Customer reviews of 1001hobbies

Trust Attestation
4,2 /5
Overall rating: 4,2 out of 5
Based on 40 273 published reviews

Summary of reviews

Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.

All reviews

A
Acquirente Verificato
Rating: 5 out of 5
following a purchase from 10/01/2020
Delivery on time perfect packaging. Everything ok
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Geverifieerde Koper
Rating: 5 out of 5
following a purchase from 10/01/2020
Fast delivery well packed and nice product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/01/2020
Wide selection and fast delivery!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/01/2020
I found the model I was looking for. A joy
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/01/2020
Thank you so much!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/01/2020
HelloI placed an order at the beginning of November which was never sent. I asked for a refund on November 28, the very day they confirmed that my order had been sent...I then cancelled it and since then I've been waiting for a refund for over 6 weeks...I'm very disappointed and I no longer trust this site. I don't know if I'll ever get a refund... I don't recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/01/2020
Satisfied with my order
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/01/2020
Good good good.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/01/2020
Very good after-sales service and product advice
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/01/2020
Very good site at the beginning of December I ordered a model of a Hawker Typhoon Mk.Ib for my father's Christmas. The model was out of stock at the time of purchase, and after waiting a few days, they shipped the order to me by Colissimo, even though I had paid to have it sent by Mondial Relay. The order was received on time
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/01/2020
Perfect for me. I had previously ordered mainly paint. Everything is excellent, the product, the quality and the speed of delivery. M
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 08/01/2020
I am an old static modeler and have recently taken up model making again. 1001 Models is a great support for finding models and accessories. Only one note concerns the specific paints for some models that are not easy to find also because the codes on the site do not correspond to what is on the assembly boxes. However I consider the site very good
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 08/01/2020
I placed my order on December 18 and it still hasn't arrived, even though they said it would be delivered before Christmas. I should have read the reviews before I probably would not have ordered it.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/01/2020
Fast delivery and user-friendly site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/01/2020
Deadline met Packaging very correct Products requested
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/01/2020
no worries, well packed and on time
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Verifizierter Käufer
Rating: 2 out of 5
following a purchase from 08/01/2020
I paid €22 for express delivery (1-3 days as stated) and waited 3 weeks for the parcel. Annoying when it comes to a Christmas present. I also received no apology or money back. Lg Claudia
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 07/01/2020
Fast and accurate prices some great but others unjustified. In general very good. I will buy again and
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Acquirente Verificato
Rating: 5 out of 5
following a purchase from 07/01/2020
Reliable and professional store. Ok shipping and perfect packaging.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/01/2020
I ordered a model kit on the 19th of... I ordered a model kit on the 19th of November picking the express delivery for it to be here before Christmas and it has still not arrived I have emailed then and spoke on the phone saying the item isn't it stock which it should state on the Web page and shouldn't allow you to pay extra for delivery when they don't have it I will not be ordering from here again really bad customer service not happy at all
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Response from 1001hobbies
Hello, It is stated on the product page as well as your recapitulative cart when you order. Thank you for taking in account the information we provide. As well even with product on a delay before expedition, some people prefer Express shipping. We cannot cancel the safest way of delivery because information are not read. Sincerely,
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/01/2020
It was a little difficult to find the shades of email revell paint I was looking for (references not quite identical to those mentioned in the model), but there was a wide choice and it was delivered on time.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/01/2020
There is a lot of choice on this website. However, out of 2 orders placed, one arrived with a delay and the second, placed on December 13, was marked available within 5 days but had not yet been sent on December 23. I requested a cancellation by phone and was asked to send an e-mail. I sent an e-mail. Since then, nothing. On all serious sites, a refund for an unpaid order paid via Pay Pal is instantaneous, max. 24 hours. In this case, it's been 2 weeks. It's sad because the catalog is nice but I'll go elsewhere because the trust isn't there. I've taken note of your reply, thank you, and that's indeed what I did. I obtained a refund via Paypal. I hope you will improve things
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/01/2020
Very fast delivery and as ordered
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Verified Buyer
Rating: 1 out of 5
following a purchase from 07/01/2020
I ordered a model kit on the 19th of… I ordered a model kit on the 19th of November picking the express delivery for it to be here before Christmas and it has still not arrived I have emailed then and spoke on the phone saying the item isn't it stock which it should state on the Web page and shouldn't allow you to pay extra for delivery when they don't have it I will not be ordering from here again really bad customer service not happy at all
Response from 1001hobbies
Hello, It is stated on the product page as well as your recapitulative cart when you order. Thank you for taking in account the information we provide. As well even with product on a delay before expedition, some people prefer Express shipping. We cannot cancel the safest way of delivery because information are not read. Sincerely,
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 07/01/2020
I ordered a model kit on the 19th of November picking the express delivery for it to be here before Christmas and it has still not arrived I have emailed then and spoke on the phone saying the item isn't it stock which it should state on the Web page and shouldn't allow you to pay extra for delivery when they don't have it I will not be ordering from here again really bad customer service not happy at all
A
Acquirente Verificato
Rating: 5 out of 5
following a purchase from 06/01/2020
Ordered the characters for a 1:72 F14: wide choice of products good basic finish great variety in the package.
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 06/01/2020
Ordered an item on Dec. 16 today Jan. 7 has still not arrived.
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 06/01/2020
Very very bad I order on December 22 because the web offered shipping before 30 the 30 sent me message that they do not have it in stock to be sent before January 7 on January 6 again receive the same mail ... I called them on the 30th saying that it was a gift of kings gave them the same mocking attitude do not solve ... Better to buy it in Japan is what they do.... Lousy customer service
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Comprador Verificado
Rating: 5 out of 5
following a purchase from 06/01/2020
Very good
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 06/01/2020
I like it and I love your experience and number of models?
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Comprador Verificado
Rating: 5 out of 5
following a purchase from 06/01/2020
Fast shipmentthe items are in perfect condition and in good condition
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/01/2020
Delivery times and locations not respected without prior notice
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/01/2020
Very satisfied
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/01/2020
You are expensive, but your proposals for rare brands and models are important, so you have to make a choice. On the other hand, I bought from you the Kora model of the Bloch mb 700 for 65 euros (from memory). There were quite a few parts missing from the kit. I know you're not responsible for what Kora puts in its boxes, but I paid you 100% for it. I'm a good enough modeler to have made the missing parts from the resin scraps, notably a propeller blade, but I didn't pay for that. Not to mention that I would have bought the model for only 30 euros from Master Dujin, but the work is quite different there, so it's still a choice! On the other hand, it would be dishonest of me not to point out that I had a problem with missing parts with the Barougan from Valom, where all the resin parts were missing to change the Ouragan into a Barougan, and you sent me another box. Except for the MB 700, I have nothing to reproach you for, but an acha that needs to be weighed, that's all.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/01/2020
VERY BAD order' place the 91219 we are the 06012020 nothing received the only thing I am told an investigation is underway sense more precision. I do not recommend t
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 05/01/2020
Great service with clear and honest messages about delivery time
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Comprador Verificado
Rating: 2 out of 5
following a purchase from 05/01/2020
It took them more than a month to deliver it. Another thing is that the units meet my expectations. And for that I congratulate them but not with the service which I consider very bad. Regards
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Verified Buyer
Rating: 1 out of 5
following a purchase from 05/01/2020
Bestelling laten inpakken... Bestelling laten inpakken met een kaartje met opschrift als kadootje. Toen ik het aankreeg na 3 weken wachten ( wat al te laat was ) was dit heel slecht ingepakt en er zat geen kaartje bij. Ik kon wel door de grond zinken van schaamte. Is de laatste keer dat ik hier bestel.
Response from 1001hobbies
Goedemorgen, meneer, Waarom heb je geen contact met ons opgenomen via e-mail? Bovendien heeft u uw ordernummer niet aangegeven. Met vriendelijke groet,
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 05/01/2020
Bestelling laten inpakken met een kaartje met opschrift als kadootje. Toen ik het aankreeg na 3 weken wachten ( wat al te laat was ) was dit heel slecht ingepakt en er zat geen kaartje bij. Ik kon wel door de grond zinken van schaamte. Is de laatste keer dat ik hier bestel.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 05/01/2020
you may buy with confidence!