I had a glitch with an update to camera and associate worked with me until it was resolved. In todays world it is rare to get dedicated service when a product has issues. This company goes above and beyond to make sure consumers are happy with the product.
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Adrian C.
Rating: 4 out of 5
following a purchase from 15/12/2021
Ok
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THIERRY C.
Rating: 3 out of 5
following a purchase from 07/04/2022
Quality equipment, but considering the price (v4pro about 450€ delivered), it seems a bit petty not to provide a quality micro sd card with its adapter!
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Response from Cambox Europe
Hello Thierry,
Thank you for your feedback.
Indeed with our current offer, the Cambox V4 pro is not delivered with a SD card. It is marked in the product sheet.
We hope you could find one. If not, we offer it directly on our website in the "store" category.
Sincerely yours,
The CAMBOX team.
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Patrick N.
Rating: 5 out of 5
following a purchase from 02/04/2022
Very good, improved the sound, otherwise great.
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Guy L.
Rating: 5 out of 5
following a purchase from 08/10/2021
Very satisfied with the service to solve the problem of an update! Thank you Sébastien !
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Christophe U.
Rating: 5 out of 5
following a purchase from 15/12/2020
top
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CATHERINE P.
Rating: 5 out of 5
following a purchase from 18/03/2022
well received not yet used
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Chris W.
Rating: 5 out of 5
following a purchase from 16/03/2022
Brilliant service , will definitely recommend
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Heiderose G.
Rating: 5 out of 5
following a purchase from 14/03/2022
The camera is great, but it would be great if there was a description in German. Since I don't speak English very well and certainly not French. Otherwise, I am delighted with the service and the fast delivery.
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Sylvain H.
Rating: 5 out of 5
following a purchase from 24/06/2021
Super sav following an update problem
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Steve B.
Rating: 5 out of 5
following a purchase from 03/02/2021
Jim's perfect remote intervention to solve my problems. Thank you
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Alexandre D.
Rating: 5 out of 5
following a purchase from 04/11/2020
I contacted the chat on a Friday at 11:30 pm and a technician spent 30 minutes with me to fix my problem. Golden Sav!
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Yohan F.
Rating: 5 out of 5
following a purchase from 13/03/2022
Fast and accurate shipping.
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Ann Veronica K.
Rating: 5 out of 5
following a purchase from 11/03/2022
Cambox Europe review - 100% EXCELLENT, merci beaucoup. Je suis tres contente with their customer service and their products. Delivery company review - awful!
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Thierry S.
Rating: 5 out of 5
following a purchase from 03/03/2022
No worries. Fast.
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Mickael G.
Rating: 2 out of 5
following a purchase from 26/02/2022
Product received damaged...
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Response from Cambox Europe
Hello Mickael,
Thank you for your message.
Our cameras are tested and submitted to a quality procedure before being packaged.
Your received product was certainly damaged during transport, unfortunately this happens.
According to our customer follow-up, our after-sales team reacted instantly when you reported your problem.
We are still available.
Sincerely,
The CAMBOX team.
F
FRANCK B.
Rating: 5 out of 5
following a purchase from 25/02/2022
Meets expectations.
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Keith A.
Rating: 5 out of 5
following a purchase from 19/11/2021
The device is very impressive. The service is excellent. Some fiddling is required to get it working with your phone, but the team are always online to help and support.
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Marie D.
Rating: 5 out of 5
following a purchase from 28/02/2022
Ultra competent and efficient after sales service!!! I am thrilled to have my camera back in order!!! Thank you for everything!
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Gary S W.
Rating: 5 out of 5
following a purchase from 16/02/2022
Great product and price
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Laura B.
Rating: 5 out of 5
following a purchase from 24/11/2020
Jim was extremely efficient and helpful with the software update. Everything was very clearly explained and he made the whole process very easy. Thank you very much for all your time and help
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Nathanael B.
Rating: 5 out of 5
following a purchase from 11/02/2022
Very very good. Very well informed. Package received very quickly. Only happiness.
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Bruno M.
Rating: 5 out of 5
following a purchase from 19/12/2020
Following a technical problem, I had a technician, Jim, come on line who was perfect both technically and in terms of friendliness. Problem solved very efficiently. Top I will recommend Cambox and technical teams.
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Mireille B.
Rating: 3 out of 5
following a purchase from 25/01/2022
Very interesting product, good quality. Arrived in good condition. The only problem is when we contact to have the follow-up no answer and it is necessary to insist to have some. One remains in the unknown during several days. It's a pity.
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Response from Cambox Europe
Hello Mireille,
Thank you for your feedback.
We have taken your comment into account in order to improve the quality of our customer service.
We remain available.
Sincerely yours,
The CAMBOX team.
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Sandy S.
Rating: 5 out of 5
following a purchase from 21/01/2022
Fast shipping, very well packed. 1st test in karting successful product at the top
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Margreth N.
Rating: 5 out of 5
following a purchase from 22/11/2020
I was helped by Sèbastien. He was very patient, skillfull and helpfull. He did a great job.
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Sebastien B.
Rating: 5 out of 5
following a purchase from 04/12/2020
Very professional and responsive hotline.
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Sebastian K.
Rating: 5 out of 5
following a purchase from 25/05/2021
Very competent and friendly customer service :)
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Jimmy V.
Rating: 4 out of 5
following a purchase from 12/01/2022
I bought the camera as a gift for a friend, I will surely end up buying one for my motorcycle and quad rides
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Joris P.
Rating: 5 out of 5
following a purchase from 16/01/2022
Everything is perfect, no problem.
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Cyril D.
Rating: 5 out of 5
following a purchase from 19/11/2020
Major problem on a CAMBOX V4Pro. Very quick reaction from the team. Great follow-up and multiple remote checks. Thanks again Jim!
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Ali S.
Rating: 5 out of 5
following a purchase from 25/11/2020
Very helpful, great service
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Léo S.
Rating: 4 out of 5
following a purchase from 28/09/2020
Great support! However, the product took a while to reach a stable result!
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Dominique P.
Rating: 5 out of 5
following a purchase from 11/12/2021
Very nice success that this camera French manufacture, discreet with a beautiful image quality. 2020 purchase to equip mountain bike helmet and equestrian competitions. Thank you for the exemplary reactivity of the repair team in case of problems. Sportively...
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Samantha S.
Rating: 5 out of 5
following a purchase from 04/10/2021
Amazing customer service! Victor responded almost immediately to my question about my new Cambox V4 Pro, and walked me through how to download newest update. He was kind, courteous, and patient. SO patient that he spent 90 minutes walking me through every step. Would highly recommend!
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Tatiana M.
Rating: 5 out of 5
following a purchase from 07/12/2021
Super
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Matthew M.
Rating: 5 out of 5
following a purchase from 14/09/2020
Jim was helpful in fixing my cambox through TeamViewer and updating it to the current firmware
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Veronique L.
Rating: 5 out of 5
following a purchase from 06/07/2021
a very reactive "Chat" to answer and solve small computer problems, even very late at night
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Benoit M.
Rating: 5 out of 5
following a purchase from 07/12/2021
5 stars for the intervention of the technician who solved my problem. Friendly, fast and efficient.
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Arnaud C.
Rating: 5 out of 5
following a purchase from 05/12/2020
A very efficient and attentive after-sales service
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