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A
Rating: 5 out of 5
Order received within the estimated time, product compliant, it was the only site that had it in stock and at unbeatable price!
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Customer reviews of HawaiiSurf
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 10 175 published reviews
Summary of reviews
HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
All reviews
Y
Rating: 3 out of 5
Lack of information on the technical part of the surfboard purchased and delivery time almost 3 times higher compared to the price of the chosen delivery.
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L
Rating: 5 out of 5
Perfect! Nothing to report
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P
Rating: 5 out of 5
Perfect!
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J
Rating: 2 out of 5
Hello, on the skateboard, nothing to say, however I had chosen express delivery at €20, and I received my package with standard delivery. I called the sales service who told me they would refund the shipping costs but nothing has been done. It's been 10 days, so maybe they are just very slow, if nothing changes, it will be close to a scam.
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Response from HawaiiSurf
Hello Jordan, We confirm that the refund for the express shipping costs has indeed been processed today to your original payment method. According to your bank, the amount will be visible in your account within 48 to 72 business hours. We apologize for this delay and remain at your disposal for any other questions. Have a nice day,
L
Rating: 5 out of 5
Fast delivery, the contents of the package are intact.
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C
Rating: 5 out of 5
Perfect
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H
Rating: 5 out of 5
Fast shipping
Impeccable packaging
Top products
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Impeccable packaging
Top products
T
Rating: 3 out of 5
Delivery quite slow
No grip for the boards not specified on the site
No loyalty act despite a large order
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No grip for the boards not specified on the site
No loyalty act despite a large order
M
Rating: 2 out of 5
Delivery takes more than 25 days, the cap arrives deformed
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J
Rating: 3 out of 5
Order delayed twice: first by Hawaiisurf, then by the carrier. Moreover, the product is not the right one.
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S
Rating: 2 out of 5
Box arrived in a terrible state and of course the skateboard inside, poorly protected was damaged
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S
Rating: 1 out of 5
unacceptable delivery times
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B
Rating: 3 out of 5
Well-made site and easy to order, but significant delivery delay compared to what was announced (I couldn't enjoy my surf, my vacation ending...! :(
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C
Rating: 4 out of 5
Good quality and received quickly but tracking not very detailed
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A
Rating: 2 out of 5
I am still missing a part of my order.
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E
Rating: 5 out of 5
Easy to navigate site. Attractive prices. No issues with order/delivery. I recommend
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J
Rating: 5 out of 5
A bit of a delay but good communication
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A
Rating: 5 out of 5
A very good site without problems.
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E
Rating: 5 out of 5
Very good.
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M
Rating: 5 out of 5
Perfect thank you very much! Very fast delivery!
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G
Rating: 5 out of 5
Clear site, satisfactory delivery, good value for money
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E
Rating: 5 out of 5
Top!
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R
Rating: 4 out of 5
Delivery times a bit long but it's a minor detail.
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A
Rating: 5 out of 5
Perfect! Product conforms and perfect size!
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S
Rating: 5 out of 5
Hello, the site is smooth, a wide choice with very attractive prices. I recommend your site without hesitation.
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A
Rating: 5 out of 5
Fast and secure shipping
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G
Rating: 5 out of 5
Very satisfied with the order until delivery, product meets my expectations
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C
Rating: 1 out of 5
Order not received while the carrier indicated delivered initiation of my signature for a first experience this is really limited, to date paid 180 euros for nothing and we are approaching the end of July
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G
Rating: 5 out of 5
Nothing to report, I am waiting for the rollers that go with it
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A
Rating: 4 out of 5
The parcel took a little longer to arrive than expected, but the product was at a great price and I was really happy with my order
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G
Rating: 5 out of 5
All good
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K
Rating: 4 out of 5
Very satisfied
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A
Rating: 5 out of 5
Good products, easy to reach team, and surfboard well packaged at the time of delivery ;)
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C
Rating: 5 out of 5
The item is of very good quality, the site is very pleasant. Delivery times respected. Everything was perfect
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T
Rating: 5 out of 5
Top, nothing to report
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P
Rating: 5 out of 5
Nothing to say, received the package on time.
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T
Rating: 5 out of 5
Fast and efficient. Spare parts always available after 30 years
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J
Rating: 5 out of 5
Easy to navigate site and lots of good prices and choices.
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N
Rating: 5 out of 5
Impeccable
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