Customer reviews of 1001hobbies

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Acheteur Vérifié

Rating: 4 out of 5

Published on 22/08/2022 à 13h22 following a purchase from 13/08/2022

Postage too expensive for the shipment I made.

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Acheteur Vérifié

Rating: 5 out of 5

Published on 22/08/2022 à 09h22 following a purchase from 15/08/2022

Excellent transaction!

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Verified Buyer

Rating: 5 out of 5

Published on 21/08/2022 à 21h53 following a purchase from 22/07/2022

Great service and pricing. Very reasonable shipping rates. 1001 Hobbies is fast becoming my online shop for scale model kits and accessories.

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Verified Buyer

Rating: 5 out of 5

Published on 21/08/2022 à 20h29 following a purchase from 14/07/2022

First time ordering and had no issues at all .

Response from 1001hobbies Published on 02/09/2022

Hello,
Thank you for your comment. Your opinion is very important to us.
Thank you for taking this time,
see you soon
https://www.1001hobbies.co.uk/

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Acheteur Vérifié

Rating: 2 out of 5

Published on 21/08/2022 à 20h20 following a purchase from 29/07/2022

Delivery time too long

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Response from 1001hobbies Published on 25/08/2022

Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.

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Acheteur Vérifié

Rating: 3 out of 5

Published on 21/08/2022 à 19h41 following a purchase from 18/07/2022

Fast delivery, but more than three weeks to wait for the figurines

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Response from 1001hobbies Published on 14/09/2022

Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.

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Acheteur Vérifié

Rating: 5 out of 5

Published on 21/08/2022 à 19h05 following a purchase from 04/08/2022

Quick order. Too bad the product was not available, so I had to wait 12 days.

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Verified Buyer

Rating: 5 out of 5

Published on 21/08/2022 à 17h06 following a purchase from 14/06/2022

I’ve been looking for the items I bought for a long time. I expected to have my order cancelled and payment refunded but I was delighted when they showed up a few weeks later. Thank you!

Response from 1001hobbies Published on 02/09/2022

Hello,
Thank you for your comment. Your opinion is very important to us.
Thank you for taking this time,
see you soon
https://www.1001hobbies.co.uk/

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Acheteur Vérifié

Rating: 5 out of 5

Published on 21/08/2022 à 16h52 following a purchase from 16/08/2022

no problem delivery packaging on time thank you

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James P.

Rating: 5 out of 5

Published on 21/08/2022 à 16h29 following a purchase from 28/07/2022

Amazing product

Response from 1001hobbies Published on 02/09/2022

Hello,
Thank you for your comment. Your opinion is very important to us.
Thank you for taking this time,
see you soon
https://www.1001hobbies.co.uk/

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Acheteur Vérifié

Rating: 5 out of 5

Published on 21/08/2022 à 15h34 following a purchase from 10/08/2022

very satisfied with my order and services

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Acheteur Vérifié

Rating: 5 out of 5

Published on 21/08/2022 à 13h02 following a purchase from 15/08/2022

fast delivery easy site navigation

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Acheteur Vérifié

Rating: 5 out of 5

Published on 21/08/2022 à 11h47 following a purchase from 14/08/2022

R.A.S.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 20/08/2022 à 20h17 following a purchase from 17/07/2022

Good site, sometimes difficult to find what you're looking for

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Acheteur Vérifié

Rating: 5 out of 5

Published on 20/08/2022 à 18h01 following a purchase from 17/08/2022

Pleasant site, well organized, many references available

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Verified Buyer

Rating: 5 out of 5

Published on 20/08/2022 à 17h37 following a purchase from 22/07/2022

Great products and quick delivery

Response from 1001hobbies Published on 02/09/2022

Hello,
Thank you for your comment. Your opinion is very important to us.
Thank you for taking this time,
see you soon
https://www.1001hobbies.co.uk/

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Geverifieerde Koper

Rating: 4 out of 5

Published on 20/08/2022 à 16h54 following a purchase from 06/08/2022

site was clear, lots of choice, good value for money, And good delivery

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Acheteur Vérifié

Rating: 5 out of 5

Published on 20/08/2022 à 16h00 following a purchase from 16/08/2022

Fast delivery, well informed about order tracking, perfect.

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Comprador Verificado

Rating: 5 out of 5

Published on 20/08/2022 à 15h39 following a purchase from 12/08/2022

Easy to manage and efficient order tracking. Item in perfect condition upon receipt.

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Response from 1001hobbies Published on 14/09/2022

Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your trust in 1001Hobbies.

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Acheteur Vérifié

Rating: 5 out of 5

Published on 20/08/2022 à 13h54 following a purchase from 13/08/2022

After a previous bad experience, I was pleasantly surprised by this cheap and fast order.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 20/08/2022 à 10h52 following a purchase from 06/07/2022

Good site, with interesting brands. I was surprised by an unexpected delay in delivery when the item was shown as available at the time of ordering, but everything arrived smoothly with very good tracking from order to dispatch.

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Verifizierter Käufer

Rating: 4 out of 5

Published on 20/08/2022 à 10h21 following a purchase from 30/07/2022

Fast and uncomplicated delivery, unfortunately a little overpriced

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Response from 1001hobbies Published on 02/09/2022

Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service

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Verified Buyer

Rating: 5 out of 5

Published on 20/08/2022 à 09h12 following a purchase from 29/07/2022

Fast and reliable service

Response from 1001hobbies Published on 02/09/2022

Hello,
Thank you for your comment. Your opinion is very important to us.
Thank you for taking this time,
see you soon
https://www.1001hobbies.co.uk/

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Comprador Verificado

Rating: 1 out of 5

Published on 19/08/2022 à 20h10 following a purchase from 29/07/2022

Je n'ai toujours pas reçu de colis

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Response from 1001hobbies Published on 25/08/2022

Bonjour , Nous vous remercions de votre mail Nous vous vous prions de nous envoyer un mail à l adresse suivante [email protected] Bien cordialement

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Acheteur Vérifié

Rating: 5 out of 5

Published on 19/08/2022 à 17h55 following a purchase from 12/08/2022

Perfect Zero problems

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Acquirente Verificato

Rating: 4 out of 5

Published on 19/08/2022 à 16h16 following a purchase from 29/07/2022

Easy navigation. Lots of models can be found . Perhaps the delivery of the requested goods should be speeded up. However my opinion is very good

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Response from 1001hobbies Published on 14/09/2022

Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies

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Acheteur Vérifié

Rating: 5 out of 5

Published on 19/08/2022 à 15h38 following a purchase from 05/08/2022

Super delivery earlier than expected, goods very well packed, and quality products, I recommend +++.

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Acheteur Vérifié

Rating: 1 out of 5

Published on 19/08/2022 à 15h01 following a purchase from 11/08/2022

I'm getting tired (to put it politely) of your repeated e-mails every time I make a purchase! I've already told you: each email is the equivalent of a 40-watt bulb burning for 24 hours. You'll have to ask the "cadsup" who runs your sales department how many heatwaves, glacier melts and forest fires he needs before he understands, or if he'd rather have his children explain to him in 20 years' time how effective his sales strategy has been, climatically speaking. In the meantime, as far as possible, I'll avoid buying from you in the future, just so I can explain to him right away how effective it was, commercially speaking.

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Response from 1001hobbies Published on 25/08/2022

Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.

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Acheteur Vérifié

Rating: 5 out of 5

Published on 19/08/2022 à 13h37 following a purchase from 06/08/2022

Very Good

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Verified Buyer

Rating: 1 out of 5

Published on 19/08/2022 à 13h12 following a purchase from 21/07/2022

The level of customer support is appalling. Immediately after placing the order, I needed to cancel it, and looking at the order information, it was awaiting packaging, and not shipped. Despite me contacting them via email and phone, they simply refused to help, to the point that they were rude and condescending. Due to the web address being a .co.uk address, and a UK phone number, I assumed they were a UK based company, but they are based in France, so if I return it, I have to pay high postage fess. Not at all impressed with how they handled this, and I would strongly advise avoiding this unhelpful and difficult company

Response from 1001hobbies Published on 25/08/2022

Hello, Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you. see you soon https://www.1001hobbies.co.uk/

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Acheteur Vérifié

Rating: 1 out of 5

Published on 19/08/2022 à 07h44 following a purchase from 19/07/2022

I made the return under the conditions of the right of withdrawal. 3 weeks later I'm still waiting for a refund. I'm disappointed with the customer service.

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Response from 1001hobbies Published on 25/08/2022

Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.

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Acheteur Vérifié

Rating: 5 out of 5

Published on 18/08/2022 à 21h04 following a purchase from 24/07/2022

Very good site, nothing to complain about

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Acheteur Vérifié

Rating: 5 out of 5

Published on 18/08/2022 à 20h17 following a purchase from 04/08/2022

Great

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Acheteur Vérifié

Rating: 5 out of 5

Published on 18/08/2022 à 20h16 following a purchase from 01/08/2022

Very pleased

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Acheteur Vérifié

Rating: 5 out of 5

Published on 18/08/2022 à 19h35 following a purchase from 05/08/2022

Package arrived on time. Contents as ordered and well protected.

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Geverifieerde Koper

Rating: 1 out of 5

Published on 18/08/2022 à 17h22 following a purchase from 07/07/2022

Received wrong article, contacted by phone and by E-mail totally no response from 1001hobbies, no connection by phone at all

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Response from 1001hobbies Published on 25/08/2022

Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you. Thank you for your understanding, Sincerely, 1001hobbies customer service.

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Acheteur Vérifié

Rating: 5 out of 5

Published on 18/08/2022 à 16h40 following a purchase from 07/08/2022

Thank you for your professionalism Bravo

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Verified Buyer

Rating: 5 out of 5

Published on 18/08/2022 à 13h53 following a purchase from 20/07/2022

Very courtious! and understanding, I was confused about how the site worked at first but the staff solved all my issues and helped me with queries! their stock comes from another country but arrived very quickly when chosing the right postage option!

Response from 1001hobbies Published on 02/09/2022

Hello,
Thank you for your comment. Your opinion is very important to us.
Thank you for taking this time,
see you soon
https://www.1001hobbies.co.uk/

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Verifizierter Käufer

Rating: 5 out of 5

Published on 18/08/2022 à 12h48 following a purchase from 10/07/2022

Fast delivery and great products

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Response from 1001hobbies Published on 02/09/2022

Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service

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Verified Buyer

Rating: 3 out of 5

Published on 18/08/2022 à 10h36 following a purchase from 11/07/2022

The product was fine and reasonably priced, but it was not clear that 1001Hobbies.co.uk was actually in France so the delivery took ten days.

Response from 1001hobbies Published on 02/09/2022

Hello,
Thank you for your comment. Your opinion is very important to us.
Thank you for taking this time,
see you soon
https://www.1001hobbies.co.uk/