Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
All reviews
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Erwan S.
Rating: 2 out of 5
following a purchase from 30/09/2023
When I placed my first order, everything went smoothly. But for this parts order on September 25 and 30 (parts available within 1 week) after 15/20 days still no shipment. I learned on October 16 that the parts had not been ordered from the supplier... in the end I had to wait almost 1 month for 3 references available within 1 week. The last reference was missing, and without any delay, I asked for a refund on this part and for the other 2 references to be shipped. Even for the cancellation, refund and shipment, I had to call them 3 times, raising the tone on the last call to get everything done... disappointed, unfortunately, for this major problem.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
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alfredo G.
Rating: 5 out of 5
following a purchase from 11/10/2023
Product as described, perfect.
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Philippe C.
Rating: 5 out of 5
following a purchase from 02/11/2023
ease of service and communication with my contact person
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Jean Marie D.
Rating: 2 out of 5
following a purchase from 01/11/2023
Foreign-language instructions without translation and gift-wrapping charges invoiced but not requested.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
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Eric C.
Rating: 3 out of 5
following a purchase from 01/11/2023
MANUAL IN CHINESE NOT ONE LINE IN FRENCH BRAVO
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
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denis R.
Rating: 4 out of 5
following a purchase from 17/10/2023
plenty of choice
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jean claude T.
Rating: 5 out of 5
following a purchase from 01/11/2023
order received stiff and compliant
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Pierre-André G.
Rating: 4 out of 5
following a purchase from 29/10/2023
the delivery was made on time! The only complaint I have is that the paint cans are missing the type of paint ( X-1 or HF-18 ) or it is indicated in another way. Thank you for your reply.
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Eric B.
Rating: 3 out of 5
following a purchase from 18/09/2023
Well-protected package, but the initial order took a long time to process, which brought the score down two notches. Too bad this time.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
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Philippe E.
Rating: 4 out of 5
following a purchase from 15/10/2023
The order was placed quickly, but unfortunately the part took a long time to arrive from the supplier and the post office took 5 days to send it by Collissimo instead of the expected 2 days.
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DIDIER J.
Rating: 5 out of 5
following a purchase from 30/10/2023
Impeccable
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Roland C.
Rating: 4 out of 5
following a purchase from 16/10/2023
Nice merchandise, delivery time too long.
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Jorge P.
Rating: 5 out of 5
following a purchase from 30/10/2023
The order arrived perfectly and quickly.
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Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your confidence in 1001Hobbies.
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Helmut V.
Rating: 5 out of 5
following a purchase from 29/10/2023
Great selection, smooth handling and fast delivery. TOP!
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Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
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Patricia R.
Rating: 2 out of 5
following a purchase from 29/10/2023
I'm not happy with the order it's a misleading article
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
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André S.
Rating: 4 out of 5
following a purchase from 22/10/2023
A few difficulties in meeting delivery deadlines... But nothing dramatic!
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Benoît M.
Rating: 2 out of 5
following a purchase from 12/10/2023
Almost 3 weeks to receive paints that are reported in stock, I find this very average. With for only information, an email, each week which informs me that my order was not yet prepared... and to finish no sign of the customer service, nor any compensation...
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
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Alexandre C.
Rating: 5 out of 5
following a purchase from 23/10/2023
fine
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margareth D.
Rating: 2 out of 5
following a purchase from 28/10/2023
bonjour je ne pensais pas que le pot de peinture serait miniature erreur de ma part
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Philippe C.
Rating: 5 out of 5
following a purchase from 23/10/2023
I'm just discovering this site and so far so good, model selection and orders. Have a nice day.
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Paolo B.
Rating: 5 out of 5
following a purchase from 28/10/2023
Great site, great products, fast shipping
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Response from 1001hobbies
Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies
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Helmut E.
Rating: 5 out of 5
following a purchase from 28/10/2023
What others didn't have was sent to me very quickly.
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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Eric V.
Rating: 5 out of 5
following a purchase from 29/10/2023
Fast delivery and well packaged. Thank you very much.
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Claude P.
Rating: 5 out of 5
following a purchase from 21/10/2023
Everything's okay with me
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Patrick B.
Rating: 5 out of 5
following a purchase from 02/11/2023
Hello, I received the decals and I am very satisfied. I recommend your site. Thank you
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jordi A.
Rating: 4 out of 5
following a purchase from 04/09/2023
The delivery time for this order was not very good. At the time of order the estimated delivery time was 1 to 2 weeks, in reality it took 1 month. Order 04/09/23 arrival 06/10/23
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Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your trust in 1001Hobbies.
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Norber R.
Rating: 5 out of 5
following a purchase from 09/08/2023
I ordered 2 figure-rise figures. As soon as both figures were available, they arrived within a few working days in good condition. Gladly again.
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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herve D.
Rating: 5 out of 5
following a purchase from 19/10/2023
Nikel a very good kit of the f 84f
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Andreas L.
Rating: 5 out of 5
following a purchase from 15/09/2023
Worked like a charm. Delivery was 5 days faster than the e-mail announcement. The only drawback is that the lowest prices are negated by the high postage costs.
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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Laurent V.
Rating: 5 out of 5
following a purchase from 28/10/2023
Product price speed nickel
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carlos M.
Rating: 5 out of 5
following a purchase from 29/10/2023
Very good, impeccable service, careful and attentive. I recommend it!
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Bernhard W.
Rating: 5 out of 5
following a purchase from 30/09/2023
Fast delivery, everything perfect
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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Pierre H.
Rating: 4 out of 5
following a purchase from 02/10/2023
Nothing to report
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Xavier R.
Rating: 3 out of 5
following a purchase from 17/07/2023
Item noted available on site.
Received several weeks after ordering. Product arrived well packed and as described.
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Jean-Claude S.
Rating: 5 out of 5
following a purchase from 24/09/2023
Easy to access and pleasant to consult.
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Robert B.
Rating: 4 out of 5
following a purchase from 23/10/2023
fast delivery good
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Philippe E.
Rating: 5 out of 5
following a purchase from 16/10/2023
Very well, there was a slight delay but I was warned.
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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Dominique C.
Rating: 5 out of 5
following a purchase from 16/09/2023
Even if you need a very rare item, this site does everything it can to find it for you, which proves its passion for making its customers happy and respected. Thank you for that too.
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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Johan P.
Rating: 4 out of 5
following a purchase from 19/09/2023
Am very satisfied
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Patricia B.
Rating: 2 out of 5
following a purchase from 12/09/2023
The item was bought on Sept 12th but only arrived on Oct 25th and only after 2 emails and a message on Instagram dm. I bought it to give as a birthday gift and it arrived after the date. Definitely will never buy in the store again and will not recommend it.
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