/5
★★★★☆
based on 36979 reviews published
★★★★☆
based on 36979 reviews published
Latest customer reviews
4
/5
★★★★☆
Great product but a little slow on delivery, Probably my error for not checking, this is a french company despite the .co.uk
Verified Buyer
purchased on 12/12/2020
5
/5
★★★★★
Great customer service
Verified Buyer
purchased on 12/12/2020
5
/5
★★★★★
Good and clear communication both on the website (delivery time) and via email regarding track & trace and date of shipment
Geverifieerde Koper
purchased on 12/12/2020
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1
/5
★☆☆☆☆
I have not received my order yet. Impossible to give a good opinion after more than 1 week. The shipping information is false.
Comprador Verificado
purchased on 12/12/2020
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5
/5
★★★★★
Great products arrived on time
Acquirente Verificato
purchased on 11/12/2020
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3
/5
★★★☆☆
The site is well organized The site is well organized. Prices seem to be pretty good compared to other sites. My problem is with the shipping - while this is not a problem 1001models is responsible for, I have not received the order I placed on 10-31. The only tracking info I've received indicates that the United States Postal Service accepted the package in France for delivery on November 11. Since then, the package has disappeared into a lost package hell. I've begun trying to get help finding the package and effecting delivery from both 1001models and the U.S. Postal Service. So far, it hasn't been located.
Verified Buyer
purchased on 11/12/2020
Answer from 1001hobbies
Dear sir Graham, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you soon on our website 1001hobbies
1
/5
★☆☆☆☆
Not the best customer service or quality Placed an order and then my problems started! Had no order confirmation just payment details, upon further investigation the website came up as a scam! Sent an enquiry to them and asked them to cancel my order and also enquired as to what was wrong with their website unfortunately this resulted in several rude emails from them refusing to cancel my order, and not once explaining what was wrong with their website.However my order did arrive and sadly not the best quality! I would recommend shop around for your models and avoid these people.
Verified Buyer
purchased on 11/12/2020
1
/5
★☆☆☆☆
Not the best customer service or quality Placed an order and then my problems started! Had no order confirmation just payment details, upon further investigation the website came up as a scam! Sent an enquiry to them and asked them to cancel my order and also enquired as to what was wrong with their website unfortunately this resulted in several rude emails from them refusing to cancel my order, and not once explaining what was wrong with their website.However my order did arrive and sadly not the best quality! I would recommend shop around for your models and avoid these people.
Acheteur Vérifié
purchased on 11/12/2020
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5
/5
★★★★★
No problem. good service
Acheteur Vérifié
purchased on 11/12/2020
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1
/5
★☆☆☆☆
Metal earth model received with twisted packaging so model damaged and a brush c
Acheteur Vérifié
purchased on 11/12/2020
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5
/5
★★★★★
Very well packed and protected. Everything is in order. I recommend
Acheteur Vérifié
purchased on 11/12/2020
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5
/5
★★★★★
Very good site. Order perfect and delivered on time. A great choice for modelling lovers. I recommend
Acheteur Vérifié
purchased on 11/12/2020
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1
/5
★☆☆☆☆
6th negative review... order 711 ... no reaction apart from a message telling me that customer service will contact me ... I'm still waiting ... I'll have to move up a gear with registered mail and procedure and etc etc ... too bad, I just wanted to make a model and not have to deal with this! in any case, one thing's for sure: NEVER AGAIN will I get 1001 MAQUETTES !!!! reply this morning from customer service, who are supposed to get back to me today ... that's only the third time and still nothing ... what a box!
Acheteur Vérifié
purchased on 11/12/2020
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5
/5
★★★★★
Very good fast delivery
Acheteur Vérifié
purchased on 11/12/2020
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5
/5
★★★★★
Order placed on Monday evening 301120, processed and dispatched on 31220. Delivery by mondial relais on 101220 picked up on 111220. 3 days to process the order and prepare the shipment is largely satisfactory for a pre-Christmas period when potentially there may be more orders to manage, especially since all the paint cans were well packed with protective bubble wrap, so there was no possibility of them bumping into each other. The only minor disappointment is that I could have collected my parcel a day earlier, but I didn't receive any SMS or e-mail notification informing me of the parcel's arrival at the relay point. I don't think this problem comes from 1001maquettes but rather from mondial relais, so I'll leave the 5 stars. So remember to check the parcel tracking on the mondial relais website in case you too don't receive any notification. Correction: I received the e-mail from 1001maquettes informing me of the arrival of my parcel at the relay point after I had already collected my order and 24 hours after the real moment of availability of the parcel in the relay point. I think this delay must be due to the inertia of the procedure that mondial relais sends the notification to 1001maquettes who then contacts us again. I'll leave you to it, I've got a make-up.
Acheteur Vérifié
purchased on 11/12/2020
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5
/5
★★★★★
Serious store Fast delivery No hesitation
Acheteur Vérifié
purchased on 11/12/2020
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5
/5
★★★★★
Serious and competent site
Acheteur Vérifié
purchased on 11/12/2020
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5
/5
★★★★★
Super fast and well packaged!!! Thanks a lot !!!!
Acheteur Vérifié
purchased on 11/12/2020
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5
/5
★★★★★
Very good site . I can't judge the article because it's for a gift.
Acheteur Vérifié
purchased on 11/12/2020
Translated review
3
/5
★★★☆☆
The site is well organized The site is well organized. Prices seem to be pretty good compared to other sites. My problem is with the shipping - while this is not a problem 1001models is responsible for, I have not received the order I placed on 10-31. The only tracking info I've received indicates that the United States Postal Service accepted the package in France for delivery on November 11. Since then, the package has disappeared into a lost package hell. I've begun trying to get help finding the package and effecting delivery from both 1001models and the U.S. Postal Service. So far, it hasn't been located.
Acheteur Vérifié
purchased on 11/12/2020
Translated review
Answer from 1001hobbies
Dear sir Graham, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you soon on our website 1001hobbies
5
/5
★★★★★
Placed an order and then my problems started! Had no order confirmation just payment details upon further investigation the website came up as a scam! Sent an enquiry to them and asked them to cancel my order and also enquired as to what was wrong with their website unfortunately this resulted in several rude emails from them refusing to cancel my order and not once explaining what was wrong with their website.However my order did arrive and sadly not the best quality! I would recommend shop around for your models and avoid these people.
Verified Buyer
purchased on 11/12/2020
5
/5
★★★★★
Thanks did take a little long but I even got a little more than what I ordered
Geverifieerde Koper
purchased on 11/12/2020
Translated review
3
/5
★★★☆☆
The site is well organized. Prices seem to be pretty good compared to other sites. My problem is with the shipping - while this is not a problem 1001models is responsible for I have not received the order I placed on 10-31. The only tracking info I've received indicates that the United States Postal Service accepted the package in France for delivery on November 11. Since then the package has disappeared into a lost package hell. I've begun trying to get help finding the package and effecting delivery from both 1001models and the U.S. Postal Service. So far it hasn't been located.
Verified Buyer
purchased on 11/12/2020
3
/5
★★★☆☆
Ordered article is delivered and in order ordered on 23-11 delivery time of 15 days (11 working days) is very long was intended for St. Nicholas Eve unfortunately only delivered on 8-12
Geverifieerde Koper
purchased on 11/12/2020
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1
/5
★☆☆☆☆
Very bad service I am waiting for a package since Monday. And now they put me stopped at the post office for incidence
Comprador Verificado
purchased on 11/12/2020
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5
/5
★★★★★
After several shipments I have to say 100% reliable. Good communication and very good website. If a product is not in stock they say so unlike other modeling companies. Thanks for everything and I hope to continue shopping with you. A
Comprador Verificado
purchased on 11/12/2020
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5
/5
★★★★★
Everything as ordered and on time.
Acquirente Verificato
purchased on 10/12/2020
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4
/5
★★★★☆
My second order with 1001 and also this time arrived well Clear site good contact via email There is nothing wrong with that The order on the other hand has taken 18 days Probably to not have to build large stocks to have they do not have everything in stock This long delivery time was not clear to me Now I know this I can take it into account
Geverifieerde Koper
purchased on 10/12/2020
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4
/5
★★★★☆
The postal service is very, very slow and prices can be improved.
Comprador Verificado
purchased on 10/12/2020
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1
/5
★☆☆☆☆
I placed an order on 2712 and to this day they do not tell me when I will receive it as it is still in process and they have removed it from stock. It is a shame because they give me long. Here I do not buy again I hope to receive it someday because if not I will go to consumers to put one.
Comprador Verificado
purchased on 10/12/2020
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