Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

All reviews

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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/01/2020
Attempts to contact by phone for possible assistance in choosing products were in vain several times
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Response from Chapellerie Traclet
Hello, We can be reached at 04 77 71 40 58 from 9 AM to 12 PM and from 2 PM to 5 PM. If you cannot reach us, you can send us an email for your requests directly through the site or by email [email protected] Best regards Traclet
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/01/2020
Product in accordance with the description
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/01/2020
Clear site, fast delivery, neat packaging.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2019
The site offers products very clearly. The order placed arrived within the timeframe given by the supplier. Package arrived in good condition and well packaged.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/01/2020
Everything is very good. Thank you very much!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/01/2020
This is the second time I order for gifts, and everything is perfect:
Perfect delivery times
Perfect size
Perfect quality
Thank you!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/01/2020
perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/01/2020
Nothing to complain about. Good follow-up on the delivery. Item of very good quality. A little extra attention. Satisfied.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/12/2019
Fast reception
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/01/2020
Efficient telephone service and good advice
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/01/2020
Very good service, good customer relationship, well done
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/01/2020
perfect
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/01/2020
I am very disappointed!... Not serious I sent an email when I placed my order to report a discount that was not taken into account for a response asking me to confirm the code but impossible since the order is made so the cart is at 0
I immediately sent an email specifying it but I could justify the email received offering the discount but could not send it as an attachment due to no response on the contact and waiting to receive an email to send the letter no response from them.
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Response from Chapellerie Traclet
Hello,
In our email, we simply asked you to send us the discount code you received in order to validate it.
To date, we have only received your email asking for this discount.
However, we need this code to validate it.
Finally, regarding the delivery. The order was placed on Saturday, January 11, it left on January 13, that is, Monday for delivery on Wednesday at your pickup point and it was received on Friday.
Best regards
Traclet
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/01/2020
Order acknowledged and rapid dispatch from the store
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/01/2020
Completely satisfied
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/01/2020
delivery time respected, a bit disappointed by the thickness of the product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/01/2020
The best hat maker in France
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/01/2020
I would have liked to give 5 stars, unfortunately my hat is too small because I relied on the comment inviting me to choose a size below my usual size for this model.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/01/2020
Well-organized site, wide choice of products, visible availability, quick preparation of my order, many delivery options..... All good, I recommend, and by the way, I'm going back!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/01/2020
I was surprised that an item presented ON THE SITE as belonging to the BORSALINO brand does not belong to it. SLIGHT disappointment;
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/01/2020
Choice, fast delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/01/2020
Perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/01/2020
I recommend this site
thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/01/2020
WELL MADE AND EASY TO USE SITE
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/01/2020
Good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/01/2020
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/01/2020
Site quite slow to load pages
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/01/2020
Fast delivery, no problem with the order
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/01/2020
09-Oct
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/01/2020
Beautiful range of products, original and regularly renewed. Impeccable order tracking. The only downside is that navigation on the site is a bit sluggish.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/01/2020
Not thick enough, the one I have is thicker
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/01/2020
The shopping experience was very pleasant. Even for me as a German, it was easy. The ordering, delivery, and quality of the goods are top-notch.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/01/2020
This is my second order on this site. Perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/01/2020
N/A
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/01/2020
The site should provide measurements 58/59 and the cap received is 59 so a bit big, not too happy especially for a gift
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/01/2020
Navigation on the site without any problem. However, the delivered product did not correspond at all to the order made, I had to contact Traclet's service to rectify an unacceptable error on their part and return at my expense (30€) a cap paid 95€ that did not correspond to the quality and price of my initial order. This is almost akin to an attempt to abuse the customer..
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Response from Chapellerie Traclet
Hello
The error was explained and we do not understand the noted message.
Indeed, the product was indeed the right one; Sherlock cap but instead of a leather lace, it was made of fabric.
This was due, as explained by phone, to the fact that the manufacturer changed its lace finish (this does not affect the quality of the product)
Furthermore, when ordering, you had ordered a size 56 cm and you indicated that you wanted to change it to size 57 cm.
Consequently, we proceeded with the exchange in the desired size.
Finally, you indicated having paid 30 euros for return shipping.
Please send us the mode of transport used because even in particular, we do not pay that much for a shipment.
We remain at your disposal at 04 77 71 40 58 or by email at [email protected]
Best regards
Traclet
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/01/2020
Perfect.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/12/2019
Very good telephone advisor to answer all kinds of problems
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/01/2020
Very good, impeccable service, careful and attentive. I recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/12/2019
Very well advised and a very well-made site for someone like me who doesn't order online often.
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