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Rating: 5 out of 5
Beautiful quality product and completely satisfied with my purchase!
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
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J
Rating: 5 out of 5
Unmatched quality of Stetson products and delivery times respected. Very serious company.
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P
Rating: 5 out of 5
Very well designed hats, fast delivery
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J
Rating: 4 out of 5
Lack of user manual
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M
Rating: 3 out of 5
It would also be appropriate to show the label regarding the cleaning of the product.
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P
Rating: 4 out of 5
Well-constructed site - easy contact to answer questions. Indicated sizes are really very small: why such a discrepancy!
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P
Rating: 5 out of 5
This is my 4th Tilley hat ordered from Traclt, the T5 model still made in Canada, the quality is still perfect.
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S
Rating: 5 out of 5
Good product, good decision to wait for availability, no issues with delivery
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T
Rating: 5 out of 5
Very large selection, very fast delivery
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L
Rating: 5 out of 5
A first completely satisfying experience, the quality is top-notch. Fast delivery. Nothing to complain about, I recommend if needed, thank you
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P
Rating: 5 out of 5
No problem, the site is very clear, the order was easy
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H
Rating: 4 out of 5
Excellent choice on the site, absolutely impeccable.
The delivery times are, however, very often much too long but well announced, which compensates a bit. I followed up with the site after the 4 weeks announced for the delivery of the hat, on a Monday; I had a representative informing me in writing about the arrival of the package at the end of the week and that was the case. Very nice double-corrugated package that consoled me from the long wait. I will use this hat, ordered in July, next summer ;-)
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The delivery times are, however, very often much too long but well announced, which compensates a bit. I followed up with the site after the 4 weeks announced for the delivery of the hat, on a Monday; I had a representative informing me in writing about the arrival of the package at the end of the week and that was the case. Very nice double-corrugated package that consoled me from the long wait. I will use this hat, ordered in July, next summer ;-)
C
Rating: 1 out of 5
The received hat is of poor quality.
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Response from Chapellerie Traclet
Hello,
We are sorry to hear that your experience with our Tilley hat did not meet your expectations. Your feedback is valuable and we take your comments very seriously. Please do not hesitate to contact us directly to let us know the issues encountered so we can relay the information to Tilley, which is a hat brand with high manufacturing quality.
To date, for nearly 10 years that we have been selling this winter hat, the rating is 5/5 based on 25 comments.
Therefore, it is important that we await your comments to relay them to Tilley.
Best regards
Traclet Sébastien
We are sorry to hear that your experience with our Tilley hat did not meet your expectations. Your feedback is valuable and we take your comments very seriously. Please do not hesitate to contact us directly to let us know the issues encountered so we can relay the information to Tilley, which is a hat brand with high manufacturing quality.
To date, for nearly 10 years that we have been selling this winter hat, the rating is 5/5 based on 25 comments.
Therefore, it is important that we await your comments to relay them to Tilley.
Best regards
Traclet Sébastien
M
Rating: 4 out of 5
I was able to easily find the product I was looking for.
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P
Rating: 5 out of 5
perfect
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P
Rating: 5 out of 5
Fast delivery. Top customer service. Very good quality items
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O
Rating: 5 out of 5
Very good!
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B
Rating: 5 out of 5
Everything was perfect
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H
Rating: 5 out of 5
Practical site, however, be sure to measure the head circumference.
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L
Rating: 5 out of 5
Very responsive. Great e-shop!
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P
Rating: 5 out of 5
Very serious company offering very nice quality items. Very fast order processing.
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S
Rating: 5 out of 5
Well designed and fast shipping.
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X
Rating: 4 out of 5
Navigation on the site is relatively easy. The filters allow sorting based on targeted searches.
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P
Rating: 5 out of 5
The delivery was fast, the hat well packaged in an appropriate box.
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P
Rating: 5 out of 5
Very nice hat, conforms to the description, fast delivery, serious site
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T
Rating: 4 out of 5
Maybe the origin of the hat is missing.
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J
Rating: 5 out of 5
It's perfect, it's very well packaged and the site is very well organized, you can find the model you are looking for by navigating in different ways (by brands, by type of hat, etc.)
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N
Rating: 5 out of 5
Products conform to my order. Good quality suspenders.
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C
Rating: 5 out of 5
Respect for the ordered product as well as the delivery time
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G
Rating: 5 out of 5
Fast delivery and great service
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D
Rating: 1 out of 5
Package not received!
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Response from Chapellerie Traclet
Hello,
We are sorry to hear that you have not received your package and understand the frustration this may cause.
According to the Colissimo tracking sent by email, the tracking number is 9m00910491820
This tracking indicates a delivery for tomorrow at the pickup point.
Remaining at your disposal
Best regards.
The chapellerie-traclet.com team
We are sorry to hear that you have not received your package and understand the frustration this may cause.
According to the Colissimo tracking sent by email, the tracking number is 9m00910491820
This tracking indicates a delivery for tomorrow at the pickup point.
Remaining at your disposal
Best regards.
The chapellerie-traclet.com team
C
Rating: 5 out of 5
Top-notch services. Never disappointed to this day.
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F
Rating: 5 out of 5
Clear and pleasant navigation. There are plenty of good tips for those who love hats but don't really know much about them.
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C
Rating: 5 out of 5
Very good site, a lot of choices of hats, delivery as promised and on time
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C
Rating: 5 out of 5
Wide selection, fast delivery, item matching my order. Very satisfied.
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J
Rating: 5 out of 5
Fast and perfect
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L
Rating: 5 out of 5
Very good
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Z
Rating: 5 out of 5
Top-notch
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J
Rating: 4 out of 5
Very good
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P
Rating: 5 out of 5
Very reliable site
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