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A
Rating: 5 out of 5
very good, good quality and fast delivery
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 084 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
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A
Rating: 5 out of 5
I am very satisfied with your products. Thank you very much
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A
Rating: 3 out of 5
The mattress is very good, in accordance with the description. Shipping was a bit long, but what is this carrier?? I would avoid them, it would discourage me from ordering again.
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A
Rating: 5 out of 5
The order perfectly matches the description.
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A
Rating: 5 out of 5
Delivery as agreed upon ordering, perfect packaging. No issues.
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A
Rating: 5 out of 5
Product suitable and in accordance with the description. Delivery within the indicated time.
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A
Rating: 5 out of 5
First order and very pleasantly surprised by the speed of the order (arrived before the date) and the quality of the received product.
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A
Rating: 5 out of 5
Fast and careful shipping. Quality items. Perfect
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A
Rating: 5 out of 5
Ergonomic and clear site.
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A
Rating: 5 out of 5
Package received on time
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A
Rating: 5 out of 5
Very comprehensive site for childminders.
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A
Rating: 5 out of 5
Clear site
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A
Rating: 3 out of 5
very late delivery!
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A
Rating: 5 out of 5
No particular problems. Fast and careful delivery.
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A
Rating: 5 out of 5
Great site, very good quality
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A
Rating: 4 out of 5
Things are clear and precise.
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A
Rating: 3 out of 5
Good products!! However, several delivery problems that could be resolved by customer service
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A
Rating: 4 out of 5
Great
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A
Rating: 5 out of 5
Ok, no issues
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A
Rating: 5 out of 5
Very good site, and fast delivery
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A
Rating: 5 out of 5
5/5 perfect
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A
Rating: 1 out of 5
I still haven't received my order even though it is marked as received correctly!!!
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Response from Wesco
Hello and thank you for your feedback which reveals a malfunction on our part. We sincerely apologize for this inconsistency and we ask you to excuse us for the inconvenience caused. Our customer service is informed of your complaint. This will be processed as quickly as possible. This situation displeases us just as much and we are doing everything we can to ensure it does not happen again. We hope to have the chance to see you again soon on our site. Have a nice day
A
Rating: 5 out of 5
Great choice of products and clear description. Well-organized presentation; pleasant site usage;
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A
Rating: 5 out of 5
Perfect!
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A
Rating: 5 out of 5
Delivered on time. Very well packaged. Matches the description on the site
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A
Rating: 4 out of 5
Nothing to say
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A
Rating: 5 out of 5
Well-packaged package, good quality products
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A
Rating: 1 out of 5
If I could give 0 stars, I would gladly do so. Product arrived damaged, no customer service, fictitious customer service that responds a week later by email without apologizing for the inconvenience caused, offering you an 'exceptional' commercial gesture which is nothing more than classic after-sales service, to send you a product while asking a carrier to come pick up the damaged product without exchange until it is received by them. (really complicated logistics) Imagine the waiting time to enjoy your product for which they have already cashed the amount. 'Rather than simply sending the product back with a carrier who delivers the product in exchange for the damaged product.' Go figure! The customer is not at all at the center of Wesco's concerns (no customer service by phone, customer service that knows nothing and doesn't want to know anything). So if everything goes well, no worries, but if you have the misfortune of having a problem with your order, I wish you very good luck. A word to the wise!
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Response from Wesco
Hello and thank you for your feedback. We are sorry to see that the discussion between our two parties could not end in a more peaceful manner. Far from being fictitious, our customer service is a human-sized team that works hard every day to respond to our customers as quickly as possible. Our after-sales service has taken your request into account and the concerned product will be reshipped to you. Have a nice day
A
Rating: 5 out of 5
Careful shipping, quality products.
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A
Rating: 5 out of 5
I love it
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A
Rating: 5 out of 5
VERY GOOD, MUCH FASTER THAN EXPECTED
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A
Rating: 1 out of 5
The bed arrived broken. Very poorly packaged so it must have been damaged during transport. It takes 10 days just for my request to be processed by customer service. And I don't even know what Wesco will do. My son is left without a bed in the meantime... Very disappointed!
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Response from Wesco
Hello and thank you for your comment. We are particularly attentive to the quality of our products and we sincerely apologize for the inconvenience caused. Our customer service has responded to you and is proceeding with the reshipment of the damaged part. We note your comment regarding the product packaging and will pass the information to the relevant department to prevent this issue from happening again. We hope the bed will bring you satisfaction and wish your son sweet and pleasant nights. We hope to have the chance to see you again soon on our site. Have a nice day
A
Rating: 4 out of 5
A bit expensive and still the downside on products not made in France, too bad
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A
Rating: 3 out of 5
Very long delivery. Package arrived only 1 day before the baptism
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A
Rating: 5 out of 5
I am satisfied overall, the delivery time was respected, perfect packaging, suitable, sturdy, and the ordered products meet my expectations. 10/10 all around
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A
Rating: 5 out of 5
Always perfect, quality and delivery.
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A
Rating: 5 out of 5
Ergonomic site, fast delivery.
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A
Rating: 1 out of 5
Hello, I received my order with the two broken wardrobe sides!! I tried to contact customer service but got no response. I sent an email but still no reply. I am eagerly waiting to know how to proceed to get two new sides!!!!!! Thank you
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Response from Wesco
Hello and thank you for your comment. At Wesco, we are particularly concerned about the quality of the products we offer and we apologize as this commitment has apparently not been met. Your complaint is being processed and new parts will be sent to you. We hope that in the end the product will fully satisfy you and that you will enjoy coming back to our site. Have a nice day
A
Rating: 5 out of 5
Compliant with my expectations. Thank you
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A
Rating: 5 out of 5
Meets my expectations!
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