1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.
All reviews
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/04/2021
too long 1 year of waiting since the origin of the order following errors on your part and confusion in your emails. Fortunately, everything turned out fine.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
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Geverifieerde Koper
Rating: 2 out of 5
following a purchase from 05/05/2021
Product in order. Customer service poorly accessible. Answering machine not in Dutch. Time between ordering and receiving far too long. When you ask a question on the site you get no answer.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/05/2021
The product is as described and of good quality This is my second order and I recommend this site, personally I would recommend other items.
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Verified Buyer
Rating: 3 out of 5
following a purchase from 29/04/2021
Took ages to get the model .have to pay yo use PayPal. And the you have to pay for delivery. So not happy. I will not use 1001 unless I have to.
Sorry but I could have got this product as cheap but quicker if amazon
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Verified Buyer
Rating: 5 out of 5
following a purchase from 06/05/2021
I am very happy with this company. The models are excellent and the service I received is hassle free and also excellent. Is am very happy dealing with them
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Verified Buyer
Rating: 5 out of 5
following a purchase from 13/05/2021
Fabulous service and I will definately use their services again. I just ordered a Flying Colors Detail Decal sheet for a Boeing 707 320B/C model aircraft in 1/144 scale. I did not think I could get such an item but amazingly 1001 do sell them. 1001 stock some real gems that you cant get anywhere else. Many thanks.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/05/2021
Impeccable. A wide choice and quality products
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Acquirente Verificato
Rating: 1 out of 5
following a purchase from 17/05/2021
Order paid January 26, 2021. Evaded after a thousand trivial and false excuses after repeated threats from me to report the scam in place on 18/05/2012. You draw your own conclusions.
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Response from 1001hobbies
Hello, Thank you for your order. We regret this incident, twice we asked you for your Iban because the one you gave us is not the right one, we then asked you for an official document from the bank, but you did not want to transmit it.
We are sorry for your comment, but we cannot refund you today because French law requires us to refund you through the payment channel.
Sincerely, Laure
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/04/2021
Delivery times of over a month for items indicated as being in stock, or 5 days at worst. Delivery to a relay point was also complicated because the location changed several times (despite the fact that they were open). There was no signature when the parcel was collected from the self-service point with the name clearly visible. Fortunately, we were happy with the items, which met our expectations, especially 1 that we couldn't find anywhere else! In short, don't be in a hurry!
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Acquirente Verificato
Rating: 5 out of 5
following a purchase from 14/05/2021
prompt shipment as requested
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/04/2021
No problem at all
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/05/2021
I had delivery problems and they solved the problem very quickly and very efficiently. The material received was impeccable.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/05/2021
no French instructions.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/05/2021
Very fair price compared to other sites, impeccable packaging and very fast delivery... Very good.
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Verifizierter Käufer
Rating: 5 out of 5
following a purchase from 15/05/2021
Super quality and fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/05/2021
1001 hobbies has rectified its error, so all went well in this catch-up delivery.
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Comprador Verificado
Rating: 5 out of 5
following a purchase from 14/05/2021
This site is great
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/05/2021
Ok well received fast delivery
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/05/2021
The only tracking information provided to the customer is the payment receipt, the arrival of the parcel at the delivery point and the collection of the parcel from the delivery point. The order processing time is very long (it's certainly advertised)... so long that items in stock when the order is confirmed are no longer in stock when the order is prepared. And the customer receives no information. 1001hobbies offers RC items that I can't find on other sites in France... This state of affairs should not lead to a lack of information for the customer.
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Response from 1001hobbies
Hello, Thank you for your comment. To thank you for your loyalty, we are offering you free shipping on your next order to show you that this delay is not representative of the services we offer. To do this, please use the code PORTGRATUIT25.
To do so, please use the code PORTGRATUIT25. 1001 Hobbies Customer Service
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Verified Buyer
Rating: 5 out of 5
following a purchase from 15/05/2021
Quick service, well packaged and prompt delivery from Europe.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/05/2021
Very good product
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Verified Buyer
Rating: 5 out of 5
following a purchase from 15/05/2021
Great service I would order from this company again
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/05/2021
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/05/2021
Fast, well-protected shipment.
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Geverifieerde Koper
Rating: 5 out of 5
following a purchase from 10/05/2021
perfect delivery
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 24/04/2021
The order arrived very late. One item (Marvel figure) was delivered broken in the box. When I contacted customer service, I was answered in Dutch and was not offered a return or anything similar for a defective item, but a voucher for 5 euros. Is that a joke? I was also asked to send a photo. Just keep your hands off and order elsewhere for a higher price than from this joke of a company.
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Response from 1001hobbies
Hello, thank you for your e-mail. We regret this situation and apologize for this incident. We invite you to email us at [email protected] to explain what is going on.
Yours sincerely, 1001hobbies
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/05/2021
as usual, very well protected parcel, fast delivery. perfect service. I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/05/2021
Excellent site for model enthusiasts. Incredible selection. Easy navigation. Orders placed in the blink of an eye. Very fast delivery. Perfectly packaged product.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/03/2021
Order delivered 3 months after placing it
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Response from 1001hobbies
Mr GIVELET, Thank you for your comment. We would like to stress that there are 3 concepts to take into account on the site: In stock: dispatch within 48 working hours. These are physically stocked in the company's warehouse in Saint-Quentin-Fallavier. Available: dispatch within X to X days. These products are not currently in stock at the company's warehouse in Saint-Quentin-Fallavier and are generally dispatched within X to X days following the user's order, depending on the lead times of the various suppliers. Not available: these products are currently out of stock and cannot be ordered at the moment. As a result, some lead times may be extended due to current problems. We thank you for your understanding, 1001hobbies customer service.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 11/04/2021
great products, time lag acceptable due to distance
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 24/04/2021
Lack of clarity on delivery, takes way too long to know if order is approved....
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 10/05/2021
I bought two cans of spray paint, one arrived, but the other was not spray paint but a mini paint can.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/05/2021
I am very happy with my purchase. The parcel arrived very quickly. Everything is perfect. I recommend it!
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 14/05/2021
It is well structured and gives explanations about what you are buying
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Comprador Verificado
Rating: 5 out of 5
following a purchase from 28/03/2021
Excellent! The order was a little delayed due to a problem, but the service was great and the solutions were fantastic. Thank you very much! .
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/05/2021
Top!
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Verifizierter Käufer
Rating: 5 out of 5
following a purchase from 16/05/2021
Top, fast delivery, great articles, I will buy here again any time
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Comprador Verificado
Rating: 5 out of 5
following a purchase from 08/05/2021
Very fast and correct shipping. The search on the site is very easy thanks to the filters. All the model stores I used to go to since I was a child have been closing one after the other. I love having this site where I can find everything.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/05/2021
good performance that made me forget a less pleasant previous one
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 14/05/2021
Delivery was fine on time, packaging was less so, sides of box torn cardboard buckled, contents survived thankfully.
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