BBG DECO DE HEROS consistently delivers a reliable and fast experience with prompt processing and swift delivery, often paired with meticulous packaging and items that meet or exceed expectations. Customers highlight a wide and appealing product range, including themed posters, stickers, and cuddly toys, with many noting sturdy packaging, included extras, and items arriving as described. The service stands out for responsiveness and attentiveness, with several reviews praising helpful customer support and willingness to assist, and repeat customers planning future orders. Overall, the store is experienced as dependable and customer-focused, providing timely shipments and quality products that satisfy a broad audience.
All reviews
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Nathalie S.
Rating: 2 out of 5
following a purchase from 05/10/2023
The ordered poster arrived damaged, that can happen so we contact customer service... a real disaster we had to contact them 6 times before getting a status on our exchange request, a real obstacle course, 0 for customer follow-up. More than a month after our exchanges we finally received our poster properly packaged with a very good final rendering.
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Response from BBG DECO DE HEROS
Hello Nathalie, We are delighted that the poster has a rendering that suits you. As discussed together on the phone, we only received one voicemail on our answering machine. We called you shortly after. We have no record of your other messages. We are used to responding to all messages quickly. Have a good day. The Deco team of Heroes
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Séverine D.
Rating: 5 out of 5
following a purchase from 02/11/2023
Very good tracking of my order, fast shipping and package in accordance with my order. Perfect!
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Evelyne M.
Rating: 5 out of 5
following a purchase from 31/10/2023
very good
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Kheira B.
Rating: 2 out of 5
following a purchase from 31/10/2023
The package was sent in a folded cardboard box and not in a specific box. I am disappointed because they order products from another company and resell them much more expensive. They do not take the trouble to send it in an adapted box. I am very surprised.
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Response from BBG DECO DE HEROS
Hello Kheira, The cardboard figures are very beautiful, but they are fragile for transport. We use several types of packaging, and very often we recycle thicker boxes. It is both good for the planet and a guarantee that your Simba cardboard figure will not be damaged during transport. Thank you and see you soon. The Deco team of Heroes
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Blin B.
Rating: 5 out of 5
following a purchase from 30/10/2023
Nothing to complain about.
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Marc V.
Rating: 3 out of 5
following a purchase from 30/10/2023
Review left online: great responsiveness and beautiful product.. However, it was advertised as 4 strips of 90*254, I received 4 strips of 180*127..; To apply alone, I wanted to die more than once and I cursed you... 6 hours to get it done, really not practical when you are alone... Print of the 4th panel imperfect compared to the others... In short, it was worth it but it was a real hassle...
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Guillaume E.
Rating: 3 out of 5
following a purchase from 29/10/2023
Long delivery and basic product! 10€ in total for a cardboard mask, that's expensive
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Response from BBG DECO DE HEROS
Hello Guillaume, We have noted your message. You purchased a cardboard party mask that costs 5€ and the shipping costs 4.9€. To offset the shipping costs, our customers make a larger basket. See you soon. The Deco team of Heroes
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Arnaud R.
Rating: 1 out of 5
following a purchase from 18/10/2023
We were not delivered and despite our follow-up, no response. The merchandise has however been paid in advance
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Marie-Noëlle P.
Rating: 5 out of 5
following a purchase from 12/10/2023
Very good purchasing service, delivery ok. The product meets expectations well
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Fanny B.
Rating: 5 out of 5
following a purchase from 26/10/2023
Perfect I recommend 100%. Fast shipping and very good quality
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Lea P.
Rating: 3 out of 5
following a purchase from 27/10/2023
Pretty wallpaper but has defects when applied. We cannot align it well everywhere and the cut is not necessarily very straight everywhere. Of course, we notice it when we put it up because before that, it's not possible. Nevertheless, it remains correct and pretty if we are not looking for perfection in the children's room.
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Guillaume P.
Rating: 5 out of 5
following a purchase from 24/10/2023
Order received quickly, the children are happy with their gift
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Julie & Laëtitia L.
Rating: 5 out of 5
following a purchase from 17/10/2023
We are very satisfied with the "Harley Quinn" XXL order. It meets our expectations.
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Alexandra M.
Rating: 1 out of 5
following a purchase from 12/10/2023
An order with a name and address error which means I did not receive my order and the site is not refunding me
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Rim S.
Rating: 1 out of 5
following a purchase from 28/09/2023
More than a month late. I had to write to the seller for them to finally send my order!
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Cathy V.
Rating: 1 out of 5
following a purchase from 28/09/2023
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Sylvie D.
Rating: 5 out of 5
following a purchase from 16/10/2023
Top
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Alexandra R.
Rating: 2 out of 5
following a purchase from 21/10/2023
No issues with the site or the products purchased but with the delivery as the package was dropped off at a relay point but not at all the one I had selected and not at all in the same place on the other side of the city, the merchant couldn't find it in his stock etc
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Célia G.
Rating: 3 out of 5
following a purchase from 18/10/2023
The bedding set matches the photo and the shipping was fast. However, the packaging of the cover was very dusty and yellowed, knowing that it was for a gift, I had to wipe it with a damp cloth to clean it. Not normal for new
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Elodie H.
Rating: 5 out of 5
following a purchase from 18/10/2023
Top
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Sandrine N.
Rating: 5 out of 5
following a purchase from 18/10/2023
perfect fast delivery
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Diana E.
Rating: 5 out of 5
following a purchase from 17/10/2023
Good product
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Lucie C.
Rating: 5 out of 5
following a purchase from 16/10/2023
Great quality-price ratio, very fast shipping and top quality images. I recommend
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Alexandra G.
Rating: 5 out of 5
following a purchase from 17/10/2023
Order arrived quickly and very good product 👍
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Mélanie D.
Rating: 5 out of 5
following a purchase from 28/09/2023
Good quality sticker, very pretty, mistake on the order but very responsive manager, nothing to report!
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Jean Louis C.
Rating: 5 out of 5
following a purchase from 14/10/2023
very satisfied with the product that suits my grandson.
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Issal M.
Rating: 5 out of 5
following a purchase from 15/10/2023
Too bad it stayed outside all night
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Mariejo C.
Rating: 5 out of 5
following a purchase from 14/10/2023
super thanks
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Coralie G.
Rating: 2 out of 5
following a purchase from 13/10/2023
The color does not match the photos on the site. My daughter is still happy because it's unicorns, so we kept the boxes. But personally, I'm a bit disappointed.
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Christian W.
Rating: 5 out of 5
following a purchase from 15/10/2023
Impeccable
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Patricia B.
Rating: 5 out of 5
following a purchase from 07/09/2023
very happy with the quality of the products received in line with the theme chosen this year - the grandson was delighted on his birthday
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Salsabila M.
Rating: 5 out of 5
following a purchase from 03/10/2023
My son was super happy with his library and toy furniture
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Danielle M.
Rating: 5 out of 5
following a purchase from 11/10/2023
perfect delivery more than fast I recommend
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Nadine M.
Rating: 3 out of 5
following a purchase from 11/10/2023
Very nice items but very unpleasant delivery person
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Response from BBG DECO DE HEROS
Hello Nadine
Thank you for your feedback on our Spiderman and Avengers birthday items.
However, we are sorry that the delivery person did not meet expectations.
Fortunately, in the majority of cases, delivery is done under good conditions.
See you soon.
The Deco de Héros team
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Alejandro R.
Rating: 5 out of 5
following a purchase from 10/10/2023
Really great! Thank you :-)
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Léa R.
Rating: 5 out of 5
following a purchase from 10/10/2023
Perfect
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Frédérique B.
Rating: 5 out of 5
following a purchase from 07/10/2023
Order conforms, of good quality. I recommend
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Salima R.
Rating: 3 out of 5
following a purchase from 27/09/2023
Everything I ordered for my son is really super pretty. The little downside is that the curtains are indicated as blackout but they are not at all, you can see through them
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Response from BBG DECO DE HEROS
Hello Salima
Thank you for your message. You are right, there was an error in the product sheet settings.
It is corrected.
See you soon
The Deco de Héros team
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Monique D.
Rating: 5 out of 5
following a purchase from 04/10/2023
Conforms and well received
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Gloria L.
Rating: 5 out of 5
following a purchase from 03/10/2023
Product conforms to the description
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