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Rating: 5 out of 5
Everything is in accordance with the description. The shipment is fast (I received the package a day earlier than expected, which is quite rare to mention)
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
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M
Rating: 4 out of 5
Very well explained site, delivery respected within the deadlines.
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M
Rating: 5 out of 5
Good quality products, very responsive customer service and fast delivery
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M
Rating: 5 out of 5
Great choice. Fast delivery. Impeccable package.
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N
Rating: 5 out of 5
Fast and careful delivery, beautiful product, interesting discount, responsive webmaster, small downside my hat was delivered without the feather mentioned in the description.
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X
Rating: 5 out of 5
Easy order. Fast and careful shipping. The birthday gift arrived on time. Very satisfied with this first purchase on the site.
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H
Rating: 5 out of 5
everything is clear everything is in accordance
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J
Rating: 5 out of 5
A lot of choices, quality items and prices for all budgets. This is my second order and I am, as with the first, very satisfied. Everything delivered in a very sturdy packaging.
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R
Rating: 5 out of 5
there may be a bit of overpackaging.
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F
Rating: 5 out of 5
Very good items, excellent communication, remarkable service, packages prepared with great care, well done!
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M
Rating: 5 out of 5
conforms to the announcement;
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C
Rating: 5 out of 5
corresponds to my order
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G
Rating: 5 out of 5
Easy order and a very diverse choice of products. Delivery a bit slow due to unavailable product. But overall, everything went well.
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R
Rating: 5 out of 5
I love it, and a super plus, for the kindness. Rare these days.
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C
Rating: 5 out of 5
Very good
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D
Rating: 5 out of 5
Product of very good quality. Careful manufacturing
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P
Rating: 1 out of 5
A priori, German manufacturing for the chosen cap (according to the label inside), that was not the purpose of my purchase.
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Response from Chapellerie Traclet
Hello,
Thank you for taking the time to share your opinion.
However, the information about the place of production is noted on the product sheet
https://www.chapellerie-traclet.com/fr/casquette/22309-casquette-baseball-massimo-coton-beige-traclet.html#/taille-taille_unique
The brand that is at the origin is a German brand but made in China as indicated on the product sheet.
Remaining at your disposal
Best regards.
The chapellerie-traclet.com team
Thank you for taking the time to share your opinion.
However, the information about the place of production is noted on the product sheet
https://www.chapellerie-traclet.com/fr/casquette/22309-casquette-baseball-massimo-coton-beige-traclet.html#/taille-taille_unique
The brand that is at the origin is a German brand but made in China as indicated on the product sheet.
Remaining at your disposal
Best regards.
The chapellerie-traclet.com team
N
Rating: 5 out of 5
Fast and in accordance with the description
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R
Rating: 5 out of 5
Very good quality for an excellent price-quality ratio
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J
Rating: 5 out of 5
fast delivery
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C
Rating: 2 out of 5
Disappointed by the color, the olive green is actually more brownish. The problem with ordering online, the colors of the photos are not faithful. I also thought the material would be a bit thicker. As a result, the rounded shape on top looks
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Response from Chapellerie Traclet
Hello,
We thank you for sharing your opinion and we understand your disappointment regarding the color and texture of your cap. The variations between the photos and the actual products can sometimes be misleading. We take your feedback into consideration to improve our services.
For this felt bomb cap, the color is in loden color which is not olive green.
For the quality of the felt, we have all qualities as on this model we have this model at 26 euros but models in waterproof wool felt at 55 euros and a model in rabbit fur at 210 euros.
The quality of felt being very different.
Remaining at your disposal to find a solution.
Best regards
Traclet Sébastien
We thank you for sharing your opinion and we understand your disappointment regarding the color and texture of your cap. The variations between the photos and the actual products can sometimes be misleading. We take your feedback into consideration to improve our services.
For this felt bomb cap, the color is in loden color which is not olive green.
For the quality of the felt, we have all qualities as on this model we have this model at 26 euros but models in waterproof wool felt at 55 euros and a model in rabbit fur at 210 euros.
The quality of felt being very different.
Remaining at your disposal to find a solution.
Best regards
Traclet Sébastien
F
Rating: 5 out of 5
Perfect!
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C
Rating: 4 out of 5
OK, well-constructed site.
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A
Rating: 4 out of 5
Serious company; I recommend; Maybe insufficient stock.
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F
Rating: 5 out of 5
great choice of hats. Fast delivery. product conforms to the photo and description, fits well, good quality! I recommend.
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P
Rating: 5 out of 5
Perfect packaging, product conforms
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J
Rating: 4 out of 5
Well-made site, fast delivery.
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E
Rating: 5 out of 5
Impeccable
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S
Rating: 5 out of 5
Serious company.
A delay of 3 weeks was planned at the time of the order. This delay was respected.
The item received was in perfect condition and well packaged, in accordance with the description.
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A delay of 3 weeks was planned at the time of the order. This delay was respected.
The item received was in perfect condition and well packaged, in accordance with the description.
L
Rating: 5 out of 5
Purchase without problems. Perfect
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M
Rating: 4 out of 5
In fact, the beanie does not fit me. The one size fits all is too small for my head.
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X
Rating: 5 out of 5
Quite intuitive
Quick and effective response to my questions. Very professional
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Quick and effective response to my questions. Very professional
P
Rating: 5 out of 5
Perfect tracking and delivery!
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V
Rating: 5 out of 5
Easy to use
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B
Rating: 5 out of 5
EASY ORDER, SERIOUS TRACKING AND FAST DELIVERY
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A
Rating: 4 out of 5
Very good
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V
Rating: 5 out of 5
Easy
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D
Rating: 5 out of 5
Perfect. Thank you.
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J
Rating: 5 out of 5
The requested clarifications were received quickly and the item received was perfectly in accordance with the description.
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B
Rating: 5 out of 5
Very good site with a presentation of the available models by size.
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