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Rating: 5 out of 5
Easy to navigate
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
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A
Rating: 5 out of 5
Impeccable service and communication.
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A
Rating: 5 out of 5
Very professional and efficient.
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A
Rating: 5 out of 5
I am very satisfied with the product received as well as the phone contact we had. The site's mechanics are perfectly on point. I will return!
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A
Rating: 5 out of 5
VERY GOOD
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A
Rating: 5 out of 5
Impeccable thank you
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A
Rating: 5 out of 5
Clear and allows a good understanding of what one is buying.
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A
Rating: 4 out of 5
Reliable and easy to use. In my opinion, the only thing missing in the descriptive photos are a few images of the hat worn on a head (real or mannequin)
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A
Rating: 4 out of 5
Beautiful choice for all budgets. Navigation could be improved.
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A
Rating: 5 out of 5
Great. Everything matches. To recommend
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A
Rating: 4 out of 5
Good: the order was delivered very quickly; great packaging.
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A
Rating: 2 out of 5
One hat too big, the other much too. Delivery length. Otherwise okay
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Response from Chapellerie Traclet
Hello
Please excuse us for the Post as the order was placed on August 2, 2018 after 2 PM and it could only be sent on August 3, 2018.
With the weekend, it could only be delivered to the relay point on Tuesday due to road transport being blocked on weekends.
We are aware that this delay may have been significant for you and we apologize for the constraints imposed by the administration.
We hope, however, that the hats will satisfy you.
Best regards
Traclet
Please excuse us for the Post as the order was placed on August 2, 2018 after 2 PM and it could only be sent on August 3, 2018.
With the weekend, it could only be delivered to the relay point on Tuesday due to road transport being blocked on weekends.
We are aware that this delay may have been significant for you and we apologize for the constraints imposed by the administration.
We hope, however, that the hats will satisfy you.
Best regards
Traclet
A
Rating: 5 out of 5
Very good!
Very nice product quality, fully meets my expectations. Products perfectly well packaged, with a pen as a gift thank you!
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Very nice product quality, fully meets my expectations. Products perfectly well packaged, with a pen as a gift thank you!
A
Rating: 5 out of 5
Despite a first shipment not received because lost by the delivery person, Traclet did their best to send me another one as quickly as possible. I recommend this establishment.
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A
Rating: 5 out of 5
Clear
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A
Rating: 5 out of 5
no problems
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A
Rating: 5 out of 5
Very large choice of models, sizes (even for large head sizes) and brands.
The various delivery and payment options are appreciated.
The processing of my order and delivery were very fast.
The packaging of the ordered items was perfect: each item was protected by tissue paper and the shipping box was ideally proportioned to the items.
From browsing the site to receiving the order, a single rating = 5 stars!
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The various delivery and payment options are appreciated.
The processing of my order and delivery were very fast.
The packaging of the ordered items was perfect: each item was protected by tissue paper and the shipping box was ideally proportioned to the items.
From browsing the site to receiving the order, a single rating = 5 stars!
A
Rating: 5 out of 5
Trust in this site that a friend recommended to me.
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A
Rating: 5 out of 5
very serious
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A
Rating: 5 out of 5
Fast delivery
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A
Rating: 5 out of 5
Efficient
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A
Rating: 5 out of 5
Very satisfied and quickly
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A
Rating: 5 out of 5
A very complete and professional site
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A
Rating: 3 out of 5
Women's items offered in the men's section. One size fits children.
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Response from Chapellerie Traclet
Hello
Many headgear are unisex across many models.
That's why it is found in both men's and women's sections.
However, for the sun hat reference 297, it will be complicated to say that it is a children's hat as we sold 100 pieces for an association and the people are adults.
The one size generally being 57 cm.
Best regards Traclet
Many headgear are unisex across many models.
That's why it is found in both men's and women's sections.
However, for the sun hat reference 297, it will be complicated to say that it is a children's hat as we sold 100 pieces for an association and the people are adults.
The one size generally being 57 cm.
Best regards Traclet
A
Rating: 5 out of 5
Very large choice, very fast shipping. Perhaps improve the referencing on the site (not easy to find certain accessories like cork bands).
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A
Rating: 4 out of 5
Good
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A
Rating: 2 out of 5
Disappointed with my order because the size sent does not match the size ordered .....
I received size XL and ordered M ....
And since I had an urgent need for this item, I am unhappy ...
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I received size XL and ordered M ....
And since I had an urgent need for this item, I am unhappy ...
Response from Chapellerie Traclet
Hello
Please excuse us if we made a mistake.
Can you send us a photo of the hat with the size to [email protected]
This way we can quickly proceed with the exchange of the hat.
Best regards
Traclet
Please excuse us if we made a mistake.
Can you send us a photo of the hat with the size to [email protected]
This way we can quickly proceed with the exchange of the hat.
Best regards
Traclet
A
Rating: 5 out of 5
Good, a bit long delay for Roanne Sainté
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A
Rating: 5 out of 5
Fast shipping, careful, perfect item! +++++
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A
Rating: 5 out of 5
It's very convenient, there are many choices of hats. No need to go through the supplier to place an order.
They are very serious, the delivery times are more than acceptable compared to the estimates at the time of ordering.
I will highly recommend it to those around me.
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They are very serious, the delivery times are more than acceptable compared to the estimates at the time of ordering.
I will highly recommend it to those around me.
A
Rating: 5 out of 5
practical site, precise, trustworthy
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A
Rating: 5 out of 5
good advice, fast delivery, items conform to the description
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A
Rating: 5 out of 5
very good
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A
Rating: 5 out of 5
Very good product. Fast delivery: I recommend!
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A
Rating: 5 out of 5
nothing to say, it's perfect and I will return
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A
Rating: 3 out of 5
Interesting site with a wide choice of hats
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A
Rating: 5 out of 5
lots of choices and fast service
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A
Rating: 5 out of 5
Fast and efficient. Good order
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A
Rating: 5 out of 5
Very good hat site
Very good quality
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Very good quality
A
Rating: 5 out of 5
Well stocked, and humans available on the other side of the screen.
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