The online store DE BUYER is consistently praised for the excellent quality of its products, particularly their frying pans and sauté pans, which customers find durable and effective for cooking. Many highlight the quick response times and helpful nature of customer service, ensuring a seamless shopping experience. The speed of delivery is another strong point, with numerous reviews noting that orders arrive promptly and well-packaged.
All reviews
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Marc B.
Rating: 5 out of 5
following a purchase from 19/11/2023
Responsive and professional customer service. For the stoves, super product, solid easy to clean and without chemical treatment only good.
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Philippe N.
Rating: 5 out of 5
following a purchase from 19/11/2023
christmas gift. not yet served.
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david C.
Rating: 5 out of 5
following a purchase from 20/11/2023
Package conforms to order. Fast delivery. Super product quality, a change from standard utensils that fall apart after a few uses.
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Mylène T.
Rating: 3 out of 5
following a purchase from 20/11/2023
Perfect delivery and packaging
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Response from DE BUYER
Hello, thank you very much for your compliments! We're delighted that you've appreciated the special attention we pay to packaging and delivery. Your satisfaction is our greatest reward! Best regards.
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JULIE L.
Rating: 5 out of 5
following a purchase from 17/11/2023
Beautiful quality. Incredible packaging. Really great buy.
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Myriam B.
Rating: 5 out of 5
following a purchase from 20/11/2023
An impeccable product that will serve a man of the woods well for cooking over a fire in all weathers!
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Cédric A.
Rating: 5 out of 5
following a purchase from 10/11/2023
After researching its uses on the internet and getting to grips with the pan, I'm very satisfied with my purchase. My next pan will be a debuyer stainless steel one.
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Michaël S.
Rating: 5 out of 5
following a purchase from 14/11/2023
very good, fast delivery; clean and well-packaged
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Clément S.
Rating: 5 out of 5
following a purchase from 18/11/2023
Very good.
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bruno R.
Rating: 5 out of 5
following a purchase from 18/11/2023
Very good material
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Patricia Z.
Rating: 5 out of 5
following a purchase from 19/11/2023
Fast delivery and very good product. Would recommend.
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Valerie P.
Rating: 5 out of 5
following a purchase from 18/11/2023
The parcel arrived very well protected
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Alain M.
Rating: 5 out of 5
following a purchase from 18/11/2023
The order and delivery went as planned. A question for de Buyer: A Milady saucepan is sold for about 90€ a piece. There is no size smaller than 14cm. On the other hand, a 12cm Prim'appetit pan is sold for around 25€. What justifies this price difference between these two saucepan models, even though they both come from de Buyer? Thank you for your reply.
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Christina M.
Rating: 5 out of 5
following a purchase from 15/11/2023
Delivery well received and fast
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Jacques G.
Rating: 5 out of 5
following a purchase from 15/11/2023
Excellent-quality utensils in well-designed packaging for impeccable transport.
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Pierre P.
Rating: 5 out of 5
following a purchase from 15/11/2023
True to its reputation, the material received is of very high quality. Received on time and perfectly packaged.
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Danielle B.
Rating: 5 out of 5
following a purchase from 15/11/2023
Delivery as expected, packaging well secured
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CAROLINE G.
Rating: 5 out of 5
following a purchase from 15/11/2023
Very good quality material and receipt of the parcel super well packed.
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Julie M.
Rating: 5 out of 5
following a purchase from 15/11/2023
High-quality equipment for healthy cooking. A little expensive to buy, but quality is priceless!
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Anne B.
Rating: 5 out of 5
following a purchase from 15/11/2023
as expected, great
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Véronique B.
Rating: 5 out of 5
following a purchase from 15/11/2023
The parcel arrived very quickly, the contents were very well protected and we are delighted with our purchase. Beautiful pans and very good quality.
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Claudia T.
Rating: 5 out of 5
following a purchase from 15/11/2023
Everything perfect, excellent products, I love the sauteuses and poiles choc extreme, I use them for everything thank you
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Pierre-Marie C.
Rating: 5 out of 5
following a purchase from 13/11/2023
exactly matches my order
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ANTOINETTE L.
Rating: 5 out of 5
following a purchase from 12/11/2023
Top
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Christine P.
Rating: 5 out of 5
following a purchase from 12/11/2023
Meets my expectations, quality, French manufacture, but I haven't used it because I'm going to give it away.
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Claudine S.
Rating: 5 out of 5
following a purchase from 14/11/2023
Perfect order, products and packaging from DeBuyer. Thank you
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Jean-François R.
Rating: 5 out of 5
following a purchase from 14/11/2023
Fast and accurate delivery. Fully satisfied.
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Christophe P.
Rating: 1 out of 5
following a purchase from 12/11/2023
I apologize in advance for the bad review. But the dimensions of the piece were not displayed on your website. My pastry chef and I thought it should be standard. Except that the piece is 2 cm too long. So it's of no use to me.
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Response from DE BUYER
Hello, we're very sorry to hear that your experience with one of our products was unsatisfactory. After checking on our site, in the external dimensions tab on the right of the product description, the product dimensions are correctly specified.
If you have any doubts about your order, please contact our customer service department by e-mail: [email protected] or by telephone: 0329300793.
Our team will be delighted to advise you. Best regards.
M
Madeline F.
Rating: 5 out of 5
following a purchase from 09/11/2023
Perfect!
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Jean-Claude D.
Rating: 5 out of 5
following a purchase from 13/11/2023
I've been looking for this type of article, so I'm going to complete my series.
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PIERRE D.
Rating: 5 out of 5
following a purchase from 13/11/2023
Very pleased
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Remi H.
Rating: 5 out of 5
following a purchase from 14/11/2023
excellent opera mold
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Karen R.
Rating: 5 out of 5
following a purchase from 13/11/2023
Good value for money
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Valerie A.
Rating: 5 out of 5
following a purchase from 12/11/2023
Perfect!!!
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sophie B.
Rating: 5 out of 5
following a purchase from 12/11/2023
Always satisfied
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Georges G.
Rating: 5 out of 5
following a purchase from 13/11/2023
The products are magnificent and I can only congratulate customer service for its friendliness, understanding and speed of reaction. Well done. We'd like to see a lot more like this on the net ... and elsewhere.
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Laurent G.
Rating: 2 out of 5
following a purchase from 08/11/2023
The iron pans are obviously excellent... But one of them arrived deformed by a shock in transit, and I have great difficulty in making contact with buyer's...
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Response from DE BUYER
Hello, we sincerely apologize for the damaged product you received. From the photos shared, the defect seems to have occurred during transport, we regret the inconvenience caused.
We apologize for the delay in responding, which can sometimes take a few days.
Although we received your e-mail on 26/11, it seems that we replied on 27/11. We have sent you a second e-mail with a proposed solution to your problem, which we hope you will find satisfactory.
We appreciate your understanding.
Yours faithfully
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Clement M.
Rating: 5 out of 5
following a purchase from 11/11/2023
At last a real stove at home steak patate saute and omellette are better
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JEAN FRANCOIS D.
Rating: 2 out of 5
following a purchase from 11/11/2023
The edges of the pan are too low and the handle is hot when touched without gloves.
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Response from DE BUYER
Hello, we're very sorry to hear that your experience with one of our products was unsatisfactory.
A non-stick frying pan is designed for low-temperature cooking, to reheat or reappropriate a dish. Under these conditions, the handle should not become hot. However, if you wish, you can use an insulating sleeve to minimize heat transmission. We encourage you to contact our customer service department at: [email protected]
Our team will be delighted to help you find a solution to your needs.
Thank you for your understanding. Best regards.
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Claire A.
Rating: 5 out of 5
following a purchase from 12/11/2023
I've just reordered from debauyer, after buying a cast-iron frying pan from them, which took me a long time to use because I didn't really understand how to use it, I'd washed it and left it to dry and it had rusted... So I ended up calling De Buyer customer service, where I immediately got a very friendly person, who explained to me very clearly how to use and maintain a cast-iron frying pan. I follow the recommendations to the letter, and then, revelation: with the same recipe as for years, my pancakes were exceptionally melting, they simply didn't taste the same and were delicious as ever! My children and I couldn't believe it. The quality of the cooking and baking utensils is so impressive, I really don't regret buying from De Buyer!
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