English 
A
Rating: 5 out of 5
very good
Translated reviews
Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 285 published reviews
Summary of reviews
Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
All reviews
A
Rating: 5 out of 5
very good
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V
Rating: 5 out of 5
Everything was very clear and well structured.
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A
Rating: 5 out of 5
gift received quickly and correctly
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C
Rating: 5 out of 5
My experience with you has been excellent in all aspects, thank you for your efficiency.
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V
Rating: 4 out of 5
I was very happy with the service and the product, however, the import duty stung a bit, but only reason I didn’t give 5 stars is that the wife found out and I was in the naughty corner for the rest of the evening.
V
Rating: 5 out of 5
Service is good! Shipping can be expensive!
G
Rating: 5 out of 5
Fast delivery lots of choice
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V
Rating: 5 out of 5
Excellent service, items packaged in good order to protect them in post, recommended company to buy from
A
Rating: 5 out of 5
Second order was quick and trouble-free.
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V
Rating: 5 out of 5
Just started using 1001 hobbies all good
A
Rating: 4 out of 5
Order very good Delivery a little long
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V
Rating: 3 out of 5
The stuff I ordered was ok But the delivery time was slow even allowing for the current problems. I had not realised that it was coming from France.
A
Rating: 4 out of 5
I had trouble finding the books in the site menus. fortunately, the search function is there. the books arrived in a sturdy package.
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A
Rating: 1 out of 5
Very unhappy
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Response from 1001hobbies
Mr Lastella, Thank you for your comment. We regret this and apologize for the incident. We invite you to come back to us and explain what happened!
Sincerely, 1001 hobbies Customer Service
Sincerely, 1001 hobbies Customer Service
V
Rating: 5 out of 5
Comprehensive and easy to use.
A
Rating: 5 out of 5
Fast delivery, order conforms, very good follow-up
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V
Rating: 4 out of 5
1st delivery went missing but after contacting them they did everything possible to ensure they delivered promptly the second time. Would definitely use them again
V
Rating: 5 out of 5
Great selection of products on the site and excellent service. I would highly recommend using 1001 hobbies from my first experience purchasing from them.
A
Rating: 5 out of 5
Very professional, great
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V
Rating: 5 out of 5
Really easy to follow website, found exactly what I was looking for, paying and shipping was brilliant and super fast too, brilliant prices, will definitely use again, thank you.
V
Rating: 4 out of 5
Took a while to tell me they couldn't provide stock to me, although on their website they had it marked as "in stock". Once they did, a refund was very quickly provided.
V
Rating: 1 out of 5
Still waiting to recieve order
Response from 1001hobbies
Hello,
Thank you for your email. We inform you that the sending of your order is delayed because of the Brexit, indeed, our supplier being in England, the deliveries are really complicated but know that we do everything possible to send your orders as soon as possible.
Thank you for your trust and your understanding,
Best regards
Laure
Thank you for your email. We inform you that the sending of your order is delayed because of the Brexit, indeed, our supplier being in England, the deliveries are really complicated but know that we do everything possible to send your orders as soon as possible.
Thank you for your trust and your understanding,
Best regards
Laure
V
Rating: 1 out of 5
Ordered a model which was sent back for some reason. I was informed and told it would be on its way but as yet no model and no reply to my emails. Don't mind the delay as long as they keep me informed but lack of communication is very poor. Will be getting bank to recover money if model/communication not forthcoming soon.
Response from 1001hobbies
Hello,
Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you.
see you soon
https://www.1001hobbies.co.uk/
Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you.
see you soon
https://www.1001hobbies.co.uk/
V
Rating: 5 out of 5
In words, excellent.
V
Rating: 2 out of 5
Sent me the wrong product and haven’t responded to my email querying the incorrect order.
Response from 1001hobbies
Hello,
Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you.
see you soon
https://www.1001hobbies.co.uk/
Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you.
see you soon
https://www.1001hobbies.co.uk/
A
Rating: 5 out of 5
I recommend this site for your purchases. Very fast shipping, very well packed and good price.
Translated reviews
V
Rating: 1 out of 5
Our order. An expensive two way radio headset was delivered faulty. The main headset was damaged and not functioning properly.
We told them on the customer service contact which was an incorrect email. We are very concerned that we may not get a replacement item or our money back. The fact that the email address is not working gives us cause to believe that we are in trouble with this.
We told them on the customer service contact which was an incorrect email. We are very concerned that we may not get a replacement item or our money back. The fact that the email address is not working gives us cause to believe that we are in trouble with this.
Response from 1001hobbies
Hello ,
Thank you for your comment. We will get back to you as soon as possible to understand what is going on?
Thank you for your understanding,
Laure
Thank you for your comment. We will get back to you as soon as possible to understand what is going on?
Thank you for your understanding,
Laure
V
Rating: 2 out of 5
Very poor service.Ordered some little bottles of acrylic paint a month ago and still haven’t received it.If I had known it was out of stock, I would have never ordered it.Building project severely delayed.
V
Rating: 5 out of 5
Had issue with payment but I think this was down to PayPal and not 1001 Hobbies. Was resolved and 1001 replied to my e-mail to them. Gave me an ETA for ordered item so no complaints. Happy so far!
A
Rating: 5 out of 5
Perfect
Translated reviews
V
Rating: 5 out of 5
Great communication and great service.
V
Rating: 5 out of 5
Delivered on time.
V
Rating: 1 out of 5
Since my last review still no refund only ideal promises of customer services contacting me to arrange refund. Maybe they bissy blockading Jersey? Maybe soon I can go direct to there offices in person and cause a fuss and that way I,ll get my refund.
Response from 1001hobbies
Hello,
We regret to inform you that we do not have a return of your package by UPS. We send you an email to understand what happened and why your return is not registered
Thank you for your return
Sincerely,
Laure
We regret to inform you that we do not have a return of your package by UPS. We send you an email to understand what happened and why your return is not registered
Thank you for your return
Sincerely,
Laure
A
Rating: 4 out of 5
Satisfied with this transaction , fast , clear , maybe a little high shipping cost
Translated reviews
V
Rating: 5 out of 5
Always satified with prompt shipping and value pricing. Two thumbs up!
V
Rating: 5 out of 5
A first class service with very competitive prices
V
Rating: 1 out of 5
All items I believed were in stock, then I Had no further communication after order confirmed,due to covid i was prepared to wait a little longer for the delivery.
emailed about two later to find out what was happening to then be told all items where out of stock.i was offered a credit or refund but chose the refund.
Just bad communication.
emailed about two later to find out what was happening to then be told all items where out of stock.i was offered a credit or refund but chose the refund.
Just bad communication.
Response from 1001hobbies
Dear customers,
We thank you for your comment. We have on the site 148000 references, and you will understand that we cannot stock 148000 references in our warehouse.
We also inform you that there are 32 notions to take into account on our site:
In stock: shipping within 48 working hours. These are physically in stock in the warehouse of the company in Saint-Quentin-Fallavier.
Available: shipping within X to X days. These products are not currently in stock at the company's warehouse in Saint-Quentin-Fallavier and are generally shipped within X to X days following the user's order, depending on the lead times of the various suppliers.
Not available: these products are currently out of stock and cannot be ordered at this time.
We thank you for your understanding,
Have a nice day
1001hobbies customer service.
Translated with www.DeepL.com/Translator (free version)
We thank you for your comment. We have on the site 148000 references, and you will understand that we cannot stock 148000 references in our warehouse.
We also inform you that there are 32 notions to take into account on our site:
In stock: shipping within 48 working hours. These are physically in stock in the warehouse of the company in Saint-Quentin-Fallavier.
Available: shipping within X to X days. These products are not currently in stock at the company's warehouse in Saint-Quentin-Fallavier and are generally shipped within X to X days following the user's order, depending on the lead times of the various suppliers.
Not available: these products are currently out of stock and cannot be ordered at this time.
We thank you for your understanding,
Have a nice day
1001hobbies customer service.
Translated with www.DeepL.com/Translator (free version)
V
Rating: 5 out of 5
kept informed all the way through the transaction, only downside was the carrier
Monique was an absolute treasure to deal with
Monique was an absolute treasure to deal with
V
Rating: 4 out of 5
Good communication on order and quick delivery