Customer reviews of 1001hobbies

Fast delivery. Beautiful webside.

The parcel numbered 6A22653865676 COLISSIMO never arrived in the letterbox. However, the Post Office mentioned delivery on December 28 in the letterbox...

bumpy delivery

rass

I am missing an order I have been sent the same order twice.

Very satisfied

They should communicate the non-existence of the requested material, to give the option to cancel it and expedite the shipment of the material that they do have in stock.

Everything arrived correctly

super

fast service. i recommend

Clear site, fast shipping I am totally satisfied

Finding products from your suppliers is too slow, as is shipping. The products for sale are great and from many brands.

Serious site. Very good order tracking.

I am missing a part of the order and no one is responding to me about it. It's been 20 days now.

prompt service, even in this busy Christmas period

reliable site, on-time delivery; reasonable prices

I went to the store in Paris 11 and was told that the item I wanted could only be purchased on the site! Order placed on the site on 16/12, payment made immediately. The available product was to be received within 2 to 4 days. Payment requested a second time on 18/12. Not having received proof of the 1st payment, I paid a second time to be sure of receiving it for Christmas. As a result, my order was counted twice (article and postage) because the 1st payment had been made! I was to receive my parcel before Christmas but then the product was no longer available! I sent messages and tried to call without any reply!
Having received nothing for Christmas, I called and finally got an answer! I asked for the order to be cancelled and reimbursed! The same day, I got a message telling me that the parcel was in my box, while a message told me that the product was still being restocked!
I'm willing to be understanding, it was Christmas, you were swamped, there's Covid, delivery times are hard to meet ... I'm not satisfied with this purchase and I do not recommend buying on your site!!!!

Very responsive, good packaging and very short lead time

Delivery on time. Top of the line

Great site. Fast and efficient. Would recommend.

everything was as I ordered

Happy with the product but disappointed with the packaging of the model and the utensils, which were delivered loose in the box...

a bit long

everything ran perfectly

Very mixed opinion, complicated order, order of 3 puzzles. After 3 days it was still being prepared, even though the site talks about fast delivery. When I sent a message, I was told that 1 puzzle was missing, and I was automatically given a credit note which did not interest me. I ask to cancel the order, and they accept my request and promise me a refund. 2 days later, this incomplete order is shipped. I'm offered to send the order back.... In short, after I don't know how many exchanges by e-mail because it's impossible to get them on the phone, I pick up the puzzles at a relay point and they promise to reimburse me for the missing puzzle which is still a credit .... I accept but I'm waiting..... Too bad they don't update the unavailabilities. The puzzles are great, well protected. But the after-sales service is pretty disastrous in the event of a problem that could have been resolved very quickly...

Fast and accurate shipping

Compliant products. Fast delivery.

Fast and accurate delivery!

Kit exactly as advertised. Website has option for English, but important parts of tracking remained in French. Fortunately, easy to understand with a little knowledge of the language.

I was absolutely delighted to find a rare Night Before Christmas Loungefly bag on 1001 Hobbies, that wasn’t on any other website I’d searched. Fast delivery with updates. Thank you

Very slow shipping, over a month, despite the item being in stock at purchase. Plastic item as described.

Fast, good packaging, large selection of products, thank you.

The two stars are because we did get our order eventually. But be warned that the products are shipped from another country and this company does not answer their phone or emails. You just have to have faith it will get there. I paid 45 dollars for expedited shipping however it still took 2 weeks for it to leave their warehouse in France. I ordered something else regular shipping and it took the same amount of time.

No one answers my calls. Delay too long (almost a month to receive my package) they sent my package in a mailbox that was not mine in another address and items that were not in stock but marked as available. To be avoided!

All good

very satisfied with my order and moreover received on the 24th and well packaged

everything is made of plastic, even the sails, it all comes in bulk

When you're missing an item from such a large order, it's a shame to block it in its entirety and delay delivery.

I place an order every month and the gift code has already expired, which isn't very commercial...

A quality and practical site. On the whole, delivery times were respected. Slight delay in December but before Christmas so that's the main thing and an e-mail to let me know about the delay. Quality products and lots of choice!