Customer reviews of DE BUYER

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 4 407 published reviews
5 4 013 91% 4 281 6% 3 45 1% 2 26 1% 1 42 1%

Summary of reviews

The online store DE BUYER is consistently praised for the excellent quality of its products, particularly their frying pans and sauté pans, which customers find durable and effective for cooking. Many highlight the quick response times and helpful nature of customer service, ensuring a seamless shopping experience. The speed of delivery is another strong point, with numerous reviews noting that orders arrive promptly and well-packaged.

All reviews

A
Amy B.
Rating: 5 out of 5
following a purchase from 25/06/2025
Excellent products, and phenomenal value.
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D
Didier B.
Rating: 5 out of 5
following a purchase from 23/06/2025
An excellent product, I already have two De Buyer steel pans in my possession. I was missing the fish one. Thank you for the quality and the logistics service.
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Response from DE BUYER
A big thank you for your message. Glad that the fish pan completes your collection with so much satisfaction. Have a very nice day.
F
Florian C.
Rating: 5 out of 5
following a purchase from 25/06/2025
Careful packaging, fast shipping. Perfect
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Response from DE BUYER
Hello Florian, thank you for your feedback. Glad everything went well. See you soon.
M
Martine L.
Rating: 5 out of 5
following a purchase from 25/06/2025
Perfect
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Response from DE BUYER
Hello Martine, thank you for your feedback and your rating.
See you very soon.
R
Régine T.
Rating: 4 out of 5
following a purchase from 24/06/2025
good products but a bit pricey meets the stated criteria
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Response from DE BUYER
Thank you for your feedback. Glad that our products meet your expectations. We take note of your feelings regarding the price. Have a very nice day.
O
Ophélia K.
Rating: 5 out of 5
following a purchase from 20/06/2025
The product is perfect and the delivery is very fast.
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Response from DE BUYER
Hello and thank you for your feedback. Glad that the product and delivery fully satisfied you. Have a very nice day.
M
Mathieu R.
Rating: 5 out of 5
following a purchase from 24/06/2025
Thank you very much. Top quality and impeccable delivery!
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Response from DE BUYER
Thank you for your feedback. Glad that everything meets your expectations. See you very soon.
N
Nadine L.
Rating: 5 out of 5
following a purchase from 22/06/2025
This order is intended as a gift. Therefore, I have not used these items. However, I am very satisfied with the customer service and logistics.
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Response from DE BUYER
Hello Nadine,
Thank you for your message. We are glad that our customer service and logistics have fully satisfied you. We hope that this gift will bring you just as much joy.
Have a very nice day.
F
Florence M.
Rating: 4 out of 5
following a purchase from 21/06/2025
Delivery and timing nothing to say. Beautiful quality of professional mandoline. I would have appreciated if the manual specified in more detail how to cut and position the vegetables in the cart before activating the cut.... because I still need to practice.... to achieve the desired results!
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Response from DE BUYER
Hello Florence, thank you for your feedback. Glad that the quality and delivery are up to standard. We take note of your feelings about the manual, your suggestions help us improve. Have a very nice day
J
JACQUES B.
Rating: 4 out of 5
following a purchase from 23/06/2025
Satisfied!
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Response from DE BUYER
Hello Jacques,
Thank you for your feedback.
Glad to hear your satisfaction. See you soon.
B
benedicte F.
Rating: 5 out of 5
following a purchase from 21/06/2025
Fast delivery and well-packaged products
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Response from DE BUYER
Hello Bénédicte,
Thank you for your feedback. Glad everything went well. Have a very nice day.
B
Brigitte L.
Rating: 5 out of 5
following a purchase from 21/06/2025
Very fast delivery
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Response from DE BUYER
Hello Brigitte,
Thank you for your feedback. Glad that the delivery met your expectations. See you soon.
M
Monique D.
Rating: 5 out of 5
following a purchase from 20/06/2025
Very good
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Response from DE BUYER
Hello Monique,
Thank you for your message. Glad to know that everything went well. Very nice day.
G
Gabriel G.
Rating: 5 out of 5
following a purchase from 31/05/2025
Quality material
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Response from DE BUYER
Thank you for your feedback. Glad that the quality of the material and our customer service meet your expectations. We take note of your feelings regarding the carrier. Have a very nice day.
B
Bruno J.
Rating: 5 out of 5
following a purchase from 16/06/2025
Fast delivery
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Response from DE BUYER
Thank you for your feedback. Glad that the delivery was quick. See you soon.
C
Corentin T.
Rating: 5 out of 5
following a purchase from 15/06/2025
High quality products, carefully packaged and delivery arrived quickly! To be seen over time.
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Response from DE BUYER
Hello Corentin, thank you for your feedback. We are glad that the quality, the care taken in packaging, and the speed of delivery have convinced you. We hope that usage will confirm this first good impression.
Have a very nice day.
R
Robert D.
Rating: 5 out of 5
following a purchase from 19/06/2025
Super fast shipping, perfect package
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Response from DE BUYER
Thank you for your feedback. Glad that everything met expectations, from the product to the delivery. See you very soon.
V
Véronique S.
Rating: 4 out of 5
following a purchase from 17/06/2025
For two neoprene sleeves (9.40 € each) for a 20 cm / 7 cm / 1 cm pan, weighing 29g each, I receive a box of 30 cm / 40 cm / 15 cm, stuffed with paper and bubble wrap.. Is it really necessary when at the Post Office you can find envelopes (Kraft paper envelope 90 g - 162 x 229 = +/- 5 € including tax each + 1 stamp pro rate 2.39 € so 7.39 € plus 18.80 € including tax for purchase = A purchase of 26.19 € instead of 28.70 € I do not count the induced costs of recycling and management of selective sorting set up by our intercommunity (and thus one star less) To conclude on a positive note, this sleeve is really a plus to avoid unexpected burns!
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Response from DE BUYER
Hello and thank you for your feedback. We understand your comments regarding the packaging and assure you that we are constantly looking to optimize our shipments, both to limit environmental impact and to ensure the proper receipt of products.
We are delighted to read that the sleeve meets your satisfaction in use, that is essential for us.
Have a very nice day.
M
Marie Thérèse S.
Rating: 5 out of 5
following a purchase from 17/06/2025
fast delivery and "secured" package
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Response from DE BUYER
Thank you for your feedback. Glad that the delivery was quick and the package well protected. Your satisfaction is our priority.
Have a very nice day.
A
anne marie D.
Rating: 5 out of 5
following a purchase from 13/06/2025
Everything went very well. I already owned this pot personally and since I appreciate it a lot, the one from my last order is intended for my grandson who will soon gain his independence.
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Response from DE BUYER
Hello Anne Marie,
Thank you for your message. It touches us to know that you have chosen our brand to give a gift to your grandson. A beautiful item to start in a new kitchen!
Have a very nice day.
F
francois G.
Rating: 5 out of 5
following a purchase from 16/06/2025
very favorable first contact
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Response from DE BUYER
Hello François,
Thank you for your feedback. Delighted with this first impression. Very nice day.
F
Françoise P.
Rating: 5 out of 5
following a purchase from 14/06/2025
Very practical jam funnel, in line with what I expected. Good value for money. Fast delivery.
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Response from DE BUYER
Thank you for your feedback. Glad that the funnel meets your expectations and that everything went well. Have a very nice day.
B
Bertrand E.
Rating: 5 out of 5
following a purchase from 15/06/2025
Trusted company. Quality products. Order completed smoothly.
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Response from DE BUYER
Thank you for your feedback. Delighted with your trust and satisfaction at every step.
Have a nice day.
D
Didier W.
Rating: 5 out of 5
following a purchase from 08/06/2025
Excellent. Superior quality
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Response from DE BUYER
Hello Didier and thank you for your feedback. Glad that the quality has fully convinced you. See you very soon.
K
Kornelia P.
Rating: 5 out of 5
following a purchase from 15/06/2025
The ordering process went super, the goods were very well packaged and have great quality.
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C
Christine J.
Rating: 5 out of 5
following a purchase from 13/06/2025
Excellent products.
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Response from DE BUYER
Hello Christine, thank you for your feedback. We are delighted that our products give you complete satisfaction.
Have a very nice day.
J
Janine L.
Rating: 5 out of 5
following a purchase from 13/06/2025
The cast iron pan is very good
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M
Maxime S.
Rating: 5 out of 5
following a purchase from 14/06/2025
Very fast delivery. Quality products
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Response from DE BUYER
Hello Maxime, thank you very much for your feedback. We are delighted that the quality of our products and the speed of delivery have fully satisfied you.
See you soon.
P
Patrick L.
Rating: 4 out of 5
following a purchase from 12/06/2025
The quality of the products is indisputable but De Buyer is very unaccommodating. Given the prices they charge, it would be appropriate to include a small maintenance box for the copper... But perhaps this commercial gesture could put the company De Buyer in financial difficulty given the price of this very small maintenance box.
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Response from DE BUYER
Hello Patrick,
Thank you for your feedback.
We are delighted that the quality of our products has convinced you. We understand your comment regarding the commercial gesture, and we take note of your suggestion.
See you soon.
J
JOSIANE L.
Rating: 5 out of 5
following a purchase from 10/06/2025
I was satisfied with the order. Well packaged and very fast delivery.
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Response from DE BUYER
Hello,
Thank you for your feedback.
We are delighted to read your satisfaction.
Have a nice day.
S
Sylvie L.
Rating: 5 out of 5
following a purchase from 07/06/2025
Awesome! Fast delivery and very well protected products. The steel pans and sauté pans are great! I love them. They conduct heat perfectly, which saves me energy compared to my old Teflon pans. All that plus the joys of perfect cooking, which doesn't stick, is eco-friendly because it's non-toxic and guaranteed for life... in short, pure pleasure. It sounds like an ad, but it's true :-)
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Response from DE BUYER
Hello Sylvie, a big thank you for this enthusiastic feedback!
We are delighted that our steel products bring you so much joy in the kitchen, while combining performance, durability, and respect for the environment.
Have a very nice day.
C
Claus H.
Rating: 5 out of 5
following a purchase from 11/06/2025
everything is great
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PASCAL G.
Rating: 5 out of 5
following a purchase from 07/06/2025
Very satisfied
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Response from DE BUYER
Thank you for your feedback.
We are delighted to read your satisfaction.
See you soon.
E
Evi C.
Rating: 5 out of 5
following a purchase from 11/06/2025
-
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Response from DE BUYER
Hello, and thank you for this beautiful note!
Very beautiful day.
B
Bernhard H.
Rating: 4 out of 5
following a purchase from 09/06/2025
Very good pan, my third one. Too bad the glass lid doesn't fit both 28 cm pans.
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B
Brandon G.
Rating: 5 out of 5
following a purchase from 11/06/2025
Quality products, the delivery was very fast!
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Response from DE BUYER
Thank you very much for your feedback. We are delighted that the quality of the products and the speed of delivery met your expectations.
Have a very nice day.
C
Christian B.
Rating: 5 out of 5
following a purchase from 10/06/2025
Very good product. Serious company.
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Response from DE BUYER
Hello Christian,
Thank you for your feedback. We are glad that our products and our seriousness have been able to satisfy you.
See you soon.
V
vincent C.
Rating: 5 out of 5
following a purchase from 11/06/2025
Excellent product
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Response from DE BUYER
Thank you for your feedback. We are delighted to read your satisfaction.
See you soon.
T
Thierry M.
Rating: 5 out of 5
following a purchase from 11/06/2025
Very good products
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Response from DE BUYER
Thank you for your feedback. We are glad that you like our products.
Have a very nice day.
O
olivier V.
Rating: 5 out of 5
following a purchase from 11/06/2025
Very satisfied with the quality and seriousness.
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Response from DE BUYER
A big thank you for your feedback. We are delighted that the quality and our commitment met your expectations.
See you very soon.
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