English 
J
Rating: 5 out of 5
Very good
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Customer reviews of Freezedried & Co
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 12 643 published reviews
Summary of reviews
The store consistently delivers with fast, efficient shipping and deliveries that arrive on time, and products arrive well packaged and exactly as described. Customers highlight a wide range of items, competitive prices, and thoughtful product selections suited for lightweight and self-sufficient hiking, meeting high expectations. The service stands out for responsiveness and helpfulness, including efficient phone support, easy ordering, clear exchanges, and reliable after-sales assistance. Overall, customers repeatedly note reliable performance, prompt fulfillment, and satisfaction with product quality and value.
All reviews
A
Rating: 5 out of 5
Perfect. There was a stock shortage on the products we wanted to order. We were kept informed about the progress of the delivery and we were able to order and be delivered before our departure. Thank you!!
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P
Rating: 5 out of 5
Very good products and fast delivery.
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F
Rating: 5 out of 5
Fast delivery and good goods
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C
Rating: 5 out of 5
Relevant telephone assistance.
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C
Rating: 5 out of 5
The site is good, the team is efficient, and the products are well targeted, in any case, they meet my expectations. I perceive that the choice of items for sale is made in a very studied manner, with a search for quality and performance. This suits me well as I practice lightweight and self-sufficient hiking.
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C
Rating: 5 out of 5
Super fast shipping, an efficient and very friendly customer service, products that meet my expectations! In short, I recommend it! And thank you very much!
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O
Rating: 5 out of 5
Fast and efficient
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D
Rating: 5 out of 5
Everything is great. Good selection of outdoor products and good prices.
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J
Rating: 5 out of 5
Fast and compliant delivery.
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F
Rating: 5 out of 5
Perfect delivery
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H
Rating: 5 out of 5
Excellent experience Fast delivery But please I would like to see a little less of your ads on YouTube Thank you anyway I have always been satisfied with your services
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Response from Freezedried & Co
Hello,
Thank you very much for your loyalty!
Regarding the YouTube ads, we understand your comment. Their frequency also depends on the platform's broadcasting parameters, but we do take your feedback into account.
Thank you again for your feedback!
Thank you very much for your loyalty!
Regarding the YouTube ads, we understand your comment. Their frequency also depends on the platform's broadcasting parameters, but we do take your feedback into account.
Thank you again for your feedback!
T
Rating: 5 out of 5
TOP
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E
Rating: 5 out of 5
Perfect, fast, product confirmed
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B
Rating: 5 out of 5
Very fast delivery and perfectly compliant with my order. Thank you
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M
Rating: 5 out of 5
Excellent service.
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B
Rating: 5 out of 5
Very good site, a wide range of products offered
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A
Rating: 5 out of 5
Satisfied with my order, delivery meets expectations
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S
Rating: 5 out of 5
Great. Good products, discount and fast delivery.
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F
Rating: 5 out of 5
Perfect.
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D
Rating: 5 out of 5
Wide choice of equipment at very competitive prices and very fast delivery. In short, everything is perfect!!!
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S
Rating: 5 out of 5
Excellent service
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I
Rating: 5 out of 5
Order received on time, well packaged. No issues
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C
Rating: 5 out of 5
I recommend 100% Lyophilise & Co. Fast delivery
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D
Rating: 5 out of 5
The preparation of the package was quick but not the delivery (by Chronopost) as the proposed establishment had not been a pickup point for 9 months. Beyond this point, I am still satisfied with the choice offered in freeze-dried products (including vegetarian options) and most are rather high quality.
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Response from Freezedried & Co
Thank you for your feedback! We are delighted that you appreciated the speed of preparation, as well as the quality and choice of our freeze-dried meals.
We apologize for the issue encountered with the pickup point and thank you for your understanding. We look forward to seeing you again soon!
We apologize for the issue encountered with the pickup point and thank you for your understanding. We look forward to seeing you again soon!
A
Rating: 5 out of 5
I have always ordered from lyophilized&co and I have never been disappointed, their products are perfect for my bivouacs. Don't hesitate to order from them.
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C
Rating: 5 out of 5
Fast delivery. Haven't tasted yet
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C
Rating: 5 out of 5
Excellent choice, products and service but beware import duty and VAT if ordering from the UK. Parcel Force also charges a resultant handling fee. These all added £87 to my £213 order total. Cannot dodge VAT - it is paid either to the retailer or at Customs depending on order value - but I think the duty and handling elements could be avoided if order total is less than £135 as my next one will be. I must do more research... :)
Response from Freezedried & Co
Thank you very much for your detailed feedback and for your kind words about our products and service.
We’re sorry that the import VAT, customs duty and handling fees added so much to the final cost of your order. These charges are applied by the destination country and the carrier, so unfortunately they are outside our control.
We always recommend checking the latest UK import rules before purchasing, since the charges can vary depending on the order value and the products included.
We hope your next order goes more smoothly, and we look forward to serving you again!
We’re sorry that the import VAT, customs duty and handling fees added so much to the final cost of your order. These charges are applied by the destination country and the carrier, so unfortunately they are outside our control.
We always recommend checking the latest UK import rules before purchasing, since the charges can vary depending on the order value and the products included.
We hope your next order goes more smoothly, and we look forward to serving you again!
L
Rating: 5 out of 5
Fast shipping. Clear exchanges. So everything is perfect
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L
Rating: 5 out of 5
Super responsive customer service. I had forgotten an item in my order and they were able to modify it quickly enough for it to be added to the same package as the original order.
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G
Rating: 5 out of 5
Ordering is simple and transparent, the service is fast, impeccable, well followed, the products are always exactly as described.
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F
Rating: 5 out of 5
fast and compliant delivery, very good experience
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L
Rating: 5 out of 5
Very serious company. Ordered items are perfect, always in accordance with their description, and at competitive prices. Fast shipping and always very careful. Highly recommended Lyophilise & Co website!!!
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E
Rating: 5 out of 5
Great choice of products and fast delivery.
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N
Rating: 5 out of 5
Perfect. New product delivered on time.
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M
Rating: 5 out of 5
top
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B
Rating: 5 out of 5
Offer, service, and quality products! I recommend without hesitation.
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L
Rating: 5 out of 5
Impeccable
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J
Rating: 4 out of 5
Large number of products. It took a little longer to arrive than expected.
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Response from Freezedried & Co
Thank you for your comment. We are glad you liked the variety of our products.
We take note of your observation about the delivery time and will pass it on to our transport company to improve this aspect. Thank you for your trust.
We take note of your observation about the delivery time and will pass it on to our transport company to improve this aspect. Thank you for your trust.
M
Rating: 5 out of 5
fast delivery
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