Customer reviews of 1001hobbies

I placed an order on May 27. The amount was immediately debited but no order confirmation. 15 days later I started to write messages through the support not a single response. I finally found a contact address on trustpilot. No response. It's now been over a month since the order was placed and I've had no response to my requests. Mostly, I've had time to realize that prices are lower with this company.

To flee like the plague they debit the money and products are then unavailable although competitors have it in stock they offer a credit and refuses any refund I intend to take legal action against them and to finish the show they do not answer the phone because of covid!

An order placed 3 weeks ago with colissimo option no news no answer unreachable by telephone on the other hand my account was debited very quickly. It's a shame I can't get a

Fast delivery despite the context of the pandemic the stock is well stocked just the prices higher than your competitors too bad! If not in stock elsewhere I recommend you. Sincerely . M

Great thanks

Good job. Excellent selection and thank you for improving the website at the beginning the navigation through it was a pain.

It arrived perfectly and faster than I thought it would.

Duurt veel te lang. Duurt veel te lang. Bij vergelijkbare winkels krijg ik mijn bestelling de dag erna binnen (ook tijdens corona, dat kan dus niet meer als excuus worden gebruikt). Hier 10 dagen geleden besteld, en mijn bestelling is nog niet eens verstuurd. Bovendien meer verzendkosten betaald dan bij vergelijkbare websites. Kreeg de dag na mijn bestelling een mail van '1001hobbys.nl' en in het onderwerp '1001hobbies'. In de mail stond een link naar '1001hobbies.nl' terwijl die hele website niet bestaat. Ook nadat ik een poos geleden bij deze winkel iets had besteld kreeg ik een week erna allemaal reclamemails in 3 verschillende talen van ze. Op hun website laten ze alleen de 4- en 5-sterrenreviews zien. Get your shit together, 1001hobbies/1001hobbys/1001modelkits/1001modelbouw! Het is overduidelijk een zooi bij jullie.

Duurt veel te lang. Bij vergelijkbare winkels krijg ik mijn bestelling de dag erna binnen (ook tijdens corona dat kan dus niet meer als excuus worden gebruikt). Hier 10 dagen geleden besteld en mijn bestelling is nog niet eens verstuurd. Bovendien meer verzendkosten betaald dan bij vergelijkbare websites. Kreeg de dag na mijn bestelling een mail van '1001hobbys.nl' en in het onderwerp '1001hobbies'. In de mail stond een link naar '1001hobbies.nl' terwijl die hele website niet bestaat. Ook nadat ik een poos geleden bij deze winkel iets had besteld kreeg ik een week erna allemaal reclamemails in 3 verschillende talen van ze. Op hun website laten ze alleen de 4- en 5-sterrenreviews zien. Get your shit together 1001hobbies/1001hobbys/1001modelkits/1001modelbouw! Het is overduidelijk een zooi bij jullie.

Perfect product and delivery on time

Duurt veel te lang. Duurt veel te lang. Bij vergelijkbare winkels krijg ik mijn bestelling de dag erna binnen (ook tijdens corona, dat kan dus niet meer als excuus worden gebruikt). Hier 10 dagen geleden besteld, en mijn bestelling is nog niet eens verstuurd. Bovendien meer verzendkosten betaald dan bij vergelijkbare websites. Kreeg de dag na mijn bestelling een mail van '1001hobbys.nl' en in het onderwerp '1001hobbies'. In de mail stond een link naar '1001hobbies.nl' terwijl die hele website niet bestaat. Ook nadat ik een poos geleden bij deze winkel iets had besteld kreeg ik een week erna allemaal reclamemails in 3 verschillende talen van ze. Op hun website laten ze alleen de 4- en 5-sterrenreviews zien. Get your shit together, 1001hobbies/1001hobbys/1001modelkits/1001modelbouw! Het is overduidelijk een zooi bij jullie.

Wide selection and fast delivery, even during the health crisis

Very good feedback I loved and fast delivery

Very satisfied with my purchase

Nice product. I'm satisfied.

Perfect matching order

Still not shipped after three weeks

Worst Supplier I have ever dealt with Possibly the worst supplier I have ever had to deal with & if there was a Zero rating I would give it. Placed an order and after 6 weeks nothing received and very limited communication from 1001. Decided to cancel order and requested a refund that has taken a further 6 weeks for return to me. At no time did 1001 answer what I call a straight question with a straight answer. The so called London phone number is either off or answer machine but then what would you expect when the company is based in FRANCE. So if you intend purchasing from this company be & you experience problems be prepared for a difficult time.

Possibly the worst supplier I have ever had to deal with & if there was a Zero rating I would give it. Placed an order and after 6 weeks nothing received and very limited communication from 1001. Decided to cancel order and requested a refund that has taken a further 6 weeks for return to me. At no time did 1001 answer what I call a straight question with a straight answer. The so called London phone number is either off or answer machine but then what would you expect when the company is based in FRANCE. So if you intend purchasing from this company be & you experience problems be prepared for a difficult time.

Worst Supplier I have ever dealt with Possibly the worst supplier I have ever had to deal with; if there was a Zero rating I would give it. Placed an order and after 6 weeks nothing received and very limited communication from 1001. Decided to cancel order and requested a refund that has taken a further 6 weeks for return to me. At no time did 1001 answer what I call a straight question with a straight answer. The so called London phone number is either off or answer machine but then what would you expect when the company is based in FRANCE. So if you intend purchasing from this company be & you experience problems be prepared for a difficult time.

Efficient dealer. Item delivered on time. Well packed.

Have dealt with 1001 modelkits on several occasions and have always had excellent service and good bargains.

I mistakenly paid for an order three times, only one payment was refunded and the order was cancelled.

22 days, no tracking ID and they have no idea when/were my item is 22 days no tracking number, they keep passing it off as we am waiting for it to get to us, they tryed fobbing me off with a 5% off another item DO NOT BUY FROM THIS COMPANY.

Do not buy from this seller Do not buy from this seller, absolute joke. No items received, no response to communications. Extremely dissapointed. Case raised with paypal.

Poor Customer Service Thought this was a UK company as it said 1001modelkits.co.uk and it had a UK phone number. Found out after placing order that they are in France. The site does not have live stock details so when you find out the kits you have ordered are unavailable that is when the problem starts. Trying to get your money refunded is very difficult with delay tactics in reply emails. Had to use Paypal dispute process to get my money refunded. Would never use them again, extremely poor customer service. I Do not recommend this seller.

Do not buy from this seller absolute joke. No items received no response to communications. Extremely dissapointed. Case raised with paypal.

22 days no tracking number they keep passing it off as we am waiting for it to get to us they tryed fobbing me off with a 5% off another item DO NOT BUY FROM THIS COMPANY.

Thought this was a UK company as it said 1001modelkits.co.uk and it had a UK phone number. Found out after placing order that they are in France. The site does not have live stock details so when you find out the kits you have ordered are unavailable that is when the problem starts. Trying to get your money refunded is very difficult with delay tactics in reply emails. Had to use Paypal dispute process to get my money refunded. Would never use them again extremely poor customer service. I Do not recommend this seller.

goods in perfect condition .

Do not buy from this seller Do not buy from this seller, absolute joke. No items received, no response to communications. Extremely dissapointed. Case raised with paypal.

22 days, no tracking ID and they have no idea when/were my item is 22 days no tracking number, they keep passing it off as we am waiting for it to get to us, they tried fobbing me off with a 5% off another item DO NOT BUY FROM THIS COMPANY.

Poor Customer Service Thought this was a UK company as it said 1001modelkits.co.uk and it had a UK phone number. Found out after placing order that they are in France. The site does not have live stock details so when you find out the kits you have ordered are unavailable that is when the problem starts. Trying to get your money refunded is very difficult with delay tactics in reply emails. Had to use Paypal dispute process to get my money refunded. Would never use them again, extremely poor customer service. I Do not recommend this seller.

Good surves clear the mail

Great kit super price

Very good. I didn���t realise they were based In France when I ordered. They had a kit I couldn���t get anywhere else. Really good service. The kit arrived well packaged and

Priority shipping not honoured I ordered a model costing over 120 euros and elected to pay for quicker shipping which guaranteed delivery in 3 days. 10 days later the model arrived and my request to have the shipping costs refunded was refused as they claimed they could not refund postage as the models had already been shipped! If I had known this was a French company I would never have ordered from them.

I ordered a model costing over 120 euros and elected to pay for quicker shipping which guaranteed delivery in 3 days. 10 days later the model arrived and my request to have the shipping costs refunded was refused as they claimed they could not refund postage as the models had already been shipped! If I had known this was a French company I would never have ordered from them.

Good offerings and well presented attentive and prompt service.

Customer service unable to validate the credit notes they granted me, not to mention an order that still hasn't arrived after more than 4 weeks of waiting, even though I had removed the items that were no longer in stock in order to speed things up ... e