Customer reviews of DE BUYER

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 4 407 published reviews
5 4 013 91% 4 281 6% 3 45 1% 2 26 1% 1 42 1%

Summary of reviews

The online store DE BUYER is consistently praised for the excellent quality of its products, particularly their frying pans and sauté pans, which customers find durable and effective for cooking. Many highlight the quick response times and helpful nature of customer service, ensuring a seamless shopping experience. The speed of delivery is another strong point, with numerous reviews noting that orders arrive promptly and well-packaged.

All reviews

M
Michael N.
Rating: 5 out of 5
following a purchase from 26/05/2025
very good
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J
Jacques L.
Rating: 4 out of 5
following a purchase from 28/05/2025
Fast delivery and good packaging of the ordered products. The only small downside was that the cardboard protection of a lid was stuck in the stainless steel latch. By contacting customer service, I eventually got clarification on the type of key to use to unscrew and remove the piece of cardboard.
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Response from DE BUYER
Hello Jacques, thank you for your feedback. We are delighted that everything went well, and that our customer service was able to provide you with the necessary precision. Have a very nice day.
V
Valérie Z.
Rating: 5 out of 5
following a purchase from 28/05/2025
I just bought a second smaller frying pan than the previous one and I am delighted. It is true that at first the steel frying pan sticks a bit, but now it doesn't at all.
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Response from DE BUYER
Hello Valérie, thank you for your feedback. We are delighted that this second poem pleases you just as much and that the steel reveals all its potential after the first uses.
Have a nice day.
B
Bastien W.
Rating: 5 out of 5
following a purchase from 23/05/2025
Perfect!
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Response from DE BUYER
Hello Bastien, thank you for your note, it reflects your satisfaction... and also notes ours.
See you soon.
W
Willy B.
Rating: 5 out of 5
following a purchase from 25/05/2025
Top quality... professional packaging..
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Response from DE BUYER
Hello Willy, thank you for your feedback. Happy that the quality of the products and the care taken in the packaging have convinced you.
See you very soon.
F
Fabien G.
Rating: 5 out of 5
following a purchase from 26/05/2025
great!
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Response from DE BUYER
Thank you very much for your positive feedback, Fabien! See you soon.
C
Christophe K.
Rating: 5 out of 5
following a purchase from 25/05/2025
Excellent quality
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Response from DE BUYER
Hello Christophe, thank you for your feedback. We are delighted that the quality of our products has convinced you.
Have a very nice day.
L
Laurent M.
Rating: 5 out of 5
following a purchase from 27/05/2025
Perfect
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Response from DE BUYER
Hello Laurent, we thank you for your note. Your satisfaction is our priority, and we are delighted that your experience met your expectations. Have a nice day.
F
Flore B.
Rating: 5 out of 5
following a purchase from 26/05/2025
Satisfied with my order
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Response from DE BUYER
Hello Flore, thank you for your feedback. We are delighted that your order meets your satisfaction.
See you very soon.
E
Eric C.
Rating: 5 out of 5
following a purchase from 26/05/2025
Products of excellent quality, a small note on the wooden handles that could be a bit thicker, received immediately and used right away,
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Response from DE BUYER
Hello Eric, thank you for your feedback. We are delighted that you were able to enjoy your products as soon as you received them. Your comment about the wooden handles is well noted.
Have a very nice day.
E
Eric C.
Rating: 5 out of 5
following a purchase from 24/05/2025
Very good product
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Response from DE BUYER
Hello Eric, we are happy that the product gives you complete satisfaction.
See you soon.
C
Christine C.
Rating: 5 out of 5
following a purchase from 23/05/2025
Perfect, as always.
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Response from DE BUYER
Hello Christine, thank you for your loyalty. We are delighted that everything is still up to your expectations.
Have a very nice day.
E
Emmanuel L.
Rating: 5 out of 5
following a purchase from 25/05/2025
Awesome 👌
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Response from DE BUYER
Hello Emmanuel, thank you for your message. It is a pleasure to know that everything meets your expectations. Have a nice day.
D
Damien B.
Rating: 5 out of 5
following a purchase from 24/05/2025
Nothing to say: pro!
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Response from DE BUYER
Hello Damien, thank you for your feedback. We are delighted that the quality of the service has convinced you. See you soon.
M
Marie Pierre L.
Rating: 5 out of 5
following a purchase from 22/05/2025
Very good
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Response from DE BUYER
Hello Marie Pierre, thank you for your feedback. It is a pleasure to know that you are satisfied with your experience.
Have a nice day.
M
Marie France S.
Rating: 5 out of 5
following a purchase from 22/05/2025
Delighted with my purchase, very good quality
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Response from DE BUYER
Thank you for your positive feedback. We are delighted to hear that you are satisfied with your purchase.
Have a very nice day.
C
Corinne L.
Rating: 5 out of 5
following a purchase from 22/05/2025
Perfect
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Response from DE BUYER
We are delighted to read your satisfaction. Please do not hesitate to reach out to us if you need anything. Best regards.
B
Bettina S.
Rating: 5 out of 5
following a purchase from 22/05/2025
Fast and careful shipping. Thank you
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Response from DE BUYER
Thank you for your feedback. We are delighted to hear that you appreciated the speed and care taken with your shipment. Your satisfaction is our priority. Have a great day.
L
Luc S.
Rating: 5 out of 5
following a purchase from 16/05/2025
Exact order and fast delivery. Thank you
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Response from DE BUYER
Thank you very much for your positive feedback. We are delighted to hear that your order brings you complete satisfaction.
See you soon!
I
ilian T.
Rating: 5 out of 5
following a purchase from 14/05/2025
good
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Response from DE BUYER
We are delighted to hear that you are satisfied with our products. Have a nice day.
C
CHrISTOPHE L.
Rating: 5 out of 5
following a purchase from 14/05/2025
Perfect
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Response from DE BUYER
Thank you for your feedback. Your satisfaction is our priority, and your comments encourage us to continue providing the best. Have a great day.
N
nathalie C.
Rating: 5 out of 5
following a purchase from 04/05/2025
Very good products
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Response from DE BUYER
Thank you for your feedback. We are glad that you like our products.
See you soon.
T
thierry C.
Rating: 5 out of 5
following a purchase from 19/04/2025
very satisfied
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Response from DE BUYER
We are delighted to read your satisfaction.
See you soon.
O
Omar B.
Rating: 5 out of 5
following a purchase from 12/05/2025
solid and aesthetic, I like this saucepan and the delivery was quite fast
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Response from DE BUYER
Thank you for your feedback. We are very pleased that you are satisfied with the quality and design of our saucepan.
See you very soon.
P
Pauline K.
Rating: 5 out of 5
following a purchase from 04/05/2025
Order of a sauté pan and a stainless steel frying pan: the material is impeccable. We were informed very early about a delivery delay and were compensated with 2 extra items that made us very happy. Very friendly customer service and quality products. I recommend.
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Response from DE BUYER
Hello,
Thank you very much for your positive feedback. We are delighted that our products and the attention given to your order have brought you complete satisfaction.
Have a very nice day.
C
Caroline C.
Rating: 5 out of 5
following a purchase from 14/05/2025
Excellent product!!
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Response from DE BUYER
Thank you for your feedback. Glad that the product fully met your expectations.
See you soon.
S
Simon F.
Rating: 5 out of 5
following a purchase from 13/05/2025
Excellent quality product, no delivery issues
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Response from DE BUYER
Thank you for your feedback. The quality and smooth delivery process seem to have been on point.
Have a very nice day.
G
Gilles P.
Rating: 5 out of 5
following a purchase from 13/05/2025
Order on time! Perfect. Thank you
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Response from DE BUYER
A big thank you for your feedback. Glad everything went well.
See you soon.
M
Melissa H.
Rating: 5 out of 5
following a purchase from 07/05/2025
Great, product as described and careful shipping. The quality meets my expectations. I would recommend without any problem.
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Response from DE BUYER
Delighted to read your satisfaction. We are happy that the quality of the product and the care taken in the shipment have fully convinced you.
See you very soon.
C
Christian L.
Rating: 5 out of 5
following a purchase from 13/05/2025
Very good material. I only use Debuyer steel pans. They are much better than non-stick ones because they are indestructible and you don't poison yourself!
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Response from DE BUYER
Thank you for your feedback. It is a pleasure to know that you appreciate the sturdiness and reliability of our steel stoves.
Looking forward to it.
S
sina E.
Rating: 2 out of 5
following a purchase from 12/05/2025
The product is good. However, 4 small rings with a diameter of 7.5 cm were in a huge package. Therefore, I would not order again for sustainability reasons.
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M
mathias L.
Rating: 5 out of 5
following a purchase from 13/05/2025
Very good products, order received quickly and properly packaged
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Response from DE BUYER
Thank you for your feedback. We are delighted that everything went as planned, from the order to the reception.
Have a very nice day.
Y
Yan D.
Rating: 4 out of 5
following a purchase from 09/05/2025
easy to navigate and identify what you are looking for
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Response from DE BUYER
Thank you for your feedback. Glad that the experience was smooth and efficient for you.
See you soon.
B
Bastian L.
Rating: 4 out of 5
following a purchase from 11/05/2025
It's a shame there isn't a small gesture like a cookbook as a gift.
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Response from DE BUYER
Thank you for your feedback. We will pass your comment on to our team.
Have a very nice day.
H
Hugo P.
Rating: 5 out of 5
following a purchase from 09/05/2025
Heavy skillet of very good quality. It inspires longevity from the very first handling. Provided you get informed about its maintenance, it is an excellent investment for cooking for a long time and healthily.
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Response from DE BUYER
Thank you for your detailed feedback. We are pleased that the quality and robustness of our pan have convinced you. A great ally for a sustainable and controlled kitchen.
Have a wonderful day.
M
michelle G.
Rating: 5 out of 5
following a purchase from 07/05/2025
perfect mold, nothing to complain about
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Response from DE BUYER
Thank you for your feedback. We are delighted that our mold fully met your expectations.
See you soon.
V
Vera T.
Rating: 5 out of 5
following a purchase from 11/05/2025
Everything fits
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R
Remy B.
Rating: 5 out of 5
following a purchase from 11/05/2025
Very good
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Response from DE BUYER
A big thank you for your feedback.
We are happy to know that everything meets your expectations.
See you soon.
C
chantal L.
Rating: 5 out of 5
following a purchase from 08/05/2025
Nothing to complain about
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Response from DE BUYER
Thank you for your feedback.
We are delighted that everything went perfectly.
See you very soon.
L
Loic D.
Rating: 5 out of 5
following a purchase from 07/05/2025
Very good. Fast and careful delivery. Quality product.
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Response from DE BUYER
A big thank you for your feedback.
We are delighted to read your satisfaction with the quality of the product and the delivery.
Have a very nice day.
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