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A
Rating: 4 out of 5
Satisfied with my first order
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 41 209 published reviews
Summary of reviews
1001hobbies delivers with speed and careful packaging, consistently protecting items and ensuring fast, on-time delivery across many reviews. Customers highlight reliable order processing, smooth pre-orders, and prompt, professional service, with multiple mentions of well-packed shipments and accurate product descriptions. The store offers a wide range of products and a well-designed website, supporting easy tracking and helpful updates that keep buyers informed throughout the process. Overall, customers praise good value, competitive pricing, and strong reliability in fulfilling orders.
All reviews
A
Rating: 4 out of 5
Beautiful models for sure!! only one small problem: delivery can be a little long.
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V
Rating: 5 out of 5
The service is prompt and the parts I have had have been very good. I can't speak for the latest one as it is for Xmas ! but it arrived promptly even if in a box 6 times too big.
V
Rating: 3 out of 5
Ordered merchandise on 10/07/18. It's now 11/01/18 and I've received nothing.
V
Rating: 1 out of 5
There is almost nothing in store. Every time i order it takes months
V
Rating: 1 out of 5
A very smooth transaction good and trustfull information and communication. Delivered as was promissed.
V
Rating: 1 out of 5
Dubious! Shipping took far too long. I didn't like the item and it says on the website that you have a 30-day right of return. Yes, you do. You have to pay the return costs to France yourself and then there is only a credit note that you can redeem in the store. It's not clear anywhere that you can't get the money back. I only wanted the one item and will never be able to redeem this voucher. Nothing but expenses. Support took 8 days to reply to an email. That is unacceptable. I wonder if they will comment again: ""I don't understand...."" Sorry I also don't understand how you can run an online business in such a way.
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V
Rating: 5 out of 5
Very good shipping and very good tracking. Gladly again on occasion.
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C
Rating: 4 out of 5
Virtue: Good product and well served in a short time despite coming from abroad. Flaw: I received excessive warning e-mails exactly 16 times. One day I received the same notification every hour of the day.
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V
Rating: 2 out of 5
Ordered merchandise on 10/07/18 Ordered merchandise on 10/07/18. It's now 11/01/18 and I've received nothing.
Response from 1001hobbies
Dear customer, Please note we ship from France, as such the small items sent by letter can take a few weeks to be delivered. Best regards, The 1001Modelkits Team
V
Rating: 1 out of 5
There is almost nothing in store There is almost nothing in store. Every time i order it takes months
V
Rating: 5 out of 5
A very smooth transaction A very smooth transaction, good and trustfull information and communication. Delivered as was promissed.
V
Rating: 5 out of 5
The service is prompt and the parts I… The service is prompt and the parts I have had have been very good. I can't speak for the latest one as it is for Xmas ! but it arrived promptly even if in a box 6 times too big.
A
Rating: 3 out of 5
paint too old that has taken the gel very disappointed tans
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A
Rating: 5 out of 5
Fast and careful delivery. Quality products
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A
Rating: 4 out of 5
RAS everything went very well except the reception I received the mail delivery Saturday morning I went in the afternoon to the relay: not received Monday closed I took possession that the
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A
Rating: 5 out of 5
item corresponds to the orderdelivery ultra fastI recommend the sitea bientot
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A
Rating: 5 out of 5
Very good telephone reception very well informed shipment r
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A
Rating: 4 out of 5
Very good for my first order, quick and trouble-free. The big advantage is to have messages at each step (preparation send parcel transit etc). I'm satisfied
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A
Rating: 2 out of 5
On an advert on the site I had found a miniature plane which was to be supplied in two copies and no scale was specified on the article. But what a disappointment when I arrived..... first of all there was only one copy in my parcel instead of the two promised and moreover the miniature plane was enormous and looked more like a toy than a miniature. Since then, I've filed a complaint and sent my plane back, and I'm still waiting for an answer for mo
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A
Rating: 5 out of 5
A very smooth transaction A very smooth transaction, good and trustful information and communication. Delivered as was promissed.
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A
Rating: 5 out of 5
Excellent - everything went very smoothly I highly recommend it
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A
Rating: 1 out of 5
delay toocolis order three weeks ago still not received
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A
Rating: 2 out of 5
As I said before, it wasn't specified that the plastic soldiers were supplied
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A
Rating: 5 out of 5
The service is prompt and the parts I... The service is prompt and the parts I have had have been very good. I can't speak for the latest one as it is for Xmas! but it arrived promptly even if in a box 6 times too big.
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A
Rating: 4 out of 5
No problems with ordering or delivery. On the other hand, the presentation of the products on the site is very average (succinct or absent description). In addition, the combination of filters (brand scale, etc.) sometimes gives curious results.
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A
Rating: 4 out of 5
The only downside is the high cost of postage for small volumes.
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A
Rating: 5 out of 5
Excellent customer service. I recommend without hesitation
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A
Rating: 5 out of 5
Very good model for young beginner (dewoitine d52)
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A
Rating: 3 out of 5
Well done and complete website. However extremely long delivery time
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A
Rating: 1 out of 5
There is almost nothing in store There is almost nothing in store. Every time i order it takes months
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A
Rating: 5 out of 5
Perfect fast efficient great choice balances a bit the sadness to see classic stores disappear
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A
Rating: 5 out of 5
Comprehensive online catalog Fast order and delivery tracking
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A
Rating: 5 out of 5
Very serious store Thanks to the whole team Amitiés P
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A
Rating: 2 out of 5
Ordered merchandise on 10/07/18 Ordered merchandise on 10/07/18. It's now 11/01/18 and I've received nothing.
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Response from 1001hobbies
Dear customer, Please note we ship from France, as such the small items sent by letter can take a few weeks to be delivered. Best regards, The 1001Modelkits Team
A
Rating: 1 out of 5
Already previously placed order with significantly delayed delivery. In this last order, the goods were never received.
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A
Rating: 1 out of 5
I still haven't received my order but I've been told that I just have to wait. I only ever ordered a model a month ago.
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A
Rating: 5 out of 5
all as expected correct delivery time right material and catalogedottimo
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V
Rating: 5 out of 5
Terrible company overpriced charged surcharge for paying by paypal. As far as I can see they never dispatched the goods could not provide a tracking number and apparently couldn't refund me. I had to open a PayPal dispute to get my money back. So glad I paid the surcharge.
V
Rating: 3 out of 5
Great service . Very good communication. Will use them again