English 
A
Rating: 5 out of 5
Very good
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 273 published reviews
Summary of reviews
Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
All reviews
A
Rating: 1 out of 5
One good thing: the delivery (at 8 euros, I was hoping it would be quick). Otherwise, a very bad surprise. I ordered a product presented as a metallic miniature, painted and decorated. With delivery and gift-wrapping, I got 50e. The product arrived the next day, so there's nothing to say about the delivery, but fortunately I wasted the 2e50 in the gift pack to check the product. It wasn't a metal miniature but a plastic model (not necessarily of very good quality, by the way)...of course neither painted nor decorated and with absolutely nothing supplied for assembly. I'm not going to send this package back, in fact I've already assembled the model since it was for a gift, but I ordered a decorative item and ended up with a piece of white plastic. I might as well tell you that I don't recommend a service that claims several times on an item page that it's something and then sends you the exact opposite. Still no answer from the after-sales service, maybe an update one day...
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, which we will investigate. We are also notifying customer service so that they can get back to you as soon as possible. Have a nice day 1001hobbies customer service.
G
Rating: 5 out of 5
Fine without measure
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V
Rating: 5 out of 5
First-rate online experience. Description and pricing clear and comprehensive, easy transaction, excellent communication and rapid delivery of well-packed goods. Recommended
A
Rating: 3 out of 5
no news of missing product
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A
Rating: 1 out of 5
Two products are missing from the advertised delivery. And no delay for the product that is not in stock is delivered.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience. Please believe that this type of incident is not representative of the services and quality we offer. We are contacting our customer service department to find out what happened (possibly a choice to split your order at our expense so that you can receive what was in stock as soon as possible, while waiting for the rest). We'll keep you posted. Have a nice day 1001hobbies customer service.
V
Rating: 5 out of 5
I am very satisfied. everything worked smoothly, especially since the items I ordered here are not so easy to find anymore. that makes it all the more interesting... I will definitely not be the last time on this site... Thank you very much!
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A
Rating: 5 out of 5
Great service
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V
Rating: 5 out of 5
Ordered a product it was exactly what I wanted,came quite quick, package nicely.
V
Rating: 5 out of 5
Very happy got here in good time would buy again well impressed 🥰
V
Rating: 5 out of 5
It was quick and easy. Package arrived super packed. Nothing could break.
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A
Rating: 5 out of 5
I appreciated the clarity of the site and the speed with which I received my order. Conformity of the product delivered and quality of the products offered.
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V
Rating: 4 out of 5
My order was perfect but fair warning. Royal mail in the uk are terrible. It was in my local office for a week before they delivered it. Even though i paid the duty right away. Shame as your site has such a good range of parts.
A
Rating: 5 out of 5
Fast and accurate delivery.
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A
Rating: 5 out of 5
In accordance with the order
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G
Rating: 5 out of 5
Superservice , very good phonedesk, superfriendly, professional, altruistic, superfast service. I will recommend your site to everyone. Kind Regards, and Friendly Greetings, Roel
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A
Rating: 5 out of 5
Product as described and delivered extremely quickly, I recommend
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A
Rating: 5 out of 5
received on time.
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A
Rating: 5 out of 5
Delivered fast and well packaged.
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A
Rating: 5 out of 5
Speed and reliability
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A
Rating: 5 out of 5
No complaints. Product conforms to order and delivery time respected.
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A
Rating: 4 out of 5
well ..
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A
Rating: 5 out of 5
Easy, fluid navigation. Well-designed catalog.
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A
Rating: 5 out of 5
Wide selection in the catalog, fast delivery
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A
Rating: 5 out of 5
Really good
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V
Rating: 5 out of 5
Absolutely top. Very satisfied. Gladly again.
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A
Rating: 5 out of 5
Careful shipping. Original products
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C
Rating: 5 out of 5
Very good delivery of the order
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A
Rating: 5 out of 5
Perfect!
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C
Rating: 5 out of 5
All correct
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A
Rating: 5 out of 5
Large choice of models. Very fast home delivery. Very good.
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A
Rating: 3 out of 5
The boxes were very deformed due to transport, please use more rigid packaging.
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A
Rating: 5 out of 5
A very good platform for scale models, with a very wide choice, given that there are virtually no physical model stores left (especially in the French provinces).
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C
Rating: 5 out of 5
All good. Fast delivery and received on time. The only thing I got confused in the scale when buying the car, because I was looking for it in 1/18 (and I'm still looking for it) so if your page someday has this same car of Sebastian Ogier in 1/18 the ford fiesta I would like to buy it again on your page. Thanks
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V
Rating: 5 out of 5
Good product at very good price and with free postage. Arrived promptly.
A
Rating: 5 out of 5
easy navigation and wide selection
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A
Rating: 5 out of 5
Fast delivery Good after-sales service
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V
Rating: 2 out of 5
Express shipping paid and 7 days delivery time because warehouse in France. But this is concealed. No response to emails and internal chat. Hotline is never answered. Spent 20 euros for express shipping for nothing and no refund or response.... Too bad because everything else was OK. But there's really room for improvement in customer service... Too bad
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Response from 1001hobbies
Bonjour à tous ! Nous vous remercions d'avoir pris la peine de nous signaler cet incident. We present to you our most sincere apologies for this incident. Nous vous prions d'agréer, Madame, Monsieur, nos salutations distinguées, Le service clientèle de 1001hobbies.
A
Rating: 5 out of 5
Lots of choice. But colissimo doesn't respect customer choice.
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A
Rating: 5 out of 5
item as ordered - very fast shipping - perfect
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