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A
Rating: 5 out of 5
Impeccable. A wide choice and quality products
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 729 published reviews
Summary of reviews
1001hobbies delivers quickly and reliably, with many reviews noting fast shipping and on-time or timely delivery across a wide range of orders. Customers repeatedly mention items arriving in good condition and well packaged, and several highlight accurate descriptions and the ability to find hard-to-get items in stock. The store’s customer service and responsiveness are reflected in quick answers to product questions and smooth transactions, with buyers expressing satisfaction and willingness to shop again. Broad product selection and detailed kit or item quality are commonly praised, along with careful packaging and efficient order fulfillment.
All reviews
A
Rating: 1 out of 5
Order paid January 26, 2021. Evaded after a thousand trivial and false excuses after repeated threats from me to report the scam in place on 18/05/2012. You draw your own conclusions.
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Response from 1001hobbies
Hello, Thank you for your order. We regret this incident, twice we asked you for your Iban because the one you gave us is not the right one, we then asked you for an official document from the bank, but you did not want to transmit it.
We are sorry for your comment, but we cannot refund you today because French law requires us to refund you through the payment channel.
Sincerely, Laure
We are sorry for your comment, but we cannot refund you today because French law requires us to refund you through the payment channel.
Sincerely, Laure
A
Rating: 3 out of 5
Delivery times of over a month for items indicated as being in stock, or 5 days at worst. Delivery to a relay point was also complicated because the location changed several times (despite the fact that they were open). There was no signature when the parcel was collected from the self-service point with the name clearly visible. Fortunately, we were happy with the items, which met our expectations, especially 1 that we couldn't find anywhere else! In short, don't be in a hurry!
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A
Rating: 5 out of 5
prompt shipment as requested
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A
Rating: 5 out of 5
No problem at all
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A
Rating: 5 out of 5
I had delivery problems and they solved the problem very quickly and very efficiently. The material received was impeccable.
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A
Rating: 4 out of 5
no French instructions.
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A
Rating: 5 out of 5
Very fair price compared to other sites, impeccable packaging and very fast delivery... Very good.
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V
Rating: 5 out of 5
Super quality and fast delivery
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A
Rating: 4 out of 5
1001 hobbies has rectified its error, so all went well in this catch-up delivery.
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C
Rating: 5 out of 5
This site is great
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A
Rating: 5 out of 5
Ok well received fast delivery
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A
Rating: 2 out of 5
The only tracking information provided to the customer is the payment receipt, the arrival of the parcel at the delivery point and the collection of the parcel from the delivery point. The order processing time is very long (it's certainly advertised)... so long that items in stock when the order is confirmed are no longer in stock when the order is prepared. And the customer receives no information. 1001hobbies offers RC items that I can't find on other sites in France... This state of affairs should not lead to a lack of information for the customer.
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Response from 1001hobbies
Hello, Thank you for your comment. To thank you for your loyalty, we are offering you free shipping on your next order to show you that this delay is not representative of the services we offer. To do this, please use the code PORTGRATUIT25.
To do so, please use the code PORTGRATUIT25. 1001 Hobbies Customer Service
To do so, please use the code PORTGRATUIT25. 1001 Hobbies Customer Service
V
Rating: 5 out of 5
Quick service, well packaged and prompt delivery from Europe.
A
Rating: 4 out of 5
Very good product
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V
Rating: 5 out of 5
Great service I would order from this company again
A
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Fast, well-protected shipment.
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G
Rating: 5 out of 5
perfect delivery
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V
Rating: 1 out of 5
The order arrived very late. One item (Marvel figure) was delivered broken in the box. When I contacted customer service, I was answered in Dutch and was not offered a return or anything similar for a defective item, but a voucher for 5 euros. Is that a joke? I was also asked to send a photo. Just keep your hands off and order elsewhere for a higher price than from this joke of a company.
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Response from 1001hobbies
Hello, thank you for your e-mail. We regret this situation and apologize for this incident. We invite you to email us at [email protected] to explain what is going on.
Yours sincerely, 1001hobbies
A
Rating: 5 out of 5
as usual, very well protected parcel, fast delivery. perfect service. I recommend
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A
Rating: 5 out of 5
Excellent site for model enthusiasts. Incredible selection. Easy navigation. Orders placed in the blink of an eye. Very fast delivery. Perfectly packaged product.
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A
Rating: 1 out of 5
Order delivered 3 months after placing it
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Response from 1001hobbies
Mr GIVELET, Thank you for your comment. We would like to stress that there are 3 concepts to take into account on the site: In stock: dispatch within 48 working hours. These are physically stocked in the company's warehouse in Saint-Quentin-Fallavier. Available: dispatch within X to X days. These products are not currently in stock at the company's warehouse in Saint-Quentin-Fallavier and are generally dispatched within X to X days following the user's order, depending on the lead times of the various suppliers. Not available: these products are currently out of stock and cannot be ordered at the moment. As a result, some lead times may be extended due to current problems. We thank you for your understanding, 1001hobbies customer service.
V
Rating: 4 out of 5
great products, time lag acceptable due to distance
G
Rating: 3 out of 5
Lack of clarity on delivery, takes way too long to know if order is approved....
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C
Rating: 3 out of 5
I bought two cans of spray paint, one arrived, but the other was not spray paint but a mini paint can.
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A
Rating: 5 out of 5
I am very happy with my purchase. The parcel arrived very quickly. Everything is perfect. I recommend it!
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A
Rating: 4 out of 5
It is well structured and gives explanations about what you are buying
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C
Rating: 5 out of 5
Excellent! The order was a little delayed due to a problem, but the service was great and the solutions were fantastic. Thank you very much! .
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A
Rating: 5 out of 5
Top!
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V
Rating: 5 out of 5
Top, fast delivery, great articles, I will buy here again any time
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C
Rating: 5 out of 5
Very fast and correct shipping. The search on the site is very easy thanks to the filters. All the model stores I used to go to since I was a child have been closing one after the other. I love having this site where I can find everything.
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A
Rating: 5 out of 5
good performance that made me forget a less pleasant previous one
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G
Rating: 4 out of 5
Delivery was fine on time, packaging was less so, sides of box torn cardboard buckled, contents survived thankfully.
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A
Rating: 5 out of 5
Super
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A
Rating: 5 out of 5
order as expected
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V
Rating: 5 out of 5
Everything top!
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A
Rating: 5 out of 5
Fast and efficient, as always. Thanks to the team.
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A
Rating: 4 out of 5
Good after-sales service, but not easy to contact...
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G
Rating: 5 out of 5
Clear and user-friendly site
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