Customer reviews of 1001hobbies

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Acheteur Vérifié

Rating: 4 out of 5

Published on 30/12/2022, 13:41 following a purchase from 15/12/2022

Matching products only one model is missing, replace immediately by another at my request.

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Verifizierter Käufer

Rating: 4 out of 5

Published on 30/12/2022, 12:50 following a purchase from 17/12/2022

On the whole, I'm very satisfied, except for the shipping, which could be a bit quicker. I can't say for sure whether the long waiting time was due to the shipper or the parcel service.

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Response from 1001hobbies Published on 30/12/2022

Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service

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Acheteur Vérifié

Rating: 4 out of 5

Published on 30/12/2022, 12:45 following a purchase from 23/12/2022

I am happy with my order received quickly thank you 1001 hobbies

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Verified Buyer

Rating: 5 out of 5

Published on 30/12/2022, 12:30 following a purchase from 06/11/2022

The package arrived on time and the correspondence was excellent. I was kept informed of where it was. My son wanted this for Xmas and I would use 1001 hobbies again.

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Acheteur Vérifié

Rating: 1 out of 5

Published on 30/12/2022, 11:13 following a purchase from 04/12/2022

Order made on 04.12.22 sent on 21 after several reminders. Fortunately received on 23 but package opened and 1 product missing. Difficult to refuse the parcel on Christmas Eve.

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Response from 1001hobbies Published on 05/01/2023

Hello, Thank you for your comment. We apologize for this incident, but please believe that this type of incident is not representative of the services and quality we offer. Could you please send us an email to [email protected] with a summary of what you are missing (ideally with photos) so that we can either send you the missing product or refund your money? Thank you and have a nice day 1001hobbies customer service.

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Acheteur Vérifié

Rating: 1 out of 5

Published on 30/12/2022, 09:59 following a purchase from 09/12/2022

Refund request since December 20 and still no refund.

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Response from 1001hobbies Published on 30/12/2022

Thank you for your comment and we apologize for this incident. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore essential to us and we take them very seriously! We have just forwarded your request to the accounting department in order to process your refund. However, please understand that this will take a maximum of 14 days. We apologize again for this inconvenience and assure you of our full understanding of your dissatisfaction. Sincerely, 1001hobbies customer service.

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Acheteur Vérifié

Rating: 3 out of 5

Published on 30/12/2022, 08:00 following a purchase from 21/12/2022

My parcel was very damaged I hope that no part is missing...

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Acheteur Vérifié

Rating: 5 out of 5

Published on 30/12/2022, 05:36 following a purchase from 28/11/2022

Very good, impeccable service, careful and attentive. I recommend it!

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Verified Buyer

Rating: 3 out of 5

Published on 30/12/2022, 05:01 following a purchase from 19/10/2022

Product was only two months longer to receive than quoted. Oh well. The event I was going to use the product was several weeks in the past. Guess I will be good for next year.

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Verified Buyer

Rating: 5 out of 5

Published on 29/12/2022, 21:25 following a purchase from 14/12/2022

Game arrived as promised. Website easy to use.

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Acheteur Vérifié

Rating: 2 out of 5

Published on 29/12/2022, 20:15 following a purchase from 28/11/2022

I received my order in a simple envelope !!!! The box was damaged... and 2 pieces broken inside!!!! This is unacceptable from a professional company. You don't buy a model by mail order only to receive it damaged. It's a shame.

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Acheteur Vérifié

Rating: 3 out of 5

Published on 29/12/2022, 19:59 following a purchase from 07/12/2022

Wrong model.

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Verifizierter Käufer

Rating: 5 out of 5

Published on 29/12/2022, 19:47 following a purchase from 26/11/2022

Fast delivery. Goods super. Many thanks!-) Will be happy to order again if required!-)

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Response from 1001hobbies Published on 30/12/2022

Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service

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Comprador Verificado

Rating: 4 out of 5

Published on 29/12/2022, 19:43 following a purchase from 24/11/2022

Fast delivery and always informed.

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Acheteur Vérifié

Rating: 5 out of 5

Published on 29/12/2022, 19:04 following a purchase from 30/11/2022

I haven't finished it yet as I need to order the missing paintwork, so we'll see when it's mounted.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 29/12/2022, 18:04 following a purchase from 27/11/2022

Models corresponding well to the request. Correct delivery time. I can recommend 1001 hobbies without any problems. One drawback, I had asked for gift wrapping, the 2 models were wrapped together, they were for different people and in addition, the gift wrapping arrived torn.

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Acheteur Vérifié

Rating: 5 out of 5

Published on 29/12/2022, 16:28 following a purchase from 12/12/2022

Very good product and order on time

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Acquirente Verificato

Rating: 4 out of 5

Published on 29/12/2022, 15:10 following a purchase from 16/12/2022

Arrived late, but at the turn of Christmas it fits. The rest all good.

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Response from 1001hobbies Published on 30/12/2022

Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies

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Geverifieerde Koper

Rating: 5 out of 5

Published on 29/12/2022, 14:49 following a purchase from 15/12/2022

Fast and perfect service

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Acheteur Vérifié

Rating: 5 out of 5

Published on 29/12/2022, 14:03 following a purchase from 21/12/2022

fast delivery and well-packaged parcel.

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Acheteur Vérifié

Rating: 5 out of 5

Published on 29/12/2022, 12:13 following a purchase from 26/12/2022

Very satisfied

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Geverifieerde Koper

Rating: 5 out of 5

Published on 29/12/2022, 08:21 following a purchase from 06/12/2022

Great service

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Response from 1001hobbies Published on 30/12/2022

Thank you !!!!! Thank you for your very positive review .... We are pleased that your experience on our site went well. We want to emphasize that these reviews are extremely important to us! We thank you and wish you a great day! See you soon at 1001HOBBIES.

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Verifizierter Käufer

Rating: 5 out of 5

Published on 29/12/2022, 07:04 following a purchase from 20/11/2022

Very good, attentive and careful service.

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Response from 1001hobbies Published on 30/12/2022

Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service

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Acheteur Vérifié

Rating: 5 out of 5

Published on 28/12/2022, 22:44 following a purchase from 29/11/2022

Super site serious and fast for sending

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Acheteur Vérifié

Rating: 4 out of 5

Published on 28/12/2022, 22:07 following a purchase from 28/11/2022

Order delivered quickly to the relay point! But the nearest relay point is still 35 km away for me!

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Comprador Verificado

Rating: 5 out of 5

Published on 28/12/2022, 18:45 following a purchase from 10/12/2022

Excellent. The label on the Tamiya paint pots detailing the risks covers the color code of each pot. This is an issue not attributable to 1001hobbies, although it would be nice to report this to Tamiya. I recommend 1001hobbies and will continue to buy in the future.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 28/12/2022, 18:26 following a purchase from 01/12/2022

Perfect site

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Acheteur Vérifié

Rating: 5 out of 5

Published on 28/12/2022, 18:23 following a purchase from 01/12/2022

Compliant

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Acheteur Vérifié

Rating: 1 out of 5

Published on 28/12/2022, 17:52 following a purchase from 06/12/2022

An extraordinary delay! Small consolation: free delivery... on the next order!?

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Response from 1001hobbies Published on 30/12/2022

Thank you for your email. Some products are indeed shipped within 1 to 2 weeks from our suppliers as indicated on the site, which was the case on one of the reference of your order. However, we are also available when the product has been shipped and is in transit. Thank you for your interest!

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Acheteur Vérifié

Rating: 5 out of 5

Published on 28/12/2022, 17:50 following a purchase from 18/12/2022

Reasonable delivery time, well packaged.

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Acquirente Verificato

Rating: 3 out of 5

Published on 28/12/2022, 14:58 following a purchase from 18/12/2022

Hi empi delivery not consistent with what was described Package( gift to give x christmas) arrived 2 days late so I had to buy other gift

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Comprador Verificado

Rating: 1 out of 5

Published on 28/12/2022, 14:01 following a purchase from 09/12/2022

The order was incomplete

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Response from 1001hobbies Published on 05/01/2023

Hello, thank you for your very important message to us. We are very sorry for this situation, could you please send us an email to tell us what is missing from the package (if possible with pictures) to [email protected]? Thank you very much

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Comprador Verificado

Rating: 5 out of 5

Published on 28/12/2022, 13:45 following a purchase from 19/12/2022

Very happy with the order, it arrived perfectly and sooner than I thought.

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Comprador Verificado

Rating: 4 out of 5

Published on 28/12/2022, 13:45 following a purchase from 22/12/2022

Very good buy.

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Acheteur Vérifié

Rating: 5 out of 5

Published on 28/12/2022, 12:34 following a purchase from 22/12/2022

Good delivery.

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Acheteur Vérifié

Rating: 3 out of 5

Published on 28/12/2022, 11:43 following a purchase from 26/11/2022

Long, long wait for the package scheduled for Christmas, but it didn't arrive until the 26th, so Christmas was missed for the person who was supposed to get his Christmas present the same day.

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Response from 1001hobbies Published on 30/12/2022

Hello, Thank you for your email. Some products are indeed shipped within several weeks to our suppliers as indicated on the site, which was the case on your order. However, we are also available when the product has been shipped and is in transit. Thank you for your interest!

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Acheteur Vérifié

Rating: 5 out of 5

Published on 28/12/2022, 10:54 following a purchase from 28/11/2022

Package arrived as expected.

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Verifizierter Käufer

Rating: 5 out of 5

Published on 28/12/2022, 09:28 following a purchase from 29/09/2022

Super price. Super packaging. Fast shipping. Absolutely recommended.

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Response from 1001hobbies Published on 30/12/2022

Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service

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Acheteur Vérifié

Rating: 5 out of 5

Published on 28/12/2022, 05:34 following a purchase from 18/12/2022

delivery is fairly fast

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Verified Buyer

Rating: 5 out of 5

Published on 27/12/2022, 23:24 following a purchase from 28/11/2022

Exactly what I requested. Thanks!