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Rating: 5 out of 5
Fast and hassle-free.
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
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A
Rating: 5 out of 5
Very good.
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A
Rating: 5 out of 5
PERFECT.
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A
Rating: 5 out of 5
Despite difficulties in validating an order on the site, the pickup by phone was successful with a very friendly welcome.
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A
Rating: 5 out of 5
NICE FOR DELIVERY AND QUALITY.
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A
Rating: 5 out of 5
Everything is very intuitive, nothing to say!
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A
Rating: 5 out of 5
Clear site, high quality product, perfect colissimo delivery.
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A
Rating: 5 out of 5
Hat TRACLET.
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A
Rating: 5 out of 5
It's just perfect and of quality.
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A
Rating: 5 out of 5
Very good!
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A
Rating: 5 out of 5
Product as described.
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A
Rating: 5 out of 5
Great.
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A
Rating: 5 out of 5
Order received very quickly. The berets are of good quality.
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A
Rating: 5 out of 5
Fast, as described. No issues.
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A
Rating: 5 out of 5
Very good mail order site, nice shop in Roannes.
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A
Rating: 1 out of 5
I had ordered this hat to give to a friend before he left on a trip, on the site, before buying it, I see that the delivery of the product is estimated between 1 and 2 weeks, so I take it, thinking I would be on time.
The hat was ordered on Saturday, January 25, I expected to receive it by Monday, February 10 at the latest. However, I had no news of my order until February 21, the day I was informed that the hat had been shipped, my friend had left more than a week ago.
I ended up receiving the package on February 25, more than 15 days after the maximum delivery window indicated on your site. Unbearable.
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The hat was ordered on Saturday, January 25, I expected to receive it by Monday, February 10 at the latest. However, I had no news of my order until February 21, the day I was informed that the hat had been shipped, my friend had left more than a week ago.
I ended up receiving the package on February 25, more than 15 days after the maximum delivery window indicated on your site. Unbearable.
A
Rating: 5 out of 5
Correct packaging. Fast delivery.
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A
Rating: 5 out of 5
As usual, at Traclet, it's perfect from A to Z.
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A
Rating: 5 out of 5
The product corresponds perfectly....nothing to say .....I will make other orders
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A
Rating: 4 out of 5
When there is a stock problem, the information is not given quickly enough
Order on 24/01 delivery on 22/02
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Order on 24/01 delivery on 22/02
A
Rating: 5 out of 5
A lot of choices, practical and easy, fast delivery, I highly recommend
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A
Rating: 3 out of 5
The customer must be informed of the supply times! I was left without any news of my order for over a month! I was the one who called once to get information and who came back by email 15 days later!
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A
Rating: 5 out of 5
Very correct patterns and also a great product, THANK YOU. I recommend. René.
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A
Rating: 5 out of 5
Fast, careful and product in accordance with the description. I highly recommend any order made at Traclet!
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A
Rating: 5 out of 5
Serious seller. Fast delivery. The product did not suit me, I was refunded within 3 days after returning the package at my expense.
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A
Rating: 2 out of 5
I had trouble connecting and creating my account. More choices on Kangol beanies please.
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Response from Chapellerie Traclet
hello
we have taken your remark into account regarding account creation, we will try to improve the creation for our next site updates.
Regarding the Kangol beanies, we remain at your disposal if you do not find the desired model.
Best regards
Traclet
we have taken your remark into account regarding account creation, we will try to improve the creation for our next site updates.
Regarding the Kangol beanies, we remain at your disposal if you do not find the desired model.
Best regards
Traclet
A
Rating: 5 out of 5
Impeccable phone customer service, superb quality and delivery 15 days in advance is perfect, thank you
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A
Rating: 5 out of 5
Very fast delivery, satisfied
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A
Rating: 5 out of 5
Fast delivery in serious packaging.
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A
Rating: 5 out of 5
Nothing to say, no problem
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A
Rating: 4 out of 5
Very good
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A
Rating: 5 out of 5
Easy order
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A
Rating: 5 out of 5
Nothing more to say
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A
Rating: 5 out of 5
Good quality
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A
Rating: 1 out of 5
Not only were the orders completely delayed, but they were not delivered to the indicated address and were instead made available at an unknown pickup office that is far from being the closest. Result; I am away abroad without any of the three hats I ordered for my trip and now I am bothering my family with proxies and photos of identity documents at an unknown pickup office located somewhere in Kuge... city of Bosnia-Herzegovina... I am furious and unhappy.
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Response from Chapellerie Traclet
Hello
You must be mistaken.
On one hand, the order is for a hat and a hat box that was delivered to a pickup point.
This package has been at the chosen pickup point since February 17 for three days. This information was noted by email and the code was sent by text.
We have tried to contact you without being able to reach you.
Best regards
Traclet
You must be mistaken.
On one hand, the order is for a hat and a hat box that was delivered to a pickup point.
This package has been at the chosen pickup point since February 17 for three days. This information was noted by email and the code was sent by text.
We have tried to contact you without being able to reach you.
Best regards
Traclet
A
Rating: 5 out of 5
Product very well packaged and received on time, in line with expectations. Thank you.
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A
Rating: 5 out of 5
Delighted with the Stetson boxes
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A
Rating: 5 out of 5
Very good.
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A
Rating: 5 out of 5
Hello, the customer service is very satisfactory and the shipping is fast, I recommend.
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A
Rating: 4 out of 5
Significant delay in restocking
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