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E
Rating: 5 out of 5
Regular customer in St Jean de Luz. A bit disappointed by the closure of Jalday. Compensation through online orders for known products.
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Customer reviews of HawaiiSurf
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 10 176 published reviews
Summary of reviews
HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
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T
Rating: 4 out of 5
Very good price. However, selling a board without grip always surprises me.
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L
Rating: 5 out of 5
Order went smoothly, delivery on time and top customer service
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L
Rating: 5 out of 5
On time and efficient
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G
Rating: 5 out of 5
All good very well
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C
Rating: 5 out of 5
Very well thank you to Juliette for her advice
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C
Rating: 5 out of 5
Great
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R
Rating: 4 out of 5
Meets my expectations
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K
Rating: 5 out of 5
Package received quickly. No issues with the ordered skateboard, I needed their support which was very responsive.
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S
Rating: 5 out of 5
Everything went well, fast delivery and product perfect!
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R
Rating: 5 out of 5
It would be nice to have a confirmation of the receipt of the item when returning
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B
Rating: 5 out of 5
Very good
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J
Rating: 2 out of 5
One of the two products arrived with a security tag forcing me to struggle to return it with a carrier that only existed at a distant pickup point from my home. The least they could have done was to immediately send me the product without the security tag at the same time as giving me a way to return the product. But no! Not content with messing up this shipment, HS did not trust me and therefore 15 days after receiving my order, I still have not received my product: this is LAMENTABLE
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E
Rating: 5 out of 5
Very good site, there are plenty of things that can't be found elsewhere, order received super quickly
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S
Rating: 5 out of 5
Very responsive company!! Very professional, impeccable staff, good welcome
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L
Rating: 5 out of 5
Fast and efficient!
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C
Rating: 4 out of 5
Simple order and very fast delivery. I need to return the product due to size, I can't give my opinion yet regarding the return.
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N
Rating: 4 out of 5
Good transaction overall but the delivery 'the next day before 1 PM' was not respected despite the payment of the additional €20. And despite the announcement of a refund, I am still waiting 15 days later.
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M
Rating: 4 out of 5
Products arrived in good condition despite the ridiculous box!
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P
Rating: 1 out of 5
I couldn't receive my order because there was no stock and on the ad I could order.. not very professional.
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M
Rating: 5 out of 5
Perfect
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D
Rating: 5 out of 5
Fast delivery and in accordance with my order, I recommend it sportingly
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A
Rating: 4 out of 5
Good quality products and Juliette (customer service) is very good advice! Understanding and accommodating team. Only problem: the board is delivered in its cover (ordered with) without bubble wrap or special protection for the nose/tail as indicated on the site and confirmed over the phone… The board arrived safe and sound but could have suffered damage during transit and the note would not have been the same…
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K
Rating: 5 out of 5
Good fast shipping
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S
Rating: 5 out of 5
Perfect. My order was processed super quickly and the store even called me for a small bug. Very professional. I highly recommend!
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A
Rating: 5 out of 5
Product conforms to the description and fast shipping
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G
Rating: 5 out of 5
Very satisfied.
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G
Rating: 5 out of 5
Nice price, reasonable delay. Shipping costs are still significant...
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R
Rating: 5 out of 5
Very good
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F
Rating: 5 out of 5
Fast delivery and product meets my expectations. I recommend
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N
Rating: 5 out of 5
very good and fast
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R
Rating: 5 out of 5
Juliette from Hawaii surf advice is very responsive.
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A
Rating: 5 out of 5
Fast and serious. I recommend this seller.
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M
Rating: 5 out of 5
perfect
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C
Rating: 5 out of 5
Very good advice on the phone and customer follow-up
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B
Rating: 5 out of 5
Item perfect, super fast delivery
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F
Rating: 5 out of 5
Great service I recommend.
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B
Rating: 5 out of 5
Great team: shipping the next day and ultra-responsive management of an error for which I was responsible myself. Clearly, I will look for future purchases.
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P
Rating: 5 out of 5
Professional and super price
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Response from HawaiiSurf
Hello Philippe, A big thank you for taking the time to share your glowing review! We are delighted to learn that you appreciated our professionalism and our prices. Your satisfaction is our priority and your positive feedback motivates our team to always give their best. We hope to see you again soon at hawaiisurf.com! Good sliding ;) Best regards, The hawaiisurf.com team
S
Rating: 5 out of 5
well-designed site, easy navigation, interesting offers, very fast delivery. Nothing to report.
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Response from HawaiiSurf
Hello Sylvain, Thank you very much for your positive feedback! We are delighted that you found our site well-designed and easy to navigate. Your comments on our offers and the speed of delivery motivate us to continue providing quality service. Don't hesitate to come back for your next purchases! See you soon at HawaiiSurf and ... good sliding! Best regards, The hawaiisurf.com team