Dear Philippe,
The entire Cambox team thanks you for your score and your comment.
I wish you to capture fantastic moments with your camera!
V
Valentin C.
Rating: 5 out of 5
following a purchase from 21/02/2023
Top notch camera rendering, it's so immersive and great service!
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Response from Cambox Europe
Dear Valentin,
Thank you very much for your score and your comment. We are delighted that you are satisfied and will do our best to continue to bring you satisfaction!
R
Rafael G.
Rating: 5 out of 5
following a purchase from 17/11/2022
Great product, provides an unique First person view on racing. Great and fast customer support clarifies any questions you might have
Response from Cambox Europe
Thanks a lot Rafael for your score and the nice comment !
C
Cécilia A.
Rating: 5 out of 5
following a purchase from 30/01/2023
very fast, efficient and good quality
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Response from Cambox Europe
Thank you very much for your score and your comment Cecilia!
M
Maxime D.
Rating: 5 out of 5
following a purchase from 29/11/2022
Hello, A good product that works very well, I would like to emphasize the good return of the after sales service that was great for a change. Sincerely
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Response from Cambox Europe
Thank you so much for your score and your comment! We're glad our product and customer service lived up to your expectations!
C
Christelle L.
Rating: 5 out of 5
following a purchase from 30/01/2023
Great little camera, discreet and light, hardly noticeable under the helmet. Very easy to use, it makes nice videos and photos.
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Response from Cambox Europe
Thank you for your score and your comment Christelle, we take into account your suggestion!
D
David L.
Rating: 5 out of 5
following a purchase from 16/01/2023
THE TECHNICIAN TOOK 1 HOUR OF HIS TIME TO DO A REMOTE UPDATE FOR ME 3 YEARS AFTER PURCHASE ..... THANK YOU
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Response from Cambox Europe
Thank you very much for taking the time to give us this great score and for sharing your comment!
L
Lyderic P.
Rating: 5 out of 5
following a purchase from 15/01/2023
super positive opinion concerning the reaction of the problem of update of the cam v4 pro with a return to the head office ... return the following week with a gift for the inconvenience 2 scratches and a carrying case I recommend
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Response from Cambox Europe
Thank you for the score and your comment Lyderic. We are delighted that you are satisfied with our service and our little attention ;)
R
Romuald M.
Rating: 5 out of 5
following a purchase from 16/01/2023
fast delivery, the camera is in accordance with the expectations, the images are of good quality.
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Response from Cambox Europe
Dear Romuald, we sincerely thank you for taking the time to leave us your comment and your score. Rest assured that customer satisfaction remains our priority!
R
Ralph L.
Rating: 4 out of 5
following a purchase from 18/11/2022
Customer service has been fantastic. Despite the time difference is they get back to us quickly and accurately. I have been unable to figure out how to get the camera to work until I noticed that there was no SD card in it. The camera I Purchased does not come with an SD card. I’m getting one today. I’m sure everything will be just fine.
Response from Cambox Europe
Thank you for your comments Ralph. We will strive to keep improving our service and products in order to deserve a 5 stars rating in your eyes !
V
Vaiana L.
Rating: 5 out of 5
following a purchase from 19/12/2022
Perfect after-sales service! Quick response via the chatbot, I had to send my cambox back and they sent me a colissimo return slip. I didn't have to pay anything and my cambox was updated and my motherboard changed! A big thank you to them!
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Response from Cambox Europe
Thank you so much Vaiana for taking the time to leave us your review! Your support is greatly appreciated!
J
Joanne J.
Rating: 5 out of 5
following a purchase from 15/11/2022
My son loves his helmet camera and has some brilliant footage from it! Great customer care as well!
Response from Cambox Europe
Many thanks for the support Joanne ! It is much appreciated !
C
Cassandra Q.
Rating: 5 out of 5
following a purchase from 01/01/2023
I ordered the reconditioned Cambox, it is perfect! Fast shipping, package in perfect condition. Sold with its charging cable + the cover + the memory card. The after sales service is very reactive and available if needed.
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Response from Cambox Europe
Thank you so much for your support and comment Cassandra!
X
Xavier G.
Rating: 5 out of 5
following a purchase from 11/09/2022
good product, good service
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Response from Cambox Europe
Thank you very much for your comment and your support Xavier!
E
Eliza M.
Rating: 5 out of 5
following a purchase from 05/01/2023
Customer service was excellent - Victor was incredibly helpful and detailed in explaining what to do to solve my issue.
Response from Cambox Europe
Dear Eliza, thanks a lot for your support and your nice comment !
K
Kris T.
Rating: 5 out of 5
following a purchase from 17/12/2022
Good product
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Response from Cambox Europe
Thank you so much for your note and comment Kris!
M
MARIA M.
Rating: 5 out of 5
following a purchase from 07/12/2022
Fabulous service, Arrived looking brand new (reconditioned model) and it landed in Australia from France to my doorstep in country Victoria within 6 days. Amazing!
Response from Cambox Europe
Maria, thanks a lot for your nice comment and your support !
C
catherine M.
Rating: 5 out of 5
following a purchase from 09/12/2022
Very satisfied
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Response from Cambox Europe
Thank you so much for your rating and comment Catherine!
C
Cécilia A.
Rating: 5 out of 5
following a purchase from 30/11/2022
I'm delighted, thank you!
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Response from Cambox Europe
Thank you for your comment and your support Cecilia!
F
Frank M.
Rating: 4 out of 5
following a purchase from 29/11/2022
Very good product. Interesting promotion. It would just be nice to provide other velcro to change the helmet cam ...
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Response from Cambox Europe
Dear Frank,
Thank you for your feedback.
In spite of the worldwide shortage of electronic components and the inflation, Cambox preferred not to increase its prices and especially to offer an interesting promotion for the Christmas period instead of providing additional accessories. You can order additional Velcros at a low price on our online site.
Sincerely,
Cambox Customer Support
S
Sylvie G.
Rating: 5 out of 5
following a purchase from 19/11/2022
Product conforms to the order, deadlines respected
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Response from Cambox Europe
Thank you Sylvie for your comment and your confidence in our brand!
J
Julien L.
Rating: 5 out of 5
following a purchase from 07/03/2022
Very good and efficient after sales service
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Response from Cambox Europe
Thank you for your support and your confidence Julien!
G
Gislaine R.
Rating: 5 out of 5
following a purchase from 18/01/2022
Very good contact. I needed help with an update and was very well guided by a consultant
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Response from Cambox Europe
Thank you Gislaine for your advice and support!
Don't hesitate if you have any questions!
D
Didier M.
Rating: 2 out of 5
following a purchase from 18/11/2022
Impossible to download the application cambox.... it is not downloadable on all phones....good to know...
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Response from Cambox Europe
Dear Mr. Minvielle,
As explained today and noted with you, your phone dates from 2017 and Android no longer provides updates for your smartphone model.
Our application, compatible from Android 8.1, will indeed not be offered to you in the Play Store due to the Android 8.0 version of your phone.
I'm sorry for your feeling, but with a 2017 phone you won't have access to most of the recent apps offered on the market.
Cambox Customer Support
R
ryutaro S.
Rating: 5 out of 5
following a purchase from 05/11/2022
It took a few days, but it arrived in Japan. Thank you for your time!
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Response from Cambox Europe
Dear Ryutaro, thank you for your review. I hope you enjoy your Cambox!
M
Milos P.
Rating: 5 out of 5
following a purchase from 17/12/2021
Great support!
Response from Cambox Europe
Thanks a lot for your review Milos ! Have a lot of fun with your Cambox
S
Sören W.
Rating: 4 out of 5
following a purchase from 04/11/2022
Alles in Ordnung.Eine genauso gute Kamera wie die Vorgängerin.
Response from Cambox Europe
Danke für deine Meinung. Um uns weiter zu verbessern, können wir wissen, warum Sie 4 Sterne und nicht 5 Sterne setzen, wenn Sie zufrieden sind?
T
Thierry M.
Rating: 5 out of 5
following a purchase from 13/11/2022
Good
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Response from Cambox Europe
Thank you Thierry for your review! I wish you to capture wonderful moments with your Cambox!
P
patricia C.
Rating: 4 out of 5
following a purchase from 24/10/2022
Very good even if the delivery time is very long
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Response from Cambox Europe
Dear Ms. Cazauran,
First of all I would like to apologize for the delay in delivery. Like any electronic device manufacturer, we have to face difficulties in the supply of components due to a worldwide shortage, and unfortunately your delivery time was longer than we wished for you.
We regret this situation but you can be assured that we are doing everything possible to shorten these delays as much as possible.
Sincerely yours,
Cambox Customer Support
J
Johan R.
Rating: 5 out of 5
following a purchase from 22/04/2022
Excellent customer relationship with Julien who helped me to set up my cambox, excellent product!
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Response from Cambox Europe
Johan,
Thank you very much for your opinion!
Enjoy your Cambox!
L
Louna D.
Rating: 5 out of 5
following a purchase from 05/10/2022
Excellent site Well received very good camera and very good customer service. Julien helped me a lot. Thanks to julien
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Response from Cambox Europe
Dear Luna,
Thank you very much for your opinion, I wish you to make wonderful videos with your Cambox!
K
Katy W.
Rating: 5 out of 5
following a purchase from 10/04/2022
Excellent customer service!
Response from Cambox Europe
Thanks a lot for the review Katy
D
David S.
Rating: 4 out of 5
following a purchase from 10/10/2022
The camera is awesome and fits perfectly inside my helmet. Only niggle with it is the button. I would have preferred a slightly bigger version of the mk3's button for turning it on as it's on the front and is proud of the body so easier for me to press with motorcycle gloves on. The other niggle is the app that goes along with the camera is useless. Other than that a great product
G
Gabriele I.
Rating: 5 out of 5
following a purchase from 15/09/2022
Cambox Europe produces high-end camcorders. Quick and easy to manage online purchase. Very fast communications with operators. Excellent and fully functional product. I definitely recommend it.
A
Andy F.
Rating: 1 out of 5
following a purchase from 23/01/2022
VERY Disappointed with V4 Pro. Records in batches and continuity doesn't go seamlessly. Very bad. Cambox have no solution to this issue. Old 1st Cambox version was better than this one. Wasted my money upgrading :(
Response from Cambox Europe
Dear Andy,
I am sorry about the way you feel, our team is working hard on your feedback. We already have a solution which is to extend the video files duration to 15min in order to reduce the discrepancy between videos.
Julien deserves a promotion thanks to his help my YouTube channel is saved, great product and if there is a problem Julien is there to save you
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Pam R.
Rating: 5 out of 5
following a purchase from 20/10/2022
The customer support for Cambox is phenomenal! Quick replies to questions and they go out of their way to go above and beyond. Victor helped me update my firmware and it worked perfectly. Thanks, Victor!
T
Thierry M.
Rating: 4 out of 5
following a purchase from 27/08/2022
I finally managed to use it and I admit that the quality is there. The small defects remain the system of hooking with the velcro which came off (adhesive not velcro) in full race thus a little embarrassing! To refine in time but if you develop a new adhesive so that the scratch sticks properly to the helmet foams in its upper part I'm a taker. I may try an irreversible glueing for the grip is good ? See how reliable it is over time... T.MICHAU
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Response from Cambox Europe
Dear Mr. Michau,
Thank you for your opinion. I would like to draw your attention to the fact that in order to avoid any risk of the adhesive coming off, it is necessary to scrupulously respect the gluing instructions which appear in our user manual. I invite you to come and chat about this with our customer support on our online chat that you will find on our website.
Sincerely yours,
Cambox Customer Support
J
Janet M.
Rating: 5 out of 5
following a purchase from 19/10/2021
I had issue upgrading firmware on my v4Pro but Julien was very helpful and we upgraded it remotely. Thank you - excellent tech support
J
Jean-Philippe S.
Rating: 5 out of 5
following a purchase from 04/09/2021
In use motorcycle track: Lightweight device, fits perfectly to the helmet motorcycle, does not interfere absolutely vision, does not feel. Quality at the top I use it since 2021 and no alteration. Ideal for the trajectories on track.
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