/10
★★★★★
based on 1551 published reviews
★★★★★
based on 1551 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
I had already tested the product with satisfaction on another occasion, but unfortunately the cut of my repositionable wallpaper is not clean, and the roll had a fold that did not go away during the gluing. I realized it after gluing unfortunately. It's probably bad luck, we'll see at the next order 🙂
Julie P. Translated review
Answer from FERFLEX
Hello Julie,
How are you?
I'm really sorry that your magnetic wallpaper strip is not conforming. I just informed the manufacturing department, as you say "it's unlucky". We do quality control daily but sometimes a product may go missing 😬 In this case, please do not hesitate to email us at [email protected] and attach photos. We usually respond very quickly and we always try to find a solution that satisfies you.
I have also just sent you an email to the email address you provided when you placed your order. I'm sure we will find an arrangement 🤗 We are a French family business that listens to our customers and we try to satisfy you as much as possible.
I wish you a pleasant day,
Pauline
Co-founder of Ferflex®.
How are you?
I'm really sorry that your magnetic wallpaper strip is not conforming. I just informed the manufacturing department, as you say "it's unlucky". We do quality control daily but sometimes a product may go missing 😬 In this case, please do not hesitate to email us at [email protected] and attach photos. We usually respond very quickly and we always try to find a solution that satisfies you.
I have also just sent you an email to the email address you provided when you placed your order. I'm sure we will find an arrangement 🤗 We are a French family business that listens to our customers and we try to satisfy you as much as possible.
I wish you a pleasant day,
Pauline
Co-founder of Ferflex®.
2/5
★★☆☆☆
Nice product but very disappointed with the quality...I ordered a dinausaur, but my 3 year old son tried to take it off the wall while playing and tore it up with incredible simplicity....so I would say that it is not adapted to the little ones because it is not solid enough....I wanted to order some for all the children's clubs of my company (hotel and residence clubs all over France) but I think that in view of the sturdiness, it is not reasonable Very disappointed
Manon L. Translated review
Answer from FERFLEX
Hello Manon,
I hope you are well.
I have just read your notice and I am sorry to hear that your child has damaged his magnetic board. I tried to reach you by phone to discuss the problem with you in order to find a solution. When I was unable to reach you I left you a voice mail 😉
Regarding your remark that "our products are not suitable for little ones". I wanted to share with you how this children's range of magnetic board was created? Ferflex® is a family story, and it was our children aged 2 and a half and 4 and a half at the time (a little over a year ago) that inspired this range. We wanted practical, fun and evolving products! After several months of testing and use by our children and satisfied with the quality, we decided with Martin to launch the manufacture and marketing of Ferflex® magnetic boards.
Moreover, we have equipped schools, nurseries and places with young children who are fully satisfied with our products.
I invite you to contact me at 05 59 06 64 64 to discuss with you in person and find a solution so that your child can smile again and play on his dinosaur magnetic board 🤗
I wish you a pleasant day,
Pauline
Co-founder of Ferflex®.
I hope you are well.
I have just read your notice and I am sorry to hear that your child has damaged his magnetic board. I tried to reach you by phone to discuss the problem with you in order to find a solution. When I was unable to reach you I left you a voice mail 😉
Regarding your remark that "our products are not suitable for little ones". I wanted to share with you how this children's range of magnetic board was created? Ferflex® is a family story, and it was our children aged 2 and a half and 4 and a half at the time (a little over a year ago) that inspired this range. We wanted practical, fun and evolving products! After several months of testing and use by our children and satisfied with the quality, we decided with Martin to launch the manufacture and marketing of Ferflex® magnetic boards.
Moreover, we have equipped schools, nurseries and places with young children who are fully satisfied with our products.
I invite you to contact me at 05 59 06 64 64 to discuss with you in person and find a solution so that your child can smile again and play on his dinosaur magnetic board 🤗
I wish you a pleasant day,
Pauline
Co-founder of Ferflex®.
3/5
★★★☆☆
We opted for the glueless repositionable but still had to add wallpaper paste to make it stick! And it was wrinkling on the bottom even though it was taped... However, we had a clean and dry wall and we know how to put up wallpaper so we are a little disappointed...
Diane C. Translated review
Answer from FERFLEX
Hello Diane,
I am sincerely sorry for the problem you are experiencing with our repositionable wallpaper 😢 and I understand that you are disappointed. We are at your disposal either by email at [email protected] or by phone at 05 59 06 64 64 to exchange with you in case of eventual questioning following the installation or the use of our products. We always try to find a solution that suits you 😉
Is the wall on which you put your wallpaper perfectly smooth? Is it painted or is it glass cloth?
I wish you a pleasant week,
Best wishes,
Pauline
Co-founder of Ferflex®.
I am sincerely sorry for the problem you are experiencing with our repositionable wallpaper 😢 and I understand that you are disappointed. We are at your disposal either by email at [email protected] or by phone at 05 59 06 64 64 to exchange with you in case of eventual questioning following the installation or the use of our products. We always try to find a solution that suits you 😉
Is the wall on which you put your wallpaper perfectly smooth? Is it painted or is it glass cloth?
I wish you a pleasant week,
Best wishes,
Pauline
Co-founder of Ferflex®.
3/5
★★★☆☆
Nice product but arrived with a broken fold. You should rethink the packaging.
Françoise P.
purchased on 02/06/2020
Translated review Answer from FERFLEX
Hello Françoise,
Thank you for taking the time to leave us a review following your order on Ferflex®.
I am sorry for the inconvenience you have encountered, we take particular care in the packaging of our orders. We have done several tests to protect our products as well as possible. However, it can happen that during transport the product is tossed around and therefore a little damaged.
Normally, by sticking your Ferflex® on a smooth surface, your product will stretch and thus erase any imperfections due to transport.
I wish you a nice end of day,
Kind regards,
Pauline
Co-founder of Ferflex®.
Thank you for taking the time to leave us a review following your order on Ferflex®.
I am sorry for the inconvenience you have encountered, we take particular care in the packaging of our orders. We have done several tests to protect our products as well as possible. However, it can happen that during transport the product is tossed around and therefore a little damaged.
Normally, by sticking your Ferflex® on a smooth surface, your product will stretch and thus erase any imperfections due to transport.
I wish you a nice end of day,
Kind regards,
Pauline
Co-founder of Ferflex®.
3/5
★★★☆☆
Received damaged
Emilie B.
purchased on 18/01/2020
Translated review Answer from FERFLEX
Hello Emilie,
I'm sorry for the inconvenience you have encountered, we take particular care in the packaging of our orders. However, it can happen that during transport the product is tossed around and therefore a little damaged. Normally, by sticking your Ferflex® on a smooth surface your product will stretch and thus erase any imperfections due to transport. If this is not the case, I invite you to send me a picture.
I wish you a good week,
Pauline
Co-founder of Ferflex
I'm sorry for the inconvenience you have encountered, we take particular care in the packaging of our orders. However, it can happen that during transport the product is tossed around and therefore a little damaged. Normally, by sticking your Ferflex® on a smooth surface your product will stretch and thus erase any imperfections due to transport. If this is not the case, I invite you to send me a picture.
I wish you a good week,
Pauline
Co-founder of Ferflex
3/5
★★★☆☆
The product is a very good idea but upon receipt, the top of the castle was bent during shipping and appears "broken". It is a shame that this shape was not packaged better.
Emilie B.
purchased on 11/01/2020
Translated review Answer from FERFLEX
Hello Emilie,
Thank you for taking the time to leave us a review following your order on Ferflex®.
I'm sorry for the inconvenience you encountered, we pay particular attention to the packaging of our orders. We have done several tests and the current rigid and rectangular packaging is the one that best protects our products. However, it can happen that during transport the product is tossed around and therefore a little damaged. By sticking your castle on a smooth surface, the product should be tightened. If this is not the case, I invite you to send me an email to [email protected] with a picture. I am sure we will find a solution.
I wish you a nice end of day,
Sincerely,
Pauline
Co-founder of Ferflex®.
Thank you for taking the time to leave us a review following your order on Ferflex®.
I'm sorry for the inconvenience you encountered, we pay particular attention to the packaging of our orders. We have done several tests and the current rigid and rectangular packaging is the one that best protects our products. However, it can happen that during transport the product is tossed around and therefore a little damaged. By sticking your castle on a smooth surface, the product should be tightened. If this is not the case, I invite you to send me an email to [email protected] with a picture. I am sure we will find a solution.
I wish you a nice end of day,
Sincerely,
Pauline
Co-founder of Ferflex®.
3/5
★★★☆☆
Great product, easy to install and nice charcoal gray. It's a pity that the cutting edge has two irregularities in the middle. For the price it costs, we would have expected a flawless product.
Christine D.
purchased on 03/01/2020
Translated review Answer from FERFLEX
Hello Christine,
Thank you for the time you took to leave us a review following your order on Ferflex® ?
I'm sorry for your little inconvenience. We pay particular attention to the quality of our products. However, it may happen that the product has a defect that we did not see during the quality control. In this case, we recommend that you send us a photo to [email protected] and we will find a solution so that you are fully satisfied with Ferflex®.
I wish you a good week,
Best wishes,
Pauline
Co-founder of Ferflex®.
Thank you for the time you took to leave us a review following your order on Ferflex® ?
I'm sorry for your little inconvenience. We pay particular attention to the quality of our products. However, it may happen that the product has a defect that we did not see during the quality control. In this case, we recommend that you send us a photo to [email protected] and we will find a solution so that you are fully satisfied with Ferflex®.
I wish you a good week,
Best wishes,
Pauline
Co-founder of Ferflex®.
3/5
★★★☆☆
I had ordered a house sticker and a cloud sticker and I received instead of the cloud a whale... It's a shame but the whale is pretty so we went with it. For now we haven't put them up since the painting has just been done. I hope we will be satisfied until the end!
Joséphine N.
purchased on 29/11/2019
Translated review Answer from FERFLEX
Hello Josephine,
Thank you for your feedback. I'm sorry for the small malfunction that you encountered during the preparation of your order. I have just passed on the information to our shipping department. We can proceed to an exchange at our expense if you wish.
I wish you a happy holiday season,
Pauline
Co-founder of Ferflex
Thank you for your feedback. I'm sorry for the small malfunction that you encountered during the preparation of your order. I have just passed on the information to our shipping department. We can proceed to an exchange at our expense if you wish.
I wish you a happy holiday season,
Pauline
Co-founder of Ferflex