Customer reviews of 1001hobbies

Absolutely terrible customer service March 2020 update: Still waiting February 2020 update: Several weeks later, after claiming to be processing a refund, I am still waiting. Absolutely terrible customer service, waited a month for an item that showed as shipped only to be told they marked as shipped as a mistake with no resolution. Even in their reply below, you can see how half hearted their customer service is. I never received even an apology and am still waiting for a refund. Do not purchase from this website. As you can continue to see below, they have never even attempted to apologize, just more dumb jokes. This was a late gift request from my nephew and I was thrilled to see in stock here because it was sold out everywhere else. Instead the order stalled after a couple of days, reading as 'shipped' with no update or communication. Not everyone is in on your brand of humor, some people just want to buy a thing and have it delivered to the address provided in the time frame that was given at check, you know, like how all e-commerce sites work. Not this one though, they will not deliver your order and think they're cool with insider humor while doing it. I'm sure whatever self-important reply they have next will only continue to show how little they care about their customers. Literally all that needed to be said, was 'We're so sorry, we will process a refund' or you could have provided any update to shipping when something was clearly stalled for about 3 weeks on an order that should have been delivered within one.

Fast, reliable service to... Fast, reliable service to the UK

So far very satisfied! The product is great I had ordered for my first order a Ducati Paningale to assemble (a gift to offer that was very pleasing) Negative point: some products have delivery times a little long as the Subaru BRZ that I am still waiting from their supplier Victim of their success but point to improve Thanks to you the 1001 hobbies team for offering excellent models like

Hello. Material received in good condition in a well-protected parcel. Now all I have to do is enjoy assembling my ma

extensive catalog payment OK shipping choice of many discounts A reference in make-up

no problem

ORDER made on January 07 and paid called the14 response package blocked because it lacks a product in agreement we change a ref and the package leaves tomorrow either!! the 16 recall the package has disappeared we keep you informed my 88.30 € have not been lost for everyone reference: 189742 and a disappointing birthday the 17 for a friend forced me to turn to Amazon you will understand that I do not vou

everything delivered nicely on time!

I have already replied and my review has been deleted. Delivery not in accordance with commitments (delivery to a third party instead of my home) despite my presence at mo

Most complete site despite a few missing references. Fast and careful shipping.

Thank you for this 2nd quick and efficient order. Sincerely

Pleasant service

Very good variety of revell paints. Correct shipping

I purchased a fantastic Harrier as a Christmas gift for my partner. On time package well packed and wrapping that hid well with heavy paper. Perfect service (like the gift). Very satisfied.

Shipping not super fast but still within the specified time. Material well packed and complete

Slightly high shipping costs

Fast delivery Complete order Very good

Clean and fast shipping.

fast delivery careful packaging all with cordiality. to recommend without hesitat

Choice of fast shipping and serial tracking

Wide selection and fast shipping

No problem as usual!?

Quick communication on the various stages (preparation of the package, pick-up).

Very good advice but to ask earlier to shorten the delivery time. M

Very satisfied with the purchase it was for a gift and my father is very happy with the model. It arrived in perfect condition and earlier than expected.

delivered later than planned

I am satisfied that 1001 maquettes has corrected the situation, but it is inconceivable that such""errors"" should occur.

Very pleased. Quite fast, complete model in good condition.

Hello Great choice of parts---> good! Availability indicated on the site---> good! Actual availability ---> very bad! Order placed on 29.12.19 we are today 12.01.20 and nothing received. Several telephone exchanges with nice people but everything is complicated! My delivery address at a "point relai" doesn't seem to be taken into account...what can you do when you're not at home during the day...?! That's why I asked and insisted again and again to be delivered where I wanted from the start, i.e. at a relay point! I request a refund for items not yet dispatched as soon as possible! Thank you for taking this into account so that I can also take this into account in the future.

Excellent transaction, timely delivery and conformity of products purchased

Eclectic selection of materials Fast delivery, but sometimes the shipping packaging leaves much to be desired

tres bon sites je vous recommande merci

A good product for restarting a passion that has been dormant for decades.

Very satisfied with my purchaseproducts corresponding exactly to my expectations for an attractive price although I found the delivery time a little long but the period was particularly complicated. A rec

Perfect quality packaging deadlines neck

Good experience with this seller fast delivery well packaged products perfect

Very satisfied with my order shipping costs too high

Perfect as usual!

fast service thank you

The order took longer than indicated. When it arrived it turned out that we had made a mistake with the order due to a bad description of it. We had to contact the support in France because the one here did not answer. Their response was basically that I made a mistake.