/10
★★★★★
based on 1551 published reviews
★★★★★
based on 1551 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
Great confusion on the delivery announced by many contradictory messages announcing an address and effective delivery to another...
Catherine V.
purchased on 11/12/2022
Translated review Answer from FERFLEX
Hello Catherine,
I hope you are doing well. 😌
Many thanks for taking the time to share your feedback!
We are sorry to hear that the delivery of your order was difficult.
However, as you would expect, once the products leave our premises, we no longer have control over them so the delivery service is responsible for getting the packages to you. 🚛
We hope that you were still able to receive your gray-green magnetic board and that it meets your expectations! 🤗
I hope you have a great day and a wonderful holiday season! ⭐️
Lola from the Ferflex💫 team
I hope you are doing well. 😌
Many thanks for taking the time to share your feedback!
We are sorry to hear that the delivery of your order was difficult.
However, as you would expect, once the products leave our premises, we no longer have control over them so the delivery service is responsible for getting the packages to you. 🚛
We hope that you were still able to receive your gray-green magnetic board and that it meets your expectations! 🤗
I hope you have a great day and a wonderful holiday season! ⭐️
Lola from the Ferflex💫 team
2/5
★★☆☆☆
The magnetic board is not magnetic enough. just for a post-it note...
Stéphanie K.
purchased on 09/12/2022
Translated review Answer from FERFLEX
Hello Stephanie,
I hope you are doing well 🙂
Thank you for taking the time to give us feedback, your opinions are valuable to us!
However yours surprises us, our boards are studied to receive our reminders and other magnetic accessories without worries!
In addition, I see that in your last order you ordered our wooden pot, our wall shelf and the mirror and not our board and our reminders.
I don't understand which of our products you are having problems with.
We are available at [email protected] if you would like to tell us more so we can better understand this situation!
I hope you have a pleasant day and a great holiday season! 🌟
Lola from the Ferflex💫 team
I hope you are doing well 🙂
Thank you for taking the time to give us feedback, your opinions are valuable to us!
However yours surprises us, our boards are studied to receive our reminders and other magnetic accessories without worries!
In addition, I see that in your last order you ordered our wooden pot, our wall shelf and the mirror and not our board and our reminders.
I don't understand which of our products you are having problems with.
We are available at [email protected] if you would like to tell us more so we can better understand this situation!
I hope you have a pleasant day and a great holiday season! 🌟
Lola from the Ferflex💫 team
2/5
★★☆☆☆
Problem to finalize the order online, despite the support, then delivery delayed 2 times (3 days delay)
Emilie B.
purchased on 08/12/2022
Translated review Answer from FERFLEX
Hello Emilie,
How are you doing?
I'm sorry to hear that the order finalization was confusing for you. Can you tell us more about it? At what point did you get stuck (payment, choice of delivery mode...)?
Concerning the delivery, we do everything possible with our delivery provider DPD so that the packages are delivered on time. But it is true that during the end of the year with the Christmas holidays there is an influx of packages and sometimes it does not happen as expected. We apologize for this delay.
In any case, we hope that you like the magnetic triptych, that it has taken place on your wall.
I wish you a very nice holiday season,
Pauline, co-founder of Ferflex®.
How are you doing?
I'm sorry to hear that the order finalization was confusing for you. Can you tell us more about it? At what point did you get stuck (payment, choice of delivery mode...)?
Concerning the delivery, we do everything possible with our delivery provider DPD so that the packages are delivered on time. But it is true that during the end of the year with the Christmas holidays there is an influx of packages and sometimes it does not happen as expected. We apologize for this delay.
In any case, we hope that you like the magnetic triptych, that it has taken place on your wall.
I wish you a very nice holiday season,
Pauline, co-founder of Ferflex®.
3/5
★★★☆☆
The pens I ordered do not hold effectively. Otherwise overall they are good products
Luca V.
purchased on 10/11/2022
Translated review Answer from FERFLEX
Hello Luca,
I hope you are well.
Thank you for your order containing magnetic pens, a set of 5 dry erase markers and a liquid chalk marker. I hope the products have taken hold in your home and that you are enjoying using them.
Can you tell me which pens don't hold up effectively? Can you email me more information at [email protected]?
Thank you and have a great week,
Pauline, co-founder of Ferflex®.
I hope you are well.
Thank you for your order containing magnetic pens, a set of 5 dry erase markers and a liquid chalk marker. I hope the products have taken hold in your home and that you are enjoying using them.
Can you tell me which pens don't hold up effectively? Can you email me more information at [email protected]?
Thank you and have a great week,
Pauline, co-founder of Ferflex®.
3/5
★★★☆☆
I would like to have an answer to my question about the fact that the colored boards to be put on the black boards do not allow the Magnets to be properly magnetized even though this is what you propose as a selling point. I find myself leaving the black cloud on the wall and the pink cloud to juxtapose in its box because the Magnets do not fit. Please tell me what to do or give me a refund. Thank you
Nadia F.
purchased on 28/10/2022
Translated review Answer from FERFLEX
Hello,
Thank you for your feedback. It upsets us to know that you are not enjoying your pink cloud 100%.
It is true that the colored coating reduces the magnetic power of the board. However, our magnets are designed to work on all our magnetic media. To lay them out and play with.
Which magnets do you have a problem with?
If your magnets have a bad bend in the shipping, for example, we advise you to put them flat with a light weight on them so that they get a flat shape and their magnetic surface is optimal!
Is this the case for you?
I hope this answer will help you and that your pink cloud will be able to find its initial use!
I am at your disposal via [email protected] if you need more information and I wish you a nice day!
Lola from the Ferflex team
Thank you for your feedback. It upsets us to know that you are not enjoying your pink cloud 100%.
It is true that the colored coating reduces the magnetic power of the board. However, our magnets are designed to work on all our magnetic media. To lay them out and play with.
Which magnets do you have a problem with?
If your magnets have a bad bend in the shipping, for example, we advise you to put them flat with a light weight on them so that they get a flat shape and their magnetic surface is optimal!
Is this the case for you?
I hope this answer will help you and that your pink cloud will be able to find its initial use!
I am at your disposal via [email protected] if you need more information and I wish you a nice day!
Lola from the Ferflex team
2/5
★★☆☆☆
The substrate removes the paint.
Camille B.
purchased on 07/10/2022
Translated review Answer from FERFLEX
Hello Camille,
How are you doing?
Have you tried to remove one of your colored magnetic boards? Has your wall received several layers of paint of different colors? Has an undercoat been applied?
The application and removal of a wallpaper or magnetic board with repositionable adhesive on a painted wall cannot be guaranteed 100% risk-free. Please note: if you are installing on a painted surface, make sure that the quality of the undercoat and the paint finish is good.
The adhesion of glue is much weaker than that of a permanent adhesive. But although repositionable, glue generates a minimum of tension that can loosen paint chips if it or its coating is not properly done.
Despite the recommendations we give to our customers. Indeed, various elements can come into play: paint (number of layers of paint, preparation before painting, chipped paint ...) humidity, plasterboard. In some cases, it can happen that the paint flakes off like when we remove a piece of tape or tape on a wall for months.
According to the different elements mentioned above, the magnetic board can be removed perfectly without damaging the paint.
I wish you a pleasant day,
Pauline, co-founder of Ferflex®.
How are you doing?
Have you tried to remove one of your colored magnetic boards? Has your wall received several layers of paint of different colors? Has an undercoat been applied?
The application and removal of a wallpaper or magnetic board with repositionable adhesive on a painted wall cannot be guaranteed 100% risk-free. Please note: if you are installing on a painted surface, make sure that the quality of the undercoat and the paint finish is good.
The adhesion of glue is much weaker than that of a permanent adhesive. But although repositionable, glue generates a minimum of tension that can loosen paint chips if it or its coating is not properly done.
Despite the recommendations we give to our customers. Indeed, various elements can come into play: paint (number of layers of paint, preparation before painting, chipped paint ...) humidity, plasterboard. In some cases, it can happen that the paint flakes off like when we remove a piece of tape or tape on a wall for months.
According to the different elements mentioned above, the magnetic board can be removed perfectly without damaging the paint.
I wish you a pleasant day,
Pauline, co-founder of Ferflex®.
3/5
★★★☆☆
Moderately satisfied because a little disappointed by the holding of the magnet. The colored layer is certainly very beautiful but causes a lesser attraction. My photos are therefore diffused. It's a pity because the result is aesthetically top.
Jackie Y.
purchased on 15/10/2022
Translated review Answer from FERFLEX
Hello Jackie,
How are you doing?
The colored coating slightly reduces the magnetic power but the strength of the magnets you use is also a factor. Indeed, some magnets found in the shops have a low power and do not hold well. Can you tell me what type of magnets you use to attach your photos to your Terracotta rectangle magnetic board?
For example, on our site in the accessories I recommend silver or black magnets in 6x10mm in a set of 12.
We are delighted that the aesthetic rendering of the terracotta board pleases you.
I wish you a pleasant weekend,
Pauline, co-founder of Ferflex®.
How are you doing?
The colored coating slightly reduces the magnetic power but the strength of the magnets you use is also a factor. Indeed, some magnets found in the shops have a low power and do not hold well. Can you tell me what type of magnets you use to attach your photos to your Terracotta rectangle magnetic board?
For example, on our site in the accessories I recommend silver or black magnets in 6x10mm in a set of 12.
We are delighted that the aesthetic rendering of the terracotta board pleases you.
I wish you a pleasant weekend,
Pauline, co-founder of Ferflex®.
3/5
★★★☆☆
Hello, the speed of delivery was exceptional 2 days for delivery in Spain. However we were disappointed with the quality of the family planner which comes with a pen that does not work and leaves marks after spending some time trying to erase the board. We tried it (discreetly in a corner) with other markers and the result is just as disappointing, is it possible to have some advice to solve this problem? The rest of the products received are as expected. Thank you in advance for your feedback.
Mathieu D.
purchased on 04/10/2022
Translated review Answer from FERFLEX
Hello Mathieu,
How are you doing?
Thank you for your order and your feedback. I am delighted that you are satisfied with the delivery and that the products meet your expectations 🤗. Regarding the family planner, it is possible to write only with the Woody pencil, it is highly discouraged to use other markers it could not erase.
Normally, the Woody pencil erases relatively well with a soft cloth barely damp, it is possible to add a touch of dishwashing liquid for the most stubborn traces. Could you send me some pictures to [email protected] so that we can propose a solution?
I wish you a nice day,
Pauline, co-founder of Ferflex®.
How are you doing?
Thank you for your order and your feedback. I am delighted that you are satisfied with the delivery and that the products meet your expectations 🤗. Regarding the family planner, it is possible to write only with the Woody pencil, it is highly discouraged to use other markers it could not erase.
Normally, the Woody pencil erases relatively well with a soft cloth barely damp, it is possible to add a touch of dishwashing liquid for the most stubborn traces. Could you send me some pictures to [email protected] so that we can propose a solution?
I wish you a nice day,
Pauline, co-founder of Ferflex®.
2/5
★★☆☆☆
We contacted the customer service for a problem on a package received but without response from them.
Juliette S.
purchased on 17/09/2022
Translated review Answer from FERFLEX
Hello Juliette,
How are you?
Thank you for your order. I am surprised to read that you have not had any feedback from our customer service. I just checked and we did not receive any email from you or any message on our website. Can you tell me how you tried to contact us: email, contact form, social networks? This will allow me to understand what happened. We put the customer at the center of our concerns, and we make sure to be always available for you.
I have left you a voice message so that we can talk by phone, so I invite you to call me at 05 59 06 64 64. You can call us from Monday to Thursday from 9am to 12pm and from 2pm to 5pm at this number, on Friday from 9am to 12pm.
I hope you are satisfied with the products you ordered.
I wish you a pleasant day,
Pauline, co-founder of Ferflex®.
How are you?
Thank you for your order. I am surprised to read that you have not had any feedback from our customer service. I just checked and we did not receive any email from you or any message on our website. Can you tell me how you tried to contact us: email, contact form, social networks? This will allow me to understand what happened. We put the customer at the center of our concerns, and we make sure to be always available for you.
I have left you a voice message so that we can talk by phone, so I invite you to call me at 05 59 06 64 64. You can call us from Monday to Thursday from 9am to 12pm and from 2pm to 5pm at this number, on Friday from 9am to 12pm.
I hope you are satisfied with the products you ordered.
I wish you a pleasant day,
Pauline, co-founder of Ferflex®.
2/5
★★☆☆☆
I am disappointed by the product: after erasing (with water and liquid soap) my liquid chalk marker, a persistent trace of the text or drawing remains. And I am even more disappointed by the customer service to whom I had sent a question before the purchase and who never answered me, not more than to my email following my concern of persistent traces (with sending photos).
Helene L.
purchased on 10/09/2022
Translated review Answer from FERFLEX
Hello Hélène,
How are you doing?
I am sad to hear that you are disappointed with your order containing a rectangle magnetic board size M and a magnetic wooden pot. Can you tell me what type of marker you used to write on your magnetic board? We recommend the use of the chalk marker sold on our site or the Uni brand markers which generally erase well.
Customer satisfaction is one of our priorities, we make it a point of honor to be there for you and take the time to talk with you! That's why I'm surprised to read that you didn't receive a reply to your email. To which email address did you send it? I have just gone through all my emails and those received directly on our site but I can't find any in your name or at the email address you gave when you ordered. I invite you to send us this email to [email protected], we will answer you as soon as possible. I wish you a pleasant afternoon, Pauline, co-founder of Ferflex®.
How are you doing?
I am sad to hear that you are disappointed with your order containing a rectangle magnetic board size M and a magnetic wooden pot. Can you tell me what type of marker you used to write on your magnetic board? We recommend the use of the chalk marker sold on our site or the Uni brand markers which generally erase well.
Customer satisfaction is one of our priorities, we make it a point of honor to be there for you and take the time to talk with you! That's why I'm surprised to read that you didn't receive a reply to your email. To which email address did you send it? I have just gone through all my emails and those received directly on our site but I can't find any in your name or at the email address you gave when you ordered. I invite you to send us this email to [email protected], we will answer you as soon as possible. I wish you a pleasant afternoon, Pauline, co-founder of Ferflex®.
3/5
★★★☆☆
Hello, first of all, thank you for the phone service to place my order. However, I find that the explanations are lacking as to the installation and use. Not yet installed, I can't wait. Sincerely
Monique B.
purchased on 31/08/2022
Translated review Answer from FERFLEX
Hello Monique,
How are you doing?
Thank you for your order and your confidence. We are delighted to have been able to help you by phone. Concerning the explanations, normally you have a user's guide that is included with the magnetic wallpapers but we are in the process of making changes and translating it into English. Therefore, while waiting to receive the new one, you can find on our Youtube channel some explanatory videos. Here is the link https://www.youtube.com/channel/UCdLJB7zDi1AJgOMQoRtqH-A
You can also find explanations on the ferflex.fr website right here https://www.ferflex.fr/fr/_16-comment-poser-du-papier-peint-magnetique
We can't wait for you to put up your rounded wallpaper.
I wish you a pleasant day,
Pauline, co-founder of Ferflex®.
How are you doing?
Thank you for your order and your confidence. We are delighted to have been able to help you by phone. Concerning the explanations, normally you have a user's guide that is included with the magnetic wallpapers but we are in the process of making changes and translating it into English. Therefore, while waiting to receive the new one, you can find on our Youtube channel some explanatory videos. Here is the link https://www.youtube.com/channel/UCdLJB7zDi1AJgOMQoRtqH-A
You can also find explanations on the ferflex.fr website right here https://www.ferflex.fr/fr/_16-comment-poser-du-papier-peint-magnetique
We can't wait for you to put up your rounded wallpaper.
I wish you a pleasant day,
Pauline, co-founder of Ferflex®.
3/5
★★★☆☆
Fast shipping! A little disappointed with the rendering, the edges are not very well cut, even damaged. Fortunately the rendering is great!
Coralie T.
purchased on 03/08/2022
Translated review Answer from FERFLEX
Hello Coralie,
I hope you are well and that you had a great summer.
I'm sorry to hear that you are a little disappointed with the finishes. In this case, don't hesitate to send us a picture at [email protected] so that we can propose a solution that will satisfy you. If we judge that it is a failure of our quality service, we will be able to replace the product.
In any case, we are very happy that you like the look of your magnetic wallpaper!
I wish you a pleasant afternoon,
Pauline, co-founder of Ferflex®.
I hope you are well and that you had a great summer.
I'm sorry to hear that you are a little disappointed with the finishes. In this case, don't hesitate to send us a picture at [email protected] so that we can propose a solution that will satisfy you. If we judge that it is a failure of our quality service, we will be able to replace the product.
In any case, we are very happy that you like the look of your magnetic wallpaper!
I wish you a pleasant afternoon,
Pauline, co-founder of Ferflex®.
2/5
★★☆☆☆
I received my package quickly. But one of the three panels was damaged because of damaged cardboard and poor protection. I sent an email and pictures and no answer... The magnets ordered do not match the picture on the website.
Anne S.
purchased on 04/08/2022
Translated review Answer from FERFLEX
Hello Anne,
How are you?
I'm sorry to hear that the product was damaged in transit. We try to protect our products as much as possible while limiting over-packaging... in order to limit waste. Sometimes packages are not handled properly during transport and sometimes this can damage the product.
I'm sorry you didn't get a response right away, however, we are on vacation until August 29th. I still check and process customer emails every 2-3 days. I emailed you back on August 17 and we agreed that we would send you back the tape that was damaged.
I wish you a pleasant afternoon,
Pauline, co-founder of Ferflex®.
How are you?
I'm sorry to hear that the product was damaged in transit. We try to protect our products as much as possible while limiting over-packaging... in order to limit waste. Sometimes packages are not handled properly during transport and sometimes this can damage the product.
I'm sorry you didn't get a response right away, however, we are on vacation until August 29th. I still check and process customer emails every 2-3 days. I emailed you back on August 17 and we agreed that we would send you back the tape that was damaged.
I wish you a pleasant afternoon,
Pauline, co-founder of Ferflex®.
2/5
★★☆☆☆
A very disappointed because it doesn't stick very well on wallpaper and also on painted fiberglass !!!!
Marlène P.
purchased on 26/07/2022
Translated review Answer from FERFLEX
Hello Marlene, How are you? We advise our customers to stick their magnetic board on a smooth surface (wall, door, furniture...) for an optimal adhesion of the magnetic board. Reading you, I'm afraid that your support is not smooth enough, which makes it difficult for your magnetic board to stick to your wall covered with painted fiberglass and wallpaper.
I wish you a pleasant day,
Pauline, co-founder of Ferflex®.
I wish you a pleasant day,
Pauline, co-founder of Ferflex®.
2/5
★★☆☆☆
Mitigated... slow delivery, product packed in a trash bag and completely bent. The slate and the chalk pen are nice, but the slate is twisted and so is the rest. Disappointed, I don't think I would recommend this site.
Sarah V.
purchased on 14/07/2022
Translated review Answer from FERFLEX
Hello Sarah,
How are you?
Thank you for your order. The delivery time has been slightly extended for the following reasons: you placed your order on July 14 in the afternoon, no shipping possible that day because it is a holiday. Your order was manufactured in our workshop and shipped on Monday, July 18 when we returned from the weekend. Then, it takes 48 hours on average to be delivered, that is to say on July 20th.
Concerning the packaging, we pack all our products in cardboard tubes that we then film with a black shrink wrap to protect the cardboard tube. Your slate was wrapped in the cardboard tube. You can send us a picture to [email protected] of the place that was twisted so that we can propose a solution that satisfies you.
I wish you a pleasant week,
Pauline, co-founder of Ferflex®.
How are you?
Thank you for your order. The delivery time has been slightly extended for the following reasons: you placed your order on July 14 in the afternoon, no shipping possible that day because it is a holiday. Your order was manufactured in our workshop and shipped on Monday, July 18 when we returned from the weekend. Then, it takes 48 hours on average to be delivered, that is to say on July 20th.
Concerning the packaging, we pack all our products in cardboard tubes that we then film with a black shrink wrap to protect the cardboard tube. Your slate was wrapped in the cardboard tube. You can send us a picture to [email protected] of the place that was twisted so that we can propose a solution that satisfies you.
I wish you a pleasant week,
Pauline, co-founder of Ferflex®.
3/5
★★★☆☆
The rendering is really top On the other hand I wanted to take it off 30 min after to reposition it but a good part of my paint came with it although it is more than one year old So I could not change it
Laurence S.
purchased on 31/05/2022
Translated review Answer from FERFLEX
Hello Laurence,
I hope you are well.
I'm sorry to hear that the removal of the triptych magnetic board has damaged your wall. To remove Ferflex magnetic boards, it is advisable to peel off the backing while remaining as parallel as possible to the wall. Removing the magnetic board by pulling on it weakens the adhesive, but also the paint underneath. Be careful to respect this step!
As with all materials that are glued to a wall, we cannot guarantee 100% that the surface will not be damaged, despite the recommendations we give to our customers. Indeed, various elements can enter in account: painting (number of layers of paint, preparation before painting, chipped paint...) humidity, plasterboard. In some cases, it can happen that the paint flakes off like when we remove a piece of tape or tape on a wall for months.
We are happy that you are 100% satisfied with the result!
I wish you a pleasant day,
Pauline, co-founder of Ferflex®.
I hope you are well.
I'm sorry to hear that the removal of the triptych magnetic board has damaged your wall. To remove Ferflex magnetic boards, it is advisable to peel off the backing while remaining as parallel as possible to the wall. Removing the magnetic board by pulling on it weakens the adhesive, but also the paint underneath. Be careful to respect this step!
As with all materials that are glued to a wall, we cannot guarantee 100% that the surface will not be damaged, despite the recommendations we give to our customers. Indeed, various elements can enter in account: painting (number of layers of paint, preparation before painting, chipped paint...) humidity, plasterboard. In some cases, it can happen that the paint flakes off like when we remove a piece of tape or tape on a wall for months.
We are happy that you are 100% satisfied with the result!
I wish you a pleasant day,
Pauline, co-founder of Ferflex®.
3/5
★★★☆☆
I ordered quite a few items on this site, including a set of 3 pot magnet, unfortunately this one comes off the magnet and falls off very often. Only negative point... the rest no worries 👌
Amelie M.
purchased on 26/05/2022
Translated review Answer from FERFLEX
Hello Amélie,
How are you ?
Oh boy! Could you please send us some pictures to [email protected]? The magnet might come off because there is too much weight in the pot. May I ask what you put in the wooden pots?
I would advise you to press hard on the magnet so that the adhesive sticks to the pot and leave the pot for 24 hours without magnetizing it and without putting anything inside.
We are delighted that the magnetic wallpaper, the rectangles and the magnetic triptych have found their place in your home. Don't hesitate to send us pictures, we love to discover Ferflex® in our customers' homes.
We look forward to receiving your email with the photos for the wooden bot,
I wish you a very nice end of day,
Pauline, co-founder of Ferflex®.
How are you ?
Oh boy! Could you please send us some pictures to [email protected]? The magnet might come off because there is too much weight in the pot. May I ask what you put in the wooden pots?
I would advise you to press hard on the magnet so that the adhesive sticks to the pot and leave the pot for 24 hours without magnetizing it and without putting anything inside.
We are delighted that the magnetic wallpaper, the rectangles and the magnetic triptych have found their place in your home. Don't hesitate to send us pictures, we love to discover Ferflex® in our customers' homes.
We look forward to receiving your email with the photos for the wooden bot,
I wish you a very nice end of day,
Pauline, co-founder of Ferflex®.
2/5
★★☆☆☆
Very happy with the products ordered so far, but disappointed with my last purchase, 2 items were missing in the package and no news since...
Aline C.
purchased on 13/04/2022
Translated review Answer from FERFLEX
Hello Aline,
How are you doing?
I'm sorry but after the exchange with the after-sales service and after checking, we didn't get any feedback from you concerning the missing items in the days following the reception, except for your email of today to which Pauline answered.
I invite you to contact us again at [email protected] if you have not received our answer, so that we can process your request as soon as possible!
I wish you a beautiful and sweet day,
Lucine, Ferflex® customer service.
How are you doing?
I'm sorry but after the exchange with the after-sales service and after checking, we didn't get any feedback from you concerning the missing items in the days following the reception, except for your email of today to which Pauline answered.
I invite you to contact us again at [email protected] if you have not received our answer, so that we can process your request as soon as possible!
I wish you a beautiful and sweet day,
Lucine, Ferflex® customer service.
3/5
★★★☆☆
The installation is easy and the product is of good quality. A little problem with the colored magnetic board. In fact this one is not magnetic it is added to the black magnetic board. So if your magnets like the ones I have for my son (numbers and letters from Oxybul) are not strong enough they will not magnetize well on the support. So we only use the chalkboard (which is very good though). Too bad.
Remi G.
purchased on 07/04/2022
Translated review Answer from FERFLEX
Hello Rémi,
How are you ?
Thank you for your order and for your feedback. Feedback is very important to us and allows Ferflex® to grow and evolve daily. As indicated on our website, the colored magnetic boards are composed of a repositionable magnetic blackboard and a removable colored coating to be placed on our wallpapers or blackboards but also on any metallic surface of the house (fridge, metallic door...)
The colored coating is magnetic when placed on a metal surface or on our wallpapers and magnetic boards. Its magnetic power is a little weaker than the blackboard positioned underneath. The strength of the magnets you use is also important.
It was important to us to be able to put on and take off the colored coating so that the painting can evolve over time and that the color is not final.
To finish on a positive note, I am delighted that you are satisfied with the installation of the product and its quality!
If you wish, you can send us a picture at [email protected].
I wish you a beautiful and sweet day,
Lucine, Ferflex® customer service.
How are you ?
Thank you for your order and for your feedback. Feedback is very important to us and allows Ferflex® to grow and evolve daily. As indicated on our website, the colored magnetic boards are composed of a repositionable magnetic blackboard and a removable colored coating to be placed on our wallpapers or blackboards but also on any metallic surface of the house (fridge, metallic door...)
The colored coating is magnetic when placed on a metal surface or on our wallpapers and magnetic boards. Its magnetic power is a little weaker than the blackboard positioned underneath. The strength of the magnets you use is also important.
It was important to us to be able to put on and take off the colored coating so that the painting can evolve over time and that the color is not final.
To finish on a positive note, I am delighted that you are satisfied with the installation of the product and its quality!
If you wish, you can send us a picture at [email protected].
I wish you a beautiful and sweet day,
Lucine, Ferflex® customer service.
3/5
★★★☆☆
+ : Package received quickly and well packaged - : one of the 2 wooden magnetic shelves has a lot of blackened grooves while the other is fine. Considering the price (almost 20€ for a small piece of wood) I was hoping there would be a quality control behind it. I sent an email to customer service several days ago and haven't heard back since.
Odile D.
purchased on 25/03/2022
Translated review Answer from FERFLEX
Hello Odile,
How are you doing?
We are aware of your first e-mail to which we replied on April 5, asking you to send us some photos which you sent us in the same time.
When you read your notice, you did not receive my second reply after sending the photos.
A quality control is indeed performed by our cabinetmaker. However, as indicated in my email, wood being a natural material, it can happen that there are differences in color and finish between 2 shelves.
Concerning your remark on the price: our shelves are made in France in quality oak with a central groove to be able to put a card, a photo, a poster... Robust, durable and decorative, our shelves are very popular with our customers.
I have forwarded your photos to our cabinetmaker and I am waiting for an answer from him concerning the fact that the wood is a little more stained on the other shelf due to the knots in the wood that are more present on this part. As soon as Vincent gets back to me I will let you know.
I am delighted that the delivery was fast and careful.
I wish you a pleasant weekend,
Pauline, co-founder of Ferflex®.
How are you doing?
We are aware of your first e-mail to which we replied on April 5, asking you to send us some photos which you sent us in the same time.
When you read your notice, you did not receive my second reply after sending the photos.
A quality control is indeed performed by our cabinetmaker. However, as indicated in my email, wood being a natural material, it can happen that there are differences in color and finish between 2 shelves.
Concerning your remark on the price: our shelves are made in France in quality oak with a central groove to be able to put a card, a photo, a poster... Robust, durable and decorative, our shelves are very popular with our customers.
I have forwarded your photos to our cabinetmaker and I am waiting for an answer from him concerning the fact that the wood is a little more stained on the other shelf due to the knots in the wood that are more present on this part. As soon as Vincent gets back to me I will let you know.
I am delighted that the delivery was fast and careful.
I wish you a pleasant weekend,
Pauline, co-founder of Ferflex®.