Customer reviews of HawaiiSurf

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 10 211 published reviews
5 8 394 82% 4 1 146 11% 3 330 3% 2 130 1% 1 211 2%

Summary of reviews

The store consistently delivers fast and careful shipping, with many items arriving earlier than expected and packages arriving in perfect condition, and customers repeatedly note reliable delivery times and careful packaging. The product range is praised for fit and accuracy, with wetsuits and boards often described as true to the order, and customers value clear size guidance and items that arrive ready to use. Customer service stands out for responsiveness and helpful follow-up, including quick assistance with returns and clear communication throughout the purchasing process. Overall, shoppers highlight smooth transactions, reliable inventory, and a strong, professional service experience.

All reviews

J
Jordan D.
Rating: 2 out of 5
following a purchase from 21/07/2025
Hello, on the skateboard, nothing to say, however I had chosen express delivery at €20, and I received my package with standard delivery. I called the sales service who told me they would refund the shipping costs but nothing has been done. It's been 10 days, so maybe they are just very slow, if nothing changes, it will be close to a scam.
Translated reviews
Response from HawaiiSurf
Hello Jordan, We confirm that the refund for the express shipping costs has indeed been processed today to your original payment method. According to your bank, the amount will be visible in your account within 48 to 72 business hours. We apologize for this delay and remain at your disposal for any other questions. Have a nice day,
L
Lea L.
Rating: 5 out of 5
following a purchase from 21/07/2025
Fast delivery, the contents of the package are intact.
Translated reviews
C
Christopher B.
Rating: 5 out of 5
following a purchase from 15/07/2025
Perfect
Translated reviews
H
Herve F.
Rating: 5 out of 5
following a purchase from 19/07/2025
Fast shipping
Impeccable packaging
Top products
Translated reviews
T
Tom T.
Rating: 3 out of 5
following a purchase from 14/07/2025
Delivery quite slow
No grip for the boards not specified on the site
No loyalty act despite a large order
Translated reviews
M
Matis A.
Rating: 2 out of 5
following a purchase from 05/07/2025
Delivery takes more than 25 days, the cap arrives deformed
Translated reviews
J
James Scott R.
Rating: 3 out of 5
following a purchase from 12/07/2025
Order delayed twice: first by Hawaiisurf, then by the carrier. Moreover, the product is not the right one.
Translated reviews
S
Stéphane G.
Rating: 2 out of 5
following a purchase from 14/07/2025
Box arrived in a terrible state and of course the skateboard inside, poorly protected was damaged
Translated reviews
S
Sophie M.
Rating: 1 out of 5
following a purchase from 13/07/2025
unacceptable delivery times
Translated reviews
B
Benoît E.
Rating: 3 out of 5
following a purchase from 30/06/2025
Well-made site and easy to order, but significant delivery delay compared to what was announced (I couldn't enjoy my surf, my vacation ending...! :(
Translated reviews
C
Candice M.
Rating: 4 out of 5
following a purchase from 11/07/2025
Good quality and received quickly but tracking not very detailed
Translated reviews
A
Arnaud P.
Rating: 2 out of 5
following a purchase from 07/07/2025
I am still missing a part of my order.
Translated reviews
E
Emeric L.
Rating: 5 out of 5
following a purchase from 01/07/2025
Easy to navigate site. Attractive prices. No issues with order/delivery. I recommend
Translated reviews
J
Jean Luc B.
Rating: 5 out of 5
following a purchase from 05/07/2025
A bit of a delay but good communication
Translated reviews
A
Alex M.
Rating: 5 out of 5
following a purchase from 09/07/2025
A very good site without problems.
Translated reviews
E
Enzo D.
Rating: 5 out of 5
following a purchase from 09/07/2025
Very good.
Translated reviews
M
Mathieu P.
Rating: 5 out of 5
following a purchase from 09/07/2025
Perfect thank you very much! Very fast delivery!
Translated reviews
G
Gilles H.
Rating: 5 out of 5
following a purchase from 04/07/2025
Clear site, satisfactory delivery, good value for money
Translated reviews
E
Enzo D.
Rating: 5 out of 5
following a purchase from 03/07/2025
Top!
Translated reviews
R
Rebecca R.
Rating: 4 out of 5
following a purchase from 02/07/2025
Delivery times a bit long but it's a minor detail.
Translated reviews
A
Angélique L.
Rating: 5 out of 5
following a purchase from 29/06/2025
Perfect! Product conforms and perfect size!
Translated reviews
S
Steve M.
Rating: 5 out of 5
following a purchase from 01/07/2025
Hello, the site is smooth, a wide choice with very attractive prices. I recommend your site without hesitation.
Translated reviews
A
Amel D.
Rating: 5 out of 5
following a purchase from 29/06/2025
Fast and secure shipping
Translated reviews
G
Gilles S.
Rating: 5 out of 5
following a purchase from 29/06/2025
Very satisfied with the order until delivery, product meets my expectations
Translated reviews
C
Crepin L.
Rating: 1 out of 5
following a purchase from 28/06/2025
Order not received while the carrier indicated delivered initiation of my signature for a first experience this is really limited, to date paid 180 euros for nothing and we are approaching the end of July
Translated reviews
G
Gael H.
Rating: 5 out of 5
following a purchase from 19/06/2025
Nothing to report, I am waiting for the rollers that go with it
Translated reviews
A
Abigail L.
Rating: 4 out of 5
following a purchase from 26/06/2025
The parcel took a little longer to arrive than expected, but the product was at a great price and I was really happy with my order
Translated reviews
G
Geoffroy G.
Rating: 5 out of 5
following a purchase from 29/06/2025
All good
Translated reviews
K
Kousseila C.
Rating: 4 out of 5
following a purchase from 28/06/2025
Very satisfied
Translated reviews
A
Alexandre G.
Rating: 5 out of 5
following a purchase from 30/06/2025
Good products, easy to reach team, and surfboard well packaged at the time of delivery ;)
Translated reviews
C
Cecile R.
Rating: 5 out of 5
following a purchase from 26/06/2025
The item is of very good quality, the site is very pleasant. Delivery times respected. Everything was perfect
Translated reviews
T
Tartrais E.
Rating: 5 out of 5
following a purchase from 29/06/2025
Top, nothing to report
Translated reviews
P
Philippe V.
Rating: 5 out of 5
following a purchase from 27/06/2025
Nothing to say, received the package on time.
Translated reviews
T
Thibaut P.
Rating: 5 out of 5
following a purchase from 29/06/2025
Fast and efficient. Spare parts always available after 30 years
Translated reviews
J
James Scott R.
Rating: 5 out of 5
following a purchase from 28/06/2025
Easy to navigate site and lots of good prices and choices.
Translated reviews
N
Nizar L.
Rating: 5 out of 5
following a purchase from 28/06/2025
Impeccable
Translated reviews
R
Richard D.
Rating: 4 out of 5
following a purchase from 27/06/2025
GOOD INFORMATION
Translated reviews
M
Michel B.
Rating: 4 out of 5
following a purchase from 25/06/2025
GOOD
Translated reviews
P
Philippe K.
Rating: 5 out of 5
following a purchase from 19/06/2025
Well received in 10 days between order and delivery
Translated reviews
R
Roy F.
Rating: 4 out of 5
following a purchase from 26/06/2025
Impeccable!
Translated reviews
We use cookies for audience measurement and improving user experience.