repeatedly highlight fast and careful shipping, well-packaged orders, and reliable delivery times, with many purchases arriving on or before the scheduled date. The store provides strong customer service and knowledgeable assistance, including responsive support, precise order information, and help resolving activation or setup questions. Overall, shoppers describe a positive experience with efficient processing, careful packaging, and a trustworthy, helpful team.

All reviews

D
Dominique L.
Rating: 5 out of 5
following a purchase from 27/05/2025
A very clear site with fast and well-packaged deliveries, I recommend.
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E
Eric H.
Rating: 5 out of 5
following a purchase from 16/05/2025
Well-packaged parcel, no complaints.
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D
Didier F.
Rating: 5 out of 5
following a purchase from 23/05/2025
Hello, I was delivered on Monday 26/05/5025. Very good product. Thank you for your professional seriousness. Train universe should be known worldwide for its expertise.
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P
Pascal B.
Rating: 5 out of 5
following a purchase from 20/05/2025
Clear site, wide choice, interesting promotions, I quickly found what I was looking for.
Fast and careful shipping with integrated tracking on the site.
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G
Georges B.
Rating: 5 out of 5
following a purchase from 20/05/2025
Average prices, responsiveness and careful packaging: very good.
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D
Didier G.
Rating: 5 out of 5
following a purchase from 22/05/2025
Order ready on time for in-store pickup. Very good advice on using the purchased material. Very important to have an establishment like this nearby. Thank you.
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J
Jean-Claude R.
Rating: 5 out of 5
following a purchase from 17/05/2025
Very good site with very intuitive navigation and timely delivery.
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V
Victor S.
Rating: 5 out of 5
following a purchase from 18/05/2025
Good products, very responsive, fast shipping, very serious.
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Jean Louis H.
Rating: 5 out of 5
following a purchase from 13/05/2025
Everything is very good.
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F
Floran G.
Rating: 5 out of 5
following a purchase from 04/05/2025
Always on top, fast shipping and well packaged.
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P
Philippe L.
Rating: 5 out of 5
following a purchase from 05/05/2025
Fast and efficient.
Good value for money
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D
Dominique M.
Rating: 5 out of 5
following a purchase from 04/05/2025
Very simple navigation on the site, fast delivery.
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P
Philippe C.
Rating: 2 out of 5
following a purchase from 02/05/2025
Of the 4 cars ordered, 1 cannot be used due to lack of hitch and another has all wheels oxidized and runs very poorly.
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Response from Univers-Train
Hello, Thank you for taking the time to share your experience with us. We are sorry to hear that 2 of your cars have issues. The hitches are normally delivered in the packaging bags. We have not received any request from you for missing parts. Best regards, The team at univers-train.com
M
Michael P.
Rating: 5 out of 5
following a purchase from 02/05/2025
Nothing to report .. top notch
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M
Mathieu B.
Rating: 5 out of 5
following a purchase from 20/03/2025
Very good, I had reserved this steam engine a few months ago, I was notified of its arrival in the store, I was able to pay easily with the 4x payment option without PayPal fees.
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L
Laurent C.
Rating: 5 out of 5
following a purchase from 29/04/2025
Impeccable service!
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J
Jack P.
Rating: 5 out of 5
following a purchase from 25/04/2025
Total satisfaction
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P
Pierre T.
Rating: 5 out of 5
following a purchase from 20/04/2025
Delivery always express, well packaged. Good communication. Prices quite reasonable, which is a plus!
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J
Jean Claude N.
Rating: 5 out of 5
following a purchase from 21/04/2025
Perfect, very fast, a real TGV
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E
Eric S.
Rating: 5 out of 5
following a purchase from 08/01/2025
Top service
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Nicolas B.
Rating: 5 out of 5
following a purchase from 30/03/2025
Superb, just what we love from Roco
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D
Daniel E.
Rating: 5 out of 5
following a purchase from 21/03/2025
A must-visit store for train lovers.
A big plus: customer service.
I recommend this site without reservation.
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P
Philippe S.
Rating: 5 out of 5
following a purchase from 08/04/2025
Very good
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J
Jacques B.
Rating: 5 out of 5
following a purchase from 26/03/2025
Very good!
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J
Jean Jacques T.
Rating: 5 out of 5
following a purchase from 09/04/2025
Easy navigation, logical product selection on the site.
Delivery in 24 hours. Good packaging.
Very technical, professional, and precise phone support.
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T
Thorsten S.
Rating: 5 out of 5
following a purchase from 25/03/2025
Thank you very much! Everything worked very well. The missing delivery was also sent very quickly.
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P
Patrick B.
Rating: 4 out of 5
following a purchase from 07/04/2025
Good product, especially the right color!
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C
Christian E.
Rating: 5 out of 5
following a purchase from 05/09/2024
Very good
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A
Alexandre R.
Rating: 5 out of 5
following a purchase from 31/03/2025
Product conforms to the description, delivery in 2-3 days. Nothing to say.
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P
Paul L.
Rating: 3 out of 5
following a purchase from 17/03/2025
Hello, first, I did not receive the correct wagon, then it was recommended and arrived well, but a commercial gesture could have been made, that's why 3 stars.
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R
Romuald M.
Rating: 5 out of 5
following a purchase from 30/03/2025
Very good
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J
Jacky C.
Rating: 5 out of 5
following a purchase from 03/04/2025
Serious and fast
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P
Patrick G.
Rating: 5 out of 5
following a purchase from 28/03/2025
Intuitive site, fast shipping, careful packaging. All positive
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A
Antoine M.
Rating: 5 out of 5
following a purchase from 28/03/2025
Responsive site, excellent price
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A
Alain G.
Rating: 5 out of 5
following a purchase from 24/03/2025
Nothing to redirect. Very good.
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F
Fabien M.
Rating: 5 out of 5
following a purchase from 23/03/2025
Well packaged and serious, in accordance with the order.
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G
Gerard P.
Rating: 4 out of 5
following a purchase from 17/02/2025
More choice of items and brands, a technical advisor easily accessible.
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R
Roger H.
Rating: 5 out of 5
following a purchase from 16/03/2025
Very well received the package.
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J
Jack M.
Rating: 5 out of 5
following a purchase from 13/03/2025
Very good, impeccable service, careful and attentive. I recommend!
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M
Marc F.
Rating: 4 out of 5
following a purchase from 11/03/2025
Same as below
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