Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
All reviews
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/01/2023
I still haven't received my order. I sent a sworn statement that I had not received it. Since then, no news. I've been ordering from this site since 2014, and I find it strange not to hear from them at the slightest hitch.
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Response from 1001hobbies
Hello, thank you for your loyalty! My customer service colleague will be in touch by phone. Apparently, we sent you an e-mail on February 22 because, after the first shipment disappeared, one of the products had a 4-week restocking delay and the other was out of stock, and we wanted to know if you still wanted the available product sent. Anyway, my colleague will call you :) have a nice day!
V
Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 10/01/2023
Very poor customer service.
Advise everyone not to buy from them. 4 months waiting for my refund.
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Response from 1001hobbies
Hello, thank you for your message. We are terribly sorry that this situation has occurred. I just saw that the refund request was actually made in early February, and the shipping of the remaining product has "overtaken" the refund that had been canceled, which I am very sorry about :( I have just made all the necessary arrangements for the refund to actually take place and as soon as possible. Have a nice day
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 07/02/2023
This was my first ever order from 1001 Hobbies and I am very pleased with their attention to detail and the customer's needs.
Thank you!
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/02/2023
Delays a little long But very good all the same
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Acquirente Verificato
Rating: 5 out of 5
following a purchase from 10/02/2023
All ok
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 27/01/2023
Order in good condition but non-existent customer service and delivery time of approximately 1 month.
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Response from 1001hobbies
Hello, thank you for your message, it is important to us. I am sorry for the delays that did not suit you. However, I would like to point out that these delays are clearly explained on the website, as the product is indicated as "Shipped within 1-2 weeks." Unfortunately, these are shipping times, not receiving times, and these delays are not understandable. Thank you for your understanding and have a nice day.
V
Verifizierter Käufer
Rating: 5 out of 5
following a purchase from 07/03/2023
Super gladly again
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 08/01/2023
Weeks of delivery time
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Response from 1001hobbies
Hello, thank you for your message. We apologize for the delay. One of the items was indeed out of stock and took longer to replenish than the supplier had stated. Have a nice day
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/03/2023
I find very easily what I'm looking for prices are correct I am satisfied
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Verified Buyer
Rating: 5 out of 5
following a purchase from 03/02/2023
Order came in relatively good time for a transatlantic shipment. What I liked the most was the bubble wrapped packaging which was very stable and protective!
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/01/2023
A wide choice and fast order processing.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/02/2023
Delivery correct and on time. Thanks again.
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Acquirente Verificato
Rating: 1 out of 5
following a purchase from 27/02/2023
Just received the package with the order I placed on 27/02 and opening it I found an unwelcome surprise: instead of the ordered model in the package was a card game in French. Considering the fact that I placed the order exclusively to have this model, which is now not even available on the site anymore, and that I don't know what to do with the card game, I wonder: how do we solve this problem? I have tried again and again to call alnumber but after two or three minutes of waiting with the recorded voice no one ever answers and you are invited to call back later. I wrote to the contact address, but again only the automatic reply.... Of course, the "Customer Services" chat on your homepage doesn't work either: you press on the button and it gets stuck on "charging" indefinitely.
Update after a week: I finally managed to contact the company: an operator from abroad answers who is unable to get the picture, gives with pre-cooked answers and the only thing he manages to do is to activate the procedure for return and refund. I was assured by phone that I would be contacted by the shipper to pick up the package at home but, reading carefully the voucher sent to me for shipping I realized that I had to take the package to the Iteliane Post Office. Result? An hour in line just to place the package at the counter. WORST.Today, exactly one week after my shipment, I still have not received feedback from the seller.
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Response from 1001hobbies
Hello, thank you for your important message to improve the quality of our services. We are very sorry for this problem. I see that the procedure is still ongoing and I assure you that the refund will be made quickly upon receipt of the product. We apologize once again for this loss of time. In return, I can offer you a promotional code of 10€ valid on a possible next order: SAVCOM10. Have a nice day
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/03/2023
Very serious
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 02/02/2023
Very good products and fast and good delivery
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 08/02/2023
Corrective to the order reception section!!!!! I had to complain, because it had not been shipped!!!! The product is fine, as offered!!!!
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Verified Buyer
Rating: 2 out of 5
following a purchase from 02/03/2023
Not clear on website what language the product is in.
Response from 1001hobbies
Hello, Thank you for your comment. Your opinion is very important to us. Thank you for taking this time. We are sorry about the situation. We took note of that to make sure we change the product sheet so the language appears more clearly. Have a great day.
A
Acquirente Verificato
Rating: 5 out of 5
following a purchase from 01/03/2023
Excellent quality and service, fast shipping and well packed
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/12/2022
Order placed on December 9, 2022, received on March 10, 2023, i.e. 3 MONTHS and 1 day, nothing to add.
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Response from 1001hobbies
Hello, Thank you for your comment. We would like to apologize for this incident. Please believe that this type of incident is not representative of the service and quality we offer. One of the items was indeed being restocked and took much longer than announced by the supplier. We are terribly sorry about this. We wish you a good day. 1001hobbies customer service.
V
Verifizierter Käufer
Rating: 5 out of 5
following a purchase from 03/03/2023
fast and reliable !
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Acquirente Verificato
Rating: 5 out of 5
following a purchase from 22/02/2023
All very positive, perfect delivery and early. Appropriate price.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/02/2023
User-friendly site and responsive team!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/01/2023
Very good communication.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/03/2023
Perfect transaction
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 08/02/2023
It took a little while for delivery, but it was correct.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/02/2023
A responsive and available team, very friendly which spoils nothing.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/02/2023
Perfectly perfect!
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 23/01/2023
Everything was perfect.
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Verifizierter Käufer
Rating: 5 out of 5
following a purchase from 04/03/2023
everything went smoothly and quickly - very good!
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Verified Buyer
Rating: 5 out of 5
following a purchase from 24/02/2023
The letter-openerwas everything I expected and in great condition after arrival. It’s an excellent sword replica and it works great. It’s also nice just to hold and look at.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/02/2023
Very well packaged, just don't stick the labels on the color reference. Satisfied
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/02/2023
My order was sent in two shipments and I still haven't received the second package to date.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident. I think that the parcel has been delivered in the meantime, because on our side, both have been indicated as delivered. Please do not hesitate to come back to us if you have any concerns by sending an email to [email protected] Good day 1001hobbies customer service.
G
Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 04/03/2023
Took 7 days to arrive and 1 of the 2 items should have arrived with my original €100+ order but "wasn't available" even though it was. And because 1001Hobbies doesn't give refunds but vouchers to use in their store I had to order it again (or waste my €23 voucher) plus pay an extra €7,50 in shipping just to get the 2 item(s) they should have sent me the first time.
Tip to those wanting to order from this store: Only order things that are "immediately available" because the "1-2 weeks depot" is not correct. Check my other review for more info.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/03/2023
Fast order processing
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Acquirente Verificato
Rating: 5 out of 5
following a purchase from 19/02/2023
All ok
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/03/2023
Very easy to use site, fast and impeccable delivery. Nothing to report. Go for it!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/02/2023
Only site where I found the pieces for a good price. Fairly high shipping costs for France-Belgium
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/02/2023
Give more details on Tamyia products at the spray paint can level.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/02/2023
Fast delivery and item conforms
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/03/2023
Serious Fast delivery!
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