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A
Rating: 5 out of 5
Quality order, delivery a bit late but I think it’s due to what is happening currently in our country so I don’t even take it into account. Thank you
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 082 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
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A
Rating: 1 out of 5
Nothing received and no news!
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A
Rating: 5 out of 5
Very happy to have access to this quality of products!
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A
Rating: 4 out of 5
Good
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A
Rating: 5 out of 5
Flawless....
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A
Rating: 5 out of 5
Having a good knowledge of the site, I find it very good. Navigation is simple and clear.
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A
Rating: 4 out of 5
Fast delivery
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A
Rating: 5 out of 5
Very clear site
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A
Rating: 5 out of 5
Simple navigation, fast delivery, very good
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A
Rating: 1 out of 5
I am shocked by the lack of professionalism of your delivery system, their handling of ongoing operations and those completed on their site, and the contact with their delivery person. The package was supposed to be delivered on the 20th, a call from the delivery person that we missed (no message). The reason for non-delivery on the site, additional address needed... We made a second delivery request (same address, we only have one). The delivery was supposed to be made on the GLS site on the 23rd. I called the delivery person who told me he had not loaded anything, had not found our address on his GPS on the 20th, citing a different but nearby address, namely 'chemin du pont de la cagne' instead of our address 'chemin de la Cagne'. Nothing yesterday on the package tracking site. I tried to call GLS without success after an endless wait. This morning, a call from the delivery person who was downstairs at my place (apparently he must have changed GPS or entered the correct address) and refused to come up to my place with a 13m3 utility vehicle, a sloped concrete path that all delivery people take (yesterday a 16m3 came to deliver me a desk). I mentioned to the delivery person that I had a caravan at home, which he could see, and he told me verbatim in a tone from the beginning bordering on correction and this time aggressive 'well do you want your package yes or no.....' By the time I went down to meet him, my package was left at the entrance of the path and he was already turning around. I did not electronically sign any delivery slip, the coronavirus was mentioned by the window while turning around, which may be a precautionary measure that I understand. Going on the GLS site this morning, all delivery operations are validated for the 24th, including that the package was at the delivery agency yesterday, for an email from them dated May 20: Thank you for your trust. Your package 00DDLE58 will be delivered on the specified date March 23, 2020 at this address*: 3900 CHEMIN DE LA CAGNE 06640 ST JEANNET France Same address, same delivery person. It is possible that I am the only one reporting this kind of inconvenience, but if not, it would be good to report these inconveniences to GLS. Best regards, Y.
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Response from Wesco
Hello and thank you for taking the time to evaluate your purchase and your feedback on your experience. Your comment contains private information (personal address). It has therefore not been published.
A
Rating: 2 out of 5
I requested a 24-hour delivery that I paid €15 for. Before the Covid crisis, the package arrived 4 days later. No problem with the rest.
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Response from Wesco
Hello and thank you for your comment. We are sorry for the inconvenience caused. We hope that our commercial gesture will alleviate your disappointment and we wish to see you again soon on wesco.fr
A
Rating: 5 out of 5
Simple order and fast delivery. Quality product.
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A
Rating: 5 out of 5
Very good quality, which complements the collection
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A
Rating: 1 out of 5
Delivery was two months late. They are not friendly on the phone. No response to questions.
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Response from Wesco
Hello and thank you for your feedback. We understand your dissatisfaction. Unfortunately, the item you chose has attracted the interest of many people. Our team has done everything possible to restock our inventory and deliver to you as quickly as possible. We apologize for the inconvenience caused. We hope that this product meets your expectations and brings you complete satisfaction.
A
Rating: 5 out of 5
Perfect, top communication
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A
Rating: 4 out of 5
Good navigation overall!
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A
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
Despite the Covid 19 crisis, the overshoes arrived on time.
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A
Rating: 5 out of 5
Very good
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A
Rating: 1 out of 5
Only a small part of the order was delivered... no response from customer service
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Response from Wesco
Hello and thank you for your feedback. We place the utmost importance on providing you with quality service. The rest of your order will be sent to you in the coming days. During this unprecedented period, delivery times will be a bit longer, but you will be delivered. We thank you for your patience and hope to see you again soon on our site. Take care of yourself and your loved ones.
A
Rating: 5 out of 5
Very good, excellent!
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A
Rating: 5 out of 5
Well stable and comfortable mat on the tiles.
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A
Rating: 5 out of 5
This is the second time I order motor skills modules, and I am still very satisfied, delivery even ahead of schedule, thank you Wesco
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A
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
Item as described, very good quality. Fast shipping.
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A
Rating: 3 out of 5
Packaging problem: the package - too large for the content - arrived in very bad condition and was repaired by postal services. The content was intact.
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A
Rating: 5 out of 5
Perfect
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A
Rating: 4 out of 5
Delivery a bit long
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A
Rating: 5 out of 5
Very good item. Fast delivery time. Very nice delivery person.
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A
Rating: 5 out of 5
Practical and complete site
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A
Rating: 4 out of 5
Searching for a product is not intuitive enough on the site, for example when I search for changing mat, I get other products displayed as a priority before the different models of mats.
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A
Rating: 5 out of 5
Super quality and baby loves to move on it
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A
Rating: 5 out of 5
Very serious site, plus I was delivered very quickly
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A
Rating: 5 out of 5
First order on this site and I am very pleasantly surprised by the quality of the products. I am adding it to my favorites.
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A
Rating: 4 out of 5
The material is hard to imagine, like any distance order
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A
Rating: 5 out of 5
Very easy and simple to use.
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A
Rating: 5 out of 5
Satisfactory
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A
Rating: 5 out of 5
Products that exude quality, impeccable service quality with quick order processing.
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A
Rating: 4 out of 5
Great selection of items, reasonable prices, fast and flawless delivery!
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A
Rating: 5 out of 5
Top!
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