Customer reviews of 1001hobbies

Everything perfect the model arrived in perfect condition and in the time I was told when I bought it.

fast delivery Product arrived quickly, in a well protected box.

Product arrived quickly in a well protected box.

fast delivery Product arrived quickly, in a well protected box.

They don't listen to customers when they have a problem They force your hand illegally

Everything is perfect as always, thank you!

Product conforms to expectations Short delivery time RA

Poor order management

The helicopter I've ordered won't work.

Delay a bit long but given the circumstances...

you need a gataloque

Good price and fast delivery I recommend

This site offers a wide range of Metal Earth products. A product to recommend for anyone who is patient and meticulous with their hands and/or has concentration problems. It's great fun, and the results are marvellous in their detail and f

Pleasant telephone contact Order well packed and delivered on time

Very satisfied and very neatly packed

I paid 12 euros for fast shipping as it was a birthday gift. It's been a month and nothing zero solutions. ES

Delivery and merchandise are correct as ordered.

Lots of choice and received quickly. Perfect

Everything is fine only the delivery times are very long

Good service Products are as described Wide choice of brands and scale sizes

I ordered 2 Simpsons talking bottle openers. The packaging on one was already open on receipt & didn���t work. The other is properly packaged but you can test the talking as there���s an instruction on the packet to do that. It doesn���t work either. The same day I received them I emailed 1001 model kits & explained. I sent photos. I said I wanted to return them & get either 2 that worked or a refund. I got an email back saying they didn���t accept back things that had been opened & suggested that they might need new batteries!! These things were new! But I had not opened them - they are still as they were as I���m still waiting to hear from them about what they���re going to do! Disgusted with the quality of goods and the lack of customer service. They are not fit for purpose. I���m about ��30+ down and left with 2 useless products. Disappointed as these were for presents too. 1 wa

Good price, range and dispatch, although delivery was disappointing even considering crisis. Lack of recognisable item codes as well as their reference makes more difficult to find things - and appearance on search engines

Cobi 2508a ordered Cobi 2508 received :- According to the online store, the correct product was available but unfortunately the confirmation ONLY says 2508 and the product suddenly disappeared from the online store """". Disappointing but you learn from it.

Parts are missing.

Quick and careful delivery

Parcel well received serious follow-up on the other hand I had to repurchase an adapter of English-French plug.

I am awarding 4 stars because the advertisement leads one to believe you are a UK based company and it was only when I was advised by Hermes that they had a parcel from B2C Europe and upon subsequent delivery that I realised you were based outside UK. That in itself is not a problem, I am happy to deal with companies outside UK, it was just not expected. Apart from that excellent, kits were as ordered and dispatched promptly but delivery was longer than I expected as I thought you was UK based, but was ok considering you are not UK based..

Good site and speedy delivery

Excellent service

It was a gift and he loved it

On an order that there were problems with the supplier for 2 items out of 10 they did not send me the order. It has been 20 days. I have asked them to advance me what they have but they tell me that they will send me the order only when everything is ready. I am still waiting

I placed an order on June 10th, payment was confirmed on the 12th, it is now the 19th and the order is still in process. I ordered all the products that according to the website were in stock, so I don't understand the delay in receiving the order.

I bought a truck and it arrived in perfect condition. Good servi

everything perfect

Avoid. Unreliable and 0 customer service I have been waiting for 13 days my order. The phone line as been cut off so no way to talk to someone. Once I have contacted them via support on the webpage they finally told me there was an issue with the stock levels, which is understandable but should have been made aware at time or purchase or been contacted directly when prior the expected delivery date. Once they reply via email any response you send back there is no action. I had to contact the 6 times via the support every time going no where. 10 days after the expected delivery date, and after for the 3rd time requesting to cancel the order and refund the money, I receive a new order confirmation email, UNBELIEVABLE. As soon I receive the parcel It will sent back and hoping the 30days money back guarantee is not an other scam. This is not how you treat your customers.

I have been waiting for 13 days my order. The phone line as been cut off so no way to talk to someone. Once I have contacted them via support on the webpage they finally told me there was an issue with the stock levels which is understandable but should have been made aware at time or purchase or been contacted directly when prior the expected delivery date. Once they reply via email any response you send back there is no action. I had to contact the 6 times via the support every time going no where. 10 days after the expected delivery date and after for the 3rd time requesting to cancel the order and refund the money I receive a new order confirmation email UNBELIEVABLE. As soon I receive the parcel It will sent back and hoping the 30days money back guarantee is not an other scam. This is not how you treat your customers.

Avoid. Unreliable and 0 customer service I have been waiting for 13 days my order. The phone line as been cut off so no way to talk to someone. Once I have contacted them via support on the webpage they finally told me there was an issue with the stock levels, which is understandable but should have been made aware at time or purchase or been contacted directly when prior the expected delivery date. Once they reply via email any response you send back there is no action. I had to contact the 6 times via the support every time going no where. 10 days after the expected delivery date, and after for the 3rd time requesting to cancel the order and refund the money, I receive a new order confirmation email, UNBELIEVABLE. As soon I receive the parcel It will sent back and hoping the 30days money back guarantee is not an other scam. This is not how you treat your customers.

The interlocking parts weren't properly calibrated - a few mm off, but enough to complicate fitting. I had to push a bit to get it to fit, and the fasteners broke. Result: 90€ down the drain. For 90€ I expected better quality. In short, first and last f

DELIVERY PENDING SINCE MAY 21 payment made and cleared NO MESSAGE + SCAM AND MEPRI

un reference qui manque dommage que l'on attende qu'elle soit de nouveau en stock cela bloque la commande sinon tres bon site avec un grand choixet de qualitè. cordialemen