Customer reviews of 1001hobbies

All good. Delivery time a little long

After some confusion, everything is in order and I was well advised and served by a competent person.

Fast delivery with parcel tracking. Wide choice of models.

very good servise

Good transaction, especially since item was sent from overseas.

I am in the US - this place looked a little shady at first, but I couldn't find the part anywhere else, let alone at this price.
I took a chance -- the online reviews seemed good.
I am very happy to say 1001 Hobbies is legit and came through for me. I will be happy to order form them again

The products I received were of high quality and I received them in a timely manner.

Professional, fast and efficient.

Good products and a satisfactory telephone service, but delivery times are far too long...too bad.

The search function could be improved somewhat.

Satisfied

Everything was perfect, only the order processing time was a little long.

Very good value for money. Very well and securely packaged. This will not be the last time I buy from you!

one regret for me, who uses Humbrol paints for my models, is that the paint numbers are missing from the list you provide. So if we refer to the manufacturer's indications for the part numbers, it's hard to get by.

very precise

Good product! Everything ok! Gladly again.

This shipment consisted of a missing item, a 1/48 model. However, I received something that looks like Radio Control car parts. I've been waiting for a month and I don't know whether to reclaim my order or resell these parts.

Excellent job and quick delivery!!

Fast delivery, product as described.

super fast delivery and top product

STILL NO BMW ISETTA!! I SENT YOU TWO EMAILS ABOUT THIS ...ONE ON YOUR SITE AND ONE VIA MY MAILBOX !!! STILL WAITING FOR A REPLY FROM YOU .....!!!

Fast shipping, stock provided and tracking information, not for everyone. Thank you.

Wonderful

Quick and easy delivery, impeccable. Very good quality products

All perfect

Fast and reliable. Great selection.

Too much time

Have items in stock, reasonable prices and quick delivery.

very good

I had ordered over €100 worth of items with 2 items stated to be available at the depot and that these would arrive within 1-2 weeks. I had no problem with that and was happy to wait 1-2 weeks. However, after 2 weeks had already passed I still had received no confirmation or shipping email.
After contacting 1001hobbies.com I received no answer. Sending another message to the ticket finally prompted a response where they stated "The available products will be shipped in a first time. In a second time, you will receive:" with images of the two missing items. So I assumed that I would simply receive 2 packages.
However, then I suddenly saw a second separate email stating that "A credit note has been created in your name for your order with reference XXXXXXX" After checking my account, I saw that this "credit" was just a voucher for the specified amount so they did not credit anything (normally companies will refund the money to your bank account). Instead they just gave me a voucher code; effectively forcing me to buy from them again.
When checking for alternative items on their website (as the voucher was for €23,98) I was surprised to see that 1 of the items that was supposedly unavailable when I first placed my order was fully in stock; so effectively they gave me a voucher and forced me to buy the same item again but this time with €7,50 in added shipping costs.
So yeah, while I did receive the other items I find this very unprofessional; especially handing out voucher codes instead of actually refunding the money. Also, they apparently did not answer (or understand) all my questions. I even sent my second message in 3 different languages (Dutch/English/French) as the company is located in France yet still they did not answer my second question about 2 other vouchers that were in my account but had no voucher codes attached to them. One was "1001prime - signup" for 4% discount while the other was called "1001prime - freeshipping" where you wouldn't have to pay shipping if you spent more than €59 (instead of their standard free shipping on orders over €100).
So yeah, while I am happy with my items (I have yet to receive the second package though); they do not answer tickets properly, don't know what they have in stock, and offer solutions that only cost me more money in the end. So if you plan on buying something, I would suggest to only order things that are "immediately available" because the "1-2 weeks" is not correct.

Arrived on time.

Perfect r.a.s.

VERY GOOD, VERY SATISFIED, THANK YOU.

Superware

I found what I was looking for

I am very satisfied

It is a pleasure to browse the catalog and also of course to shop! Great prices

Received the box I ordered with all the primers in them broken, the package was contaminated and it was stinking so much of chemicals that Royal Mail had to wrap it in a bag. Now I'm asking them fir a refund they want me to return it to them first!!! Seriously ehich carrier would ship a box contaminated with hazardous chemicals back to France?
Do not buy from this company at all! Save your money and a headache dealing with the customer service.

I placed an order for things in stock and the next day they tell me they don't have everything. Three weeks later they are missing something else. Communication full of errors, confusing, they take a day to respond, the order arrived a month after the purchase and things were missing. I cannot recommend buying from this store. Not at all satisfied with the purchase and will not buy again if I have another option.

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