Customer reviews of Freezedried & Co

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 12 568 published reviews
5 11,2k 89% 4 992 8% 3 176 1% 2 86 1% 1 131 1%

Summary of reviews

Ordering from Freezedried & Co is described as straightforward, with many customers highlighting the ease of the process. The shipping speed consistently impresses, with numerous reviews noting deliveries occurring within one to three days, often ahead of expectations. Customers express strong satisfaction with the quality of the freeze-dried products, praising their taste and generous portions, which are particularly appreciated for outdoor activities and meal preparation.

All reviews

A
Antoine R.
Rating: 5 out of 5
following a purchase from 24/08/2019
top seller fast delivery very serious
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Jean T.
Rating: 3 out of 5
following a purchase from 24/08/2019
The chronoposte service is deplorable I stayed at the relay point during delivery to not see my parcel during delivery and received a notification of refusal of delivery even though the parcel had not been transported by the deliveryman. When I asked the center to make the parcel available, it was transferred from another center. The parcel had never been delivered.
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Response from Freezedried & Co
Hello, according to the tracking of the package the carrier had a big delay in the delivery indeed. We apologize for the inconvenience. We will pass on the information to Chronopost, but please do not hesitate to contact us immediately if there is a problem so that we can contact the carrier and make the necessary arrangements quickly. Thank you for your understanding. Team Lyo
T
Theo M.
Rating: 3 out of 5
following a purchase from 24/08/2019
The chronoposte service is deplorable I stayed at the relay point during delivery to not see my parcel during delivery and received a notification of refusal of delivery even though the parcel had not been transported by the deliveryman. When I asked the center to make the parcel available, it was transferred from another center. The parcel had never been delivered.
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Response from Freezedried & Co
Hello, according to the tracking of the package the carrier had a big delay in the delivery indeed. We apologize for the inconvenience. We will pass on the information to Chronopost, but please do not hesitate to contact us immediately if there is a problem so that we can contact the carrier and make the necessary arrangements quickly. Thank you for your understanding. Team Lyo
S
Sophie R.
Rating: 5 out of 5
following a purchase from 24/08/2019
I can't talk about my purchase yet. Watch out for the printer that makes the labels, the address and the whole thing is offset to the left.
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Response from Freezedried & Co
Hello, thank you for your comment. We are in the process of resolving this label problem as quickly as possible. The delivery drivers have the addresses electronically and can easily find the parcels if necessary. Sincerely, Elodie from Team Lyo
G
Guillaume P.
Rating: 5 out of 5
following a purchase from 24/08/2019
I can't talk about my purchase yet. Watch out for the printer that makes the labels, the address and the whole thing is offset to the left.
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Response from Freezedried & Co
Hello, thank you for your comment. We are in the process of resolving this label problem as quickly as possible. The delivery drivers have the addresses electronically and can easily find the parcels if necessary. Sincerely, Elodie from Team Lyo
L
Lucas P.
Rating: 5 out of 5
following a purchase from 23/08/2019
At the top
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Guillaume D.
Rating: 5 out of 5
following a purchase from 23/08/2019
At the top
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P
Pierre D.
Rating: 5 out of 5
following a purchase from 23/08/2019
Lyophilise & Co could specify the expiration dates of the products.
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Response from Freezedried & Co
Hello, we have a large turnover and it is difficult to indicate the dates on all the products. We do this for shelf-stable products and we clearly display on the site when products reach their expiry date, specifying the MDD (Minimum Durability Date). Thank you for your understanding. Kind regards, Team Lyo.
H
Hugo R.
Rating: 5 out of 5
following a purchase from 23/08/2019
Lyophilise & Co could specify the expiration dates of the products.
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Response from Freezedried & Co
Hello, we have a large turnover and it is difficult to indicate the dates on all the products. We do this for shelf-stable products and we clearly display on the site when products reach their expiry date, specifying the MDD (Minimum Durability Date). Thank you for your understanding. Kind regards, Team Lyo.
H
Henry B.
Rating: 5 out of 5
following a purchase from 23/08/2019
Fast, careful delivery
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Nicolas M.
Rating: 5 out of 5
following a purchase from 23/08/2019
Fast, careful delivery
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N
Nicolas R.
Rating: 5 out of 5
following a purchase from 22/08/2019
super rapide dommzge pour le relais colis ca rajout des frais
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M
Manon M.
Rating: 5 out of 5
following a purchase from 22/08/2019
super rapide dommzge pour le relais colis ca rajout des frais
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L
Lucie P.
Rating: 4 out of 5
following a purchase from 22/08/2019
very good, but the box is much smaller than imagined
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Pierre L.
Rating: 4 out of 5
following a purchase from 22/08/2019
very good, but the box is much smaller than imagined
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L
Lucas T.
Rating: 5 out of 5
following a purchase from 21/08/2019
I am very satisfied with your services, and have exchanged emails about deadlines, which have been met. I recommend your site. Bonne continuation
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G
Guillaume M.
Rating: 5 out of 5
following a purchase from 21/08/2019
I am very satisfied with your services, and have exchanged emails about deadlines, which have been met. I recommend your site. Bonne continuation
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A
Anais D.
Rating: 3 out of 5
following a purchase from 21/08/2019
The products are very good, but the price is high and delivery rather slow.
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Response from Freezedried & Co
Hello, Thank you for your review of our products. We apologize for the delay in your order. Your order was shipped the same day, however the delivery to the relay point took 48h instead of 24h. Concerning our prices, we respect the recommended selling prices of the different brands. Best regards, Elodie from Team Lyo.
A
Antoine R.
Rating: 3 out of 5
following a purchase from 21/08/2019
The products are very good, but the price is high and delivery rather slow.
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Response from Freezedried & Co
Hello, Thank you for your review of our products. We apologize for the delay in your order. Your order was shipped the same day, however the delivery to the relay point took 48h instead of 24h. Regarding our prices, we respect the recommended retail prices of the various brands. Best regards, Elodie from Team Lyo.
C
Comprador verificado
Rating: 5 out of 5
following a purchase from 21/08/2019
Incredible involvement of the store in my order. Undoubtedly professionals, they took care to give me all possible solutions. No doubt I will always buy here, they are professionals.
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O
Oliver B.
Rating: 5 out of 5
following a purchase from 21/08/2019
Perfect
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Pierre T.
Rating: 5 out of 5
following a purchase from 21/08/2019
Perfect
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Nicolas M.
Rating: 5 out of 5
following a purchase from 20/08/2019
Top Super fast delivery correct .
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A
Alejandro L.
Rating: 5 out of 5
following a purchase from 20/08/2019
Top Super fast delivery correct .
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H
Hugo P.
Rating: 5 out of 5
following a purchase from 20/08/2019
Thank you
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L
Lucas P.
Rating: 5 out of 5
following a purchase from 20/08/2019
Thank you
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M
Marie P.
Rating: 5 out of 5
following a purchase from 20/08/2019
Perfect
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M
Michel D.
Rating: 5 out of 5
following a purchase from 20/08/2019
Perfect
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A
Antoine L.
Rating: 5 out of 5
following a purchase from 19/08/2019
Super-fast delivery 100% recommended site
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A
Anais B.
Rating: 5 out of 5
following a purchase from 19/08/2019
Super-fast delivery 100% recommended site
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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 19/08/2019
Quick delivery and everything perfect.
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J
Jean M.
Rating: 5 out of 5
following a purchase from 19/08/2019
Super, at the top Fast and serious.
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P
Pierre D.
Rating: 5 out of 5
following a purchase from 19/08/2019
Super, at the top Fast and serious.
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G
Guillaume L.
Rating: 5 out of 5
following a purchase from 19/08/2019
I highly recommend Fast and efficient Thank you
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L
Lucas M.
Rating: 5 out of 5
following a purchase from 19/08/2019
I highly recommend Fast and efficient Thank you
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C
Comprador verificado
Rating: 4 out of 5
following a purchase from 18/08/2019
Bon
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P
Pierre D.
Rating: 5 out of 5
following a purchase from 18/08/2019
super fast delivery. chocolate mousse super good.
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N
Nicolas T.
Rating: 5 out of 5
following a purchase from 18/08/2019
super fast delivery. chocolate mousse super good.
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F
Fatima R.
Rating: 5 out of 5
following a purchase from 17/08/2019
Perfect
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P
Pierre P.
Rating: 5 out of 5
following a purchase from 17/08/2019
Perfect
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