Customer reviews of 1001hobbies

Site deserved more details on products. Prices a little high. Expensive delivery costs with long lead times.

Good service and received in the expected time

I used 1001hobbies for the first time and I think there service is excellent the goods arrived quick and the shade I ordered was 100% correct

Despite a laborious delivery due to a long delay in restocking, I congratulate the customer service team who answered my questions and acted accordingly.

I found the 1001hobbies site very easy to navigate & when I saw a kit that I was really wanting to purchase at a good price, I saw this one.
I completed the purchase, including opening an account, very quickly on 3rd March, & waited for delivery.
As this is the most expensive kit that I have ever bought, (I have in the past with other suppliers, purchased & paid the cost of the kit as advertised on the website).
There was nothing on the order form I could find that informed me of any other costs. (billing informed me that tax was included within the price).
After 5 working Days, I contacted 1001hobbies by Email for an update & was informed that it would be shipped within 2 to 3 Working days. (that was fine).
I tried using the Tracking Facility on the website (typing in my Order Number), but that didn't work.
On the 17th March I received an Email from the Carrier informing me that the package was on its way.
On the 23rd March, I received a letter from "Parcel Force" informing me that a VAT charge + Clearance Fee was required to release this package.
I Emailed 1001hobbies & tried to use the "Support" facility on the website.
This only informed me that it would be answered "soon", (other websites can have an online chat available).
As I didn't receive an answer by 24th March, I contacted "Parcel Force" & paid the extra charges.
The kit was delivered on the 25th March.
What an excellent model, really pleased with it.
My reason for only giving 3 Stars is due to the "Not being aware the extra charges required to have this delivered",& taking 16 Working Days for it to be delivered.
I have received an Email from 1001hobbies on the 26th March, informing me that due to BREXIT, orders over GBP132 are subject to taxes requested by customs.
There is NOTHING that I could find on the Purchase Order informing me of this, even though in the same Email informs me that this information is indicated on the summary of my basket.
I have since tried to find this & still cannot find it.
My comment to 1001hobbies is, Please make this visible in UPPER CASE & HIGHLIGHTED, as you do for the "COVID HEADLINE ON DELIVERIES".
As I know this information now, I will take this into account, if I use 1001hobbies again in the future.

Everything was very easy and that I am not very good with new technologies. I easily found what I was looking for and the payment without problems also arrived very soon sure I will repeat the experience of buying in 1oo1 hobbies.

Serious site, high marks to Laure for her efficiency and kindness.

Fast and impeccable delivery. Excellent value for money. I will definitely repeat and recommend to my friends.

Excellent and fast service good day

everything was perfect

They have answered my inquiries.

Gladly again

Great selection, great prices, fast shipping, thank you!

The order arrived perfect, they were paintings, it was what I ordered. Nothing to complain about, perfect delivery times.

Webshop is very clear and organized and very fast delivery !

everything perfect

Easy, compliant, fast delivery

Everything fine, thanks!

great selection, serious delivery... it's my favorite site.

Conforms to my order. Very satisfied for a first order.

Fast, well-tracked delivery with quality products

Fine store and neatly delivered and fast

Fast shipping. Reliable stock status. Serious packaging. No complaints.

Everything is fine

Interesting site for products not found elsewhere.

Very good responsiveness

happy , quick response and delivery

Very good - fast delivery - no worries.

Very professional company. Great and complete website, very easy to buy and pay. The deliveries have improved a lot since last January when I made my previous purchase. I hope the deliveries continue to be so punctual.

Quality products and good prices. Fast and trouble free shipping. It is evident that they care about the customer.

Always very good but not convinced of the delivery by private parcels

Everything came! Wonderful

Hello, You sent me an order placed at the beginning of December when we had agreed that I would benefit from a credit note since you had been unable to supply it to me due to a stock shortage! And then, months later, you sent it to me, but since Christmas, I had found it elsewhere! You sent it to me without asking my opinion and using my credit note... Sincerely

Good communication and problem solving.

very late delivery

Sufficient information on state of affairs

Good site with many products

a great site lots of models to choose from, looking for something special and found it

all is good

good company suppling all the parts needed